Serious game changer! Easy to use- just wear the glove provided when changing out curler wand as it does get hot, beautiful waves, alternate wands for each side and I use the wand facing down, great d... Ver más
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Consulta las opiniones de los clientes
Disappointed with my new wide iron hair straightener but it is better than the GHD Chronos Max. It doesn't do anywhere near as good as a job as my old Cloud Nine wide iron from 6 or 7 years ago. I use... Ver más
My original cloud 9 iron stopped working after 18mths. I then contacted the warranty team who were able to organize a replacement product for me. Very happy with the warranty service. I have just sta... Ver más
La empresa ha respondido
Have used a cloud nine for a number of years and needed to replace same. Very happy with old straightener and very pleased to replace with new cloud nine. Not disappointed, love my new wide cloud ni... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de productos capilares
- también en la categoría
- Proveedor de productos de belleza
- Servicio de reparación de pequeños electrodomésticos
- Tienda de artículos de belleza
- Tienda de electrónica
Sobre CLOUD NINE
Escrito por la empresa
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Información de contacto
4,7
Excelente
3 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de CLOUD NINE
Hi Rachel, thank you for sharing your wonderful 5* review! We are thrilled you are loving your products. Cloud Nine x
Respuesta de CLOUD NINE
Hi Angela, thank you for your fabulous feedback, we are so pleased you are loving your new iron! Cloud Nine x
These are amazing!!
These are amazing!!! Definitely the best styling tool I have ever purchased. Arrived quickly and have mastered using them quickly. I have hair salon hair at home, love them. Thank you!
11 de septiembre de 2026
Respuesta de CLOUD NINE
Hi Amanda, thank you for your amazing 5* review! We are so happy to hear that you are loving your new products. Cloud Nine x
Stay away from the Cordless Iron
I bought the Cordless Iron to replace my original GHD which I’d had for 20 years.
I am so disappointed by both the product and the customer service.
I have short, thin hair and I can *just* get one straighten out of it before having to plug it in to charge for 90 minutes. So instead of having a corded iron plugged in for ten minutes while I use it, I’m supposed to have this plugged in for 90 minutes every day? I don’t get the point? It’s not like it’s useful to take to the gym because it’s big and very heavy.
More important than all of that, it doesn’t straighten very well. My 20 year old GHD on its last leg does a better job. I have tried my friend’s corded Cloud Nine and that was great so how did they get the cordless so wrong?
I got in touch with Cloud Nine as I thought it might be faulty. They did get back to me quickly which is great but they said it doesn’t sound broken. It’s intended to be used as a ‘touch up tool’ NOT as a straightener.!?! It’s very clearly marketed as a straightener on their website. Yes, I should have read the fine print which does say it only lasts ‘up to 20 minutes’ but it doesn’t say that’s it not very good even fully charged.
I asked if I could exchange it for a corded straightener and they said no. It wasn’t bought directly from them so they are legally not required to but if it were my business and someone was giving me the opportunity to make it right at no cost to them, I’d take it rather than telling me I can send it in for assessment but they’ll just send it straight back.
I’m in the process of lodging a complaint about false advertising and they’ve lost me as a customer forever.
** cloud nine commented that customer support were assisting me. They did get in touch again - but it was just to tell me essentially ‘tough s..’ in more words. Also I noticed that my product review on their website didn’t get published so factor that dodgy practice into any future buying decisions.
22 de septiembre de 2026
Opinión espontánea
Respuesta de CLOUD NINE
Hi Jana, thank you for taking the time to share your feedback. We are sorry to hear of your disappointment with the performance of the Cordless Iron. We can see that our Customer Experience team are in touch with you privately to assist. Thank you, Cloud Nine x
Was very hesitant to purchase as I…
Was very hesitant to purchase as I thought it was a bit expensive but I’m so happy that I did. It was better than I expected.
9 de septiembre de 2026
Respuesta de CLOUD NINE
Hi Suzanne, we're so happy to hear that our product exceeded your expectations! Thank you for sharing your fantastic feedback. Cloud Nine x
Respuesta de CLOUD NINE
Hi Jemma, thank you so much for sharing this wonderful feedback! We are delighted our Customer Experience team have been able to help. Cloud Nine x
Great product and easy to use
I wasn’t sure what to order as I haven’t shopped with cloud nine before the ordering process was quite easy delivery was was quick the whole process was great
9 de septiembre de 2026
Respuesta de CLOUD NINE
Hi Jacqui, thank you for your wonderful 5* review! We are so pleased to hear that your first experience with us was great, from the easy ordering process to the quick delivery. Cloud Nine x
Great experience replacing my faulty…
Great experience replacing my faulty unit, support teams responses was timely and informative, clear instructions and great communication, I did not have to ask a single question or make a single call, I am very happy with the overall experience.
9 de septiembre de 2026
Respuesta de CLOUD NINE
Hi Megan, we're so glad to hear that your warranty replacement was a smooth and positive experience! It's wonderful to know our Customer Experience Team provided timely, informative, and clear communication, making the process effortless for you. Thank you for sharing your positive feedback. Cloud Nine x
Dont waste your money
They’re just thieves! 0 value for money. Customer service is so condescending and mean too! I wished I never made this purchase. Dumbest decision ever.
1 de septiembre de 2026
Respuesta de CLOUD NINE
Hi Vanesha, we are very sorry to hear of your recent experience. Our Customer Experience team have reached out to you privately with a unique discount code to purchase the additional accessory if you wish. Thank you, Cloud Nine x
Easy ordering and fast delivery
2 de septiembre de 2026
Respuesta de CLOUD NINE
Hi Corinne, we're so glad you found our ordering process simple and our delivery prompt. We appreciate your positive feedback! Cloud Nine x
Quick and easy
Delivery was quick and everything was in excellent condition. Great communication throughout the order process.
9 de septiembre de 2026
Respuesta de CLOUD NINE
Hi Kerry, thank you for your wonderful 5-star review! We're so pleased to hear that your delivery was quick and that everything arrived in excellent condition. We're also delighted that you experienced great communication throughout your order process. Cloud Nine x
I purchased the wide iron straightener…
I purchased the wide iron straightener which came with the hot air brush! I’m very happy with both! The hot airbrush is awesome! I have coarse curly hair!
9 de septiembre de 2026
Respuesta de CLOUD NINE
We're so happy to hear you're delighted with both the wide iron straightener and the hot air brush! It's wonderful to know they work so well for your coarse, curly hair. We truly appreciate your positive feedback!
Cloud Nine x
I had a hair straightner for over 2…
I had a hair straightner for over 2 years that was switching off when in use. I sent it back with my purchase receipt. Other than that there was no contact they sent me back a new hair straightner. So easy to deal with! Actually the best company i have dealt with when returning an item.
9 de septiembre de 2026
Respuesta de CLOUD NINE
We are so glad to hear that your experience with our product return process was smooth and satisfactory. We always strive to make things easy for our customers. Thank you for your kind words!
Cloud Nine x
Respuesta de CLOUD NINE
We're so pleased to hear that your purchase was easy and that your order arrived quickly! Thank you for taking the time to share your wonderful 5-star feedback.
Cloud Nine x
Cloud Nine was quick to respond to my…
Cloud Nine was quick to respond to my enquiry and were very helpful in answering any questions.
8 de septiembre de 2026
Respuesta de CLOUD NINE
Thank you Robyn for sharing your 5* review. We're so happy to hear we could assist you quickly and answer all your questions thoroughly.
Cloud Nine x
I love it!
Purchasing and delivery was easy. I love the New Original Iron, way better than my old GHD.
29 de diciembre de 2025
Respuesta de CLOUD NINE
Thank you for your wonderful 5-star review! We're so happy to hear that your purchasing and delivery experience was easy and that you love your new Original Iron!
Cloud Nine x
Glides beautifully and has loads of…
Glides beautifully and has loads of heat levels to choose from. Lightweight to use and stores compactly in heatproof case. Quick delivery and beautifully packaged.
8 de septiembre de 2026
Respuesta de CLOUD NINE
Thank you for your fantastic 5* review Kirsty! We're so happy to hear that you love how beautifully it glides and the range of heat levels. We're also delighted that you found it lightweight and easy to store, and that your delivery was quick and beautifully packaged.
Cloud Nine x
Respuesta de CLOUD NINE
Thank you Kelly for sharing your 5* review. We are so happy to hear you had such a positive experience with your purchase!
Cloud Nine x
Purchased the cloud nine hair…
Purchased the cloud nine hair straightener for a friend and got the bonus hairbrush which I gave to her daughter
Both women really pleased
2 de septiembre de 2026
Respuesta de CLOUD NINE
Thank you Robert for sharing your 5* review. We're so happy to hear that both your friend and her daughter are pleased with their gifts! We appreciate your wonderful feedback.
Cloud Nine x
Love this hairdryer
Love this hairdryer
The volumizers are so clever.
I don't need to use my cloud nine irons after unless I want a different look.
2 de septiembre de 2026
Respuesta de CLOUD NINE
Thank you for sharing your 5* review. We're so happy to hear how much you love the hairdryer and find the Volumizers clever! It's wonderful that it helps you achieve your desired look.
Cloud Nine x
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