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Información sobre la empresa


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

15 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Bad customer service with refunds

I returned a jacket and was told they wouldn't refund because I hadn't met their return policy
I tried it on repacked it same day and returned it in same condition as I received it
Very poor customer service
Definitely wont buy from them again

13 de octubre de 2025
Opinión espontánea
Logotipo de countryandstable.co.uk

Respuesta de countryandstable.co.uk

We’re sorry to hear you were disappointed with your experience. We always aim to handle returns fairly and in line with our returns policy, which requires items to be returned clean, unused, and with all original labels and packaging.

When your jacket was received, it arrived without tags or packaging and showed signs of wear and dirt, so unfortunately we weren’t able to accept it for a refund. We explained this in our email and promptly arranged to return the jacket to you.

For clarity, all items that leave our warehouse are bagged and labelled, as each product must be scanned and verified when we produce the delivery label. This ensures accuracy and traceability for every order.

We appreciate all feedback and are sorry this has left you unhappy, but we do have to apply the same standards to all returns to ensure fairness for every customer.

Valorada con 5 estrellas sobre 5

Found Country and Stable online

Found Country and Stable online looking for a good deal on some yard equipment.
The website had a glitch on it so I had trouble ordering.I telephoned next day and ordered. Great experience talking to someone who offered advice and help, knew what they were talking about. Will definitely use C&S again. Everything arrived in good time and well packaged.

1 de octubre de 2025
Opinión espontánea
Logotipo de countryandstable.co.uk

Respuesta de countryandstable.co.uk

Thank you ever so much for taking the time to review us - Glad to hear you were happy with your purchase.

Valorada con 1 estrellas sobre 5

Purchased a specialised seat saver

Purchased a specialised saddle seat saver due to a health condition. Rode in it once and returned as too large and the material in the pubic area had rucked up. Was refused a refund on the grounds of it had been returned not as new and the packaging had a postal sticker on it. Refused refund despite within 30 day statutory rights, and not even offered a partial refund just told the unfit product would be returned to me.
I did question how you could try such a specialised product without it touching the horse and was referred to the same terms and conditions for if you bought a horse rug. To me, the difference being that you can try a horse rug on over another rug and not touch the horse.
Further disappointing that when I gave a I star review it was held by the company and to date has not been published.
Please avoid dealing with this company

20 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect

Ordered dog shampoos at great prices. The team kept me updated on my order and it arrived well packaged. Perfect, thank you

4 de junio de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Never had a problem like with a lot of…

Never had a problem like with a lot of the equestrian online shops. Always fast delivery. Could be improved if they sent out part orders immediately when they have items out of stock. Good value for money.

14 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unwilling to work with customer on exchange

I needed to make an exchange, packaging was ruined. The company would not honor the exchange after I was told "should not be a problem" on phone. Offered to send packaging from exchanged item with return- was told no because barcode sticker would not match- guess they can't print correct stickers! Too many companies sell these equestrian products. Please choose to patronize other companies.

25 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Unfortunately there was a slight mix up with my order that delayed delivery, however had great communication so I was aware of the issue and even received a complimentary pair of socks. Would definitely use again

1 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

LD a credit to Country and Stable - helpful and professional

Initially had a few issues with my order but one of the Managers took it upon herself to bring it to a satisfactory conclusion and very quickly to be fair . I’ve since placed a further order and received the following day. A real quality product at an absolute bargain sale price so yes I would highly recommend this company because they do the best they can to ensure satisfactory conclusion in the event of any problems and put them right . Thank you LD you were very professional in your approach and that means a lot

30 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant company

Very reliable company with a good range and great prices.

Ordered on Monday night and received the order at midday on Wednesday.

Used DPD for delivery which was excellent as well.

11 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a great experience with Country…

I had a great experience with Country and Stable. I ordered a coat online for a birthday present and got a message that deliveries were delayed which worried me. I need not have worried because I have them a call to check, got through straight away, they were very friendly and helpful. Coat arrived very quickly, within a day or two. I would use again for sure.

2 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had the best experience with country…

Had the best experience with country and stable!! I had never heard of them before so was a bit hesitant to order but it was the only website that had the show jacket I was looking for. On website said dispatch time was 7-10 days for this particular jacket but was shipped the next day!! And arrived in 2 days after I placed the order was so happy and the jacket is beautiful I’m so excited to wear it at my next show! Couldn’t recommend the company any more, perfect experience and uses dpd who are always amazing!!

5 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredibly fast shipping, 10/10

I was really nervous to order from here for the first time, I was scared that it was a scam but it isn't! I've been searching places to find the cheapest price to buy flex-on green stirrups. Countryandstable.co.uk seemed to have the cheapest price with free shipping! I ordered my stirrups on a Thursday night around 6 pm and the stirrups were delivered to my house in PA before Sunday afternoon! I was amazed to say the least. I am definetly ordering from here again!!

29 de septiembre de 2021
Opinión espontánea

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