Agent was polite, very knowledgeable & not all pushy. The procedure was explained in detail and it was very easy to insure the car & may I add at competitive rates We would recommend this company
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Consulta las opiniones de los clientes
Initially my payment could not be accepted on line as it was through some system that I am not familiar with and am not a member of so I telephoned and spoke with Shaun (sp?). Shaun was everything a... Ver más
As I approach the magic age of 80 my existing travel insurance won't cover me & I have had good reports of CSIS. Their cut off age for a new policy is also 80, but once taken out, there is no age lim... Ver más
La empresa ha respondido
Very helpful, polite and friendly. Delighted with the price. Can't fault my experience so far. However, any insurance can only be really judged once you need to claim, which I have not experienced.
La empresa ha respondido
Información sobre la empresa
- Corredor de seguros
- también en la categoría
- Agencia de seguros de automóviles
- Agencia de seguros para el hogar
- Compañía de seguros
- Seguros de viaje
- Seguros para caravanas y autocaravanas
Escrito por la empresa
CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.
Información de contacto
1st Floor Gail House, ME15 6NB, Maidstone, Reino Unido
- 01622766960
- insurance@csis.co.uk
- csis.co.uk
4,9
Excelente
1 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
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The assistant was helpful and explained…
The assistant was helpful and explained everything in detail. she even rang me back so my phone battery would not run out. overall a good experience and I would recommend CSIS to anyone
25 de agosto de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a positive experience with our team and that your adviser took the time to explain everything clearly and thoroughly. It's especially pleasing to know that she went the extra mile by calling you back to help avoid your phone battery running out.
Providing helpful, personal service is something we pride ourselves on, so your kind comments will be greatly appreciated by the team.
Thank you also for your recommendation. It means a great deal to us to know that you would suggest CSIS to others.
Thank you for choosing CSIS, and for sharing your experience. We look forward to assisting you again in the future.
We had a fantastic service from CSIS
We had a fantastic service from CSIS, we just wanted basic insurance for our trip and we got what we wanted. No messing around filling in a quote form to then, when you get to the end after many questions, you get rejected and for reasons you are not told.
We will be using CSIS from now on, simply no messing!
21 de agosto de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you received the straightforward service you were looking for and were able to arrange the travel insurance you needed without any unnecessary complications.
We understand how frustrating it can be to spend time completing lengthy quote forms only to find that cover isn't available, so it's particularly pleasing to know that your experience with CSIS was clear, simple and hassle-free.
It's fantastic to hear that you found the right level of cover for your trip, and we're honoured that you've chosen to use CSIS going forward.
Thank you for your kind comments and for sharing your experience. We look forward to assisting you with your future travel insurance needs.
Friendly efficient staff
Friendly efficient staff, who answer the phone fairly quickly.
Helpful and courteous.
Thank you.
26 de agosto de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for taking the time to leave your review.
We're delighted to hear that you found our staff friendly, efficient and helpful, and that your call was answered promptly. Providing courteous, personal service is something we pride ourselves on, so it's wonderful to know that this was your experience.
Thank you for choosing CSIS and for sharing your feedback. We're always striving to deliver 5-star service, so if there is anything we could have done to make your experience even better, we'd love to hear from you.
We greatly appreciate your support and look forward to assisting you again in the future.
Travel insurance via CSIS
Seeking travel insurance via CSIS proved easy, reassuring and cost effective.
22 de agosto de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for taking the time to leave such a positive review.
We're delighted to hear that arranging your travel insurance through CSIS was easy, reassuring and cost-effective. We understand how important it is to have confidence in both your cover and the service you receive, so it's wonderful to know that this was your experience.
Thank you for choosing CSIS and for sharing your feedback. We greatly appreciate your support and look forward to assisting you again in the future.
Quick effective support, good value
Quick effective support via email and also good value for relatively generous cover.
25 de agosto de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you found our email support quick and effective, and that you were pleased with the value and level of cover provided.
We understand how important it is to receive prompt assistance and have confidence that your policy offers the protection you need, so it's wonderful to know that we were able to deliver on both counts.
Thank you for choosing CSIS and for sharing your experience. We greatly appreciate your feedback and look forward to assisting you again in the future.
Pleasure to talk to staff.
Had to contact by phone after online glitch. Both customer service members I dealt with were helpful, polite, and a joy to speak with.
Sorted out my problem and I am one happy bunny.
27 de agosto de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for taking the time to leave such a lovely review.
We're sorry to hear that you experienced an issue online, but we're delighted that our customer service team was able to quickly resolve the problem for you.
It's wonderful to hear that both advisers were helpful, polite and a pleasure to speak with. Providing friendly, personal service is something we pride ourselves on, so your kind feedback will mean a great deal to the team.
We're especially pleased to hear that everything was sorted to your satisfaction and that you're now "one happy bunny"!
Thank you for choosing CSIS and for sharing your experience. We greatly appreciate your support and look forward to assisting you again in the future.
So easy to sort travel insurance out…
So easy to sort travel insurance out and sooooo reasonable!
17 de agosto de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that arranging your travel insurance was so easy and that you were pleased with the price. Providing straightforward cover at a competitive premium is something we always strive to achieve for our members.
It's fantastic to know that your experience was such a positive one, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing CSIS. If you're ever looking for home or car insurance, we'd be delighted to see if we can help with those too, so please keep us in mind when your renewal comes around.
A happy day. World wide insurance sorted.
It is an easy and relatively quick process. However you do have to pay to join NFOP.
These views are genuine and I receive no remuneration for these comments.
10 de agosto de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for taking the time to leave a review.
I'm delighted to hear that you found the process quick and easy, and we hope you have a wonderful time on your upcoming travels.
As a member of the NFOP, don't forget that you're also entitled to discounts on our home and car insurance. When the time comes for renewal, we'd be delighted to provide a quote and hopefully save you money on those too.
Thank you again for choosing CSIS, and we wish you safe and enjoyable travels.
From the beginning it was easy to…
From the beginning it was easy to communicate without fuss. When I called a person quickly answered my question with knowledge. A pleasurable experience
11 de agosto de 2026
Opinión espontánea
Very helpful
12 de agosto de 2026
Opinión espontánea
It was refreshing to be able to speak to a real human being
It was refreshing to be able to speak to a real human being in the sign up process. Lee was polite, professional and helpful and so taking out my policy was a pleasure. The premium was also way less than other companies I'd tried.
10 de agosto de 2026
Opinión espontánea
Really pleasant experience
Mandy was honest, upfront and concise when asking questions - making my experience changing my car insurance for the first time in nine years very pleasant.
Most importantly she saved me money!
Would definitely recommend!
12 de agosto de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you so much for your lovely review.
We're delighted to hear that Mandy made the process of changing your car insurance so straightforward and enjoyable, especially after being with your previous insurer for nine years. Taking the time to make things clear, honest and hassle-free is exactly the level of service we aim to provide.
It's wonderful to know that Mandy was able to save you money too, which is always a great bonus!
Thank you again for your recommendation and for choosing us. We'll be sure to pass your kind comments on to Mandy.
Very easy to deal with
Very easy to deal with, and no medical questions needed to be answered.
Just need to be fit to travel, with a doctors note if required.
Cover for all holiday spots including cruise holidays and at a very good price.
I’ve not had to make a claim so unable to comment.
17 de julio de 2026
Opinión espontánea
I got what I needed.
I got what I wanted. Telephoned to reinstate my previously cancelled travel policy (cancelled six weeks ago), apparently normally not possible. Your staff member Lee called the underwriters who allowed it. Slightly more expensive than my original renewal quote but still acceptable.
10 de agosto de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your review. We're delighted that we were able to help reinstate your travel insurance policy and that Lee was able to work with our underwriters to achieve a positive outcome for you.
As annual multi-trip policies are designed to provide cover for a full 12-month period, they are not rated in the same way as single-trip policies. Because of this, they are not generally intended to be cancelled and then re-joined later on a pro-rata basis. In your case, reinstatement was only possible following agreement from the underwriters, which we were pleased to secure for you.
The adviser was very helpful patient…
The adviser was very helpful patient (think his name was Shaun?) didn’t rush me talked me through the policy very good experience
7 de agosto de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for taking the time to leave such a lovely review.
I'm delighted to hear that Shaun provided such helpful and patient service, taking the time to talk you through the policy and ensuring you felt comfortable throughout the process. I'll be sure to pass on your kind comments to him.
As a member of the NHSRF, don't forget that you're also entitled to discounts on our home and car insurance. When your renewals are due, we'd be delighted to provide a quote and hopefully save you money on those too.
Thank you again for choosing CSIS, and we look forward to helping you in the future.
Clear
Clear, courteous service
No quibbles and no fuss
AND a most fair and reasonable quotation which I was pleased to accept without "bargaining" and looking any further.
8 de agosto de 2026
Opinión espontánea
A friendly and stress free customer…
A friendly and stress free customer service with excellent online details of cover and guidelines.
11 de agosto de 2026
Opinión espontánea
Both people I spoke to were efficient…
Both people I spoke to were efficient knowledgeable and listened carefully so got things right first time.
3 de agosto de 2026
Opinión espontánea
Very easy and comfortable
Very easy and comfortable. Spoke to someone helpful quickly
3 de agosto de 2026
Opinión espontánea
Once logged in it was a simple step to…
Once logged in it was a simple step to check all our needs were covered.
It feels really reassuring.
Thanks to NARPO.
8 de agosto de 2026
Opinión espontánea
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