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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had a wonderful stay at Polsue gardens over New Year with our small dog who equally enjoyed himself. We received a very warm welcome with fresh bread and milk on arrival and even a new year box of... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Property has a damp issue and smells of damp. Flooring very dodgy uneven and creaky. Something obviously wrong since underfloor heating put in. Doors into bedrooms don't shut easily unless banged. Dou... Ver más

Valorada con 4 estrellas sobre 5

Property white wings based in fowey, is located up 6 small flights of stairs with no access to balcony or terraced area despite having table and chairs. Short 15 minute walk, slope acceptable for m... Ver más

Valorada con 1 estrellas sobre 5

Very disappointing and underwhelming visit to Chandlers apartment FOWEY Awful smell throughout, dirty and uncared for, and the double bed is actually 2 singles fastened together with nylon tie... Ver más

Información sobre la empresa

  1. Agencia de alquiler de casas para vacaciones

Información proporcionada por diversas fuentes externas

Choose from over 800 self-catering holiday cottages from a family run company based in Padstow, Cornwall.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

543 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(543)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Perfect holiday

Description of the cottage was spot on. Booking procedure was really easy.
Confirmation, travel and cottage access information was very clear. Had a super time. Will certainly use again.

3 de junio de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Lovely cottage but,

lovely cottage in a beautiful village but a few niggles, website said 'seaviews' but it was just a glimpse, allocated parking was far more than the stated 5 minutes walk away, a walk that was hilly in places and at a derelict, spooky unkept hotel under a tree that leaked sap all over the car. Garden was up a few steep steps not shown on the website and photos on website must have been taken a while ago.Cornish Horizons had said we needed to vacate the cottage by 10am but the owner wanted us out by 9am!

3 de junio de 2023
Opinión espontánea
Logotipo de Cornish Horizons

Respuesta de Cornish Horizons

Hello Chrissie

Thank you for your feedback, it is greatly appreciated .

We do hope that you enjoyed your stay.

Kind regards

Valorada con 1 estrellas sobre 5

Low cleaning standards and a complete lack of consideration of customer needs

We were left in a desperate situation over the easter bank holiday, when the cottage we booked was completely unacceptable. It was unclean and smoke damaged, and after numerous calls to cornish horizons, were told that the cottage was fit for purpose (after less than half an hours cleaning time) and that if we were not happy to stay, we could only try and claim our money back through filing a formal complaint. Which left my family completed stranded on easter saturday, with no where safe to stay, and no money to rebook elsewhere. I have had to fight hard for the last 2 months to get a refund, after being told no twice, and only offered a late check in fee. It has been a horrible experience and i would never use cornish horizons again

8 de abril de 2023
Opinión espontánea
Logotipo de Cornish Horizons

Respuesta de Cornish Horizons

Hello Alex

Thank you for leaving this feedback , it is really appreciated.

I am sorry to hear of your experience and would very much like to look into this further for you so I have requested further information from you in order to identify your booking.

Once we have this additional information your review will be escalated to our complaints department and one of our complaint managers will be in touch with you to discuss further.

Kind regards

Valorada con 5 estrellas sobre 5

The house was spectacular and more

The house was spectacular and more. With livestock on your doorstep and the beautiful birds tweeting you drift off to tranquility. Country roads are nerve wracking but when you get back to the house you forget about the roads. Tthe house had everything you need. Also Asda will deliver to the lodge. Back garden is a sun trap....ive got a beautiful tan.

19 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Properties

Good, accurate, informative website. Easy booking process. Helpful staff. A great range of holiday properties & excellent service.

14 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely 4 storey house in Fowey

Lovely 4 storey house in Fowey. Views across harbour from upstairs lounge . Parking space was a bonus as unusual in Fowey .Well located at bottom of steep hill near to pubs, harbour and shops .

6 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Website easy to use

Website easy to use. Information on property was accurate. Email and text message a couple of days prior to arrival with information on accessing property. Property clean on arrival.

29 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cornish Horizons does what it says on the tin!

Cornish Horizons have a good clear website and efficient booking and reminder system. When I needed to telephone them for further information my enquiry was handled efficiently. The property was accurately described and well presented. I originally saw the property on Airbnb but there was a problem with their site payment mechanism so I searched for it elsewhere and was pleased to find it on Cornish Horizons site at a lower cost

28 de abril de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Cottage by the Camel trail

Cottage was mostly good but after a couple of problems we contacted Cornish Horizons who told us it wasn't their problem as the property was managed by the owner - didn't go down well!
Owner did try to sort problems and in the end offered a partial refund, which we accepted. Still able to have a good holiday.

20 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I enjoyed this property very much

I enjoyed this property very much. The views were stunning, and this apartment provided me with a much needed peaceful place, far away from my stressful full time job. I would say that the steps are challenging for some, but for me in my 40's, and physically fit, I felt it was good for me. It was a perfect apartment for me on my own for a week to de-stress. It had all the facilities I needed. It was also very clean. The bed was lovely. The shower great. The sofa comfy. However, I hardly watched TV and read a book I have been meaning to read for a while. I loved the views and even felt inspired to paint it. The slipper bath with views of the sea was great after my long walks along the south west coast path which is right outside. I didn't want to leave and the company arranged an extra night so I didn't have to leave on the Sunday morning. I hope to return.

26 de marzo de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Stayed in North West cottage looe Cornwall

Stayed in North West cottage in Cornwall looe last week ,On the last night we had a rat and leak in our cottage kitchen no one around to contact despite number left In book .
I did speak to someone in the office in person in the morning and explained but she wasn't interested basically suggested I was lying as she said that the property was deep cleaned .Her attitude was very unprofessional I sent a email over a week ago but iv not had any reply .The cottage next door was having building work so awake very early . I am still waiting for a reply not happy with the staffs member unprofessional behaviour of I don't care !.? Will not be using them again .

17 de marzo de 2023
Opinión espontánea
Logotipo de Cornish Horizons

Respuesta de Cornish Horizons

We are sorry to read this review. we can see from the booking details that upon inspection no rodents were found. We have also looked for the email that you have sent in, which does not appear to have arrived. Please email us at complaints@originalcottages.co.uk and we will be happy to discuss this with you further.

Valorada con 1 estrellas sobre 5

Cliff Top Cottage in Porthleven

We booked Cliff Top Cottage in Porthleven for a 7 day stay in February 2023. We have stayed at the property before. On our arrival we were completely astounded that major building work (demolition) was taking place 3 metres from the property. Astonishingly Cornish Horizon and the owners were unaware that the work was taking place……really!! What was meant to be a relaxing enjoyable break turned out to be a complete disaster.
Trying to get any sense from the company is a complete waste of time, needless to say we will never book via this company ever again.
If you have booked this cottage please contact the agents before you start your holiday and ensure the building work has been complete. Cornish Horizon will happily take your money, but will not tell you the truth.
AVOID AT ALL COSTS, there are far better companies available. The owners of the property must also be held to account….an absolute disgrace.

17 de febrero de 2023
Opinión espontánea
Logotipo de Cornish Horizons

Respuesta de Cornish Horizons

We are very sorry to hear you was not satisfied with the customer service you received from Cornish Horizons. We can see from the complaint details on your booking that your complaint was thoroughly investigated, and you was compensated accordingly. After our last contact and compensation was given to you, you did not respond further and therefore, your complaint was closed. If you would like to discuss this further then please do contact us again at complaints@originalcottages.co.uk

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