I was in the hospital having surgery when my order came and when I got home and opened it most of it was broke not due to them protecting it the best they could. I reached out to them past how many da... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I have been receiving the monthly box and I absolutely love it. You get a really cool novelty type of water pipe/bong, a hand pipe, paper, cones, all the good stuff! Unfortunately when I received my... Ver más
La empresa ha respondido
I got a Croia Bong that said it had 14mm joints, arrived with 18mm joint so now I can’t use the ash catcher I also ordered as I was under the impression I wouldn’t be lied to! I saw RawOG420 open mult... Ver más
La empresa ha respondido
Communication! Responded quickly to my question of shipping on a purchase I recently made. Turned out to be-out of stock- I was given the option of replacing or refunding. Replacing Definitely!!! I Lo... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The BEST Smoking Subscription Box service, offering the lowest prices on bongs, bubblers, dab rigs, glass pipes, vaporizers, and more! Come visit our online head shop with fast shipping & No BS!
Información de contacto
6225 N Hollywood Blvd Ste 145, 89115, Las Vegas, Estados Unidos
- care@dailyhighclub.com
- dailyhighclub.com
4,2
Muy bueno
118 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 90% de las opiniones negativas
Suele tardar más de 1 mes en responder
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No response for 4 weeks on an email
No response for 4 weeks on an email. But were glad to take my money. Didnt even cancel my order after being asked to do so. Had to get my money back through paypal. Now that my moneys back im very happy. Dont wire them money... Make sure you are safe. I will never order with them again.
5 de mayo de 2024
Opinión espontánea
Respuesta de Daily High Club
Hi Meik,
Are you sure you left this review on the right company profile?
We do not accept payment via PayPal, nor are we able to find an order under your name. We've sent you a request for further information.
According to your profile it seems you are in Germany.
We are DailyHighClub.com a US based company that serves the local market. We've been in business since 2015 building a strong brand presence. In 2022 a Dutch company started using the brand name dailyhighclub.nl - they are not affiliated with us in any way.
You can take a look at our website and you'll see that we have a different brand, logo and products.
We'd appreciate it if you could take this review down if that's the case. The Dutch company's profile is:
https://www.trustpilot.com/review/www.dailyhighclub.nl
All the best!
Scam
Scam! Do not buy anything in there!460e and no response, no contact with the seller. Dont buy in there. Adress ist the postation.They dont care about anything.
2 de junio de 2024
Opinión espontánea
Respuesta de Daily High Club
Hi there,
We're sorry to hear that you have an unsatisfactory experience. We are unable to locate you on our system and you did not provide us additional information to contact you directly.
We are DailyHighClub.com a US based company, we serve the local market and don't offer our products in euros. Perhaps you made an order with the Dutch company that opened in 2022.
dailyhighclub.nl is not affiliate with us in any way. We (Daily High Club) were established in 2015, the Dutch company registered in the Dutch Chamber of Commerce under the name Siebel Corporation B.V. was established in 2022. They chose to use the brand name "dailyhighclub.nl" which is easy to confuse with our brand, Daily High Club, that has been established for almost a decade.
If there's anything we can assist you with, please don't hesitate to reach out.
Have a great day.
Absolut NICHT zu empfehlen
Absolut NICHT zu empfehlen. Ware für 430€ bestellt. Laut Webshop lieferbar. Nach 4 Wochen keine Ware, keine Reaktion vom Verkäufer, ich kann nur darauf hoffen dass PayPal mir mein Geld zurück erstattet.
24 de mayo de 2024
Opinión espontánea
Respuesta de Daily High Club
Hi there,
It seems you left a review on our profile by mistake.
We're sorry to hear that you are having troubles with your order.
Since we are not affiliated with the Dutch company you are referring to, we would advise you share your feedback directly on their profile which you can find here:
https://www.trustpilot.com/review/www.dailyhighclub.nl
It's easy to get mixed up as they chose a similar name to ours.
We wish you all the best in getting a resolution.
Have a great weekend!
Order fixed, customer service ended up reaching out
Worst customer service and experience with this company. Did not receive the main part of my order that was $38 they only shipped the added papers I ordered which was $1.99. Complete ripoff and customer service won't reply or get back to me.
UPDATE: received a replacement order 6/4/2024 for the item I purchased on the 4/20/24 sale. Customer service saw my review here and reached out to me. They informed me they had some issues due to changing to a new system. Which seemed to be the reason they kept transferring me around and I didn't get responses. Glad I received what I paid for.
18 de abril de 2024
Opinión espontánea
Respuesta de Daily High Club
Hi Kelly,
We're sorry for the delay in getting back to you. Things have been a bit hectic with an increased volume in emails and calls recently.
We've went ahead and created a replacement order for the missing items and will ship it out ASAP.
If there's anything else we can help you with in the meantime, please don't hesitate to reach out to us directly.
Have a wonderful week ahead!
Waare wird nicht geliefert
Mann bestellt , aber die waare kommt nicht. Und keine Reaktion von daily high Club .
Dank PayPal habe ich mein Geld 356 € zurück bekommen.
Ich kann nur raten da nichts zu bestellen
23 de mayo de 2024
Opinión espontánea
Respuesta de Daily High Club
Hi there,
It seems you left a review on our profile by mistake.
We're sorry to hear that you are having troubles with your order.
Since we are not affiliated with the Dutch company you are referring to, we would advise you share your feedback directly on their profile which you can find here:
https://www.trustpilot.com/review/www.dailyhighclub.nl
It's easy to get mixed up as they chose a similar name to ours.
We wish you all the best in getting a resolution.
Have a great weekend!
Dit gaat om Daily high club in Rotterdam!! Nederland …
Update dit is de Daily high club in Rotterdam Nederland ze zeggen altijd dat het gaat om America DAT IS NIET WAAR!!! nog steeds geen antword van ze en ik krijg mijn geld niet terug !!!!Dit gaat om Daily high club Nederland niet die in America dat is en excuus van deze oplichters, order 1499 nooit geleverd kontact met ze niet mogelijk ik heb alles geprobeerd ze stuurd 2 keer email met excuus en korting op volgende bestelling (de lef) dus ze kan kontact met mij hebben als ze willen nu niets meer gehoord twee half weken sinds bestelling dit les kost mij €174 KOOP NIETS VAN DEZE SCAMMERS !!
16 de abril de 2024
Opinión espontánea
Respuesta de Daily High Club
Hi Chris,
We're sorry to hear that you are having troubles with your order.
Since we are not affiliated with the Dutch company you are referring to, we would advise you share your feedback directly on their profile which you can find here:
https://www.trustpilot.com/review/www.dailyhighclub.nl
It's easy to get mixed up as they chose a similar name to ours.
We wish you all the best in getting a resolution.
Have a great weekend!
Haben eine Wachstumslampe vor über 2…
Haben eine Wachstumslampe vor knapp 3 Wochen Bestellt und keine Versandbestätigung erhalten .. Auf Nachfrage per E-Mail antwortet auch keiner ....
29 de abril de 2024
Opinión espontánea
Respuesta de Daily High Club
Hi there,
It seems you left this review on the wrong profile. We're DailyHighClub.com a US-based company.
It seems you wanted to review a Dutch company with a similar name:
https://www.trustpilot.com/review/www.dailyhighclub.nl
All the best.
Shattered product-no response from company
My order that I received LAST MONTH was completely shattered when it arrived. I've sent them dozens of emails, and numerous Facebook/instagtam messages about it for over a month now with not a single response. They have read my Facebook messages but won't response.
***update***
They did a response on here saying they sent us an email back regarding the order. They did NOT send any emails at all.
7 de marzo de 2024
Opinión espontánea
Respuesta de Daily High Club
Hi Lauren,
Thank you for your continued patience and understanding during this transitional period.
Our support team have been trying to reach you regarding your issue via the email address used to place the order. We explained the situation and how we can rectify it for you. We are awaiting a response with the option most suitable for you.
Unfortunately, due to some technical issues that we have been experiencing, our support team did not have access to all the tickets sent in. Therefore, we were only aware of the issue recently after we have identified the technical error and resolved it.
Our social media accounts are run by our marketing team. Due to the longer than normal response time our customers experienced during the technical difficulties, there has been a high volume of messages coming in various communication channels. Our marketing team did their best to try and forward all the complaints to our support team. Due to the sheer amount of messages, it was difficult for them to respond to every message, but I assure you that we did not intend to make you feel unheard or ignored. We're working diligently to get back to each and every one of our lovely customers.
Awaiting your response via email.
Have a wonderful weekend :)
Update: To address the update posted by this reviewer. The order was not made by her, therefore we reached out and resolved this case with her partner who had placed the order. We also CC-ed her in the initial communication.
This issue had been promptly resolved as per the customer's request and they reported being satisfied with the experience despite of the delayed resolution caused by our move to a new support ticketing system.
Just a classic scam
Just a classic scam. I have been trying to get into contact with them about an accidental order for WEEKS SINCE MARCH 11th. I have contacted them through email, their web contact form, and through Instagram. now I have to get into contact with my bank tomorrow and see what they can do. It’s honestly a shame that companies like this are allowed to exist. They take your money and just refuse to respond when you have issues. I’ll spell it out: S.C.A.M
8 de marzo de 2024
Opinión espontánea
Respuesta de Daily High Club
Hi Evan,
We're terribly sorry for the less than satisfactory experience you've had with us. Unfortunately we had recently transitioned to a new support system and there was a small period where our email support was down and only our live chat support was up. We fixed the issue once we were made aware of it but it has affected multiple customers who tried to reach out to us via email.
Our support team doesn't handle social media accounts, but our marketing team does their best to relay any customer issues to get them resolved.
Our team have sent you an email asking for more info regarding the issue you're facing in order to get it all sorted out for you right away.
We greatly appreciate your continued patience and understanding.
Scammers
These guys are straight scammers ive been trying to contact them for over two months now they too my money and wont contact me at all i havent retrieved a single box from them and they will not answer me at all man
Update they got in contact with me and still wont send CRAP they are a complete scam now do NOT use these guys are you will get scammed Also i asked for a refund since i havent gotten a single item and they will NOT REFUND
21 de marzo de 2024
Opinión espontánea
Respuesta de Daily High Club
We appreciate your feedback, although we're disappointed to hear about your experience. We take customer satisfaction seriously and strive to address any concerns promptly.
We were having troubles locating you in our system as you have not provided sufficient information regarding. But after a deep dive we found you in our system and I see that our support team has already reached out to you with instructions to have your lost package replaced.
Please check your email as we're awaiting your response.
We're committed to resolving any issues and ensuring our customers have a positive experience with us. Thank you for your understanding.
Very poor customer service
My order arrived broken and i have been emailing them for over 3weeks now and they will not respond.
They could have said they will not give a replacement or anything, but I haven't gotten a reply from them at all.
I have been a loyal customer for a few years now. I thought they were great, but there is just no after sale service.
Very poor customer service 😞
17 de marzo de 2024
Opinión espontánea
Respuesta de Daily High Club
We sincerely apologize for the inconvenience caused by the delay in our response. We recently underwent a system change which resulted in some emails not reaching us. We are truly sorry to hear about the issue with your order, and we want to make things right for you as soon as possible.
However, we were unable to locate your order in our system based on the information provided. To assist you further, could you please reach out to us with your order number and pictures of the damaged item? This will help us expedite the resolution process and ensure you receive the assistance you deserve.
Your satisfaction is our top priority, and we greatly appreciate your loyalty as a customer over the years. Please accept our sincerest apologies once again, and we look forward to resolving this matter promptly. Thank you for bringing this to our attention.
Damaged product, no response
I was sent a damaged broken product. I immediately contacted customer support with photos. It has been 3 weeks, they have been contacted via email, Twitter, and Instagram multiple times, and will not respond to return my money, or even respond at all, despite sending me a smashed piece of glass. I cannot get my money back from them and have had to file a chargeback. Quite literally scammers, do not trust this company.
26 de febrero de 2024
Opinión espontánea
Respuesta de Daily High Club
We are truly sorry to hear about your experience, and we completely understand your frustration. It's absolutely not the level of service we strive to provide. We recently transitioned to a new system, and unfortunately, there were some technical hiccups that caused us to miss your email. We reached out to you as soon as we realized the issue, but we understand that it was too late, and we're sorry for any inconvenience this has caused you. We take incidents like this very seriously, and we're committed to making things right for you. We did not contest your chargeback so a refund would be issued to you. We hope to have the opportunity to regain your trust in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.
Ik wacht al 1,5 maand op mijn…
Ik wacht al 1,5 maand op mijn bestelling! Ze reageren niet op telefoon/email/ WhatsApp. Zo ga je niet met mensen om!
14 de marzo de 2024
Opinión espontánea
Respuesta de Daily High Club
Hi Bob,
Thank you for taking the time to leave a review. Unfortunately it seems you are reviewing the incorrect profile. This is DailyHighClub.com a US-based company.
There is a new company in The Netherlands with a name close to ours, which has been causing some mix up with customers.
We hope you are able to get your order and your issues resolved. All the best!
Betaald maar naar 3 weken is er nog…
Betaald maar naar 3 weken is er nog steeds niks geleverd?reageren nergens op? Na hier een ervaring te delen reageren ze wel weer en daarna niet meer vragen ze om bestelnummer en je hoort weer niks?en een goede review is hier zo geplaatst dus trap er niet want de review kunnen ze zelf nog wel geplaatst hebben jammer dar je er geen screen shot bij kan voegen want nu ontkennen ze dat ik het bij hun heb besteld
14 de enero de 2024
Opinión espontánea
Respuesta de Daily High Club
Hi there,
Thank you for leaving a review. It seems you have published this review on the wrong profile.
This is the profile belonging to DailyHighClub.com - a US based company. We have reached out to you directly to clear this up. Please reach out to the company you purchased from for further support.
All the best.
Not the best start but Peter for the win at the end.
Update. Peter L. was awesome. As I stated he had emailed within a few hours of my first email and writing the review. He fixed the problem and didn't make it harder on me. Thank you.
So I have upgraded my review from 2 to 4 star.
First the site will claim order now have by this date. The date was not even close to when I got it. Next they couldn't even send the one item I ordered. They sent something else! So now that I've waited for something past the date they claim. They couldn't even do they job. Send the right item. As of now I'm giving a two star. Because while writing this, they emailed saying they are fixing it. If you want 5 stars. Do it right the first time. If the company can't, start looking into why it happens.
29 de enero de 2024
Opinión espontánea
Respuesta de Daily High Club
We're happy to hear that our amazing support team were able to get this taken care of for you!
I am unable to look up your order myself since you haven't provided enough information to this review. Please feel free to do so at any time if you would like us to investigate this further for you.
We're always here to help and are looking forward to seeing you again at the Daily High Club!
Het is een super webshop
Het is een super webshop
Lampen doen het super
Is een aanrader
Daily shop.com zijn oplichters bestel op deze site voor kawliteit
27 de enero de 2024
Opinión espontánea
Updated 12/24
Ive recieved 3 boxes from this company, each one arrived well after the themed holiday. In fact, when I got an email saying i was getting a november box, and saw the November was ANOTHER sillipipe, and a cheap looking turkey bong, i contacted support to cancel. She said it was cancelled, yet yesterday, December 6th, 13 days after Thanksgiving, this shìtty Thanksgiving box arrives anyway and they charged me for it. And the email about the box, and the day i contacted them was weeks before Thanksgiving. If they send me any more unwanted, nonordered boxes, Im not only disputing the charge with my bank, Im reporting them to VISA and the BBB. I really didnt want to deal with them again at all anyway. You see, when i placed the second order, they had reward gifts advertised. And it worked by tiers. So spend, $50, pick from the $50 gifts. Spend $100, pick a $100 and a $50 tier gift. This is how it was supposed to work. In the $200 section was a former box, cat box. So i spent $200 to get that along with the 150, 100, and 50 boxes. I to this day have not recieved a single one of those 4 bonus gifts. And its been like 3 months now. Bait and steal by deception. I contacted customer service and typed a long inquiry explainig the situation, what i was supposed to get, and so forth. Gave order number, exact product names, etc. i know the 200 was the cat box, one was supposed to be a scorpion bong, i think a RAW cigarette roller was the 50, and there was one other thing. I recieve an email back with a screen shot of the gift offer and the only words "these gifts?". W tf? No dummy, Im talking about the gifts on wheel of fortune... W tf do you think im talking about? Didnt get any more responses after that. Yo, the first 2 boxes didnt even have the clipper lighters in them! Twice in a row, first two orders, both missing items (was a mat missing too). What are the odds of that unless its a very common occurance?
I found out that a company called Hightide owns this company, as well as Dankstop, Grasscity, Smoke Cartel, Nuleaf, and Famous Brands. I would be reluctant to order from any of those ever again. I had issues with a couple Grasscity orders as well already (broken & missing items), and these are all run by the same parent company, so I'm sure they all share the same shady business practices as daily high club.
Edit 12/24: i did recieve all four missing gift items a couple days ago. So it took a few months, but i did recieve everything in the end
5 de diciembre de 2023
Opinión espontánea
Respuesta de Daily High Club
Hi Jeffrey,
Thank you for taking the time to leave such a thorough review, the feedback we receive is used to improve our operation to better serve our lovely customers.
We have been trying to resolve this for you but we are unable to receive a response from you.
In regards to the free gifts, we released that promotion for a limited time, and it seems your selection of gifts was not added to your order. We manually created the order and are having it sent out ASAP.
In regards to the subscription box, you had 3 subscriptions with us. You requested to cancel the El Primo box, and our support team assisted you in doing so. We are unable to find our system that a box was sent out from that subscription.
We're sorry to hear that there were items missing in your boxes. We urge our customers to reach out directly if they believe there's anything wrong with their order. We've always got your back and will send a new package.
Please don't hesitate to reach out if there's anything else we can assist you with.
Have a wonderful week :)
I've been a DHC subscriber for over a…
I've been a DHC subscriber for over a year, and the quality of the glass combined with the fun accessories always brighten up my month. The shipping timelines were tough earlier this year but things seem to have straightened out and everything is coming on time now.
19 de noviembre de 2023
Opinión espontánea
Respuesta de Daily High Club
Wow, what a milestone – a year of unboxings together! 🌈 Thank you so much for your continued support and for being part of the Daily High Club family.
It warms our hearts to hear that the glass quality and accessories have been brightening up your months. Your enthusiasm is the fuel that keeps us going, and we're thrilled to have you on this unboxing journey.
We appreciate your understanding about the shipping timelines earlier this year. Rest assured, we've been working hard behind the scenes, and it's fantastic to hear that everything is back on track and arriving on time now.
If there's anything specific you've loved in the past or if you have any preferences for future boxes, we'd love to hear your thoughts. Here's to many more months of joyous unboxings ahead!
Great range of product
These boxes are always such a joy to receive. The items are always very cool and unique. The assortment is awesome and always has me covered until the next box arrives!
1 de noviembre de 2023
Opinión espontánea
Respuesta de Daily High Club
Our product team spend their time planning the next box with just that in mind! We want to make sure that every box is perfect on its own, but also perfect as part of the monthly subscription boxes. We're thrilled to hear that we've achieved that successfully. Our product team will be over the moon with your review, thank you for taking the time to share it :)
Great service!
Love getting these boxes month to month. I smoke a lot so I always need new supplies like papers and fresh bowls and bangers. My bong collection is so diverse, I have a different bong for each occasion. Also the box illustrations are always cool and I’ve been collecting them for awhile!
31 de enero de 2023
Opinión espontánea
Respuesta de Daily High Club
Thank you for the awesome 5-star review! 🌟 We're thrilled you love our monthly boxes with fresh supplies and cool illustrations. Your diverse bong collection sounds amazing! If you ever have suggestions, we're all ears. Enjoy your smokes, and thanks for being part of our daily club!
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