Below one star standard absolute waste of time and no staff to communicate with in addition to refusal to respond to any email. a simple DBS check which should have been completed within 48 hours... Ver más
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Consulta las opiniones de los clientes
This is our first time using CRB Direct. Our experience has been seemless. Any queries were answered quickly and accurately. We have now set an account up and will be applying for more checks. Kathryn... Ver más
La empresa ha respondido
Once again, Kathryn’s service was second to none. Always a very smooth process when applying for our coach’s Enhanced DBS and would highly recommend.
La empresa ha respondido
Kathryn was extremely helpful and answered all the questions and queries. Was also very informative with bits that needed amending. Made life so much easier. Great service
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Información de contacto
27 Old Gloucester Street, WC1N 3AX, London, Reino Unido
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excelente
2 mil opiniones
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excellent service by the advisor
24 de marzo de 2026
Respuesta de CRB Direct
Hi Sikandar, thank you for the great feedback. We’re really glad to hear you received excellent service from our advisor. Your support means a lot to the team.
Respuesta de CRB Direct
Hi Felicity, thank you for your review. I’m sorry to hear you’ve had trouble getting an update. We’ve tried to find your application using the details provided, but nothing is appearing on our system.
If you could respond to the Trustpilot information request we’ve sent, we’ll be able to locate your application and contact you directly to help.
Once we have the correct details, we’ll make sure you get the update you need as quickly as possible.
Respuesta de CRB Direct
Hi Simon, thank you for the feedback. We’re really glad to hear you found the service extremely efficient.
Kathryn was a great person to deal…
Kathryn was a great person to deal with. Got back to us straight away
23 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Mark, thank you for the lovely feedback. It’s great to hear that Kathryn was so helpful and got back to you straight away. We’ll be sure to pass your comments on to her.
Great company to deal with
Great company to deal with. Lots of communication and very responsive. Highly recommend
23 de marzo de 2026
Respuesta de CRB Direct
Hi Allison, thank you for the fantastic review. It’s great to hear you found our team communicative and responsive. We really appreciate the recommendation and look forward to helping again whenever you need us.
kathryn was was extremely helpful with…
kathryn was was extremely helpful with the process
20 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Sally, thanks so much for sharing this. We’re really glad to hear Kathryn was so helpful throughout the process. She’ll be delighted to know her support made a difference.
Helpful and quick
20 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Lucy, thanks for taking a moment to leave this. We’re glad to hear you found the support helpful and quick. If you need anything else along the way, we’re always here to assist.
Stephen was super helpful!!!
I had some queries with my applications and Stephen was extremely helpful and resolved my issues efficiently and quickly. He explained anything I needed to know in simple terms and left me happy with his responses.
20 de marzo de 2026
Respuesta de CRB Direct
Hi Nichola, thank you for sharing this. It’s great to hear that Stephen was able to guide you through your applications so clearly and get everything sorted quickly. He’ll be really pleased to know his support made the process easier for you. If there’s anything else you need along the way, we’re always here to help.
Respuesta de CRB Direct
Hi Rob, thank you for the feedback. We’re glad to hear you found the service easy to use.
Kathryn was extremely helpful and…
Kathryn was extremely helpful and efficent throughout the process.
20 de marzo de 2026
Respuesta de CRB Direct
Hi Lee, thank you for sharing your experience. We’re delighted to hear that Kathryn was so helpful and efficient throughout the process. She’ll be thrilled to know her support made a difference.
Alisa was fantastic.
Alisa was fantastic.
The process is silly. Why should I need to make the organisation do one if I can do one myself. Needs a rethink.
I received poor advice from my contracting organisation. And I realise this is a recent legal rule change from self employed / enhanced DBS, so there maybe lag time before companies have agreed upon pathways. But if I work in an area that requires an enhanced DBS, I should just be able to get one without question. The current policy is bureaucratic.
20 de marzo de 2026
Respuesta de CRB Direct
Hi James, thanks for sharing your feedback, and we’re glad to hear Alisa was able to help. We understand your frustration with the process, and we’d like to take a closer look at your experience. Our support team will contact you to see what we can do to help and hopefully improve things for you.
I spoke with Kathryn and she was very…
I spoke with Kathryn and she was very polite and helpful with the information she provided. Kathryn was able to ensure i applied for the correct cover for the applicant.
20 de marzo de 2026
Respuesta de CRB Direct
Thanks for sharing your feedback. It’s great to hear that Kathryn was able to help and guide you through applying for the correct cover. We’re really pleased she made the process clear and straightforward for you.
Be aware of these scams
Be aware of these scams, so many hidden charges, no customer service human to speak to, no full refund available, but it makes it impossible to get to the end of the application without paying triple the price. They also show you 3 steps on how to get your DBS check. You follow it, you pay, then it's actually an annual fee for their services, and I left without paying the £45 and did not get any DBS check. THEY LISTED THEY ANNUAL FEES IN THE SAME AMOUNT OF THE DBS cost. Then you realise you pay only for an account on their website, and you need to pay again for the DBS check. I hope I will get my money back. I have emailed them, will update here what they say and if they refund me. So bad to experience this when you have an exact budget to do your DBS. BE AWARE, DO NOT DO ANYTHING WITH THIS COMPANY. IT IS COMPLETELY SCAMMED
19 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Thanks for responding to the Trustpilot information request. We’ve now been able to locate your application, and our support team will be in touch to go through everything with you and help resolve this.
I’ve recently got a new job and for the…
I’ve recently got a new job and for the first time am self employed. I was told I needed an enhanced check. I mistakenly thought I needed to apply for myself and initiated the process. Before I got to the end of the process I messaged the help desk to ask if I was correct In creating a corporate account. Michael replied promptly explaining the correct proceedure clearly. I was really appreciative of Michael’s help especially as I wasn’t expecting to receive much help at all , given previous experiences with 3rd party agencies. If I had my own company with employees I would use CRB direct.
13 de marzo de 2026
Respuesta de CRB Direct
Hi Carine, thanks so much for sharing your experience. It’s great to hear that Michael was able to give you clear guidance and help you navigate the process, especially when you were unsure about the type of check you needed. We’re really pleased his support made things easier for you.
Quick and helpful responses
Great service
Olivia has been brilliant in helping me deal with this service for my business!
19 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Thanks for sharing your feedback. It’s great to hear that Olivia has been such a help while setting things up for your business. We’re really pleased she made the process straightforward for you.
Ross is extremely knowledgeable and a super support professional.
Ross is extremely knowledgeable and was very helpful in guiding through the application process whenever we had any queries. This is absolutely the kind of advice and support one needs especially with online applications. Many thanks!
18 de marzo de 2026
Respuesta de CRB Direct
Thank you for sharing this. We’re delighted to hear how helpful Ross was throughout your application process. We appreciate you taking the time to leave such thoughtful feedback.
Respuesta de CRB Direct
Hi Honor, thank you for sharing this. We’re really glad to hear that our diligence, clarity, and patience came through during your experience. We appreciate you taking the time to leave this feedback.
Helpful
Helpful, direct approach with easy and effective communication throughout.
18 de marzo de 2026
Respuesta de CRB Direct
Hi Alison, thank you for your feedback. We’re really glad to hear you found our communication clear, helpful, and straightforward throughout your experience. We appreciate you taking the time to share this.
Respuesta de CRB Direct
Hi Farouk, thank you for sharing this. We’re really glad to hear Stephen was so helpful. He’ll be pleased to know he made a positive difference.
Kathryn was very helpful and patient
Kathryn was very helpful and patient
16 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Nermine, thank you for your kind words. Kathryn will be delighted to hear this. We’re glad she could make everything feel clear and stress‑free for you.
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