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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’ve worked with Sharon at CW for over 15 years, and throughout that time she has always gone the extra mile. She is professional, friendly and extremely knowledgeable, and nothing ever seems too m... Ver más

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Valorada con 5 estrellas sobre 5

Very professional engagement, friendly, knowledgeable and helpful team. They look for ways “how to” rather than in taking a negative approach. Well managed department, demonstrating a positive cult... Ver más

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Valorada con 5 estrellas sobre 5

working with Kirsten on a particular case was very useful and her depth of knowledge was impressive. you can really tell she is deeply engaged with the changes to legislation and trust law.

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Valorada con 4 estrellas sobre 5

A lively, friendly welcome. Nice informal day. Good location. Nice hotel (just, randomly not enough toilets beside a meeting room). Content-wise, I would have liked some insight into softwar... Ver más

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4,8

Excelente

TrustScore: 5 sobre 5

180 opiniones

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Valorada con 5 estrellas sobre 5

CTT Software - A Game-Changer for Estate Planning

CTT Software - A Game-Changer for Estate Planning

Berkeley Weston's DIY probate process, coupled with the powerful CTT software, has revolutionized the way we approach estate planning. This robust tool has proven to be an invaluable asset in safeguarding our clients' assets and ensuring their legacy plans are executed seamlessly.

The CTT software's user-friendly interface and comprehensive features have significantly streamlined the entire process. From drafting wills and trusts to managing complex asset distributions, this software has consistently delivered exceptional results. Its ability to generate accurate legal documents and provide insightful guidance has empowered us to deliver top-notch service to our clients.

By utilizing CTT software, we can confidently navigate the complexities of estate planning, minimizing the risk of errors and omissions. This peace of mind is invaluable, both for us as professionals and for our clients who entrust us with their most important affairs.

We wholeheartedly recommend CTT software to anyone involved in estate planning. It is a true testament to the power of technology in simplifying complex legal processes.

6 de diciembre de 2024
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Respuesta de CTT Group

We are happy to hear your positive feedback, thank you so much for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

CTT Partnership

The CTT Partnership team have been fantastic, the support I have received has been above and beyond. Nothing that I have asked for has been too much and I am very grateful

8 de octubre de 2024
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Respuesta de CTT Group

We are happy to hear your positive feedback, thank you so much for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

I can’t speak highly enough of the…

I can’t speak highly enough of the Partnership Team at CTT. I’ve been dealing with Vicky for a number of years and have always found her courteous, professional and friendly. Vicky and her team are responsive, efficient and knowledgable. Well done everyone, you’re doing a great job :)

6 de diciembre de 2024
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Respuesta de CTT Group

We are happy to hear your positive feedback, thank you so much for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

The team at CTT Group are really…

The team at CTT Group are really supportive, answer queries quickly & nothing is too much trouble. Thank you for your excellent service.

6 de diciembre de 2024
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Respuesta de CTT Group

We are happy to hear your positive feedback, thank you so much for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

I have nothing but positive things to…

I have nothing but positive things to say about the partnership team at CTT. They are always very responsive, efficient and top of their game when it comes to all and any of my dealing with them. Hayley in particular, has always gone the extra mile and has never let us down. Thank you Hayley and the whole Partnership team.

5 de diciembre de 2024
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Respuesta de CTT Group

We are happy to hear your positive feedback, thank you so much for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

Vicky and her team are outstanding

Vicky and her team are outstanding. They are the most supportive group I have had the pleasure of collaborating with, demonstrating extensive knowledge and a readiness to assist in any way possible.

5 de diciembre de 2024
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Respuesta de CTT Group

We are pleased to hear your positive feedback, thankyou for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

A Company full of a wide range of…

A Company full of a wide range of in-house experts. The knowledge base I need. Excellent service. Thankyou

4 de diciembre de 2024
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Respuesta de CTT Group

We are pleased to hear your positive feedback, thankyou for taking the time to leave us a review

Valorada con 5 estrellas sobre 5

Anytime we need help the team is so…

Anytime we need help the team is so helpful no matter the question we always get the answer.

3 de diciembre de 2024
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Respuesta de CTT Group

We are pleased to hear your positive feedback, thankyou for taking the time to leave us a review

Valorada con 5 estrellas sobre 5

Superb service start to finish

Superb service start to finish. A helpful team with strong knowledge

4 de diciembre de 2024
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Respuesta de CTT Group

We are pleased to hear your positive feedback, thank you for taking the time to leave us a review.

Valorada con 1 estrellas sobre 5

We used this company to set up a…

We used this company to set up a property trust with wills and POA register our circumstances changed and we contacted this company to inform and close our trust
From day 1 they failed to communicate they held up house sale they declined to allow sale then failed to follow up and release funds dealing with this company was worst idea ever and has impacted on my health and wellbeing they were so unprofessional and unhelpful

8 de octubre de 2023
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Respuesta de CTT Group

Thank you for your review. On investigation we cannot see that any delay in the sale completing was caused by ourselves and at no point did we decline to allow the sale to complete. We can see that funds were released 8 working days after we received them from the conveyancing solicitor. If you wish to discuss any concerns with us further, please contact us directly at enquiries@ctt-group.co.uk

Valorada con 5 estrellas sobre 5

Michelle from the Estate planning team…

Michelle from the Estate planning team was very helpful. Her technical knowledge was very good and handled my matter in a very professional and timely manner

27 de abril de 2023
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Respuesta de CTT Group

Thank you for your 5 star review! We look forward to assisting you with any future needs that you may have.

Valorada con 5 estrellas sobre 5

Very professional and helpful

The team at CTT Group couldn’t have been more helpful, especially Michelle, Elen and Sophie. They were all very professional and very patient, explaining everything clearly. Nothing was too much trouble. Thank you all.

6 de abril de 2023
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Respuesta de CTT Group

Thank you for your 5 star review of our services, we look forward to assisting you with any future needs you may have.

Valorada con 5 estrellas sobre 5

Professional and Trustworthy

I have worked with CTT for almost 10 years now and my father, 10 years before that. I can't speak highly enough of the technical guidance of the company and in particular the Private Client Team. Bob Massey, Lucy Miles and Andrew Drakes are professional, loyal and trustworthy. All of my own family's Wills, Trust and Estate Planning is with CTT and having worked with them I have the utmost confidence that our affairs will be professionally managed with CTT's guidance. Spencer Tattam (Technical Director) is one of the most knowledgeable and one best technical minds I have worked with and is clear to see why the company is at the forefront of Estate Planning in the UK.

31 de marzo de 2023
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Respuesta de CTT Group

Thank you for your 5 star review of our services, we look forward to assisting you with any future needs you may have.

Valorada con 1 estrellas sobre 5

Absolutely appalling service

Absolutely appalling service. Took them 12 weeks to get out of the way off my property sale. Zero customer service. Their 'trust managers' have no understanding, just a script they are given and repeat endlessly. I would caution everyone to avoid doing business with this company and their sister organizations: Countrywide Conveyancing and Legacy Wills. Addendum: I removed CTT as trustee on their advice because they said they could not provide consent to the sale (which would take seconds) within a six-week timeframe. They advised that I exercise my settlors powers to remove them as trustees would enable the sale. (Though they deny it now, they recommended this as the 'quickest' route). What they didn’t say, or didn’t know, is how to remove the restriction from the land registry, which they put in place. Over time they gave contradictory recommendations about removing the restriction in the Land Registry, which was eventually done on advice from the Land Registry with no help from CTT. They were continually unhelpful and uncooperative which resulted in the loss of my sale. Their sole objective seems to be to deny responsibility, offer excuses and ultimately do nothing. So there is a simple question: why would anyone want them as a trustee for their trust? You can’t trust them!

1 de febrero de 2023
Opinión espontánea
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Respuesta de CTT Group

Thank you for your review. On review of your correspondence with us we can see that we have provided responses inside of our advertised timescales. We also understand that you chose to remove us as a Trustee of your Trust, therefore, from this date onwards we would not have any authority to have any involvement in the administration of the Trust or the Trust assets; your instructed solicitors should have been able to remove the restriction without any further involvement from us (as per Land Registry Practice Guide 24 paragraph 7.2.2). Furthermore, we did offer to arrange a trustee meeting in which we could consent to the sale. We also outlined the option to use Settlor’s powers. The client chose the latter. At no point did we say we could not consent to the sale and at no point did we advise the settlors power route over the meeting. We simply outlined the options. The comments made in your review in relation to timescales are factually incorrect and any delays in your property sale completing were not caused by CTTC. Failure to remove us from the Land Registry title and deal with the sale in turn was not something that we would be accountable for as from the point that you removed us as a Trustee, we ceased to have any involvement from that point onwards. It is also noted that you have chosen not to use our internal three-stage Complaints Procedure. If there is anything further that you wish to discuss with us, please do get in touch with us at enquiries@ctt-group.co.uk and we would welcome the opportunity to assist you.

Valorada con 5 estrellas sobre 5

The Estate Planning Team

The Estate Planning Team provides prompt and efficient service when responding to queries and advice requests. Their service for advising on existing legal documents, such as wills, is particularly good. I would recommend without hesitation.

17 de noviembre de 2022
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Respuesta de CTT Group

Thank you for your 5 star review! We look forward to assisting you with your future needs.

Valorada con 5 estrellas sobre 5

Absolutely excellent experience

Absolutely excellent experience of the conveyancing process at CTT Law Ltd. Emma Bolochowecki dealt with our case in a swift, seamless and professional manner. Communications were brilliant, with Emma really easy to get hold of for any queries. CTT Law presented no delays in our house sale and entirely took the stress out of the sale process.
Our property was also a probate matter and tied up in a family trust, this presented no complications for Emma who dealt with every step with ease and experience.

The use of the CTT Law app was really helpful as I always knew where we were up to. It made a process I was unfamiliar with really clear from start to finish.

Would certainly use CTT Law again.

7 de octubre de 2022
Opinión espontánea
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Respuesta de CTT Group

Thank you for your 5 star review Charlotte! We look forward to assisting you with any future needs you may have.

Valorada con 5 estrellas sobre 5

Will and Estate Planning great service

A fantastic service provided when planning my Mum's Will and estate.
Michelle Abbott was superb throughout the process with her knowledge, advice and the preparation of all documentation. She was patient and answered all queries and questions raised and my Mum felt happy and confident with the service provided and was reassured that all her wishes have been met.

20 de septiembre de 2022
Opinión espontánea
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Respuesta de CTT Group

Thank you for your 5 star review Ian!

Valorada con 1 estrellas sobre 5

Do you trust the Leadership ?

We wrote to Mr Massey, the CTT Group (not a company) Director, this February, to request all our documentation from his dealings with us, in his role as a founder of CTT Group and Countrywide Estate Planning (not a company). We received some of our formal documents but there was no response to the more general request. We have sacked him as an adviser.
This person is a leader in this organisation (not a company) who has day-to-day influence on how the organisation behaves towards its customers/clients. His “mantra” (sic) is “Let’s just exceed expectations of our clients in the services we offer”. He also claims he makes pensions grow – well ours’ withered.

They have fallen well short for us in so many respects that it is painful for us to think of them. He passes most of this off as a difference of attitude to risk, while not appreciating the gross failure to take the clients’ interests as paramount for a responsible adviser – whether for investments, tax avoidance or trusts, or anything for clients.

Please use your own careful judgement of this organisation by, eg, looking at the history of Mr Massey on the Companies House register, where his many many dealings become apparent. Save yourself the heartache and think about using a company / organisation not associated with these people. Don’t be fooled by the smokescreen that this is not about a specific company.

26 de mayo de 2022
Opinión espontánea
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Respuesta de CTT Group

Thank you for your review. As we have previously explained, the work that you are referring to was not completed by ourselves, therefore we believe that you have posted your review on the incorrect company page. We suggest that you contact the company who did complete the work for you regarding the documentation that you are waiting for. If you have any further questions about work that we have completed, we suggest that you contact us directly at enquiries@ctt-group.co.uk

Valorada con 5 estrellas sobre 5

Countrywide Probate Dept

Just like to say that the service that we get from the Probate Dept is first class.
We work as a team which speeds up the process, reduces stress, whilst allowing us to achieve a good result for the client and ourselves.
This has proved to be very profitable to both ourselves and CW by getting new and additional business from the benefictaries.

29 de marzo de 2022
Opinión espontánea
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Respuesta de CTT Group

Thank you for your 5 star review Paul! We look forward to assisting yourself and your clients in the future.

Valorada con 1 estrellas sobre 5

It’s all about TRUST and acountability

It’s all about TRUST – isn’t it. Just as people trusted Charles Ponzi, Bernie Madoff and Elizabeth Holmes, we trusted Mr Massey of Countrywide (and many other companies). This was a big mistake which we are now regretting after many many years of deceptive practices, both in tax schemes and very high risk investments. You will need to decide whether to trust Mr Massey, or Countrywide, and his people. But I would advise you to just go elsewhere - much less stress. We are currently trusting that we will get our family’s documents back from safe-keeping. We will let you know how that goes.

18 de febrero de 2022
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Respuesta de CTT Group

Thank you for your review. Unfortunately, the content does not relate to work that has been completed by ourselves. Tax schemes and high risk investments are regulated and could not have been completed by ourselves as we are not a regulated company; therefore we believe that you have posted your review on the incorrect page. If there is anything further that you wish to discuss with us please do get in touch with us at enquiries@countrywidegroup.co.uk and we would be happy to assist you.

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