Cuddlr Opiniones 

1355
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These trousers are amazing, sometimes you see things advertised and take a gamble when you order. These do not disappoint, they are excellent quality, fit true to size and look great on. I can see... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The products are really well made and the fabric feels so soft The sizes are a bit big but I often order bigger so I can put layers under against the Scottish weather It took a long time on my ord... Ver más

Valorada con 5 estrellas sobre 5

Right, I bought the jacket and 2 pairs of the trousers, very happy great quality, the jacket is fantastic better than I thought it would be, But of a let down was the delivery times, got trousers f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I never know about the quality of online orders but my Cuddlr pants are great! They fit true to size (small regular fits me at 5'8", 130#). If you wanted to wear them over clothing, size up. Althoug... Ver más

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4,7

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(1355)

1083 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Poor quality, one pair was shipped from china

I ordered a 'bundle' of two pairs (which was cheaper than buying separately) for the two of us for an outdoor night swimming event as they were recommended for keeping warm afterwards. When I ordered the shipping time was stated within a week. One pair arrived within 4 days with updates. The smaller second pair was delayed, and then shipped from China, the tracking number provided was Chinese, it didn't update for over 5 days, and the package took over two weeks to reach the UK, arriving end of August without notice and was left outside. It didn't arrive in time for my event (so I replaced them elsewhere.) The quality is ok, but not what I expected for the cost. They are not well made, and the stitching is off. The two pairs look completely different, one pair has an indented pattern on the outer layer, and the pair from China do not have this they are plain, the waist bands are slightly different too. I found the waistband on my to be tight with not much stretch, and the hip and legs are too loose and baggy, the length is very good. The pair for my husband are too big and bulky all over, and he sized down. They are very thick and should work ok for any winter activities if that's what you are buying them for. I would not purchase them again, and would not recommend them over any other waterproof thermal trousers. I have found the service to be poor. From the day after purchasing our email has been bombarded with emails from 'Mike' offering money off vouchers for a five star review, or to become an affiliate (some emails asking for a five star review in return for a voucher arrived before the trousers did!). Ignored these and reported as spam. I would not buy anything else from them again. I have found this amount of contact intrusive, and I've blocked them. I've donated the pair that arrived too late to charity. The return was far too difficult and email was ignored.

Overall I would not purchase these trousers again. I fell for the hype.

Edit to add/answer:
I originally emailed from my private email account, not this one. I already gave the trousers to charity as I stated in my review. At one point I received 6 emails in 48 hours, this isn't keeping in touch, this is intrusive spam. I emailed that address and received zero response.

14 de agosto de 2026
Opinión espontánea
Logotipo de Cuddlr

Respuesta de Cuddlr

Hi, thanks for taking the time to write this out in detail.

Your order did ship from two locations. Our straight leg stock was delayed reaching the UK, so rather than hold the whole order back we sent the second pair from our overseas warehouse - something we flag as possible in the post-purchase email. That's the explanation, not an excuse and apologies it arrived late, it missed the event you bought it for, and because the two pairs came from different production runs the outer fabric and waistbands don't match (we've changed our fabric for 2026 batches) but the same technical specification.

Quality is the part of this I take most seriously, so the stitching you've described isn't what we expect to see. I'd genuinely like that pair back so we can look at it properly as there are on the odd occasion manufacturing defects that we'd like to track and log.

We refund any order a customer isn't happy with. I don't have a record of an email from you (i cannot tell from your name here) which may well mean it never reached us - so please email me directly at hello@cuddlr.co.uk with your order number and I'll refund both pairs and arrange collection if you do still have them.

On the emails. i appreciate that it could be too much for some people but we like to keep our customers in the loop pre and post purchase and on this occasion it was probably too heavy for you given your experience with the order. We do give all customers the option to unsubscribe at the footer of every email. We send review emails and ask for a rating out of 5 stars based on an order status of "Delivered" which was the case for one half of your order.

Look forward to your email so i can sort your refund out.

Mike
Founder, Cuddlr

Valorada con 5 estrellas sobre 5

Received and lo9k good

Ordered 2 pair for winter and they arrived more quickly than I expected. They look good, but as it is still 100 degrees here in Texas, I will wait to wear them. I especially appreciate being able to get winter pants long enough in the legs.

29 de agosto de 2026
Opinión espontánea
Logotipo de Cuddlr

Respuesta de Cuddlr

Thanks, Vicki, glad the long leg was a winner. Your Cuddlrs will be ready when winter finally shows up! ❄️

Valorada con 5 estrellas sobre 5

Do your worst Winter. You don’t scare me.

Super fast delivery. Very pleased with the fit and quality. I love the fact that you do petite lengths. Winter holds no fears for me now.

28 de agosto de 2026
Opinión espontánea
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Respuesta de Cuddlr

yesss! Winter, do your worst! thanks for trusting our product Elaine and thank you for the review

Valorada con 5 estrellas sobre 5

The fit and length of the trousers was…

The fit and length of the trousers was spot on. Ordered up a size, as suggested. Im a size UK16, 5ft 10 tall lady. My legs instantly felt cosy. Looking forward to using them after my next dip in the North Sea!

29 de agosto de 2026
Opinión espontánea
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Respuesta de Cuddlr

thank you for leaving us a review Alison. Glad they fit and keep you warm...Enjoy your swimming :)

Valorada con 4 estrellas sobre 5

Good quick service

Good quick service and reply to delivery service issue when EVRI lost it. Would prefer they offer choice to use Royal Mail

29 de agosto de 2026
Opinión espontánea
Logotipo de Cuddlr

Respuesta de Cuddlr

Thanks for the review Gordon. Glad we helped sort your delivery issue and we take on board your Royal Mail suggestion :)

Valorada con 5 estrellas sobre 5

Regular contact throughout the process…

Regular contact throughout the process when the item of clothing was not in the style I wanted was ongoing and reassuring. Then advised when the item was in stock made purchasing so much easier, and then due to the time I had to wait.. bought it with the discount code which took the sting out of international postage price.The delivery of my package arrived bang on time. Thrilled with the service. Very well packed and presented. The item is so well made. Not cheap and nasty and wearing them is just so comfortable and snug. On top of this... wearing them up the Snowy Mountains where my Brumbies are (agisted there and safe from the governments helicopters and guns) I didn't have to wear my thermals! The lamb wool lining made it a joy! Not itchy, just snug and so warm without being too hot. I'll definitely be buying again soon!

28 de agosto de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Shipped the wrong size

Shipped the wrong size. Other than that, the quality, shipping time, etc. was good. The trousers run slightly small.

28 de agosto de 2026
Opinión espontánea
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Respuesta de Cuddlr

Thanks for the review Cathy :)

Valorada con 5 estrellas sobre 5

Very quick delivery to New Zealand

Very quick delivery to New Zealand. Brought them for winter motorbike riding, and are excellent, suit for purpose. Warm and cosy

10 de agosto de 2026
Opinión espontánea
Logotipo de Cuddlr

Respuesta de Cuddlr

Glad you're happy with them Donna! thanks for leaving us a review. Stay warm and Safe :)

Valorada con 5 estrellas sobre 5

Looking forward to using these.

Prompt delivery ✔️
Fantastic quality ✔️
Absolutely fit beautifully ✔️
Can’t wait to use them.

26 de agosto de 2026
Opinión espontánea
Logotipo de Cuddlr

Respuesta de Cuddlr

What a great review! Thank you, Jacquie. Hope they're keeping you warm and cosy.

Valorada con 5 estrellas sobre 5

Cuddlr Wonderful

I received the pants and jacket and both arr wonderful! The fact that you can remove the sleeves and hood is fantastic. They are both very warm. I plan on using both in Alaska.

24 de agosto de 2026
Opinión espontánea
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Respuesta de Cuddlr

Alaska!! Now that's putting them to the test . Hope you keep nice and toasty. Thanks for leaving a review Brittany

Valorada con 5 estrellas sobre 5

Great Quality and Fast Shipping

Just received my order. It arrived super fast and although I haven’t taken my hat and trousers out wild swimming yet just having a look at it you can see the quality. I’m going to be super toasty this winter 😊

23 de agosto de 2026
Opinión espontánea
Logotipo de Cuddlr

Respuesta de Cuddlr

Glad you like them Kirsty. :) thank you for trusting us to keep you warm

Valorada con 5 estrellas sobre 5

Excellent customer service.

Excellent customer service.

The mistake that I made was rectified in 25 mins on a Saturday!

A level of Service rarely seen nowadays!

Highly recommended.

22 de agosto de 2026
Opinión espontánea
Logotipo de Cuddlr

Respuesta de Cuddlr

This!! thank you so much Jon. We really do try to make our service the best we can and a good experience every time. Thank you for such a lovely review

Valorada con 5 estrellas sobre 5

The pants I bought are excellent

The pants I bought are excellent, the gloves I bought with the pants are lovely and with buying a small size, they actually fit me. Which is unusual for me. The customer service was great al9ng with the contact from them. Great product. Thanks.

20 de agosto de 2026
Opinión espontánea
Logotipo de Cuddlr

Respuesta de Cuddlr

Thank you Cath! glad you managed to get some that actually fit.

Valorada con 5 estrellas sobre 5

These pants are VERY well made and fit…

These pants are VERY well made and fit me like a glove.
Delivery was quick and the item was well-packaged.
I am looking forward to seeing how they handle a Michigan winter!

20 de agosto de 2026
Opinión espontánea
Logotipo de Cuddlr

Respuesta de Cuddlr

Glad you like them Joseph. I've never personally been to Michigan, but its definitely up there on my list. Hope you keep nice and warm. Thanks so much for the review

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