Crocs Opiniones 702

I ordered a pair of Cinnamoroll crocs for my Grandaughter, order accepted and money taken from my bank. Just over 2 and half hours later I received an e-mail to say my order was cancelled. There was no explanation to say why. I contacted them and was told they were out of stock and my refund will take 7-14 business days. I said you should not take the payment before checking the stock levels and their returns policy is disgraceful. I also mentioned the items were still showing availability online. They have now escalated my refund and it will be with me within 2-4 days. Apparently the stock levels hadn't been updated on their website. This has still not been updated 2 days later as they are still available to order online.

Easy to order, got my animal crossing crocs 3 days after ordering, no problems here my 3rd order and perfect!

I placed my first order and they cancelled it without giving me a reason, the items are still showing as been in stock aswell, I tried there online chat to find out why, but there website signed me out as I was still talking to someone.

Send QR codes for a return.

Who owns a printer. Give me a text yea?

Totally bloody scam.. buy some crocs the wrong size and ya stuck with them.

Rude support, repeated and direct violations of consumer law. Missing delivery, false advertisements. Etc.

They have stolen my money. I returned my order and they received it in the warehouse on 29th July. I've not heard a thing since. Where is my refund? Disgraceful service.

I’ll start by saying I do love crocs and never had a problem with the footwear. My last pair sadly seemed too small, don’t know if the sizing has changed or what. That’s where my problem started. I do not have access to a printer and don’t drive so contacted crocs. Terrible, I don’t know any online shopping companies who either don’t send a return slip or provide a QR code to be able to return items. I’ve had terrible time trying to get help from the customer service and they were useless and provided incorrect information. Come on Crocs UK. Start sending QR CODES!
I won’t be shopping from crocs anymore

Ordered 2 pairs of Baya II Slides on 14/8/25 and 15/8/25.

Still not shipped as at 17/8/25 and no updates. Live Chat is a joke as they actually never resolve anything.

Would never have ordered if I had seen all these reviews on trustpilot.

Expect I will have to seek help from my Credit Card company to get my money back.

18/08/2025 update:

I have raised dispute through PayPal to claim back my 1st order payment as I have asked Crocs several times to ship or refund the order but no reply.

15/09/2025 update. Received both orders finally, both didn't fit properly and returned. Was finally refunded. Whole process is long winded, but as I got my money back, I have raised the rating from 1 to 3 stars

I ordered my Crocs on the 12th August and then read the reviews. I thought goodbye to £29.99 😱

I can happily report the Crocs were delivered this morning (16th August) by Royal Mail. They are the correct style, size and colour. The Company kept me informed by email at every stage of the delivery process.

Ordered online for my son for holidays. Two weeks and still not received! Tried to contact them but very unhelpful! Won't be ordering fron then again! Unless!

Contacted crocs directly with an issue I have never had before. No help, considering I purchase pairs and pairs of these yearly for me and my daughter. Couldn’t even offer to try and fix the shoe. Disgusting I won’t be using crocs anymore.

Wrong size sent, despite my ordering the correct size.
Told to return and also place another order (pay again!)
Then told my correct size not available.
Very difficult to return wrong items sent - Chat on website is awful, they kept disconnecting me rather than helping.
What a disappointing experience and I still haven't had my money back or the correct crocs :(

This company’s customer service team is misleading and incompetent.
I was initially offered a 15% discount that wasn’t applicable to the Beatles Love Classics Crocs. This led me to believe that the price £69.99, was fixed and so I went ahead and purchased them anyway. However, quite soon after, I discovered that Crocs had reduced the Beatles Crocs by 50% in their sale! Unfortunately, my size was not available and therefore couldn’t take advantage of the current sale price.I contacted customer service and asked if they could review my case and consider offering a one-time gesture of goodwill, given the circumstances. A customer service representative offered me a 35% discount to use on my next purchase as a gesture of goodwill and I could use this on any purchase including collaboration collections. Great!
However, when I came to use the code when ordering the Elvis Crocs it didn’t work!
I contacted customer service again to be told that the customer service representative should not have given me the 35% discount to use on collaboration collections and ‘ Rest assured that we're going to deal with the previous agent promptly and make sure that this scenario won't happen again’
I am not going to pursue this matter any further and will not have anything to do with Crocs again. Totally incompetent and not customer friendly at all. All this over a 15% offer. Staggering!

I ordered 3 pairs of Crocs. None were right: too big, too small, and all mismatched pairs, whereby one was clearly bigger than the other. But the bigger problem was the refund. Despite returning the goods, I was only refunded for two pairs after a significant delay and the third refund did not arrive, and despite repeated assurances from Crocs chat customer services that the refund had been processed, it was not, so I have had to file the chargeback claim with my credit card company to hopefully get my money back. I have proof on their own website that the goods have been returned and received by their warehouse. I would suggest you avoid this company at all costs and if you want Crocs, buy them from a different retailer, preferably one based in your own country. I’m in the UK, but I understand that Crocs are in the Netherlands. This is a dishonest and unethical company.

I have tried numerous times this week to try and purchase a pair of Crocs, using a Discount Code. On each occasion, the page accepts the discount code and shows the final price for me to pay, but on the next page (payment page), at the bottom of the screen, the discount has been added back on and shows the payment to be taken will be the Full Price!! I found the sandals elsewhere for the discounted price which was a bonus.

Just awful experience with crocs.
Ordered 2 pairs of clogs only one pair arrived.
Contacted customer service (joke) explained situation and was told “there is no order for the second pair in the original order which is a lie. Do they investigate complaints at all? The confirmation of order does indeed include two pairs. I have contacted them twice again but no response. This is an atrocious way to treat customers complaints. I will now be disputing the transaction with my bank and I certainly won’t be buying from this website again.

I've bought crocs for decades but the quality has dropped hugely in recent years. I bought a pair made in Italy over 10 years ago, they lasted and lasted. My latest three pairs were made in Indonesia or Vietnam. They are absolute rubbish. The tread lasted for about three months before they were so slick that they were unsafe. I'll be looking for alternative products now.

STAY AWAY FROM THIS STORE !!!!!
DO NOT BUY CROCS !

NO CUSTOMER SERVICE / NO WARRANTY - MONTH OLD CROCS RUINED BY NORMAL SUMMER HEAT.

CROCS SHRINK WHEN IN HEAT OVER 30 degrees C !

No warning label on shoes
No warning label on the pictures
No warranty !!!!!
No customer service team

STAY AWAY

I have been waiting a month for a refund from Crocs after buying online. My item was received by Crocs, returns post on 24/06/25. I have chased it again this week to be told I need to allow another 7-14 days for my refund to be reviewed and returned. I am beginning to wonder if I will ever get my money back. Terrible customer service.

Do not buy online!!!!
So firstly, they have a really confusing sizing system so they must get a lot of returns based on this.
The first pair we ordered were too big. So returned & they received within 3 days. 2 weeks later no confirmation or refund. Chased & they said we’d get the refund within 10 working days of them receiving it (already passed)
So we gave it a few more days & this time they say “Your refund case has been created and sent for review. If approved, you will see a refund of £24.49 in 10 business days
Please note that some additional time may be necessary for the credit to post to your account depending on your financial institution.”
This is a joke & breaking the law as they have 14 days from receipt to refund.
Terrible company!!!!