cookinglife.eu Opiniones 

I spent 266.92€ on Studio Tavola dinnerware, which I received with scratches in the glaze on 80% of the items.
I decided to write a WhatsApp to request a return as my order was faulty and I was not satisfied with the quality and they never reply even though it offers this means of communication on its web site.
After 2-3 weeks awaiting for their answer by email, they offered me to keep the DEFECTIVE order with a 20% discount, which I decided to don't take it.
I continued to claim a refund by email to which they replied after a week with totally automatic messages without even bothering to personalise. When I had had enough I decided to arrange a return shipment to the company in the Netherlands, my 3 boxes were stuck in customs awaiting payment of duties and taxes by the company, which they never did so the shipping company sent them back to me after 1 week awaiting.
I am still waiting for a certain, coherent and responsible response from them. A SHAME COMPANY AND COSTUMER SERVICE.

We bought a Le Creuset pan and the non-stick surface began to peel off a few months after purchase. Cookinglife would not refund or replace the damaged pan even though it was sold with a lifetime guarantee. They sent responses in different languages which we couldn’t read and stopped replying to our emails. TERRIBLE EXPERIENCE.

I would give less than a star. Their automated return form does not accept returns from the UK. Have tried phoning and emailing them without an answer. Rubbish!

Everything about this shopping experience was easy. The website works brilliantly from browsing to check out. My order arrived within a few days by Fedex and royal mail. Unfortunately one of the bowls was chipped during shipping but I used the online returns form and it was all sorted by cooking life within a few hours. A new bowl is on its way. I am very happy with the whole experience and my crockery is lovely.

Purchased a Alessi Plisse Toaster and it came with a continental plug. Changed to UK type and after a month of use it failed. We contacted Cookinglife and requested assistance in getting it repaired. They informed us that as we had changed the plug, we had invalidated the warranty. Moral of story is that appliances not compatible with UK market from consumer rights point of view.

They made the return process as hellish as possible to try and make you give up. My legitimate return took a total of 6 months. Their return form doesn't cater to UK returns – there is no option for the United Kingdom as a return country. When I contacted customer service, some agents only spoke Dutch and couldn’t communicate in English. When I repeatedly asked for assistance, they kept directing me back to the return form, despite the fact that it didn’t include the United Kingdom as an option. This went back and forth in a frustrating circle since November 19, 2023, and I sent over 23 emails before finally figuring out how to return the items.
I didn’t give up because I didn’t want this company and their unhelpful customer service to get away with it. This is one of the worst online companies I have ever dealt with, and it's based in the Netherlands. Watch out, everyone!

I ordered 6 glasses, half of them came broken. They sent me another 3 glasses, all of them came broken AGAIN! I requested a refund, no one answered. They completely ignored my request! It's been 2 months already.

Beautiful product. Superb service.

The ‘Le creuset’ pan was exactly what I ordered and arrived promptly. The packaging was first class as was the price.
100% satisfied.

Excellent service. I bought my dad two Leffe glasses when I lived in The Netherlands years ago…he’s thrilled that I was able to get him more of the same.

Very good and trustworthy online shop. I ordered a "Villeroy & Boch Cutlery Set Mademoiselle - 68-Piece" for a very good price. I received the item brand new and warped up by the manufacturer, but it turned out that it was missing one piece. It seemed to me that it was the manufacturer's fault and not the shop. I emailed cookinglife, and they responded to me immediately by apologising and informing me that they don't have the spare part on them and they will have to contact the manufacturer to source the missing piece, and in couple of weeks time, I received the missing piece. I highly recommend cookinglife, they have excellent customer service and low prices.

I have been ordering with cookinglife for the past 4 years, and think I will do so in the future!
They have absolutely EVERYTHING what you need for your kitchen!
The delivery to Ireland is super quick, honestly, sometimes I got it in a few days or same week, compering locally orders could take weeks to be delivered...
Only once I've got damaged-broken iteams, which was replaced with no hassle, after I filled in return/refund form online.
Special thank you to Ids from the team,helping me with my latest return products.
Very satisfied costumer,
With many thanks!
Agne

good quality product and speedy shipping

I bought a child's lunch set from the company and after using it for 2 days the clip broke off. I sent a photo to the customer service and they have refused to replace or refund. Only offer I got was for a new clip to be sent to me. Very bad experience would not buy from them again

The cost was right.
The products were exactly as described and delivery was prompt

Fast delivery and the best value online for the glassware I wanted. Product arrived in perfect condition, and in fully recyclable packaging. I will definitely order from them again!

Great price on the Wusthof 23cm classic bread knife (the most competitive online) Delivery was confirmed and item dispatched with 24hrs arriving via Royal Mail within 48hrs. Based on this experience would highly recommend and will be using them again.

Excellent company. They kept me informed during the whole order and shipping process. I cannot recommend Cookinglife more.i shall certainly be purchasing from them again. A pleasure to deal with.

I have bought a number of items from this site and have had no issues. I bought 2 whistling kettles last week (stainless steel). They came so promptly and for the price they are very good value. I would definitely recommend this site 🙂

Cookinglife.eu have been an incredible company to deal with. I ordered two dinner china sets, when they arrived sadly a few of the items were chipped. They were beautifully packed so just bad luck. I contacted Cookinglife and had a reply by return.
They have been so helpful, without my asking they immediately said they would replace the chipped items and have offered to include more items just out of good will. Amazing.
This does not happen often in todays world!
Thank you Cookinglife.eu I will definately be recomending you.
L R