Below one star standard absolute waste of time and no staff to communicate with in addition to refusal to respond to any email. a simple DBS check which should have been completed within 48 hours... Ver más
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Consulta las opiniones de los clientes
This is our first time using CRB Direct. Our experience has been seemless. Any queries were answered quickly and accurately. We have now set an account up and will be applying for more checks. Kathryn... Ver más
La empresa ha respondido
Once again, Kathryn’s service was second to none. Always a very smooth process when applying for our coach’s Enhanced DBS and would highly recommend.
La empresa ha respondido
Kathryn was extremely helpful and answered all the questions and queries. Was also very informative with bits that needed amending. Made life so much easier. Great service
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Información de contacto
27 Old Gloucester Street, WC1N 3AX, London, Reino Unido
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excelente
2 mil opiniones
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Great experience with this company so…
Great experience with this company so far. Kathryn is extremely helpful and answered any questions I had quickly. Thank you for the great service!
17 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Colin, thank you for your review. We’re really pleased to hear you’ve had a great experience so far and that Kathryn was able to answer your questions quickly. We appreciate your feedback and are glad the service has been helpful.
Thank you Vicky !
Thank you Vicky for your help, answering our questions quickly and pointing us in the right direction to stay informed taking the stress out of the process.
17 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Thank you for your review. We’re really pleased to hear Vicky was able to answer your questions quickly and guide you through everything. It’s great to know her support helped take the stress out of the process.
Kathryn wa very efficient in helping…
Kathryn wa very efficient in helping deal with my queries.
There was a lot of back and forth but we got there in the end. Help was always on hand so thank you Kathryn.
12 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Fasil, thank you for your kind words, Kathryn will be delighted to hear this. It’s great to know her persistence and support made the process easier for you. We appreciate your patience, and we’re glad everything was resolved in the end.
Vicky was great and was a massive help
Vicky was great and was a massive help. She helped gather or the required documents from my employees and submitted them for us. Her help was greatly appreciated!
9 de marzo de 2026
Respuesta de CRB Direct
Hi Pete, thank you for your feedback. It’s great to hear how much Vicky was able to help. We’re glad her support made the process easier for you. Your appreciation means a lot to the team.
CRB was very helpful on our…
CRB was very helpful on our applications, nothing was too much trouble
12 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Lorraine, thank you for the lovely feedback. We’re really glad to hear our team could make the process straightforward for you. If you ever need support again, we’re always here to help.
Stephen was very knowledgeable and…
Stephen was very knowledgeable and prompt in answering my questions. He was very polite and helpful!
Kate
10 de marzo de 2026
Respuesta de CRB Direct
Hi Kate, thank you for your feedback. It’s great to hear that Stephen was able to help so promptly and provide the clarity you needed. We’re glad you found him polite, knowledgeable, and supportive throughout your query. We appreciate you taking the time to share your experience.
CRB Direct company is dishonest
CRB Direct company is a totally dishonest, be careful they take money from you for everything but they don’t actually provide the service they charged you for. They charge step by step for uploading documents to creating an account with them which you need otherwise they don’t process your documents. I didn’t get the basic DBS check service which they charged me £124 for, yet they want more money. Please don’t waste time and money with them.
13 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Khuko, thank you for sharing your concerns. I’m sorry to hear about your experience, and I understand how frustrating this must feel. This isn’t the level of service we aim to provide.
A member of our team will contact you directly to review what happened and make sure your case is resolved properly. We appreciate you bringing this to our attention, and we’ll do our best to put things right.
Great informed interaction with Ross.
Great informed interaction with Ross.
I contacted CRB Direct to ask specific questions about DBS check ID. I was surprised when I was informed that I was not eligible for the check I wanted due to my employment status, as another company seemed happy to take my money. Ross provided extra context which made me re-read the information I had and realise this was in fact the case.
I'm glad Ross took the time to look into my query rather than simply answer the original question. Great service.
13 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Ian, thank you for sharing this, and I’m really glad Ross was able to give you the clarity you needed. We appreciate your feedback and are glad you had such a positive experience with our service.
Respuesta de CRB Direct
Hi Ryan, thank you for your review. We’re glad to hear you found the service professional and helpful. If you ever need anything in the future, we’re here to support you.
Great service
Great service. Kathryn handled our DBS checks thoroughly. Even though we communicated by message, she was responsive, professional, and very helpful throughout. Highly recommend!
12 de marzo de 2026
Respuesta de CRB Direct
Hi Caroline, thank you for your review. It’s wonderful to hear that Kathryn supported you so thoroughly throughout your DBS checks. Your feedback will mean a lot to her.
Good customer service
Ross was prompt in sorting out an issue due to an error I made when setting up. Thank you
11 de marzo de 2026
Respuesta de CRB Direct
Hi Cindy, thank you for sharing this. I’m glad to hear Ross was able to sort things out quickly for you. We’ll make sure he sees your feedback.
Double check it actually does what you want
The company says they can’t do the DBS check I asked for, took the money customer support is terrible you can’t actually speak to anyone and they won’t issue me a refund absolutely DO NOT use - I have since now spoken with a manger and have had my problem sorted hence changing my star review however the website should be clearer about the services they provide before you have to sign up for them
11 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Nicci, thank you for providing your details. A member of our team will contact you directly to review your case and help get this resolved as quickly as possible. We appreciate your patience while we look into this for you.
Ross was exceptional at ensuring my…
Ross was exceptional at ensuring my query was dealt with promptly and professionally. You have a golden member of staff there.
11 de marzo de 2026
Respuesta de CRB Direct
Hi Shelley, thank you for taking the time to share this. It’s great to hear that Ross was able to support you so promptly and professionally.
Once we got our heads around the…
Once we got our heads around the system, we found the process of requesting DBS check very easy.
The company and especially Stephen was very efficient and helpful
11 de marzo de 2026
Respuesta de CRB Direct
Hi Deborah, thank you for sharing your experience. We’re pleased that Stephen was able to support you so efficiently, your feedback will mean a lot to him.
I had a great experience with CRB…
I had a great experience with CRB Direct. I initially thought I needed to apply for my DBS certificate through them, but it turned out that wasn’t necessary. Despite that, Ross was extremely helpful and responsive throughout my enquiry.
He provided clear information quickly, and the team responded in a timely and professional manner. Even though I didn’t end up needing their service, the support and communication I received were excellent.
Overall, brilliant customer service from Ross and the team - I would definitely recommend CRB Direct based on the helpful and prompt response I received.
11 de marzo de 2026
Respuesta de CRB Direct
Thank you for taking the time to share such thoughtful feedback. I’m really glad to hear Ross was able to guide you clearly and promptly, even once it became clear you didn’t need to apply through us. I’ll make sure he and the team see your kind words.
Ross has gone above and beyond- first class service
Ross has gone above and beyond and offered us outstanding support throughout the whole process of submitting the appropriate DBS checks needed. He has been proactive in querying our application as our business didnt sit in recognised category but through working together ensured we got the submission right first time rather than just submitting and getting rejected. Would definitely recommend as a company to help people with DBS checks and Ross is a valued member of your company. Much appreciated
10 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Colin, thank you for taking the time to share such a thoughtful review. It’s great to hear that Ross was able to guide you through the DBS process so effectively, especially with the added complexity around your business category. We’re glad the submission was completed smoothly on the first attempt, and we truly appreciate your recommendation. I’ll make sure Ross sees your comments.
Respuesta de CRB Direct
Thank you for your feedback. We’re glad to hear you found our service responsive and prompt, and we appreciate you taking a moment to share your experience.
Ross was very good
Ross was very good, made things clear and my DBS check is now being processed!
6 de marzo de 2026
Respuesta de CRB Direct
Hi Matt, thanks for sharing this, and I’m glad to hear Ross made everything clear for you. If you need anything else as things progress, we’re here to help.
Kathryn was very helpful
6 de marzo de 2026
Respuesta de CRB Direct
Hi James, thanks for letting us know. I’m really glad Kathryn was able to help you. She’ll be pleased to hear your feedback. If you need anything else as you move forward, we’re here to support you.
Respuesta de CRB Direct
Hi Paul, thanks for taking the time to leave a review. It’s great to hear you found the team helpful. If there’s anything more you need or anything we can clarify for you, just let us know and we’ll be happy to assist.
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