The latest update to their systems was ill thought out, not tested sufficiently and poorly executed, resulting in tens of thousands of businesses not being able to connect essential software to thei... Ver más
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Consulta las opiniones de los clientes
ok, firstly this is a british bank, like the only one out there not somehow owned by private investors ect, The process to start a new account went well, and the representative was well grounded... Ver más
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The advisor was very helpful and organised the new accounts for us and arranged for balances from older accounts to be transferred over without us having to do anything. It was very good to be able to... Ver más
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I found an issue which I thought may have been fraudulent on my bank statement. I called the fraud team at coop bank they were very helpful. The next day I received a txt message to call customer s... Ver más
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Información sobre la empresa
Sobre The Co-operative Bank
Escrito por la empresa
Founded in 1872 and born from the co-operative movement, co-operative values continue to be a fundamental part of everything we do.
In 1992, we were the UK’s first bank to introduce a customer-led Ethical Policy, which empowers us to make a real positive difference to the world around us. We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.
Ethical then, now and always.Información de contacto
Reino Unido
- co-operativebank.co.uk
Join a bank that shares your values
4,5
Excelente
21 mil opiniones
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Very professional and very friendly
Very professional and very friendly, made me feel at ease and understood exactly what I wanted
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Jane, we're pleased to hear that our team was able to make you feel comfortable while taking the time to fully grasp your needs. Thank you for taking the time to share your wonderful feedback with us! - Sammie
The Coop 's staff are uniformly…
The Coop 's staff are uniformly excellent. This time, I'd lost my debit card and the lady who answered my call was quick, polite and efficient throughout.
28 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Charles, it's great to hear that our team provided such quick, polite, and efficient support when you misplaced your debit card. It is wonderful to know that our colleague was able to assist you so smoothly during a stressful situation. We appreciate you taking the time to share your positive feedback. - Sammie
Switched and now regret it
Took a chance and changed banks after 25 years and am seriously unimpressed already.
Whilst all for good security co-op bank have left me both disappointed and embarrassed. I made an online payment to pay a significant invoice and could see immediately the funds debited on my account so advised the vendor I had paid. Some 6 hours later supplier called me to query why I said I had paid them when I had not! I was both shocked, concerned and very embarrassed. Where had the money gone? Had I accidentally sent to the wrong place or been scammed?
This was only the beginning of my issues when trying to call the bank.
20 minutes on hold then a conversation going round in circles before being told they had held the payment as potential fraud! I support security checks but it is beyond my comprehension that co-op should do this and not do me the basic courtesy of telling me. Nor should the payment show as a debit if it is actually unreleased. As a bare minimum it should show somehow as pending to give me at least a clue.
After 35 minutes on the phone and being passed to the fraud dept i was told it had now been released. Not a single apology from anyone.
I called my supplier and after profusely apologising assured him payment would now arrive swiftly.
At 9am the following day he called to say he had still not been paid.
After another 20 minute wait for anyone to answer the phone at co-op and being transferred to fraud team again I was told it had still not been released due to ‘technical issues’!
The lady then eventually assured me it had now been released which it duly was.
The appalling communication, wait times and and administrative incompetence here is staggering and I wish I’d stayed put. I have made a formal complaint but have zero confidence.
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Andrew, I am truly sorry to hear about your recent experience and the frustration caused by the held payment, long wait times, and lack of clear communication. It is completely understandable how stressful and embarrassing this situation was with your supplier, especially after recently switching to us. Your feedback regarding how payments are displayed and the service you received has been shared with our team to help us improve. I've requested your contact information so we can discuss this. Thanks - Christian
Just switched over to Co-op Bank and…
Just switched over to Co-op Bank and needed to speak to someone about an issue. I honestly couldn’t believe how good the service was! Got through quickly, spoke to a really helpful member of staff, and the problem was sorted out in just a couple of minutes. ⭐⭐⭐⭐⭐
Absolutely first-class customer service — friendly, efficient and hassle-free. If this is what Co-op Bank service is like, I’m really glad I switched! Highly Recommend.
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Craig, welcome to the bank! We're so pleased to hear about your fantastic experience after making the switch. It is wonderful to know that your call was answered quickly and that our team member resolved your issue so efficiently and warmly. Thank you for sharing your feedback and for your recommendation! - Sammie
Banking is so easy,moving one amount to…
Banking is so easy,moving one amount to another account could not be easier. Also the coop is quick to inform if there is anything suspicious happening on my account.
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Christine, we're pleased to hear that you find managing your accounts and transferring funds so easy. It is also wonderful to know that you feel well-protected by our prompt updates regarding any unusual activity on your account. Thank you for taking the time to share your positive experience. - Sammie
Coop staff are very knowledgeable and…
Coop staff are very knowledgeable and there is no rush to complete each interaction. I welcomed the hour that was allocated
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Carol, we're pleased to hear that our team was knowledgeable and took the time to ensure your needs were fully taken care of without feeling rushed. - Sammie
Visit to my branch
The operative in the branch. Managed to resolve my problem with professionalism. And in a prompt manner.
This is why branches should be kept open
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Chris, we're delighted to hear that our branch team was able to resolve your issue so quickly and professionally. It is wonderful to know you had such a positive experience visiting us, and we truly appreciate you taking the time to share your feedback. - Sammie
We are so fortunate to have a branch we…
We are so fortunate to have a branch we can visit in person, with real people who do their best to serve us and keep our money and information safe.
Always happy to give advice, in a friendly manner.
Well done, the Co-op!
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Penny, we're pleased to hear that you enjoy visiting your local branch in person. It is wonderful that our team provides friendly advice while working hard to keep your money and personal details secure. - Sammie
Great bunch of staff at Ilford branch…
Great bunch of staff at Ilford branch friendly and helpful.
My only criticism is the braches closing times are ridiculously to early i mean 2pm branches close is not good in my opinion especially when I have a short lunch break to go to bank then find they are closed . Not Good
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Stephen, we're happy to hear that our Ilford team provided friendly and helpful service, and we thank you for the five-star rating. We recognise that our early 2pm closing time creates difficulties for your schedule during short lunch breaks, and we appreciate you sharing this feedback. Please accept my apologies for the inconvenience. - Sammie
Been banking with coop for over 40…
Been banking with coop for over 40 years never had an issue always at the end of the phone for me very supportive and always looked after my money
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Tamarianshorto, we're delighted to hear about your long-standing loyalty over the past four decades. It is wonderful to know that our telephone support team has consistently been there to assist you and keep your finances safe. Thank you for taking the time to share your kind feedback with us. - Sammie
Bank
The. People helped me out a lot and put my mind at rest
28 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Christopher, we're pleased to hear that our team was able to support you and give you complete peace of mind. Thank you for taking the time to share your wonderful five-star feedback with us! - Sammie
Polite, helpful, professional customer support at Business Banking
Darius was articulate, professional and courtious in his efforts to assist me in getting change of signatories letter to local branch via his manager.
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Lynn, we are so pleased to hear that our colleague provided professional, articulate, and courteous assistance with sending your document to the local branch. Thank you for taking the time to share your positive feedback. - Christian
Real Service
Really great to be able to walk into a real branch and sit down with a person to get stuff done there and then.
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
H Hugh, we are delighted to hear that you enjoyed visiting our physical location and resolving your needs in person with our team. Providing face-to-face service is something we truly value. Thanks - Christian
Co-operative bank - open when needed.
In the current climate of bank closures, it is always nice to be able to speak to a person. The Co-op bank in Caerphilly is open when needed and has friendly and helpful staff. The bank is accessible with ramps and low counters for wheelchair users.
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi there, we are so pleased to hear that you appreciate having a local branch available to speak with someone in person. It is wonderful to know that our team provides friendly and helpful service, and that the accessible features like ramps and lower counters make visiting easy and welcoming for all our customers. Thank you for taking the time to share your positive feedback. - Christian
If only other companies had such an easy website.
I'm over 80, and spent the morning wrestling with the website of a certain telecoms company to little avail. Using this bank's online service is simple and straightforward and a pleasure to use.
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Peter, thank you so much for taking the time to share your feedback. We are delighted to hear that you found our digital platform easy to navigate and hassle-free to use. Delivering a smooth and user-friendly experience for our customers is always our top priority. We truly appreciate your five-star review! Thanks - Christian
The co-op provided information which…
The co-op provided information which helped us to form the right course of action for us. Mark Beresford in particular was very clear and informative. He was very attentive to our needs and provided lucid professional information on a range of products. This helped us to make an informed choice. In addition, Katie Webb also provided professional help which again helped us to make an informed decision. Highly recommended 👍
22 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi there, we are delighted to hear that you had such a wonderful experience receiving clear, attentive, and professional guidance. It is great to know that our team provided the information you needed to feel fully confident in making the right choices for your needs. Thank you so much for your kind words and high recommendation. - Christian
Stacey was very friendly
Stacey was very friendly, helpful and professional. She helped me with everything I wanted her to and the outcome is very positive.
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Kerry, we are so pleased to hear that our team member provided such friendly, helpful, and professional assistance. It is wonderful to know that everything was handled so well and that you had such a positive experience with us. Thank you for taking the time to share your kind feedback. - Christian
Thank you Co-operative Bank
Thank you Co-operative Bank for your excellent customer service and support
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Mathew, we are so pleased to hear that you experienced fantastic assistance and care from our team. Thank you very much for taking the time to share your wonderful feedback with us. - Christian
Extremely satisfied
I have banked with the Co-op bank for many years their service during many concerns has always been excellent. Actions taken promptly and successful conclusions and feedback even compensation
I hope this continues now Coventry Building Society are the owners - I live in Coventry and also use this building society - my experience shows that the Co Op could teach the building society a lot about Customer Service
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Mary, we are so pleased to hear about your long-standing loyalty and your positive experiences with our team over the years. It is wonderful that our prompt support and resolution of your concerns have consistently met your expectations. Thank you for taking the time to share your feedback with us. Thanks - Christian
The best bank that I have ever used and…
The best bank that I have ever used and would highly recommend it.
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Mr Travis. We are so thrilled to hear that you consider us the best bank you have used. Thank you so much for your high recommendation and wonderful feedback - Claire.
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