Clearly.co.nz Opiniones 

4359
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I lost my 2 months lens supply and wanted something immediate. Clearly shipping showed a date instead of a range timeline. I ordered and requested customer care to prioritize the order if possible. Th... Ver más

Valorada con 1 estrellas sobre 5

UPDATE - still no classes nearly 3 months later. Have had 3 different people contact me to "sort things out" each time some progress appears to be being made, and then nothing, messages stop being... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered online lunch time on Tuesday and Contact Lenses arrived on Thursday. I ordered through Clearly for the price of the Acuvue Oasys but the speed of the delivery is another reason I will be sta... Ver más

Valorada con 5 estrellas sobre 5

I ordered an urgent contact lenses. Wow it only took a day to deliver, well packed, and they thrown some freebies too. For me it's sticking to what you promise ie express delivery and being thoughtfu... Ver más

Información sobre la empresa

  1. Proveedor de lentes de contacto
  2. Centro oftalmológico
  3. Mayorista de gafas
  4. Tienda de gafas de sol

Sobre Clearly.co.nz

Información proporcionada por diversas fuentes externas

Shop Glasses
Shop Sunglasses
Shop Contact Lenses

Clearly's Promise

Steam rising off fresh coffee. Waves crashing on the shore. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.

Our Story

Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of Canada to the east coast of New Zealand get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Our Mission

When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.

Our Products

What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.

Clearly's Company Guarantees

We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.com.au, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(4359)

44 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Delivery time too long.

My order took a very long time to arrive, so long that I thought I'd been scammed. I ordered on 9th April and did not receive until 15 May after two email enquiries.

15 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor systems, slow customer service, wastage

There was a mistake with my order and I contacted them immediately via email and chat to cancel it. There was no reply for some time, and then I was told it was too late to cancel it and to just return it upon receiving it. Not only is this bad for the environment, I was not refunded shipping and handling so I lost out on this amount despite doing everything in my power to cancel the order within minutes of placing it. Poor systems.

12 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Always a good experience

This order was a ‘reorder’ which was made super easy, just clicked on a few links and updated my payment. Shipping was super quick! For reference, I ordered my daughters contact lenses the day before from another company and they still haven’t arrived!
I also live rural, so well done Clearly! Thank you :)

1 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam

This company is running a scam. Listing items on their online website and they don't have these items in stock. About a week ago, I purchased something on their website and today they have sent me an email that they don't have any stock on hand and they will process the refund. Blocked my money with them for no reason. No work ethics

23 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

So slow its ridiculous

So slow its ridiculous, they stock nothing, and then it can take over a month to get the stock! You might think oh I'll save a couple of dollars, but the massive delays in supplying and order are just not worth it. Clearly you should shop somewhere else, because clearly this is one of the worst shops to buy contact lenses.

26 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Refund

I ordered a pair of glasses they were not satisfactory I have been told I am entitled to a refund, I received a return form and posted the item, that was weeks ago. I have now contacted customer service three times regarding this, each time I am given a peacemeal " Refund should show in a few days" I am starting to wonder if I'll ever receive one. Something has gone wrong with this company!

9 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gooood

Delivery was faster than I expected. Most of the products are affordable compared to other online stores, especially with the promo coupons they offer.

31 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad service team

Bad service team - no real support or apology for delays in service that seem to fix themselves when you’d like to cancel the order / don’t get me wrong the contacts have arrived - but the customer service is condescending confusing and dismissive

20 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Claire customer support

Claire from customer support was helpful and patient in supporting me and making my purchase during some technical issues.

9 de enero de 2025
Opinión espontánea

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