Cue & Case Online UK Store Opiniones 

1271
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Quality product choice and well pleased with goods received following prompt delivery. Excellent customer service from Sophie and Ben. Will be buying from here again and would definitely recommend.... Ver más

Valorada con 5 estrellas sobre 5

Outstanding! In total so far I have ordered the baize master silver series 42" × 2 two piece conquest cues + cases & the same in 48" + hard case. All three cues are great value & very good quality & c... Ver más

Valorada con 5 estrellas sobre 5

From the off Cue and Case have been great. Customer service, support, and communication have been excellent. I initially spoke to Ben who was extremely helpful, thank you. Following a follow up... Ver más

Valorada con 5 estrellas sobre 5

Orderd a couple of things from these guys great quality prompt delivery highly.recommend their goods On the second occasion a 10 delivery charge was applied mistakenly , they responded within an ho... Ver más

Información sobre la empresa

  1. Mercado online
  2. también en la categoría
  3. Tienda de insumos para billar

Escrito por la empresa

We’re Cue + Case, a family-run business based in Yorkshire, we’re positively passionate about Everything Snooker and Pool. Our brands include: + Baize Master + Jonny 8 Ball + PRO147 + Kudos


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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4,9

Todas las opiniones

(1271)

223 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Their products are nice

. It's hard getting the right thing that you ordered when you live in Africa. But case &cue you came through with an amazing piece of work. Love it and thank you so much

24 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Only bought a few items so far; cue balm, cue silk and some accessories, but service has been great. Prompt deliveries and nice to deal with a UK company that has competitive prices. Little boy enjoys the little sweetener in the parcels 😊

23 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Company

My pool cue arrived very quickly and in perfect condition, I've not been able to try it out yet because of illness. I will definitely be using this company again in the future.

9 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks! glad it arrived quickly and in perfect condition. Wishing you a speedy recovery, and we’ll be here when you’re ready to give it a run - Dan

Valorada con 5 estrellas sobre 5

Great experience ordering my Cue

Great experience ordering my Cue, only slight gripe is my order was eligible for a free gift but I had not realised I needed to add it to my order myself so I did not receive it. So bare this in mind if you order. Updated to 5 stars as cue&case reached out to send me my free gift. Excellent customer service thankyou so much.

2 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Hi there, thanks for reaching out - can you email or call us with your order information and we'll get a towel sent out to you - apologies for the inconvenience - Dan

Valorada con 5 estrellas sobre 5

Excellent choice of products

Excellent choice of products, excellent service, fast delivery, items exactly as described. Will be back regularly for any snooker requirements. Thanks

29 de enero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks - really pleased everything was as described and delivered fast. Appreciate you coming back to us for your snooker kit. - Dan

Valorada con 5 estrellas sobre 5

The junior cue is perfect it’s light…

The junior cue is perfect it’s light weight it is perfect for my daughter I will be ordering the case
For her birthday so it’s kept protected 🥰🥰

9 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks - great to hear the junior cue is a perfect fit. A case is a good shout for keeping it protected. - Dan

Valorada con 5 estrellas sobre 5

Great service at a good price

Exactly the cue I was looking for at a great price and delivered promptly

18 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks - delighted you found the exact cue you wanted at a good price, and that delivery was prompt. - Dan

Valorada con 5 estrellas sobre 5

Very pleased with the snooker cue

Very pleased with the snooker cue , received the next day and prompt without booking next day delivery, thank you.

5 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks Janet — really pleased you’re happy with the cue, and glad it arrived so quickly. - Dan

Valorada con 5 estrellas sobre 5

Amazing delivery

Ordered a keychain. Came earlier than expected which a welcomed surprise. Love the keychain; good quality. Packaged with care and sweet surprise. Definitely recommend

8 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks Daria — great to hear the keychain arrived early and you’re happy with the quality (and the little extra). - Dan

Valorada con 5 estrellas sobre 5

Great service and product

We had an issue with courier not finding my house and my case was sent back, but after a short email exchange with Ben it was dealt with swiftly and professionally and cue case arrived next day. Delighted with it and the service provided! I definitely recommend! Thanks again

12 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks Thomas — appreciate the patience with the courier issue, and glad Ben got it sorted quickly. Enjoy the new case. - Dan

Valorada con 5 estrellas sobre 5

Jonny 8 Ball Pool Table Cover 6 FT

Dear Cue & Case,
Fantastic customer service providing fast delivery pace, the product is fantastic and I’ve received it in great order.

I’ve found it amazing that they’ve also added a mini bag of Haribo Tangfastics to say thank you.

Great value for money and the appearance of the packaging seems professional.

I will definitely order from here again!
Kind Regards
Andrew

11 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks Andrew — delighted you’re happy with the cover and the service, and glad everything arrived in great order. - Dan

Valorada con 5 estrellas sobre 5

Great product ,fast delivery

Great product ,fast delivery

3 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks Nath — appreciate it. Glad it arrived quickly and you’re happy with the product. - Dan

Valorada con 5 estrellas sobre 5

Great quality cue

Great quality cue. Highly recommended. Well pleased.

12 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks Brendan — great to hear you’re pleased with the cue. Thanks for recommending us. - Dan

Valorada con 5 estrellas sobre 5

Solid - knowledgeable.

Love ‘em: great range of products at reasonable prices. Great service too. Honest - decent company.
I’ve had cues and accessories from this firm over the last few years. My latest enquiry was for a male threaded replacement (for my spare - “banana” cue shaft). I mistakenly ordered a female thread shaft. When I realised and called them, their representative hunted high and low for what I wanted. On realising they didn’t have the shaft I needed, he then hunted for an adaptor, unfortunately without success. What I’m most impressed about - besides the friendly - professional service I received for an “occasional customer” was that I had a full refund to my card within 12 hrs. Bang on - Thank you. My go-to store.

2 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks John — really appreciate the detailed feedback. Sorry again about the thread mix-up, but glad we could get you refunded quickly and help as much as possible. - Dan

Valorada con 5 estrellas sobre 5

Great value products & excellent service

Back in November, I decided to upgrade my snooker cue. Like most casual players, I'm pretty hopeless, but it's nice to have a decent cue that looks, feels & performs really well. Since buying a cue & case package, I've also purchased a 2nd cue, and that too is a quality product.

Service was excellent. One of the cues had a slight issue, but the chaps at Cue & Case replaced it, no problem.

My snooker hasn't improved, but now I can't blame my poor break building on having a rubbish cue!

25 de noviembre de 2025
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks Stephen — really appreciate your continued custom. Glad we could sort the issue quickly and you’re enjoying both cues. - Dan

Valorada con 5 estrellas sobre 5

New cue as advertised

Have received the cue as ordered. Packaging spot on. Delivery as advertised. Just hope my snooker game will improve!!

11 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks Brian — glad everything arrived as advertised and well packed. Hope the new cue helps the game along. - Dan

Valorada con 5 estrellas sobre 5

Absolute quality

Absolutely delighted with the entire design and quality of the cue, case and extension pieces. The cue is so smooth and love the design at the base. Quality and robust product. 5* all day long.

3 de enero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks Craig — delighted you’re happy with the cue, case and extensions. Appreciate the 5* feedback. - Dan

Valorada con 5 estrellas sobre 5

My cue and case turned up earlier than…

My cue and case turned up earlier than expected which was great and the quality of all of the components is excellent, I even had a surprise gift which I very much appreciate.
I have recommended cue and case to my friends and family.
Big thanks to the cue and case team
Alex

3 de febrero de 2026
Opinión espontánea
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Respuesta de Cue & Case Online UK Store

Thanks Alex — great to hear it arrived early and you’re happy with the quality (and the little surprise). Thanks for recommending us. - Dan

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