cookinglife.eu Opiniones 

Mit ordre kom med et ødelagt glas. Prøved at anmelde på deres hjemmeside men de sagde mit ordrenummer ikke fandtes. Skrev til dem på whatsapp og de svarede ikke. Lad vær med at købe fra dem.

⭐ 1 Star – Still No Refund After 2 Months! Appalling Communication

I’m extremely disappointed with this company. It has been over two months since I requested a refund for my order #CLS100235, and I’ve received no refund, no clear communication, and no accountability whatsoever.

The level of service is shocking – I’ve been left completely in the dark despite multiple follow-ups. At this point, it feels like the company is simply keeping my money without providing the product or the refund.

This is your final chance to resolve this matter and issue my refund. If I don’t receive it immediately, I’ll be filing a formal complaint with the European Consumer Rights authorities (ECC-Net) for what appears to be unethical and potentially fraudulent behaviour.

I strongly advise others to avoid this company until they show they can treat customers fairly and respect basic consumer rights.

Don’t buy from these people. Items still not delivered over a month late still no refund.

At first, I was a bit disappointed because the product didn’t quite meet my expectations — there were a few issues that needed sorting out. However, I was really impressed with the customer service. They responded quickly, kept in touch throughout the whole process, and made sure everything was resolved to my satisfaction.

Mistakes can happen, but how a company handles them says a lot — and in this case, they truly stood behind their product. I really appreciate the effort and communication, and I’d be happy to order from them again in the future.

One or arrived with a little scratch but to prevent any hassle I ignored it. I didn’t start using them till about 3 months later. However the quality is shockingly terrible. I wish I checked the reviews on here first rather than looking at the reviews on their website. There’s people complaining but putting 5 stars? The dinner plates chip so easily with any slight knock. I’ve used them less than 4 months now and feel so frustrated that I want to bin them and buy new ones which won’t match everything because I’ve bought the whole set including cups. The bowls have chipped as well. I just actually haven’t got round to using the cups. Regret buying these completely!

Usually I don't start complaining before I contact the seller and give them a fair chances to better them self, but sins the complaint formula on your sight won't recognize my order number that is; CLS102465, I have no choice other than report you hear. I orderd a Pyrex glass messuring can that came with a small damage on top of it, now I guess I have to live with a damage goods. This chip must have been there before you sent the product, sins it is under and protected by the plastic lid.
Please advice and contact me at my email?
3 days have past and no communication.
4th. day and "Davey" that is an AI has contacted me and now "it" is going to forward and escalate my claim to a HUMAN alive person LoL, hopefully they are as good as the AI.
I ask myself; What would I do without my trusty Trustpilot?
01.10.'25
Looks like the "AI, Davey" blew a live in somthing that is possibly alive in this firm, I'm not sure 🤔 because this is developing awfully slow, but in the right direction!
Let's give them (the humans? and AI) a chance to redeem them self.
I appreciate that you are willing to send a new can but I have bought another can from a different vender therefor I would appreciate you reimbursed me instead.
Ups! The AI was lightning fast and sent a new one, so now I have 2 new messuring cans.
Sometimes you just have to laugh at life 😆 otherwise you would go bimmilmm.
This is funny, now it looks like the former "AI, Davey" is coming alive as a human live person and offered to refound me (4 days and nothing returned on PayPal) let's see how that goes, hopefully well?
Until then the 1 stars stays.
10.10.25.
The saga continues, just found out "Charlie" is an AI that helps Davey that is actual a LIVE person; to wright and sign Davey's mail. I don't think young Davey knows that AI Carlie is corresponding on Davey's behalf! Somebody ohght to tell young Davey that his identity has been borrowed or stolen by "Frankenstein AI Charlie". Not good, is it?

Don’t waste your time if you’re in the UK. Items arrived smashed to dust. No ability to select UK when filling out address for a replacement, and no option to select “refund” either. Online chat is useless as takes hours to respond and then bot just repeats itself. Total scam. Can customer service please refund order: CLS100765 immediately.

A scam…. All pieces broken, plates etc…. Promised a refund. After 2 months still nothing.
Never experienced this bad level of customer service.

Had two broken bowls in my order so asked for replacement. They told me no stock so would refund. Still no refund despite numerous messages to them. Customer service non existent!!

The worst customer experience I have ever encountered, by some margin.

My order was delivered damaged and 3 months later (and countless emails) I still have neither a replacement or refund. They simply do not care. I eventually had to contact my bank after waiting a month for the refund I was promised in writing (they even tried to dispute the chargeback!)

The prices are good, but be prepared to go through the chargeback process if anything goes wrong. Customer service is non existent.

This retailer provides an absolutely shocking level of customer service. If there's a problem with your order's shipment, don't expect a replacement or a refund. Their customer service sends automated email responses that show no intention of resolving any issues. I placed an order that UPS lost, and despite endless "investigations" and full acknowledgment that the order is indeed lost, I've been unable to get a refund

Prima bedrijf. Snelle levering!

Three out of four bowls arrived smashed. I emailed ten minutes after delivery and sent photos. I expected either an immediate refund or replacements. Instead I was drawn into a kafkaesque correspondence involving their terrible return portal and a bot. I had to fill in a return form even though only a madman would have wanted the shards of china returned to them. I have no faith that this simple matter will ever be resolved to my satisfaction.

Update - the bot has now started to communicate in Dutchor possibly Flemish. Can this get any worse?

Further update.
The three replacement bowls arrived today. One was smashed. The people packing don’t seem to know what they are doing. Email to customer services resulted in two more Dutch emails from the dreadful bot. Let’s see what tomorrow brings

Extremely disappointed with Cookinglife. I purchased a Le Creuset pan for €170, which comes with a lifetime guarantee. After just a week of normal use, a piece of the enamel chipped off. I contacted Cookinglife immediately — and despite sending five emails, all I received was a vague message saying they “forwarded the issue to the supplier” and then closed my case without resolving anything.

This is unacceptable. The product is clearly defective, and I expected Cookinglife to stand behind what they sell — especially for a premium brand like Le Creuset. Instead, I’ve been left chasing my own claim while they ignore their responsibility. Terrible customer service and a total lack of accountability.

Do not trust this company with high-value purchases. A “lifetime guarantee” means absolutely nothing if the seller refuses to honor it.

My product arrived broken — presumably because it was handled roughly by the courier — and cookinglife had approved a replacement just 40 minutes after I'd report the breakage. I wish all online sellers were as straightforward to deal with!

Great customer service in resolving a damaged item !

Think twice before ordering from this site. It's really hard to send anything back to them (it costs a lot). Tried to send some cups back as they were really poor quality. They claimed one was broken and two others had chips on the rims. They weren't chips, they were imperfections and the reason I sent back. I won't be ordering from them again. It's just not worth it.

Be very careful when purchasing from this crafty Dutch company. Trying to return items to this company through there returns form is impossible as they don't support UK return address. Don't reply to emails either for alternative method for returns.

Disappointing. Order a set of 6 glasses and 2 were damaged upon delivery. The company will only refund the cost of 2 of the glasses or suggest I have to return them for a replacement. I would expect a no quibble refund or full replacement rather than leaving me with just 2 out of 6 glasses.