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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Exactly what everyone else has said. Ordered contacts in July and received nothing. Phone number led to a voicemail message saying "we have fuc**ed you, there are no contacts" followed by other profan... Ver más

Valorada con 2 estrellas sobre 5

It has been 3 weeks since my order 20th June and still not arrived and no response to my emails. I would greatly appreciate some communication

Valorada con 1 estrellas sobre 5

AVOID AT ALL COST. NO LENSES NO COMMUNICATION NO REFUND THESE PEOPLE NEED INVESTIGATION FOR FRAUD

Valorada con 1 estrellas sobre 5

This is a scam website operated by Distribution Point Limited, which is still trading from a virtual address in London. The only Director is a Mr Haseeb Hussain who also has business interests in t... Ver más

Información sobre la empresa

  1. Proveedor de lentes de contacto
  2. Mayorista de gafas

Escrito por la empresa

ContactLenses-Direct.com is the UK's leading & most trusted online clear and colour contact lenses supplier. We're 100% dedicated to making your contact lens shopping experience easy and hassle free offering you great VALUE FOR MONEY.


Información de contacto

1,3

Muy malo

TrustScore: 1.5 sobre 5

452 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

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1,3

Todas las opiniones

(452)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

It is a scam

It is a scam, ordered lenses that did not turn up. Called their number 020 4505 4006 and the messaged said " We have F*#ked you there are no contact lenses".
Do not use

25 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order undelivered

Order undelivered. Emails unanswered. Refunded via bank. Fingers crossed, Trading Standards will investigate this company soon.

23 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid avoid avoid!

I decided to use this supplier as they had an offer on my particular brand of lenses. At the time of ordering, delivery was stated as 5-8 working days. After 2 weeks with no delivery and no shipping updates I chased progress using the email address provided and said I was getting anxious as I exclusively wear daily lenses and I'd almost run out. I was going on holiday and so had ordered a little more than 3 weeks in advance. I did not receive a reply. I emailed again a few days later asking for a reply by X date due to going away which also went unanswered. My only recourse then was to log a dispute with my bank who have refunded the cost of the order. I usually check Trust Pilot before ordering from a new company but didn't on this occasion - a lesson learnt!

23 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

How I wish I had looked here first..

How I wish I had looked here first... As multiple others have said, money swiftly taken, lenses never arrived. I have raised this with my bank, didn't spend a lot of money but if they are doing this to people every day they need to be held accountable.

23 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is a scam guys

This is a scam guys, you won't get any product. If you have already ordered from them, contact your bank and they'll help you with a chargeback.

21 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Nothing ever arrives

Husband ordered his contact lenses with next day delivery. Weeks later nothing has arrived. Emailed to enquire about 5 times. No answer. Just discovered all these bad reviews. He’s attempting to get his money back via card provider.

20 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rating them as 1 because there is no option for zero - these people are crooks - AVOID AT ALL COSTS!

I placed an order on 20th June, and got an email confirmation by return, saying they were getting ready to ship it and would advise when it had shipped.
Nothing arrived, so I tried to contact them. As they don't publish a phone number, the only option was to email them on the email address they provide on their website. I did that on 4th July, got no response, so emailed them again on 8th July.
Having still had no reply, on 20th July I had to go back to my credit card company to dispute the transaction. The person at the bank was not surprised ... he advised that he has heard loads of horror stories about this company, and they never ship the goods. He advised that there is in fact a phone number for them, but told me it's a good thing I couldn't find it, because the stories he's been told by customers is that when they ring that number, the company then leaves them abusive voicemails and tells them they are never getting their goods.

This company is clearly a scam, run by thieves.

20 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT USE ContactLenses-Direct.com

DO NOT USE CONTACTLENSES-DIRECT.COM: they are scammers. I ordered contact lens solution which never arrived, and emailed them after almost three weeks. I received an automated email response with a phone number. When I rang the number I received an obscene recorded message informing me I had been scammed.

20 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Goods NOT Received

Goods NOT Received
I placed an order 24th June it is now 19th July but did not receive a delivery. When my credit card arrived money was taken for order so I emailed the company. I received a receipt email confirmation and now over a week still haven’t heard despite giving the order number etc. I emailed again yesterday still no reply. Poor service!!!! Will be looking for credit card refund

20 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scammers avoid.

Scammers avoid.
Paid, nothing recieved, no response to any email. Don't know why they bother as most people will do a charge back anyway once they realise

19 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT USE!!!

Wish I had found these reviews before ordering, as I too have been scammed. Ordered £85 worth of contact lenses, haven’t received them, and haven’t received a reply to any of my emails. Have taken it up with my credit card company as fraud. Don’t be lured in by the cheap price, I’ve certainly learnt my lesson. Use a reputable company like feel good contacts or lens store.

19 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Missing order

I ordered my products on the 24th June and it is now the 19th July and they still haven't arrived. The website states that it would be 5-8 business days delivery, clearly this has not happened. I even sent a chaser e-mail a week ago and have only had an acknowledgement. Not good customer service at all.

19 de julio de 2022
Valorada con 1 estrellas sobre 5

Don't use this company

Don't use this company. Never received my order. No communication. Never replied to my messages or emails. No telephone number.

19 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

No order! No communication!

I placed my order on 25/6/22 and I’m yet to receive it. I have still not received a tracking number and after numerous times trying to contact the seller. I’ve had no response! I’m now left with no products to wear my contact lens which I desperately need.

19 de julio de 2022
Valorada con 1 estrellas sobre 5

Ordered lenses but nothing received

Ordered lenses thru this website but 1 month later nothing has arrived. Avoid at all costs as it appears that they take your money and do not respond to communications: no response to emails, no response to DM via Instagram and no telephone number nor address on website. Ended up having to request a charge back via credit card company. Avoid.

19 de julio de 2022
Opinión espontánea

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