DesignCafe Opiniones 38

My experience with Design Cafe has been extremely disappointing and unprofessional.

The project was delayed to nearly four months, with no proper communication or accountability from their team. Despite multiple follow-ups, we were not provided with accurate or timely updates. We had to continuously chase them while they failed to take responsibility.

It was later disclosed that due to internal operational decisions — including shifting materials to a new Mumbai warehouse — our materials were damaged. This was never communicated proactively and was only revealed after persistent follow-ups.

Such lack of transparency, poor planning, and negligence towards customer commitments is unacceptable. I strongly advise others to exercise caution before engaging with them.

No Responsibility taken by any team member - Designer (Shubham ), Sales person - Prajakta , Site Manager (Harshal). Please be are of this fraud and disguisting people and moreover by Design cafe

At the time of final of design
At the time of booking, presented a modular kitchen design based only on a photograph, without conducting any physical measurement or site inspection. Based on that representation, they collected payment after receiving the payment conduct measurements and subsequently present a different and inferior proposal. then all fraud team active after part payment, then they denied for refund. so i am request to potential customer please dont waste time in design cafe, please save your MONEY, TIME AND ENERGY. DESIGN CAFE ONLY ONE MOTTO " LEARN HOW TO CHAET"

Yogesh design cafe ki team se kaam na karwaye , ghar se saman chori hota hai , piche se ladki bhi lekr aata hai , koi bhi kaam proper nhi krte mera ghar se 25000 ka saman chori kiya

Very very bad experience do not trust them for my experience I gave the initial payment and the guys absolutely turned on t
Us they are not ready to show us the design we finalize the quote on not are they giving the money back we are going to file a case

Less than 1. They try to get the booking advance only by manipulating with their words of commitment without any transparency about their policies and timelines. After committing to the required timelines, they simply went incommunicado for 10 days even when there was a whatsapp group with 5 of their representatives. The measurement visit and everything else was delayed. They significantly changed the timelines and started making false promises again when asked for a refund stating their no refund policy (which was never told before). They shared their policies much later. Will not recommend this experience to anyone.

I would rate this less than a zero. They have a very good looking Etsy page. Obviously they’re using AI to respond to customer inquiries. I sent them more than $1600 to build a bench for my recently deceased father to put at his favorite hiking spot. They sent me updates obviously now looking back it was AI and the date that it was supposed to be received it never came. I contacted them and they cut off all contact and they shut down their Etsy page. I was completely reimbursed by Etsy thank god.. This is a scam. It’s not just money but the time and effort that all my family put into gathering money to put a bench up for my father. The time it took to walk through all the hiking trails and hanging rock State Park with the superintendent. Marking out places in working with the entire staff, and this took months and it was embarrassing to say the least I was the lead in the project. My entire family had my trust and their money to put something up for my father, and they took my money and ghosted me. It was horrific.

I had a very disappointing experience with Design Café OMR Thoraipakkam. During the agreement discussion, their sales manager Mr. Vimal clearly mentioned that work would start right after sign-off and 10% advance payment. Based on that assurance, I paid ₹1,00,000.

However, after making the payment, they completely changed their statement, saying work will only begin after tiling completion. It’s now been over a month — no one contacted me, no measurement was taken, and all my calls are being ignored.

When I asked for a refund, the team simply quoted “no refund policy,” even though zero work has been done. This clearly shows how customers are misled only for sales targets.

Extremely unprofessional behavior — I would advise anyone planning to work with Design Café to get every commitment in writing before making any payment. I am now taking this up legally with the consumer court to recover my amount.

Project ID: DC-1102309
Branch: OMR Thoraipakkam

Normally, I don’t write reviews, but my experience with Design Café – Project Id DC 103874 was so disappointing that I feel it’s important to share, so others can avoid going through the same trouble.
We signed up with Design Café in early April 2025. At the start, they promised project completion within 75–90 days, which was acceptable since the agreed handover date was July 2nd. However, the reality was very different.
For the first 30 days after signing, there was no communication from their side. Later, we learned that our assigned designer was on long leave, and only after repeated follow-ups was a new designer allocated in May. Unfortunately, the process dragged on — every design change request took over a week (sometimes more), and the design phase stretched unnecessarily until mid-June, again only after multiple chasers from our end. Neither the designer nor the project manager showed any proactive involvement.
By mid-June, the second designer also went on leave, and a third one was assigned, forcing us to repeat the entire back-and-forth process. We moved into our new home on July 1st without essential furniture because Design Café failed to deliver on their commitment. Frustrated, we descoped major parts like the kitchen, mandir, and crockery unit and instead got them done by a local vendor — who delivered much better quality.
When we tried to cancel the project, we were told the 10% booking amount would not be refunded. I even suggested adjusting the same amount against a TV unit delivery, but they refused. Ultimately, the project was only delivered in September, and to our dismay, the quality was terrible.
The wardrobes, for example, had huge gaps in the sliding doors, allowing mice, insects, cockroaches, and dust to enter freely. This completely defeated the purpose of having wardrobes in the first place. When we complained, their response was dismissive — “this is what you selected.” At no point did their designer inform us that such gaps would exist.
Overall, the entire experience with Design Café was filled with false commitments, lack of transparency, and extremely poor quality of work. After paying such a huge amount, what we got in return was stress — financial, mental, and physical. Our main furniture is ruined, and we only regret ever signing up with them.
I strongly recommend others to stay away from Design Café. They are neither reliable nor professional.

Terrible experience, they work in bad faith. Please do not consider them even if they are last option.

Had a very bad experience with the Design cafe kharghar team. They asked for high booking amount and promised that they will do complete designing with high quality 2d and 3d renders of house which will be completed within 100 days. But to my dismay the initial design only took more than 3 months. Even the renders were of very poor quality. Then they refused to design anything other than modular. The quotation was hiked to more than 1.5 times initial and revised quote after design finalisation which included unnecessary items like wall fillers,exposed panels and skirtings which was never informed anytime before and was added later. This all and frequent design changes and the designer always making excuses and cancellation of meeting led to time waste and even after 11 months the project did not even start even when 25% of the total project value was already paid. They also changed the paint quality from premium to economical inspite of increase in project cost.
I would like to tell everyone who is thinking to choose design cafe that they are frauds and don't pay even a single penny of your hard earned money as their whole strategy is to to block the booking amount and force customers to pay extra.

There is nothing they can improve about. They have hidden terms and conditions and many people complained they loot money. Especially the Hyderabad team is the worst ever.

Review of Design Cafe

Be extremely cautious when making your initial payment to Design Cafe. Limit the project scope to essentials like kitchen and wardrobes. They have a hidden clause that reduces your discount if you later reduce the project scope, even if it's based on the designer’s advice. The sales team may push for a larger scope to trap you into higher costs.

Key Points to Consider:

Choosing a Designer:
At signup, demand the best designer and visit their previous work sites. Talk to the clients there to gauge the designer's knowledge. Many of their designers lack practical experience and are more focused on sales.

Site Visits and Meeting Minutes:
Ensure the designer visits your site regularly and sends detailed minutes of each meeting. They have been known to manipulate meeting notes to blame delays on customer indecision.

Refund Policy and Management Issues:
If a designer underperforms, as in my case where the designer was fired, they won't refund your money. Despite escalating to top management, I only received a token offer far less than my losses.
The local management is often arrogant, unethical, and unprofessional.

Product Quality:
Their standard products like wardrobes and kitchen setups are good. However, avoid their beds. Dressing tables and bathroom shelves are of decent quality.

Customer Service and Culture:
Their culture is problematic with local teams being extremely arrogant. Postpayment, you are at their mercy, and they rarely address issues proactively.
They lack an exit clause, trapping you into accepting subpar designs and products.

Installation and Deployment:
The installation teams are also arrogant and often do a shoddy job. You may need to chase them to fix issues like door alignment.

Customer Success Team:
This team is ineffective and won’t provide contact information for higherups.

Overall Recommendation:

Design Cafe has good products, but the staff’s lack of knowledge and their arrogant attitude are significant drawbacks. If you can manage these issues, you might proceed. Remember, each Design Cafe centre operates as a franchise, so discuss directly with the franchisee and create separate contracts for custom work.

Should you consider Design Cafe? Maybe, if you’re prepared to handle the challenges mentioned. Always ensure you have all agreements in writing and be ready for a potentially frustrating experience.

RUN AWAY FROM THIS COMPANY AND SAVE YOUR HARD EARNED MONEY. Horrible designers with zero knowledge or IQ, random charges in the name of policy, zero flexibility in terms of designs, and pathetic communication skills. I dont usually write reviews , but I am compelled to write this one so no one has to suffer what we did. Trust me and run in the opposite direction of design cafe.

The worst company to sign up for your home interiors….there sales team make a good pitch and promises a lot of things but once you sign up and are at the money they forget all of it….poor execution team, horrible designers, who have no idea what to do ….there vendors don’t turn up at the site and after making payment all you will do is chase them and it’s a pain getting them to do anything the quality of work and product is horrible for the money they charge…the entire team asssigned to your project is clueless and incompetent to work!!! The top management even after being aware about it turns a blind eye as far as they are making money!! Nightmare getting my house done from them ….do your self a favour and don’t make a mistake to get interiors done from them!!

1. How long will they take to get the product installed....and dig into the time they promise....for eg. If they say 2 months ....ask 2 months from when....bcoz they will mislead u by not sharing that after the measurements they will have a 5-7 days time for again checking the design and then they will place the order
2. Most important.... measurements....if u have Denmarked area then ask them how much space the final product will take ...in my experience... design cafe didn't use the space fully instead they have their particular size standard models and they will fit those into ur bigger space by creating fillers around ur Denmarked space and by that making ur storage under utilised ..
3. If u r getting a tour to the mock kitchen or mock living/ dining room ....and if u find something of ur liking make sure they will customise that particular product as per ur storage/ space ....bcoz when I ordered for shelf above the microwave they took the order and fix the product which I saw in the mock kitchen which vary the size I wanted ....and when I asked ...they said ..." Aap ko jo dikhaya thha wahi hai" ( silly response )
4. Make sure u r available when they take measurements....bcoz for me they just did it without even bothering to inform
5. Money will be always asked in advance....so in a way u r stuck with them..
6. Even after the measurements and everything when they will come for installation u may find the pieces are not as per the sizes and u may want them to be resized...

Only positive is installation team....done wonderful job...Mr..Vijay and Vishal very helpful
Finally do not trust them at all...
At all levels they have different people....sales person will rope u in who knows nothing about designs and company standards.... designer will not get involved after first meeting....u will be stuck with some amature contractor who won't be able to advise u

Wish there was an option to give 0 stars!
Got my interiors done by DC, Mount Road, Chennai. Spent more than 20L.
There are numerous issues, all from the architect, execution and Project Mgmt side.
Comms: Pathetic. Need to follow up for even the smallest of updates.
Management: They charge you a hefty amount for PROJECT MANAGEMENT. In the end, you need to do all the coordination and management.
Quality: Very poor. Alignment wasn't proper. shaky drawers. detachable shelves had issues, re-order of faulty parts resulted in more faulty parts being delivered. They also said that they do the QC BEFORE THE INSTALLATION. Quite unbelievable considering the real check of quality can be done only after installation.
Escalation: No one responds until you escalate. Even then they don't learn their lessons and WAIT for things to explode again. Their city operations head is the most uncouth and pathetic manager I have seen in any organization.

Worst service. Do not waste your money and time.
1. delay in every step
2. no transparency
3. customer bring she design
4. non complaint software
5. Delay after delay
6. no handover process
7. No guarantee documents in handover
8. No customer support
9. no proper way of handling the tickets
10. they dont care about the customer
11. dont keep the promises. every time they make some promises in the mail, chat etc., next day in the same mail and in the same chat they ignore...
and many and many..
dont waste money.

Do not invest in DC , Total waste!!!
Please do not invest ur hard earned money with DC

They dont keep up their promises.

Right from production of dc products till the hand over date there were lot of neglegence and delay.

The quality of the product and work was even more worst than we thought.

Moreover, within 2 months of hand over all the doors are hanging out from the frame.

We raised a complaint through their customer portal on 10/7/2023 no one turned up till now.

But before 2 days i recieved a mail that the service has been completed.

Worst Management!!!

There is a scam going on in Home Interiors Industry.

I bought a new house and was due for possession, so we started looking for interior options. Among others, we met DesignCafe. They showed interest in our requirements and offered to deliver within our budget. As we progressed, they offered us a coupon deal to upgrade raw materials at the same cost. To reserve this offer they asked us to pay Rs. 20,000, a non-refundable amount (our biggest mistake). However, after each discussion, their quotation value started changing. This got us worried and so I prepared an Excel file with all the requirements and asked them to fill in the cost. To our surprise, the cost was at least 30% higher than shown in the quotation. This is a big issue with all Interior companies they promise you within your budget, but you will end up paying almost 50% higher.

During this time, I was also moving my home loan to another bank and it took more than expected time. We informed them of this delay and told them to keep things on hold till later in April 2023, as we could not start without getting possession of the property.

This is when the scam started. On 31st March (year-end) they started forcing us to pay 10% of the quotation, or else will forfeit the deal for which we paid Rs. 20,000. They constantly harassed me till 11:30 pm with calls and messages. I decided to call back in the morning. After several calls and emails, we decided not to proceed with them. They were lying about the quotation, behaving unprofessionally and so we lost our trust working with them. Did not want to be stuck later. BTW they take 100% amount before installing anything at your house.

Now they are denying to refund us our money saying this is non-refundable. In the hope of some amicable resolution, I wrote to their management Gita Ramanan (CEO) & Anoop Krishnan (COO) on LinkedIn. After almost a month, no response.

Today I got a call again stating the same - No Refund. When I asked instead of a refund give me something of the same value. To that, they offered me an interesting deal, book a minimum order of Rs. 2,00,000 and they will adjust Rs. 20,000. Aryabhatta must be amazed to see how Zero can make a difference. To get my money back I need to pay 10 times more, must be a joke.

Facts of the case:

1) Amount was for reserving a coupon and not any commitment to start the work.

2) Design Cafe's presented us with false quotations and we chose to cancel the deal.

3) This was based on verbal discussion and no agreement/documentation was signed between us.

I thought to let it go as it was not a big amount, but I was reminded that it is my hard-earned money. I am posting this to make sure no one else falls into these scams. The Internet is full of such complaints and scams and no action is taken against any of them. They are happily defrauding homeowners and making money.

Worst experience with this team