Defender Security Products Opiniones 

409
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After reading an article on face book I checked my CO. Monitor and it was out of date. Searching for a new one, and there are a few, your Defender, in my opinion is really the only one to purchase.... Ver más

Valorada con 5 estrellas sobre 5

Purchased a Defender Pro-TEC Key Safe. It's a much better built product than the one it replaced (one of those with four spinning dials that apparently are very easily accessible...) Delivery was... Ver más

Valorada con 5 estrellas sobre 5

A friends car was stolen off his drive way, the car was fitted with a keyless entry system so the persons responsible must have had relay unit to boost the keyless signal and take the car. Defender se... Ver más

Valorada con 4 estrellas sobre 5

EDIT Product now received, bo quibble and helpful customer service and response. Thank you for rectifying and resenting my product (stars updated too!) ************ Product not received, af... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de equipos de seguridad
  2. también en la categoría
  3. Proveedor de sistemas de seguridad
  4. Tienda de accesorios de hardware
  5. Tienda de accesorios para automóviles
  6. Tienda de alarmas antirrobo
  7. Tienda de cajas de seguridad y cajas fuertes

Escrito por la empresa

We stock and supply the highest quality range of security products in the UK. We have over 30 years of experience in the crime prevention industry and have translated this expertise into a trusted and seamless retail website that prioritises ease of ordering, excellent customer service and reliable delivery. Allowing you to focus on protecting what’s important.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

409 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(409)

59 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Pouches don’t last that long

The signal blocking pouches last about 6-8 months before signal gets through them. Have had to buy more. They aren’t that expensive but that isn’t the point, I read online that they fail over time, but don’t think I’ve seen that declared on the defender site. I only realised signal was getting through as my partners car has walk away/ walk towards and the headlights came on.

18 de enero de 2025
Logotipo de Defender Security Products

Respuesta de Defender Security Products

Hi Phil,

We're sorry to hear you're experiencing issues with your item. Our products are designed to last longer than 12 months when following the care guidelines. If you believe you've followed them and the pouch is still underperforming, there may be a fault with the product.

If you have your original order number and the item is within 12 months of purchase, we'd be happy to replace the faulty pouch for you.

Please get in touch with our customer service team, and we'll assist you further.

Kind regards,
Ella

Valorada con 1 estrellas sobre 5

Not safe key safe

I bought a defender pro tec key safe
On setting the 4 numbers to enable entry I tried it many times to ensure it worked.
On one occasion I entered the combination the wrong way however it still opened the key safe.
Clearly there is NO way to lock your numbers in.
So if you have 1234 as your code you can gain entry using 2314 or any combination, crazy!
I suggest you make it clear in your advertising that this is the way it functions as I bet a number of people like myself did not know about this I did a lot of research as a retired chief inspector of Police and didn't spot this anywhere until my purchase.
It's a basic assumption the code will fixed.
I have just spent an hour with trading standards about this matter.

22 de enero de 2025
Opinión espontánea
Logotipo de Defender Security Products

Respuesta de Defender Security Products

Hi John,

As mentioned in our recent communication, this behaviour is due to the mechanical nature of push-button key safes. These key safes operate based on which buttons are pressed, rather than the sequence in which they are entered, a standard design feature across all brands using this mechanism.

If this is a concern, we recommend considering a key safe with a combination-style lock, which requires the code to be entered in a specific order.

I hope this helps.

Many thanks,
Ella

Valorada con 5 estrellas sobre 5

Best car key pouch

Bought a car key pouch from Defender Security Products. Reviews say it's the best on the market and I have proved this. Took the key right up to the car inside the pouch and it did not open the car

4 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Second time I’ve used the company in…

Second time I’ve used the company in fairly quick succession. Fast efficient service. We purchased several on the Tv simulator sec lights for family. Great product & works well. I showed it to a visiting Estate Agent who was viewing a vacant family property- he was most impressed and was going to purchase one.

9 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality product & great customer care

I purchased the Defender Pro-tech key safe about 10 months ago. It’s proven to be a robust and quality item. The only drawback has been that I have found the covering a little stiff to get on and off. I emailed the company’s service centre a few days ago. I received a response a day later, which in itself is commendable given the number of companies that do not respond and/or do not do so efficiently. The advice in terms of loosening the fixing bolts slightly was useful and worked.
So credit to Defender Security Products for responding to a customers difficulties; doing so quickly; and giving helpful advice.

15 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Deslite the lens coming loose occasionally, and the USB C charge port rubber being opposite the on off button which can be confusing in the dark, it's well built and of solid construction

The rather large torch was a good buy. I got it for my Defender 300 TDI which I use in my woodland, and this torch is intended for finding my dogs in the dark in wild woodland habitat, and to look at the health of specific trees in the dark or dim light. It is perfect for illuminating difficult areas at some distance. Also if I was to break down it can provide advanced warning to oncoming vehicles on narrow country roads. So although bulky it suits my needs.

18 de noviembre de 2024
Valorada con 5 estrellas sobre 5

great mini key signal block pouches

I bought a pair of their mini key protector cases back in February 2024. They worked well and blocked the signal preventing me from being able to open the car. In October / November, Unfortunately they seem to lose the ability to block the signal. I contacted the company and after a couple of emails and providing them with some images to show the state of the pouches (little wear) they have replaced the faulty ones. Great customer service and the new ones work correctly.

19 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

BUYERS BEWARE

BUYERS BEWARE! We saw this company's Farrafday Pouches [Defender Signal Blockers] were recommended by Auto Express and the company had excellent reviews on Trustpilot ...so we bought these pouches for our Mercedes keys. The only way we know of to test that these pouches are working is to approach the car with the keys in our hand and the door automatically unlocks ... then try again with the keys in the Farraday pouch and hopefully the car will stay locked. Unfortunately this was not the case with the Defender Signal Blocker ... the car unlocked every time we walked up to it with the keys sealed in the pouch. So I tried to contact the company to ask why ythis was happening but they don't speak with customers ... you can only email or write. So I emailed and they sent a pre-paid label for me to return the pouches for testing. Weirdly, they returned the pouches stating that they were working and not faulty ... so now we have 2 pouches that clearly do not block the signal as they are supposed to do and will have to be binned! So my recommendation is ... DON'T BUY THESE

18 de noviembre de 2024
Opinión espontánea
Logotipo de Defender Security Products

Respuesta de Defender Security Products

Hi there,

We are sorry to hear about the issues you've encountered.

We want to reassure you that this product has been rigorously tested by our team, on separate occasions. The signal was effectively blocked each time when the keys were placed in the back compartment. If you can confirm that you are placing your key into the back pocket where it says 'Insert Here', and it is still not working, we will be more than happy to issue a refund.

Many thanks,
Ella

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