Brilliant speedy service. I had run out of my medications and hadn’t realised until 3pm on a Fri. I emailed and explained and they arrived first thing Saturday morning by DPD, even though it was just... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I’ve been using CloudRX on and off for years and they always provide a good service and meds delivery is quick. However, I’ve deducted a star because they’re sometimes too quick to put the order throu... Ver más
La empresa ha respondido
Super efficient service with goods being delivered in most cases the next day! If only more businesses could deliver in a seamless, no drama way. Efficiency at its best!
La empresa ha respondido
A customer service was extremely responsive to my worry about delay by the carrier in delivering my medicine. They were helpful and reassuring on the phone and replaced my medication even though it wa... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Información de contacto
1 Hawthorn Park, LS14 1PQ, Leeds, Reino Unido
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Excelente
618 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Brilliant
Brilliant, easy to use and lightening service, always.
23 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your fantastic review.
We're delighted to hear that you find our service easy to use and that your prescriptions are delivered quickly. Providing a reliable and convenient service is very important to us, so it's wonderful to know that you've had such a positive experience.
Thank you for your kind words and continued support. We really appreciate your feedback and look forward to continuing to provide you with excellent service.
— The CloudRx Team
Same as Evri
Same as Evri. Driver couldn’t be bothered to deliver to my home and decided to leave my medication in a locker 20 miles from where I live. Zero consideration for the customer. He lied as well when saying that I requested the change. I would never use them again.
22 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for following up with your feedback. We recognise that this relates to the same delivery issue you previously raised, and we're sorry that the experience has left you feeling so disappointed.
We completely understand your frustration, particularly as this involved medication and the delivery option selected was not one you requested. We have already raised this with the courier for investigation, as this is not the standard of service we expect from our delivery partners.
We appreciate you taking the time to share your concerns and apologise again for the inconvenience caused. We will continue to follow up with our delivery partners to help prevent situations like this from happening again.
— The CloudRx Team
Excellent Customer Service
Excellent Customer Service.
I can’t rate them highly enough
26 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your wonderful review.
We're delighted to hear that you had such a positive experience with our Customer Service team. Your kind words and recommendation mean a great deal to us, and we're thrilled that we could provide the level of service you were looking for.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to continuing to provide you with excellent care.
— The CloudRx Team
Superb service
Superb service from Newson Health's chosen pharmacy. My prescriptions have been dispatched on the day they were received and arrived the following day.
A phone call to query the cost of an item was handled with charm and efficiency making me one happy customer!
12 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your lovely review.
We're delighted to hear that you've had such a positive experience with our service and that your prescriptions have been dispatched promptly and arrived the following day. It's also wonderful to know that your enquiry was handled efficiently and left you feeling well looked after.
Your kind feedback means a great deal to our team, and we're so pleased we could provide a service that made you a happy customer. Thank you for taking the time to share your experience.
— The CloudRx Team
I have been using CloudRx for well over…
I have been using CloudRx for well over 5 years and they are a fantastic company to work with. I now go online and order and my prescriptions are delivered the next day. If there are any issues with stock (only happened once) the Service team reach out and let you know straight away and send the remaining when available. They seem to always be able to get prescriptions, even if they are unavailable via the NHS and that’s invaluable when you rely on them to control symptoms. Will continue ordering from CloudRx well into the future.
17 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your wonderful review and for your continued support over the past five years.
We're delighted to hear that you've had such a positive experience with our service and that you've found our online ordering process and next-day delivery convenient and reliable. It's also great to know that our Customer Service team has kept you informed whenever there have been any stock issues, even though these have been rare.
We understand how important it is to have reliable access to your medication, especially when it's essential for managing your symptoms, so we're pleased we've been able to support you when you've needed us.
Thank you again for your trust and loyalty. We truly appreciate your feedback and look forward to continuing to provide you with the high standard of service you've come to expect.
— The CloudRx Team
Very helpful Customer Service experiences.
I have been using this pharmacy for about 5 years now & they are my favourite out of the ones I use.
The Customer Service is really helpful & will combine postage costs if you order more than one prescription & email in your request. Sidonie in particular has been repeatedly very patient & kind with my slow cognitive dysfunction.
Their Patient Portal is clear & saves time on telephone queues. I'm able to see my previous purchases on one page. The prices are competitive & even my Consultant has switched pharmacies to use CloudRx.
Thank you Team :)
24 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear that you've chosen to use us for the past five years and that we've become your favourite pharmacy. It means a great deal to know that you've consistently had positive experiences with our customer service.
We'll be sure to pass your kind words on to Sidonie, who will be thrilled to hear that her patience and kindness have made such a difference. We're also pleased that you've found our Patient Portal easy to use and that it has helped make managing your prescriptions more convenient.
Your feedback is greatly appreciated, and we're honoured that both you and your consultant have confidence in our service. Thank you again for your support—we look forward to continuing to provide you with the same high standard of care.
— The CloudRx Team
I have never received such kind and…
I have never received such kind and efficient service before.
23 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your wonderful review.
We're truly grateful for your kind words. It's fantastic to hear that you found our service both kind and efficient, and that your experience stood out so positively. Our team works hard to provide the best possible care and support, so your feedback means a great deal to us.
Thank you for your continued support. We're always here whenever you need us.
— The CloudRx Team
Efficient at a level seldom found…
Efficient at a level seldom found elsewhere. Polite and business like.
18 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind review.
We're delighted to hear that you found our service efficient, polite, and professional. Providing a high standard of care and customer service is very important to us, so it's wonderful to know your experience reflected that.
We really appreciate your feedback and look forward to continuing to support you in the future.
— The CloudRx Team
Easy to re-order my prescriptions
Easy to re-order my prescriptions, the medication is always in stock despite other pharmacies not having it available and delivery is also very quick.
24 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for taking the time to leave us such a lovely review.
We're delighted to hear that you've found it easy to reorder your prescriptions, that we've been able to keep your medication in stock, and that your deliveries have been quick. We know how important a reliable service is, and it's great to hear that we've been able to meet your expectations.
Thank you for choosing us, and we look forward to continuing to support you with your care.
— The CloudRx Team
Always a superb fast efficient service👏
15 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind review.
We are delighted to hear that you consistently receive a fast and efficient service from us. Providing a reliable and responsive experience is very important to our team, so it is great to know this is being reflected in your experience.
We really appreciate your support and thank you for taking the time to share your feedback.
— The CloudRx Team
Not worked for us urgent medicine…
Not worked for us urgent medicine delayed and returned.
We are always at home
23 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your feedback.
We are very sorry to hear about the delay and that your urgent medication was returned. We understand how frustrating and concerning this must be, especially when you have been at home and expecting delivery.
We would like to reassure you that we will investigate this with our delivery partner to understand what has happened and why the delivery was not successfully completed. This will help us identify any issues and prevent a recurrence.
If you are still in need of your medication, please contact us as soon as possible so we can arrange a prompt replacement.
We apologise for the inconvenience caused and appreciate you bringing this to our attention.
— The CloudRx Team
Very efficient service
Very efficient service. It’s great to just send an email or a text and receive your medication and get a very quick response to your message. I would highly recommend this Service.
19 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind review.
We are delighted to hear that you find our service efficient and that being able to contact us by email or text makes the process convenient for you. It’s great to know that you are also receiving quick responses and timely delivery of your medication.
We really appreciate your recommendation and your support. Thank you for choosing our service, and we look forward to continuing to assist you in the future.
— The CloudRx Team
Whenever I phone up to request a repeat…
Whenever I phone up to request a repeat prescription the people on the end of the phone are always super helpful & the service is always very good with no delays or mistakes
22 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind feedback.
We are very pleased to hear that you find our team helpful when requesting repeat prescriptions and that you consistently receive a smooth, reliable service with no delays or errors. Providing accurate and efficient support is something we take great pride in.
We really appreciate you taking the time to share your experience, and thank you for your continued trust in our service. We look forward to assisting you again whenever you need us.
— The CloudRx Team
Always helpful and delivery arrives…
Always helpful and delivery arrives within a day or two.
15 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your lovely review.
We are delighted to hear that you have consistently found our team helpful and that your deliveries arrive promptly. Providing excellent customer service and a reliable delivery experience are key priorities for us.
We appreciate your feedback and thank you for choosing us. We look forward to continuing to support you in the future.
— The CloudRx Team
So efficient and I have always found…
So efficient and I have always found that my medication arrives quickly and is safely delivered. Thank you.
15 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind review.
We are delighted to hear that you have found our service efficient and that your medication consistently arrives quickly and is delivered safely. Providing a reliable service that our patients can depend on is very important to us.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to continuing to assist you in the future.
— The CloudRx Team
Amazing service
Amazing service, fast delivery, easy to order.
I cannot fault CloudRx
I'm a very happy customer
11 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your fantastic review!
We are delighted to hear that you have had such a positive experience with our service. It's great to know that you found the ordering process easy and that your delivery arrived quickly.
Your kind words mean a lot to our team, and we're especially pleased to hear that you are such a happy customer. Thank you for your support and for choosing CloudRx.
We look forward to continuing to provide you with excellent service in the future.
— The CloudRx Team
Amazing service
Amazing service. So easy and quick every time. I wish everything was this efficient. Thank you ☺️
16 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your wonderful review!
We are delighted to hear that you find our service easy, quick, and efficient every time. Providing a smooth and hassle-free experience for our patients is what we strive for, so your feedback means a great deal to us.
Thank you for your kind words and for choosing us. We look forward to continuing to support you in the future.
— The CloudRx Team
Professional and efficient service
Member of staff I spoke to a Cloud RX was super helpful -located my records quickly & we discussed what items I needed on re-order.
She quickly identified what I needed.
She sent an email to invoice and I paid for the items online.
The items were dispatched that day and arrived promptly the following day.
Very quick, efficient, helpful service.
Excellent company with professional service.
Would recommend thoroughly.
11 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for taking the time to leave such a detailed review.
We are delighted to hear that you received professional and efficient service from our team. It's wonderful to know that the staff member was able to quickly locate your records, assist with your reorder, and ensure the process was smooth and straightforward from start to finish.
We are also pleased that your order was dispatched promptly and arrived the following day. Providing helpful support and an efficient service is something we strive for every day.
Thank you for your kind words and recommendation. We truly appreciate your support and look forward to assisting you again in the future.
— The CloudRx Team
Great company to use always super…
Great company to use always super responsive and excellent delivery times!
12 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your wonderful review.
We are delighted to hear that you have had such a positive experience with our service. Providing responsive support and ensuring timely deliveries are both very important to us, so it's great to know we are meeting your expectations.
We truly appreciate your feedback and thank you for choosing us. We look forward to continuing to support you in the future.
— The CloudRx Team
Very prompt and efficient service every…
Very prompt and efficient service every time and it's always easy to speak with or email the staff there rather than getting automated responses.
10 de junio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind review. We are delighted to hear that you have found our service prompt, efficient, and easy to use.
We pride ourselves on providing a personal service and ensuring our patients can easily contact our team when they need support, so it is wonderful to know this has made a positive difference to your experience.
Thank you for taking the time to share your feedback. We greatly appreciate your support and look forward to continuing to assist you in the future.
— The CloudRx Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.