Co-op Opiniones 241

Tried to join the Coop foodstore at Burbage, Hinckley, Leics.today, I had filled in the app and wanted to pay the £1 joining fee in cash (there was a tick box to do this or enter my bank details) unfortunately I was told i needed to enter my bank details (which I don't do online for groceries) the assistant said I would have to return later as the person who deals with this was on a conference call for approximately an hour, and she couldn't leave the till. I had made a special journey of a couple of miles to do this and I had filled in the application online apart from my bank details so that I could just pay the £1 and receive my bonus card. Unfortunately not! Unless you're prepared to give your bank details it was implied that I couldn't apply for the card. What a pity the Coop has reduced its customer service to this level. I had been a member of the Coop for over 40 years prior to them folding a few years ago and bought a lot of my household furniture and linen from them. Now to apply for a bonus grocery card you need to give bank details. Sterling is no longer acceptable for this transaction. Shame on you Co-op!!!

I had the pleasure of being served 3 times, this weekend by lovely Tahian at the Co-op store Kingsway Holborn as I went to a 2 day conference close to the store. Super impressed by how professional Tahian was and each time her would give me a welcoming smile. Excellent work he should be given a golden star for the service he provided.

Made a complaint and received no response all this company cares about is money don't care about customers don't care about the product will never use co op again

Not bad as a smallgrocers, open bank holiday, just don't go I if your on a budget, v high prices.

Why do you pay extra money for a product replacement when t u e staff don't have the sense to do that? Phoned today after yet another fail from Cedar Road Co op Newcastle upon Tyne. Phoned the store and whoever I spoke to t9ld me to phone the help line. I asked why they don't send product replacements and I got Phone the helpline. I phoned and they don't work on a Sunday. This is a regular occurance. Then to get a refund you've got a link that doesn't work properly. Same as the prize draw that asks about your shopping experience. I had to reorder a similar product when apparently there was no similar product. No apologies just had to pay another 2.99 delivery.

At the coop in fishguard. Great shop with plenty of produce. I would like to say a special thankyou to theresa the staff member that went above and beyond to help us the other day when the store was really busy. Wish we had a theresa in our local coop in Yorkshire!

The store manager is vile!!! She speaks to people like dirt
Bullying is obvious in this store yet nothing gets done about it!
I've made several complaints and not even received an acknowledgement from coop

Irene in the Dudley road west Tipton coop store thinks it’s okay to talk down to a little disable boy with Down syndrome. Because he was leaning on the costa machine she shouted over from the till if a drink comes out you will pay for it. The little lad is none verbal and had no idea what she was saying just that he was been shouted at and started to become very scare and agitated in which point we had to leave our shopping and leave the store. Irene clearly shouldn’t be working with the public as she has no customer service skills and thinks it’s okay to shout across a busy shop.

just shocking…

Disgusting faulty porridge and they want a receipt to refund 70p! despite sending a picture with co op all over it and also not interested in caring about the customer or good will gesture, it’s put me off them

RACIST staff in Leicester thought I was going to steal. There are some older women workers(Karen’s) who assume I can’t afford to shop here due to skin tone. I was putting tuna in my basket and she called the manager over whilst they both watched me shop a few metres away from me. She didn’t even apologise and gave me a dirty look as she walked off. Little do they know I have a professional job and have helped other staff members deal with shoplifters twice over the last few years I have been shopping here. Racism is the thanks I get for it. There is no way that she would have watched me and called the manager over if I had blonde hair and blue eyes.

Corrupt. Play the 'ethical' card but remain the only supermarket to refuse to repay the covid loans they received during the pandemic.
Totally unethical

Generally horrible customer service from my local small Co-Op store..

All too often, staff are out on the shop floor dealing with stock. Today was no exception, and on making a polite request for till counter service, the member of staff who came to serve me was less than friendly.

This has been a recurring theme on my visits to this particular store with more than one member of staff - it's as if I'm an inconvenience as a customer. Guess what? I ultimately pay your wages and courtesy costs nothing.

It would seem that staff are clearly not happy and take their frustrations out on the customers - perhaps they feel overworked or have too many bases to cover,

I will now take my custom elsewhere and avoid all Co-Ops in future.

Deceptive selling , buy a meal deal for £12 , have 1 side removed as well as deal resulting in being charged £15+ without that removed side. So instead of subbing item they removed and charged singular.
This maybe the last time I ever use co-op which is a shame since ready made cheese burgers are nice , get it ? After deceit I'll even avoid going in store.

Waiting to be served a bell plays a tune to let staff know.man has hit a problem on self serve and can't go any further plus another customer seeks help from staff member Callum leading him to a product issue. Calmly Callum dealt with all three of us while other staff carried on out of sight. Not the first time i have seen this employee go above and beyond his role and think he is amazing! Always polite and helpful having to cope alone! Well done Callum.sue goffs oak coop.

Today at 12.50 at the store on Perry St. I was served by a woman who did not accept my new 20f banknote with the image of King Charles. She couldn't explain why? The cash register didn't accept it? She told me to bring another banknote without any justification... She made me very angry and I wanted to top up my electricity key. She kept the key because she couldn't withdraw the payment... The banknote was accepted at the post office without any problems. I had to go back to the Cocp store with other banknotes and I heard nonsense about the fake banknote. It is a scandal that such people are not trained in customer service.

Hi, i shop at my local CO-OP in Downend Bristol & it is so good on food quality & prices - you have to take in mind that they support fair trade & other community charities so that when you shop there you are supporting a multitude of projects that are local & global & because of that & the quality of the food ( & i know this as i have been shopping there many years now & they are far better than Tesco & Asda for quality) i will always shop there.

So CO-OP your range of Ham is the best & also many other products ( the salt & pepper rolls baked freshly everyday are scrumptious too)

& a big shout out to the friendly staff that keep the store running.

Regards

Deborah Crispin
Downend
Bristol

As usual the marked down products were charged at the till full price and as usual the monitor for customers is not showing so you have no idea what you have been charged until you get the receipt. I would advise people in future to use the personal cash purchase options to see what you are paying for. Also, one needs to take out a second mortgage to be able to shop there.

I went in Coop endon on Wednesday 22/5. Looking for some Rump steak. There’s was none left in the fridge area. After getting to the till to pay for my other groceries. Jane was quick to go in the store room and find me some. Saving me time and effort to go to another store.
She’s a credit to your store. I always have a lovely welcome off her whenever I pop in. 😊

The co op are a joke when it comes to membership cards, there a several co op stores near me, I went to one today and took two cards, none were the right one even though I got one of them from that particular store, how many cards do I have to carry around. I put my shopping back

My husband & I rang the helpline with an enquiry about our ISAs. Katie was very helpful & patient with us, listening to our concerns. She contacted the department processing the ISA renewals & got us the answer to our enquiry. Katie’s customer service was exceptional.