Below one star standard absolute waste of time and no staff to communicate with in addition to refusal to respond to any email. a simple DBS check which should have been completed within 48 hours... Ver más
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Consulta las opiniones de los clientes
This is our first time using CRB Direct. Our experience has been seemless. Any queries were answered quickly and accurately. We have now set an account up and will be applying for more checks. Kathryn... Ver más
La empresa ha respondido
Once again, Kathryn’s service was second to none. Always a very smooth process when applying for our coach’s Enhanced DBS and would highly recommend.
La empresa ha respondido
Kathryn was extremely helpful and answered all the questions and queries. Was also very informative with bits that needed amending. Made life so much easier. Great service
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Información de contacto
27 Old Gloucester Street, WC1N 3AX, London, Reino Unido
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excelente
2 mil opiniones
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Making a tricky process fairly painless
Stephen made getting through the tricky process of applying for enhanced DBS's fairly painless. I appreciate that there is a lot of checking going on behind the scenes but Stephen was always quick to respond to any queries or updates.
5 de marzo de 2026
Respuesta de CRB Direct
Hi Edward, thank you for taking the time to share this, Stephen will be really pleased to hear it. Navigating enhanced DBS applications can feel like a lot, so it’s great to know his clear communication and quick responses helped make the process smoother for you. We appreciate your trust in us and are glad the experience felt straightforward from your side. If you need anything else in the future, we’re always here to help.
Vicky was amazing to work with
Vicky was amazing to work with. She responded very quickly and went above and beyond to help with everything I needed. She took the time to answer all of my questions clearly and thoroughly, making the whole process smooth and stress-free. Her professionalism and willingness to assist were truly appreciated. I wouldn’t hesitate to recommend her.
4 de marzo de 2026
Respuesta de CRB Direct
Hi Enida, thank you so much for sharing this. Vicky will be delighted to hear your kind words. We really appreciate your recommendation and are glad she was able to help with everything you needed.
The entire team are always so helpful…
The entire team are always so helpful with every enquiry - and I have a lot of them! Their patience is endless!
4 de marzo de 2026
Respuesta de CRB Direct
Hi Natalie, thank you for sharing this. It means a lot to hear that the whole team has been able to support you so consistently. They work hard to be patient and helpful with every enquiry, so your feedback will really make their day. We’re glad you feel well looked after.
Respuesta de CRB Direct
Hi Paul, thanks for your review. I’m really glad our team was able to help and get everything sorted for you. If you need anything else, we’re always here to support you.
Great customer care
Great customer care, support with application where queries arose
4 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Thomas, thank you for your review. It’s great to hear that you received great customer care and felt supported whenever questions came up during your application.
We’ll make sure your feedback is passed on to the team.
Hello,my name is David Chiles
Hello,my name is David Chiles.
My employer requested me to have a CRB assessment off yourselves .
The manager and myself answered the questions required online . And the payment was made .
As it was just over three weeks ago I decided to contact your team as I had not heard anything. Today I received a nice email off Paul on the application assistance team, asking me to inform my manager as they did contact them on the 9th February 2026 requesting more information. So my application could be completed.
I did contact the manager straight away obviously they may not of read it. And I apologise on their behalf. But I believe Paul contacted them by landline and sorted the problem out . Thank you.
Paul is an asset to your team and he has dealt with my request promptly and courteously . He deserves 10/10 rating well done Paul.
3 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Thank you, David. We really appreciate you taking the time to share such a detailed account of your experience. It’s great to hear that Paul was able to step in, clarify what was needed, and get things moving again so your application could be completed.
Your comments about Paul’s prompt, courteous support and the way he handled the issue will mean a lot to him. We’ll make sure your 10/10 feedback is passed on to him and the wider team.
If anything else comes up as your application progresses, just let us know.
I had a problem and Ross was amazing…
I had a problem and Ross was amazing with getting it sorted, very professional and kind.
2 de marzo de 2026
Respuesta de CRB Direct
Hi Orietta, thank you for sharing this. It’s great to hear that Ross was able to step in and get everything sorted for you. His professionalism and kindness make a real difference, and your feedback will mean a lot to him.
Respuesta de CRB Direct
Hi Kevin, thank you for sharing your feedback. We’re really glad to hear you found the service efficient. It’s always good to know when the process runs smoothly for someone.
Respuesta de CRB Direct
Hi Exaverio, thank you for the kind words! I’m glad everything was clear and your queries were handled quickly. If you ever need anything else, we’re always here to help.
Having my application reviewed and…
Having my application reviewed and processed could have been fraught with challenges and self-doubt as ot was my first application. At every point of contact, Kathryn who was looking after my case, gave clear instructions and information that really helped me with the application process. It was particularly helpful when we had a telephone conversation. Her professional approach and knowledge was very reassuring to me and a genuine benefit of this service.
27 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Stephen, thank you for sharing this. We’re so pleased to hear that Kathryn’s guidance made the process feel clear and manageable, especially with it being your first application. We appreciate you choosing our service and wish you all the best moving forward.
Experience
Kathryn was very helpful and thorough to make sure we had the right checks in place. I would recommend CRB Direct and will be using them to support our business.
27 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Aaron, thank you. Kathryn will be delighted to hear this. We’re really pleased she was able to guide you through everything and ensure the right checks were in place. We appreciate your recommendation and look forward to supporting your business again.
Kathryn was absolutely amazing and…
Kathryn was absolutely amazing and she’s so helpful and patient. She websites she clarifies everything needed to ensure a smooth and easy process , she’s amazing !
26 de febrero de 2026
Respuesta de CRB Direct
Hi Rukayat, thank you for sharing such kind feedback. We’re delighted to hear how helpful and patient Kathryn was throughout your application. We’ll be sure to pass your comments on to her.
Kathryn was really helpful quick and…
Kathryn was really helpful quick and efficient in dealing with our request.
26 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi John, thank you so much for the 5-star review! I’ll make sure to pass your kind words along to Kathryn, she’ll be thrilled to hear she made the process quick and easy for you.
Terrible customer service
Terrible customer service! Can't find a phone number to speak to a human..... taken months to sort a 'simple' application
26 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Pete, thank you for providing the additional information. We’ve now located your application, and our support team will be in touch to help get this resolved. We’re sorry for the delay and understand how frustrating this has been, and we appreciate your patience while we put this right.
It is very easy to follow and complete
It is very easy to follow and complete. The support is great
19 de febrero de 2026
Respuesta de CRB Direct
Hi Sandra, thank you for the kind words. I’m really glad you found everything easy to follow and that our support team was helpful. We appreciate you taking the time to share your experience.
Very costly!
Very costly!
As a business i paid £45 registration fee, then i need a DBS check quickly, this was £93.50, then i needed to verify the id on a 3rd party website which was £15. The process was done in 24 hours which i paid for but then to obtain the actual certificate i had to pay another £11!
EDIT: Olivia has processed a refund for the £11, sorted out quickly.
25 de febrero de 2026
Respuesta de CRB Direct
Hi Leon, thank you for taking the time to share your experience. I’m glad to hear the DBS itself was completed quickly, though I’m sorry the fees felt unclear along the way.
Just to clarify the part about the £11 charge. You don’t need to pay anything extra to receive your physical certificate. The official certificate is automatically posted to you once the check is completed. The optional £11 fee is only for viewing your result online before the paper copy arrives, in case you needed early access.
A member of our support team will be in contact with you shortly to help with this and answer any further questions you may have.
Kathryn was very attentive and helpful
Kathryn was very attentive and helpful. Fast replies and very polite, couldn’t ask for more.
25 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Reece, thank you for sharing this, Kathryn will be delighted to hear it. We appreciate you taking the time to leave such a kind review.
Very disappointed very difficult to…
Very disappointed very difficult to cancel and NO one to talk to about this
If I had been told about this issue I would never have got involved
24 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Roger, thanks for sharing your feedback. I’m sorry to hear you’ve had a difficult time with this. Someone from our team will be in contact to help and make sure this is sorted for you.
Respuesta de CRB Direct
Hi Natalie, thanks so much for the review. It’s great to hear you found the team helpful and quick to respond. We appreciate you taking the time to share your experience.
This service is expensive and slow
This service is expensive and slow. I paid for a fast track and they have been very slow in responding. I was unaware using the service that the Gov.Uk offer the service directly for a fraction of the cost, i paid £100 more than I needed.
21 de febrero de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Kiranasri, thanks for sharing your feedback. I’m sorry to hear you’ve had a slow experience, especially after paying for a fast‑track service. Someone from our team will contact you directly to review your case and make sure you get clear answers and support from here. We want to understand exactly what happened and put things right where we can. Thank you for bringing this to our attention.
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