Direct Trade Supplies Opiniones 

Fantastic all round. Called for advice, answered quickly and had all answers. Price was probably the best. Brought 32 downlights and 32 fire hoods, and delivered very fast.

Customer Service - Poor
I have been reading a number of reviews as it relates to Direct Trade Customer Service - consistently being rated as excellent: this has not been my experience. Our patio doors were delivered and installed in 2022; they look absolutely great. However, I believe this company is badly let down by their customer service. Our doors was delayed significantly - update was poor. We have since reported a fault in 2023 - twice to date; each time there is no appropriate feedback unless we follow-up. Fault has still not been resolved!

Good firm - I made a mistake and binned a box that contained an item that I needed to finish a job. Great service, put themselves out to help me and resolve the issue. I would recommend them and use again. Thanks again for your service.

Great price on lights I wanted - much cheaper than elsewhere. Delivered next day.

Had an issue with in line toothbrush charger. Excellent customer service from beginning to end... good communication, nothing too much trouble. Replaced immediately. First class service 👏 if only all businesses were this good. Thank you.

Ordered lights costing over £300. Only received confirmation of order. Although it stated next day delivery on the website. I had not heard anything for 2 days. Then randomly I received a text from FedEx in regards to my delivery. It was all last minute and I had to arrange to be at home when the delivery was made. I only received part of my order, so I called direct trade supplies and spoke to an extremely rude employee. Who said there’s nothing we can do, you’ll get your delivery whenever it arrives. I waited another five days, still nothing so I called again and another employee said for some reason there’s been a block made on the delivery, something me as a customer would not do, so I only assumed it was the previous colleague who was quite rude who put a block on my delivery via Royal Mail. As soon as I had made the second call and put the phone down. I received my lights within an hour so it looks like direct trade supplies uplifted the ban on the delivery and my item was delivered, it was so petty the way the employee dealt with my call to get back at me. He he blocked my delivery. He made me wait even longer, that was petty and on top of that, there was no communication whatsoever from the company in regards to my delivery. We order things online more or less every week and this is the only company that has not kept us up-to-date with what’s going on with our delivery. I expected all my items to be delivered in one go, if that wasn’t the case, I expected direct trade supplies to at least notify me that I will be receiving two separate deliveries and when I would be expecting them, not everything last minute, we’ve got children, have work and school runs etc and we need to be notified in advance regarding delivery and what’s going on with our order. Really poor customer service. I’d advise people to stay away and pay the few extra £ elsewhere. To top it off. The second delivery was delivered in a really poor way, the box was damaged. I hope the light is working fine when it’s installed.

All good, items received next day..

Excellent company with high quality electrical ceiling and side lights. I have purchased from this company for over 6 years and they ate consistently good.

Good price, not helpful customer service over the phone. Very surprisingly long date to be dispatched. I couldn't understand why reviews on trustpilot were good!

Ordered a wall light fitting that turned out to be faulty. One phone call to customer services and in particular a very helpful chap called Leon was enough to solve my issue.
A replacement was sent out within a couple of days with a label to exchange boxes with the courier and then -- bob's your uncle -- issue solved !!.
I just wish this high standard of customer service was given with some of the other companies I've had to deal with recently.

Excellent prices and service, delivered within 2 days of ordering, super fast!

Great choice good prices and quick delivery many thanks

Competitive price. Sent items quick and well packed. Not fitted yet but so far so good. Thankyou

I got tired of my local wholesalers overcharging - these guys are consistently the cheapest (or very near to it), and at least 20% cheaper than the locals on the regularly bought accessories. Over the last year I probably bought 80% or more of my stock from them. The materials arrive quickly and with no mistakes or breakages to date - makes my life much easier. I dont keep going back out of loyalty (but that is quickly becoming a factor). They're the cheapest and best. Keep it up guys!

Best prices and fast delivery, no problem at all. Thank you

DTS offered the best price for the extractor fan and it arrived really quickly. Unfortunately, our low roof meant the the exhaust was too long and the fan wouldn't fit. I contacted DTS and they said I could return it for a full refund. Good service.

Good price for my electric charger, fast delivery

Direct Trade Supplies - now that's a company that really knows how to light up your life! If you're looking for top-quality lighting and electrical products, you'll be hard-pressed to find a better supplier than these guys.

First off, let me tell you - these folks are the real deal. With years of experience in the industry and a real passion for their work, they know their stuff inside and out. Whether you're looking for LED lighting, security systems, or anything in between, they've got you covered with a wide selection of products that are sure to impress.

I purchased MyEnergi Eddi and Harvi for very good prices. Arrived promptly and with 0 fuss. Recommended and will use again.

Very quick and easy to order and the most competitive price at the time