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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was a bit apprehensive buying from a website which I haven't heard of before. Very pleasantly surprised with the quality and price of the bed and mattress I bought. The delivery drivers assembled... Ver más

Valorada con 5 estrellas sobre 5

A long wait but well worth it! I’m absolutely in love with it! After only ever having hand me downs or simple box bases to finally have my very own beautiful luxurious bed has made me ecstatic, superb... Ver más

Valorada con 3 estrellas sobre 5

Lovely bed , however we actually thought the company had gone into liquidation as no one picks the phone up , replies to emails or the online chat , so we were getting quite anxious. Instructions wer... Ver más

Valorada con 3 estrellas sobre 5

Bed,mattress and headboard are fine. Received a text telling me my goods will be delivered on sat 26th of October. And that was it no approximate time no tracking number no nothing. Called, em... Ver más

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3,9

Muy bueno

TrustScore: 4 sobre 5

207 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,9

Todas las opiniones

(207)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I was a bit apprehensive buying from a…

I was a bit apprehensive buying from a website which I haven't heard of before.
Very pleasantly surprised with the quality and price of the bed and mattress I bought.
The delivery drivers assembled the bed for me as I paid for the service, I must say I am impressed with the level of helpfulness.
I would definitely consider buying from this website again.

11 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Our Venus bed it honestly the bed I…

Our Venus bed it honestly the bed I have seen.
Found this website on instagram, been very happy with the lead time, delivery and fitting service.
Fabric and materials are top notch.

11 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ufatteligt at de skriver kort…

Ufatteligt at de skriver kort leveringstid, har ikke modtaget vandhane efter 10 dage .. og den skal toldbehandles .. virker som svindel..

5 de agosto de 2026
Opinión espontánea
Logotipo de Lorinzerliving.com

Respuesta de Lorinzerliving.com

It looks like this review may have been left for a different company by mistake.
We don't sell taps or any plumbing products, and we don't ship items that require customs processing.

We've flagged it with Trustpilot so it can be reviewed.

If you have ordered from us and there's a genuine issue, please contact our Customer Care team directly and we'll be glad to help.

Kind regards,
The Team

Valorada con 3 estrellas sobre 5

Poor customer service

Customer service from this company is poor. They do not reply to messages or phone calls. I was given a delivery slot of 2-6pm the night before delivery after having to chase the company for a delivery time (this was the second delivery issue I’d had).

I received a call at 8am the morning of delivery from the courier and a message that the bed would be delivered in the next hour, despite the time slot of 2-6pm, this meant I had to take more last minute time off work to await delivery.

Even though I was advised the delivery team were a third party courier, when I asked why I had not been informed of the delivery change the delivery driver sent me a message saying ‘delivery time was changed in evening’ and ‘bed company tried to contact you yesterday’ despite having no calls or contact from the company.

I then tried to phone and message company for clarification and received no response. WhatsApp messages have been read with no response.

Bed was fine but customer service would make me avoid this company in the future.

29 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Never bought a bed online before

Never bought a bed online before. Because its an investment, I was a bit worried until the bed turned up. The bed is just beautiful, very comfy backing and materials used.
The fitting service was a lifesaver as I would not have been able to carry the parts to the bedroom.
All in all very happy with my experience with the company.

12 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have never bought bedroom furniture…

I have never bought bedroom furniture online before, pleased to say that I found this website.
The upholstery is of very high standard and padding is great. I wanted a weekend delivery and was chuffed to find out that they provided weekend delivery option.
I would not hesitate to buy again.

9 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I adore my bed from this company

I adore my bed from this company. Mattress sits just the right height for my dog to climb in. I had to ask a few questions before placing the order which were promptly answered. Jade has been very helpful with the fabrics as well. Paid for delivery and fitting service which was carried out in a very timely manner. I would not hesitate to order again.

12 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am pleased to write this feedback

I am pleased to write this feedback. Recieved our bed over the weekend, delivery gentlemen were thoroughly great. Fitted the bed for us and showed us how the ottoman function works.
Had pleasant buying experience and would buy again with positive reservations.
Thank you Jade for your help over chat.

11 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was a bit hesitant to order my…

I was a bit hesitant to order my ottoman without having to see it in person. To my surprise, the quality of fabric and craftsmanship is of great quality. Delivery was within a week and communication via live chat and phone was great. I would not hesitate to order again.

8 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a king-size ottoman linen…

I ordered a king-size ottoman linen bed. The company contacted me to confirm that my order matched my preferences. Surprisingly, it was delivered earlier than anticipated. A great feature was live chat. The delivery arrived on time, and the two delivery gentlemen handled the bed and headboard with care as they carried them upstairs. They assembled the bed for me as I requested this. Both the bed and headboard are sturdy and exceptionally well-made. My experience, from ordering material swatches to the final delivery, was excellent. I highly recommend this company.

27 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good quality and great service.

Recently moved and required three beds, the service was spot on and we couldn’t be any happier with the beds we have purchased. Highly recommended and I’m sure we will be back again if we ever need another bed.

23 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best in the business

I was very very sceptical before purchasing as I always purchase from main retailers for large items. However, I must say I wish I could give 10 stars for these guys. Absolutely exceptional on so many levels. Customer service was the highlight for me, 11pm and replying to emails, dms and live chats within minutes on multiple days. Delivery during the Christmas period and snow done within a week! Delivery accidents happen, I received a mattress with some dirt and a few scuffs but customer service were exceptional and sorted that out for me again within minutes of emailing. And not to mention the bed is top quality and easy to build. Amazing, Amazing, Amazing! May god increase your business success in future. I hope to see you guys in my local retail park in 5 years. Customer for life right here.

8 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing !

First of all the customer service of this company was amazing so efficient and quick. I was able to message them with instant replies on their web chat. The bed only took 1 week to deliver and easy to assemble. The bed is so solid heavy and the best quality!

23 de octubre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Bed was amazing I was really impressed…

Bed was amazing I was really impressed with the quality, the only issue I had was with communicating with the company as they were sometimes hard to reach, however they have sent the samples of fabric always straight away and the quality of the bed is worth the price

10 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered a double bed from them worth…

I ordered a double bed from them worth nearly £600
Quality of the bed is very bed. It has only been a while and the bedframe has come apart. Four joints on each side has loose hinges. The wooden bars do not get fixed anywhere as they float and are so flimsy
Also when I placed the order, there were missing parts that took ages to be sent out again. Their customer service is rubbish. Either they do not respond or day we are looking into it. Finally after so many attempts the parts were sent which didn't even fix the problem.

I left a review on their website and guess what they immediately removed it. If you go on their website they are all 5 stars which makes me think they are making them up as trustpilot tells a completely different " true " story.

Please do not buy from them! Total scammers!

31 de mayo de 2022
Opinión espontánea
Logotipo de Lorinzerliving.com

Respuesta de Lorinzerliving.com


Yet another Fake 1 star review.
No customer named Cherri Lovett on our customer database.
No order number provided.
Made up false claims!

Our website reviews are provided by an independent company we are unable to influence them just like trustpilot.
All our products are sold with 1 year guarantee. The hinges you have mentioned are covered in the warranty.

Whoever you are, rest assured we shall find you and sue you for damages.

Valorada con 1 estrellas sobre 5

No communication

No communication, horrible quality and bed was full of faults!

21 de mayo de 2022
Opinión espontánea
Logotipo de Lorinzerliving.com

Respuesta de Lorinzerliving.com

Classic defamation tactic and fabricated claims yet again!

We urge you yet again to contact us with your order number as we have no complaint nor customer name matching yours in our database.
We aim to provide only the highest quality beds and on par customer service.
We have numerous customer images online and a customer can reach us via facbook or Instagram 24hours a day.

Louise Wardman
Lorinzer living

Valorada con 1 estrellas sobre 5

Presales was fine but as soon as they…

Presales was fine but as soon as they had my money it's like they didn't care. Bed was delayed by nearly a month. It arrived with the most poor instructions and was faulty and at an incline. The quality is horrible and support bars were incorrect size. Absolutely shocking service please take your money elsewhere. Absolutely shocking company. Wish I had never spent my money with them.

1 de mayo de 2022
Opinión espontánea
Logotipo de Lorinzerliving.com

Respuesta de Lorinzerliving.com

Dear Jane
We don't know what bogus documents of transaction you have provided to trustpilot get the verified badge on the review.

We offer 1 year guarantee on our products. We are accessible via Facebook, Instagram and live chat 24 hours. Our beds are delivered within 10 days. We have urged you to get in touch and yet no reply, but truspilot is able to get hold of you within a day.
We strongly suspect that you are a competitor with defamation intent and nothing else.
We are in talks with trustpilot and rest assured we will take legal action against you.

Louise Wardman
Lorinzer Living

Valorada con 1 estrellas sobre 5

This was easily the worst shopping…

This was easily the worst shopping experience me and my daughter have ever had and I can't be alone in feeling this way. If you trust one review here, trust this one - do not use this company.
Lack of care, lack of manners and to add insult to injury, bed quality is SHOCKING to say the least.
Only got a modest refund by taking it through my bank (trying to communicate with them is a waste of time as they have ZERO customer service ) I'm quite certain I wouldn't have seen a penny of my money back otherwise.
Just avoid.

13 de octubre de 2021
Logotipo de Lorinzerliving.com

Respuesta de Lorinzerliving.com

Dear Ella
We dont know which bogus documents of transaction you have provided to trustpilot get the verified badge on the review.

Banks cannot issue a partial refund that's a fact! Shows your claim above of modest refund is completely false.
This indicates that your review is an orchestrated defamation tactic by whoever you are.
We are accessible via Facebook, Instagram and live chat 24 hours. We have urged you to get in touch and yet no reply, but truspilot is able to get hold of you within a day. We are in talks with trustpilot and rest assured we will take legal action against you.
Lorinzer Living

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