Decorative Aggregates Opiniones 

1227
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After ordering a sample of slate chippings to make sure they would be a good match to top up my existing slate gravelled area, I ordered 160kg of bagged slate (8 x 20kg). The online "how much will I... Ver más

Valorada con 1 estrellas sobre 5

Very disappointed. The stones delivered looked nothing like the website photos. Expected bright white marble but received grey/beige stones. Misleading advertising. I’m now seeking compensation thro... Ver más

Valorada con 5 estrellas sobre 5

Ordered bulk bag (800kg) of 40mm grey slate, which has some larger slate mixed in. There are also pieces slate with green veins running through them, once washed off after laying really brings the sla... Ver más

Valorada con 5 estrellas sobre 5

Brilliant! First time user after two very disappointing previous purchases from “Gravelmaster”. Ordered online a bulk bag of Dove grey chippings for our driveway and picked the delivery date (... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de piedras
  2. también en la categoría
  3. Empresa de aglomerados
  4. Proveedor de materiales de pavimentación
  5. Proveedor de piedra natural
  6. Tienda de insumos para paisajismo
  7. Vivero

Información proporcionada por diversas fuentes externas

Decorative Aggregates - the UK’s number 1 supplier of decorative aggregates, gravels, cobbles, pebbles and much more. Buy online today!


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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3,9

Todas las opiniones

(1227)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional quality and service

We have ordered bulk gravel from this company on a number of occasions and every time our experience has been EXCELLENT.
If they have the product you're looking for my recommendation would be to order it from them. Their delivery partner, Walkers, have also been superb.

7 de abril de 2022
Opinión espontánea
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Respuesta de Decorative Aggregates

Hi Michael, thank you for the great review! we hope you enjoy your aggregate!

Valorada con 5 estrellas sobre 5

Customer service outstanding Sarah

Excellent products and great price too, delivery is very fast and most impressive of all is that I ordered the wrong stone and emailed them, they replied within two hours and after paying a return charge which was totally acceptable as all my fault they refunded the remaining and will collect within two days so I can get different stone delivered, big shout out to Sarah in the office for providing excellent customer service which is very hard to find nowadays

6 de abril de 2022
Opinión espontánea
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Respuesta de Decorative Aggregates

Thank you Derek for the fantastic review! We are very happy that you have had such a positive experience with the Decorative Aggregates and also with Sarah. Our customer service team take great pride in dealing with every customer and it is a morale boost to read a review such as yours. Thanks again!

Valorada con 5 estrellas sobre 5

Good experience and product.

After having a nightmare experience with gravelmaster I tried this firm. Brilliant and their customer service actually works. Thanks.

27 de enero de 2022
Opinión espontánea
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Respuesta de Decorative Aggregates

Hi John, Thank you for the positive feedback! We are always happy to hear comments such as this!

Valorada con 1 estrellas sobre 5

Avoid, materials will not arrive!

If you order from this company you will have no idea when your delivery will be made or even where your gravel is once they’ve despatched it. And neither will they! They use an absolutely terrible delivery company who cannot be contacted no matter how many times or what hour of the day you ring. The delivery company don’t even respond to Decorative Aggregates themselves.

We cancelled our order after over a week’s delay with landscapers waiting and unable to finish the job due to the lack of materials. When I cancelled, the sales person said it happened all the time.

To add insult to injury, several days after cancellation the delivery company sent me a completely fraudulent text saying that delivery had been made!

Decorative Aggregates, your brand and reputation are being destroyed by your useless haulier contractor,

30 de diciembre de 2021
Opinión espontánea
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Respuesta de Decorative Aggregates

Hello Seren, thank you for your review. We apologise that you experienced delays with receiving your order and decided to cancel. We have advised on our website that due to the current nationwide delays being experienced within the haulage network due to driver shortages, whilst the majority of orders arrive on time, some orders may experience delays of up to 2 working days or more. (These haulage disruptions have been widely reported in all major news outlets including the BBC). We outsource our deliveries to several major independent haulage companies and unfortunately, they are all experiencing similar disruptions. We have asked hauliers to keep customers informed regarding delays and we apologise sincerely for any inconvenience caused.

Valorada con 3 estrellas sobre 5

Worriyingly after spreading all the…

Worriyingly after spreading all the graphite grey slate on the garden I noticed that on the bag it stated ‘grey 40’ ? This presumably rerferred to the size? delivered which is not what I ordered which was 20mm and was too late to change So if you use this company CHECK YOU GET WHAT YOU PAY FOR BEFORE LAYING IT OUT.

8 de noviembre de 2021
Opinión espontánea
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Respuesta de Decorative Aggregates

Thank you for your review. Please may you contact us directly at enquiries@derbyaggs.com along with your order reference number and we will verify and investigate this promptly.

Valorada con 5 estrellas sobre 5

Would recommend to any one

We ordered on the recommendation of a previous customer. We were not disappointed. The stone looks great. We were out when it was delivered but the driver left it in a carefully considered spot, obviously using his initiative. So pleased with the final result, and the customer service.

6 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely dark grey granite

Easy to use website to order, a quick delivery date offered. Good value and good service. Would definitely recommend, exactly what we wanted.

5 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Simple & painless.

The ordering process & the delivery couldn't have been any easier. I knew what sort of service would be provided because I've used them a couple of times in the past. It's always been a pleasure knowing that the team want to make the transaction as painless as possible.

5 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was very pleased with the product I…

I was very pleased with the product I purchased and also the efficiency of my materials being delivered
I Will definitely be ordering more products from decorative aggregate in the future and would recommend DA to anyone

4 de noviembre de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Delivered on time

Delivered on time. On first look the stones are really white but now they have been down and rained on i would say half are pink. Dosnt look silly but not as white white as expected. Nice size pebbles but would say a quater of the bag where small shingle like stones. Would buy again but just be aware you may need more to compencate for the smaller shingles.

4 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thumbs up

The end to end process was seamless. Delivery was prompt and dropped where I needed it with a phone call te let me know he was on his way. The stones where a good quality and look great in situ. The only minor negative is for the stones I order, only came in one lot size, so it meant I had to over order and then try get rid of loads. I suppose you can’t have it all 😉

4 de noviembre de 2021
Opinión espontánea

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