Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

No complaints from my side! Very speedy service - ordered back end of the week and arrived within 2 working days. Whilst the design tool can prove challenging if you don't know what you want, my desig... Ver más

Valorada con 2 estrellas sobre 5

The case looks nice, fits the phone well. HOWEVER, the case blocks NFC/contactless and is a huge inconvenience. Support took almost 2 weeks to respond despite several attempts at contact via live chat... Ver más

Valorada con 5 estrellas sobre 5

Beautiful phone case that my daughter absolutely loves! Very durable and image hasn’t faded etc. Easy to use website to design exactly what you want. Also great value for money and fantastic customer... Ver más

Valorada con 5 estrellas sobre 5

Everything about D-M-C is great. The ordering process is easy, you make your design, take a picture of it and upload it, then take a short wait. The case is perfect and looks great. Very happy to reco... Ver más

Información sobre la empresa

  1. Tienda de accesorios para teléfonos celulares

Escrito por la empresa

At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

647 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 26% de las opiniones negativas

Suele responder en menos de 1 semana

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

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Valorada con 5 estrellas sobre 5

Lovely case, great quality

My experience with Design My Case was great. The design was exactly what I wanted, it's good quality, looks wonderful, it came quickly, and their customer service/communication is brilliant. Highly recommended!

20 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Product

What Can I say, Amazing product, Amazing Company, Highly recommend, Really Fast Delivery, The case is amazing, Totally delighted with it, Amazing Quailty and really strong, The Picture comes out wonderful, Loads of people loved it, Cant Thank You enough, Cant Go Wrong with this Company.

18 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really great quality

Really great quality! Use on my phone everyday dropped a few times by accident but no scratches or cracks or any damage! Love it and definitely recommend it, fits perfectly

18 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

S25 ultra case

Wat can I say ......I saw the case where I put my own picture on it.... send it to them and within a few days I had the case .... amazing quality and the fit was perfect.
Can't praise the company enough...give them a try

18 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM DO NOT BUY!!!

Don't buy, it's a scam! After waiting ten days and the estimated arrival date having passed, I tried to contact their customer service and they always sent me the same link that took me back to Royal Mail saying that it had been shipped but without an address or information. Furthermore, they always responded robotically with the same sentences, they even asked me to provide them with Paypal details so they could better track it. After that, when I asked for a refund, they didn't respond and then blocked me from sending further messages to ask for assistance. I'm really disappointed because tomorrow would have been our wedding anniversary and we'll be leaving early in the morning and I was waiting for this as a gift because there was an important photo that I wanted to put in the phone case. Don't get scammed!

18 de agosto de 2025
Opinión espontánea
Logotipo de Design My Case

Respuesta de Design My Case

Hello Sara,

We value all customer feedback, but it’s important that reviews remain accurate and fair. After reviewing your order, Royal Mail have confirmed that it was delivered on 16/08/2025.

Because you claimed the item had not arrived, we requested further details from you so that we could escalate this with Royal Mail directly. Unfortunately, no response was received. At no stage have we blocked communication — your chat with us remains open and awaiting your reply.

You requested an immediate refund, but as outlined in our policy, we cannot issue refunds until Royal Mail’s tracking details have been verified. This is standard procedure to ensure every case is handled correctly and fairly.

Referring to the situation as a “scam” is both misleading and unnecessarily dramatic. The facts are clear: your order was dispatched, marked as delivered, and we have been waiting for your cooperation to investigate further.

Should you wish to contact us, you are welcome to reach out to us at any time via email or our chat service.

Kind regards,
The DMC Team

Valorada con 1 estrellas sobre 5

Decent Case , Crap customer service, AVOID LIKE THE PLAGUE

Personalised case does fit phone well but does block contactless capability of phone (Pixel 8 Pro) also design on website shows full coverage but am left with a large black empty bar

Customer services none existent, as I don't think either of these issues are correct

Had to revert to old case to use contactless

UPDATE: RESPONSE SAYS TO CONTACT LIVE CHAT BUT NOONE EVER ANSWERS emails go days and weeks without response and all the offer is a discount on a product that doesn't or definitely didn't state it doesn't work with Contactless, AVOID LIKE THE PLAGUE

17 de julio de 2025
Opinión espontánea
Logotipo de Design My Case

Respuesta de Design My Case

Hi Chris

Thank you for your feedback. We’re glad to hear the case itself fits your phone well.

To clarify: our Impact Cases are listed in the product specifications as not compatible with Qi wireless charging or NFC/contactless functions due to the protective materials used.
We do also offer several other case types that are fully compatible as seen on the website

If the print area you received looks significantly different from what was shown, our team is more than happy to review this further — please reach out via live chat or our support email so we can assist you further.

Kind regards
The DMC team

Valorada con 5 estrellas sobre 5

It is an amazing phone case

It is an amazing phone case, I couldn't be happier with it, the quality and the printing is very good and I have a very personal phone case designed specifically for me.

The service was quick, professional and reliable.

21 de julio de 2025
Opinión espontánea

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