Cornerstone Opiniones 

691
TrustScore: 1.5 sobre 5

1,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I've been ordering from Cornerstone for quite a few years and on the whole have been happy with the products I have bought - mainly razor blades and face balm, and occasionally other products. I don't... Ver más

Valorada con 1 estrellas sobre 5

In have been a customer for over 10 years, and whilst the products are good, the customer service has seriously gone downhill. I have been taking the "Daily" vitamins for many years, but in Ju... Ver más

Valorada con 1 estrellas sobre 5

Handle is unusable in anything approaching soapy or soft water. Only handle i've ever seen that doesn't have a grip. Style over substance. Blades are good, other products average and expensive. Sha... Ver más

Valorada con 1 estrellas sobre 5

AVOID - they take your money and keep sending you junk AFTER you have unsubscribed - and AFTER they acknowledge you have unsubscribed. “Miriam” in what is laughingly called Customer Service categori... Ver más

Información sobre la empresa

  1. Vehículos y transporte

Información proporcionada por diversas fuentes externas

The Cornerstone of a great day.


Información de contacto

1,3

Muy malo

TrustScore: 1.5 sobre 5

691 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,3

Todas las opiniones

(691)

14 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Delivery and contact

Product still not arrived even though Cornerstone sent email saying handed over to Royal mail 6 days ago and should be sent by 48 hr delivery. Tried contacting Cornerstone regarding this but contact us tab just does not work. Shame, the razor and blades are the best ever but trying to contact them is a nightmare.

29 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have been a subscriber since the…

I have been a subscriber since the beginning of cornerstone when they bought out another company and the blades were excellent. They have recently changed their blades and they are rubbish.

I complained and they sent me another handle but it’s the blades.

I have just cut my head open with my morning shave which has delayed my morning by 1 hour.

16 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product and great customer service

I am not one to leave reviews generally but the customer service has been phenomenal with CornerStone.

I always liked their products and dropped an email regarding a small issue. I was really impressed with the speed of resolution as well as with the delivery of the replacement product.

The replacement was customised (as my original request from 3 years back) and I did not even remind them of it.

Super impressed!

20 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Took my money and still not received my razors

Razors are amazing. Unfortunately they took money for more razors on their subscription, should take a max of 7 working days but they've not shown up after 3 weeks. I've had to buy razors now as I have none relying on this company. There is no way to contact them, I did find something on their website saying I could get a free razor shipment sent out which I did and it said I'd receive a confirmation email, none has been received and yes I've checked the junk folder. As far as I'm concerned taking money and not delivering is theft. There is zero way of tracking their packages either.

29 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order has not arrived

Order has not arrived, been 3 weeks. Although their emails to me have been very polite they have still failed to resolve the issue.
Meanwhile I have had to buy alternative products. So they have lost business and a customer.

28 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Moving to Storage

Adrian and Diana packed up various items for storage very efficiently and were clear and helpful. Thank you for making it easy.

19 de enero de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

I'm writing this in hope of a reply

I'm writing this in hope of a reply. I've had a order now for nearly 3 weeks, all I've had is automated email replys. Still no parcel. The second part to this I will hopefully not have to write as I will be asking for a refund if not received by the weekend. Bit of a shame :/

27 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Adrian

Adrian, Diana sorin are very quick and very helpful, they took all furniture apart and rebuilt it again, made the move very easy thanks for all your help

26 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought a gift card through prezzee got…

Bought a gift card through prezzee got Father’s Day have been unable to redeem neither cornerstone or prezzee will help me neither will they refund me in this time of living they think it’s ok to tell me they can’t help or refund me for a gift that was meant for Father’s Day instead they want me to accept a credit to the account of the person whom I gifted it to … 3 months later then when it was meant for! Don’t waste your time on this useless company

21 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top quality blades

I order blades for my husband, I have been purchasing from this company for a few years now.

Originally we had tried a few other companies with the same service but nothing has come close to the quality of these blades... very happy to gave stumbled across this company.

The blades have lasted a more than sufficient amount of time and I no longer see my husband walking around with tissue on his face.

11 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products and customer service

Cornerstone Customer service is excellent. My delivery did not arrive, so they immediately dispatched a replacement. No hassle and no fuss.
Their shaving products are also great - the handle is made of quality materials and stands up nicely in my bathroom. The blades are brilliant - I've tried many brands and suffered from cuts and rashes - no issues with Cornerstone blades.
Highly recommended.

22 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. My husband had a slight problem with razor after about 2 years of use. The company responded very promptly with new razor in the post next day. These razors are brilliant and the blades last for ages. Highly recommended.

31 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, replied to my email within an hour, all sorted. A pleasure to deal with.
Thanks for your help Wayne.

28 de enero de 2022
Opinión espontánea
Logotipo de Cornerstone

Respuesta de Cornerstone

Thanks so much for the review Simon! I'm glad to hear that Wayne was able to help you out :-)

Valorada con 5 estrellas sobre 5

Nice razors

Nice razors, fair price. excellent.

7 de enero de 2022
Opinión espontánea
Logotipo de Cornerstone

Respuesta de Cornerstone

Thanks so much! Glad to hear that you are pleased :-)

Valorada con 5 estrellas sobre 5

December delivery

Hi.
I've had a subscription, for your razors , for a few years now.
But I have not had December's delivery yet .??‽

1 de enero de 2022
Opinión espontánea
Logotipo de Cornerstone

Respuesta de Cornerstone

Thanks for taking the time to leave us a review and sorry to hear that your order hasn't arrived yet David - if you haven't already, please get in touch with our care team at help@cornerstone.co.uk and they'll be able to sort things out for you :-)

Valorada con 1 estrellas sobre 5

Bodywash con

I have had a subscription with Cornerstone for a number of years. Earlier this year they reduced the size of their body wash bottle from 400ml to 300ml without any communication and.... you guessed it, the price stayed the same. Not really tenable to think that this is acceptable.

15 de noviembre de 2021
Opinión espontánea
Logotipo de Cornerstone

Respuesta de Cornerstone

Thanks for taking the time to leave us a review, John, and apologies for the disappointment caused by our body wash changing size.

While we would have liked to keep things as they were, I’m afraid our supplier could no longer provide us with the same body wash container and we had to choose a new one at the end of 2019.

For any members who had the body wash in their subscription, we included a message about it in their upcoming order notification email the first time this new bottle was due to be sent - I’m so sorry if that was missed at the time and for the inconvenience it has caused.

Though the size of the bottle was reduced, the manufacturing costs for us remained the same, which is why the price has also stayed the same, much as we wanted to reduce it as well.

Apologies again for the disappointment caused here, and please feel free to get in touch if there’s anything that we can do to help.

Valorada con 5 estrellas sobre 5

High quality blades that last longer…

High quality blades that last longer than the big brands I’ve used.

27 de octubre de 2021
Opinión espontánea
Logotipo de Cornerstone

Respuesta de Cornerstone

Thanks so much for the review Derek! We're glad you find our blades much better than the alternatives you tried :-)

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