COAX Copenhagen Opiniones 

Respuesta de COAX Copenhagen

7 abr 2026

Thank you for your review, Giulia.

We’re very sorry to hear about your experience. According to the tracking information, a delivery attempt was made, and the parcel is currently being held at your local post office for collection.

In these cases, the local postal service normally leaves a notification or contacts the recipient directly regarding pickup. Unfortunately, this part of the delivery process is handled by the local carrier, and not something we can control.

We would be more than happy to help you locate the exact pickup point and assist further - please feel free to contact us directly at sales@coaxcopenhagen.com
, and we’ll make sure you receive your order.

Warm regards,
COAX Copenhagen

Respuesta de COAX Copenhagen

31 mar 2026

Dear Jim,

We’re very sorry to hear this.

According to the tracking information, your parcel has been delivered and placed in your mailbox. We kindly recommend checking your mailbox.

If you’re still unable to locate it, please contact our customer care team at sales@coaxcopenhagen.com
- we’ll be happy to assist you further and look into this with you.

Warm regards,
COAX Copenhagen

Respuesta de COAX Copenhagen

13 feb 2026

Dear David,

We’re truly sorry for the delay and the frustration this has caused - we completely understand how disappointing it is when a parcel doesn’t move as expected.

Your order was shipped from us on February 5th, and while the tracking unfortunately hasn’t updated as it should, we have already followed up with the carrier and started an investigation to resolve this as quickly as possible.

We’ve also reached out to you directly by email with a solution so we can make this right for you without further waiting.

Thank you for your patience - we truly appreciate it.

Kind regards,
COAX Copenhagen

Respuesta de COAX Copenhagen

12 feb 2026

Hi Greg,

Thank you for your review.

We would like to clarify a few points for transparency.

COAX Copenhagen is a Danish retailer. We carry multiple international brands, and production locations vary depending on the specific brand and style. We do not state anywhere that our products are manufactured in Denmark, nor do we claim Danish production unless it is explicitly part of a brand’s own description. Some of the brands we offer are in fact handmade in Europe, while others are produced in Asia - as is common across the global fashion industry.

“Made in China” is not an indicator of poor quality. A large share of the world’s premium consumer goods - including products from globally recognised fashion, electronics, and luxury brands - are manufactured in China under strict quality standards. Production location does not define craftsmanship, materials, or design standards.

Regarding sizing: lingerie, especially across different brands and constructions (wet look, lace, bondage structures, stretch fabrics, etc.), will naturally fit differently even when marked with the same size. This is standard in the apparel industry. That is precisely why we provide an adjusted size guide for each and every product on our website, placed directly below the product description, to help customers choose the most accurate fit possible.

As for pricing comparisons, we work with established manufacturers and brands and focus on design, materials, detailing, and finishing. We do not position ourselves in the “knock-off” market, and we stand behind the quality we offer. Comparable designs at significantly lower prices are typically not produced to the same material or construction standards.

Our return policy is publicly available before purchase and follows standard EU e-commerce practice. We process returns consistently and transparently.

We respect that the country of manufacture may be important to some customers. Anyone who wishes to confirm the origin before ordering is always welcome to contact us directly, and we will gladly check specific styles.

Kind regards,
COAX Copenhagen