The Co-operative Bank Opiniones 

Following the closure of the Birmingham Branch, which has now been transferred to the Coventry BS, I visited the branch to pay in a cheque. Fortunately, one of former staff members was on hand to explain to the BS teller what to do. Going forward I hope the bank will incorporate these former staff who have served of well for many years.

OUTSTANDING BANK AND STAFF, IN PARTICULAR PERSONAL BANKER, SUKY AT ROMFORD BRANCH

The Co-operative Bank alerted me, through a text, that they suspected fraud. I rang the number given, and an agent quickly put a block on the transaction and unblocked my Visa card. I felt very reassured by his understanding and prompt action.

Appalling. Dysfunctional and crippled by over the top security. Complete headache to do anything.

I always try and book an appointment for face-to-face advice once a year. LF @ Derby is always professional, friendly and goes out of her way to explain things that are difficult for some to follow.

Its hard to see how the application for my new savings account could have been any more straight forward.
And ethical too.
A refreshing change from the norm.
Thank you CO OP bank!

I have been a customer of the cooperative bank for many years and I am really happy with the service I get and the friendly staff who work in the branches. They are very helpful and knowledgeable and will go the extra mile for you if necessary. Would definitely recommend the cooperative bank to anyone looking for an ethical bank

I had unknown to me been victim of a scam. The Co op Bank picked it up and blocked my card to stop it. They contacted me and resolved the issue immediately . I have been with the Coop for 23 years and am very happy with the service all this time.

I was using a method of paying my NW access bills at this branch to maximise my convenience set up by a member of staff some months ago. It works quickly and securely. A good example of staff helpfulness and efficiency.

I was the victim of an attempted scam/credit card fraud. The bank detected the questionable transaction and stopped it. I lost nothing. The bank cancelled my card straight away and issued a replacement credit card very quickly. Great service.

The bank picked up an unusual purchase on my credit card and contacted me immediately.
It was an attempted fraudulant purchase which was stopped immediately and my card details changed

I recently opened a business bank with them and I already want out. Didnt realise such a big company could be so incompetent. The main reason I went with coop business is because a comparison website claimed they worked reslly well with sage, quick books and over accounting apps. Its been off line now for like 2 weeks. Ive cancelled multiple meetings with my accountant and rescheduled thinking surely itll be sorted by then but no and now it looks like itll be another failed meeting.
This is costing me and my business time and money. Just do yourselves a favour and do not bank with these.

As a Coventry BS customer, I was prompted to switch to the Co-op for an extra switching bonus. I proceeded with this, but they didn't close my old bank account, never paid the bonus, and now claim that they have no record of a switch application.

In addition, the new account had a bunch of data from years ago, so clearly Co-op are not clearing down data when an account closes, which seems like a GDPR breach, and will be raised with the Information Commissioner.

I am always exceptionally happy with the Co-operative bank. There staff are very helpful and friendly and whenever there is a problem it is sorted out in no time at all. Very happy with this bank. That is why I have been a customer of there's for over twenty years.

Business banking is a joke with this outfit,stopping 95% of payments for security checks despite a rigorous code generating app they use,staff havnt a notion what you are they are talking about and some would be better finding a new job they are that incompetent!

Embarrassing to say the least when trying to pay a customer,50 times a week I have to call the fraud department which is just not acceptable,don’t want your apologies sort yourselves out it’s 2026 not 1986

There’s a pattern here with the poor reviews time you done something about it…….

IMPOSSIBLE TO LOG INTO PERSONAL ACCOUNT SINCE COOP DECIDED TO SEND VERIFICATION CODES TO MOBILE. DOESN'T WORK. USELESS.CANNOT BE CONTACTED ONLINE FOR THE SAME REASON. WORDS FAIL> GET YOUR ACT TOGETHER PLEASE.

The bank contacted me about a suspected fraudulent transaction. the dialogue was professional and focussed on my needs. i was very satisfied with the whole experience. it is what i have come to expect of the bank after being a customer for more than 40 years.

I had a problem whereby my card was locked off, the waiting time for someone to take my call was nearly 50 minutes, but once it was answered service was absolutely brilliant. So, thank you very much .