Coop exactly as advertised/photographed. Really easy to assemble. Good quality. Value for money. Comms re delivery very good. Would recommend.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Comically small chicken run, claims of number of chickens it can hold are a little bit silly. Should have checked the measurements, but photos do not give a good sense of size. Not good value for mone... Ver más
Sturdy structure that is relatively easy to construct. Affordable and what I would consider good value for money paid. The door latch could be improved, I don't feel is matches the quality to the re... Ver más
La empresa ha respondido
Delivery was fast (though not on the day specified), and the hutch looks good. However, the metal run was very difficult to put together, doesn't look good as the chicken wire hang down between fra... Ver más
La empresa ha respondido
Información de contacto
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Reino Unido
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3,5
Medio
168 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
AVOID this company
AVOID this company! I ordered online and gave my correct address. I then upgraded to a treated version. The treated version was confirmed at an incorrect address and I phoned immediately to explain. I was reassured it would be delivered to the correct address, which I entered onto their website. Sadly it was delivered to the incorrect address and stolen before we could retrieve it. Sam at their end was very rude and dismissive and didn't want to help at all which means this is sadly heading for a either a chargeback or small claims court. Dreadful company overall.
20 de agosto de 2024
Opinión espontánea
Respuesta de Coopsandhutches
We’re truly sorry to hear about the issues you’ve experienced with your order and the delivery. We understand how frustrating this situation must be, and we apologize for the inconvenience caused. Customer satisfaction is very important to us, and we deeply regret that the issue wasn’t resolved to your satisfaction. We would like to help you further and work toward a resolution. Please contact us directly via email , and we’ll do everything we can to assist you.
expensive very BAD quality
DO NOT BUY from this shoddy company the quality is awful, we have a hutch only since late December paid hundreds for it and paid extra for it to be treated and it’s already collapsing the quality is simply not good enough!!! It’s flimsy and the nesting box has collapsed. The company refused to do anything stating it’s adverse weather conditions that caused the damage even after we paid extra for treated wood!! Save your money buy better quality.
8 de agosto de 2024
Opinión espontánea
Respuesta de Coopsandhutches
We’re truly sorry to hear about your experience and the issues you've encountered with the hutch. We take quality very seriously and always aim to provide products that meet our customers’ expectations. It’s concerning to hear that the treated wood didn’t perform as expected, especially considering the investment you made. We understand how disappointing this must be. Please reach out to us directly via email, and we will do our best to assist you and find a resolution. Your feedback is invaluable, and we will use it to improve our products and services.
Awful hutch
Awful hutch! Don’t buy!
We bought a hutch and the build quality is terrible. Our rabbits (2) haven’t even been in it a week (3 days) and we can see it’s going to last long. It arrived with damage to the ladder which we repaired. The ladder doesn’t slot and run along side the back of the hutch so our rabbits fall down it. The cover material on the roof is coming off already! The build is uneven, poor quality and no doubt will be eaton in no time. Navigating the website the company only have a number for Sales which is less than helpful.
We have spent over £180 for a hutch that is not going to last anytime at all.
Really want to send it back and get our money back!
5 de agosto de 2024
Opinión espontánea
Respuesta de Coopsandhutches
We’re very sorry to hear about your experience and the issues you’ve encountered with the hutch. This is certainly not the quality we aim to provide, and we completely understand your frustration. We apologize for the damage and the problems you’ve had with the product. We do take these matters seriously and would like to resolve the situation as quickly as possible. Please contact us directly via email, and we will work with you to find a satisfactory solution. Thank you for your feedback—it’s important to us, and we’ll take it into account as we continue to improve our products.
Dreadful useless company who left me…
Dreadful useless company who left me out of pocket and without my purchase. Supposed next day delivery never materialised and no effort was made to discover why. I was told it would arrive the following day but it didn’t arrive. Finally spoke to someone extremely rude and unhelpful who told me that it wasn’t his fault and that the couriers are normally brilliant. Now I am left without my urgently needed purchase and with no time to shop elsewhere because these people messed me around so much. Just awful.
19 de julio de 2024
Opinión espontánea
Respuesta de Coopsandhutches
We’re truly sorry to hear about your experience and completely understand your frustration. We strive to provide a smooth and timely delivery service, and it’s disappointing to hear that we fell short in this instance. We apologize for any inconvenience caused by the delay and the poor experience you had when trying to resolve the issue. Customer satisfaction is very important to us, and we regret that we did not meet your expectations. Please contact us directly via email, and we would be happy to look into this further and assist you in any way we can.
Utter rubbish
Utter rubbish. Flimsy nothing marries up. Corners gappy which allows drafts. Door large gap to the lock. Split wood. Nest box hinges on the wrong side. Main compartment lid allows water to run inside. Total crap and £260 Coops and hutches you should be ashamed!!
8 de junio de 2024
Opinión espontánea
Respuesta de Coopsandhutches
We’re very sorry to hear that your experience with the hutch didn’t meet your expectations. This is certainly not the level of quality we aim to provide, and we understand your frustration. We take your feedback seriously and will investigate the issues you’ve raised with our product. Customer satisfaction is a top priority, and we would like the opportunity to resolve this for you. Please contact us directly via email, and we’ll do everything we can to assist you.
Customer service is non existent
Customer service is non existent, product is cheap rubbish not worth £3 never mind £300
Much better available for a better price
25 de mayo de 2024
Opinión espontánea
Respuesta de Coopsandhutches
We’re sorry to hear that your experience didn’t meet expectations. We strive to offer high-quality products at competitive prices and are disappointed that we didn’t meet your needs this time. Your feedback is valuable to us, and we’d love the opportunity to improve. If you'd like to discuss your experience further, feel free to reach out. We always aim to deliver the best possible service and products.
Brilliant communication from start to…
Brilliant communication from start to finish rabbit hutch came was simple to put together even did it with out hubbys help 🤣
1 de mayo de 2024
Opinión espontánea
Respuesta de Coopsandhutches
Thank you so much for your wonderful feedback! We're thrilled to hear that the communication was smooth and that you were able to put the hutch together with ease (even without hubby’s help 😉). It’s always great to know that our customers are happy with both the product and the experience. We appreciate you taking the time to share, and we hope your rabbits are enjoying their new home!
Extremely helpful beautiful coop
Extremely helpful customer services before receiving product. Delivery was spot on. I bought an XL Windsor coop with extension for my bunny to come out and enjoy the garden with me during the day as he is a free roaming indoors bunny. I wanted a coop so he can enjoy a lot of running space whilst he’s out roaming in the garden and a large shaded hut. I want to personally thank Giles for all the support and guidance whilst purchasing my product. Coop was straightforward to build and great quality! Thanks again.
2 de mayo de 2024
Opinión espontánea
Respuesta de Coopsandhutches
Thank you so much for your amazing review! We’re thrilled to hear that your bunny is enjoying the XL Windsor coop and extension. It’s wonderful that you’re able to provide such a great outdoor space for him! We’re also glad that our customer service, especially Giles, could assist you along the way. We truly appreciate your kind words and are so happy to know the build was straightforward and the quality met your expectations. Thank you again for choosing us — we’re excited to be a part of your bunny’s garden adventures!
Respuesta de Coopsandhutches
Thank you for your great feedback! We're so happy to hear that the home is working well for your chickens. Providing a comfortable space for your pets is so important, and we’re glad our product fits the bill. If you ever need anything else, don’t hesitate to reach out!
My girls are so happy and settled in…
My girls are so happy and settled in their new home thanks to coop and hutches. Laying plenty of fresh eggs for me! Everyone is happy all round. Thank you very much! We will be back for the next purchases.
24 de enero de 2024
Opinión espontánea
Respuesta de Coopsandhutches
We’re absolutely delighted to hear that your girls are happy and settled in their new home! There’s nothing better than fresh eggs, and it’s wonderful to know that everyone is enjoying their new space. Thank you so much for your kind words! We’re excited to welcome you back for your future purchases — we’re here whenever you need us!
Great little coop
Great little coop. Easy to follow instructions and all sizes shown there on the site (don’t understand people complaining about sizes when they are listed against the products)
Highly recommend
10 de abril de 2024
Opinión espontánea
Respuesta de Coopsandhutches
Thank you for your fantastic review! We're so glad you found the instructions easy to follow and that the size information was clear on the site. We always aim to make the process as smooth as possible for our customers, and it's great to know that worked well for you. Your recommendation means a lot to us — thanks again!
Great product and fast delivery
Great product and fast delivery. Fits in my garden area perfect and at the moment just the right size for my rabbit.
26 de abril de 2024
Opinión espontánea
Respuesta de Coopsandhutches
Thank you for your kind feedback! We’re so happy to hear that the product fits perfectly in your garden and is just the right size for your rabbit. It’s great to know everything arrived quickly and met your expectations. If you ever need anything else, feel free to reach out!
Excellent
Excellent product and great customer service. I’ve been looking for a coop for a while now for my new chickens and they are so happy in it! Very sturdy and easy to put together.
1 de abril de 2024
Opinión espontánea
Respuesta de Coopsandhutches
Thank you so much for your wonderful review! We’re thrilled to hear that the coop is a hit with your new chickens and that you found it sturdy and easy to assemble. Providing great customer service and high-quality products is what we strive for, and your feedback truly means a lot. We wish you and your chickens all the best, and we’re here if you ever need anything else!
I got a coop for my hens and it feels…
I got a coop for my hens and it feels so safe and sturdy! I’ve had others before but they were quite flimsy but this one, it’s the one! My hens seem to be very happy in it too so it’s perfect
23 de abril de 2024
Opinión espontánea
Respuesta de Coopsandhutches
Thank you for your fantastic feedback! We're so happy to hear that the coop feels safe and sturdy for your hens, and that they’re happy in it. We know how important durability is, and it’s great to know our product is providing the secure home your hens deserve. Thanks again for choosing us — we’re thrilled to be a part of your chickens' new home!
Coops
Amazing product - easy to put together and instructions were easy to follow too. Would definitely recommend!
26 de abril de 2024
Opinión espontánea
Respuesta de Coopsandhutches
Thank you so much for your great review! We’re thrilled to hear that the product was easy to assemble and that the instructions were clear. Your recommendation means a lot to us, and we’re so happy everything met your expectations. If you need anything in the future, don’t hesitate to reach out!
A trouble free buying experience
A trouble free buying experience! Quick delivery and just what I wanted and more brilliant quality for the money thank you
11 de abril de 2024
Opinión espontánea
Respuesta de Coopsandhutches
Thank you for your wonderful feedback! We’re so glad to hear that your buying experience was trouble-free and that you’re happy with the delivery and quality of the product. It’s always our goal to provide great value for our customers. We truly appreciate your kind words and are here whenever you need us!
Customer service
We purchase a coop 6 months ago and unfortunately a fox managed to break the wire and get into the cage, however I contact coops and hutches by email on Thursday and had a response with in 24 hours apologising and they explained they hadn’t seen this before and agreed to send out a new coop and it arrived on the Monday. I could not fault the customer service and speed of their response and delivery!
25 de abril de 2024
Opinión espontánea
Respuesta de Coopsandhutches
Thank you for sharing your experience. We’re truly sorry to hear about the fox incident, but we’re pleased to know that our customer service was able to assist and resolve the issue swiftly. Your feedback is important, and we’re grateful for your understanding. We always strive to provide the best support possible, and it’s wonderful to hear that you were satisfied with our quick response and delivery. If you need any further assistance, we’re here to help!
DO NOT BUY
They advertise rabbit hutches that are too small for rabbits and don’t meet the minimum requirements for a rabbit.
They refuse to listen to people about this and delete any comments made that make this point.
State they are animal lovers but that’s clearly bs!
Even pet shops have signs up on hutches to say that rabbits can’t just live in a hutch and that they require runs to be added and the rabbits to have access 24 hours a day!
Do not buy these prisons for your poor rabbit!
13 de abril de 2024
Opinión espontánea
Respuesta de Coopsandhutches
Thank you for sharing your concerns. We take the well-being of animals seriously, and we're sorry to hear that you feel this way. We continuously strive to provide products that meet the needs of both pets and their owners, and we appreciate feedback like yours to help us improve. While we understand that different people have varying opinions on pet care, we encourage all our customers to carefully consider their pets' specific needs. If you'd like to discuss this further or have any questions, please don’t hesitate to reach out. We’re committed to offering quality products and supporting the care of all pets.
Avoid this company at all costs
Avoid this company at all costs! Our order arrived four days late, a flimsy, weak product (even when we upgraded to weather treated for £30 more!), and the screw holes are too large for the screws provided. The company is now only willing to send me replacement parts— who would want to keep a product of this quality? — or I pay the cost to ship a large run back, and still deducting £50 (for what??) as well as a 25% restocking fee. Hideous customer service, hideous policies, hideous products.
8 de abril de 2024
Opinión espontánea
Respuesta de Coopsandhutches
We’re truly sorry to hear about your experience and regret that your product didn’t meet your expectations. We take all feedback seriously and would like to resolve this matter for you. We aim to provide high-quality products and customer service, and it’s disappointing to hear we missed the mark. We’d be happy to discuss your concerns further and look for a solution that works for you. Please reach out to our customer service team via email, and we’ll do our best to address the situation.
Poor - Much like the other reviews
Much like the other reviews. Hutch much too small and flimsy.
25 de marzo de 2024
Opinión espontánea
Respuesta de Coopsandhutches
Thank you for your feedback. We’re sorry to hear that the hutch didn’t meet your expectations. We always aim to provide quality products that suit our customers’ needs, and we take your comments seriously. If you'd like to discuss the issue further or need assistance, please reach out to us directly via email. We’re here to help and want to ensure you’re satisfied with your purchase.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.