DLG Auto Services - Barnsley Opiniones 

354
TrustScore: 4.5 sobre 5

4,4

Meadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Professional service from DLG good communication throughout the repair from the customer service and the online status of the repair progress was useful. Collection and delivery of my car and courte... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I used DLG Auto services in Barnsley for a crash repair they went above and beyond to make sure repair was done correctly and kept me informed at all stages thankyou for an Exellent service to all the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Ver más

Valorada con 5 estrellas sobre 5

Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Reino Unido

  • 0345 3030336

4,4

Excelente

TrustScore: 4.5 sobre 5

354 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(354)

476 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Once the work had been passed on to DLG…

Once the work had been passed on to DLG it was brilliant to be able to talk to a real person rather than an AI 'bot'. The people at DLG Wombwell were always willing to listen and polite.....makes such a difference

10 de julio de 2025
Valorada con 5 estrellas sobre 5

Car repair

Highly recommend DLG they repaired my car to a high standard .Very helpful staff,well done to you all

26 de agosto de 2025
Valorada con 1 estrellas sobre 5

Unpleasant experience

My experience with these guys from the Barnsley branch was not a pleasant one. After I told them and informed in an official way of the issues of my car, they collected my car on Friday and next Monday I got a phone call from a chap called B*****y telling me that my car would be ready soon as only the bumper was to be changed. I tried to explain to him again that that is not so, my car was damaged beyond just the bumper and I have sent them the evidence and extra comments. The chap was clueless, he never even reviewed the evidence judging by the conversation we had back and for. He ended up treating me as a liar and invited me to see the car and talk to them on their site.Conveniently, B*****y was not there to speak to him face to face when I went. At my expense of time and money I went there and showed one of their engineers there was more damage than they were telling me there is. This other chap was a gentleman. They fixed the car according to the extent of the damage apart from one bit. One of my rear shock absorbers started squicking badly after the accident and they did not fix that despite telling them this was not there before just all the other issues they though were not and proved to be that were from the accident. Anyway. I eventutally called them back for the 10th 12th time to tell them the car is still not fixed properly and said they will book me in for another look with one of their garages to determine if this was caused by the accident or not. This never happened and I still live with the annoyed squicky suspension to this. They were unprofessional, time wasters and did not do the job fully. All this at my expense people... I've not gone into any details, that is where the thrill is. But I dont want to waste more time with this company. They don't deserve their good ratings judging by my experience with them.

28 de agosto de 2025
Opinión espontánea
Logotipo de DLG Auto Services - Barnsley

Respuesta de DLG Auto Services - Barnsley

We apologise for the repeated inconveniences you've faced with your vehicle repairs. It's understandable that you're frustrated and disappointed with the issues.

We genuinely value your feedback and will use it as an opportunity to improve our processes and ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we sincerely hope that we can regain your confidence in our services once these issues are resolved.

Valorada con 5 estrellas sobre 5

Great repair service

The service was great. Polite friendly staff who worked round me due to work commitments. Drivers contacted me before pickup and drop off. Fast and efficient repair and even cleaned my car, which i was not expecting. Was kept informed throughout the process.

5 de agosto de 2025
Valorada con 5 estrellas sobre 5

Excellent speedy service

Excellent speedy service. kept me updated at all times. Booked repair in at a day and time to suit me,
Professional and friendly people.
Excellent work too, I cannot see the join!
Thank you to all the team

22 de julio de 2025
Valorada con 5 estrellas sobre 5

Stress free repair

Clear communication throughout the repair. Work took a bit longer than expected but was advised that was due to delay in parts being delivered.
Car collected and delivered at times stated. Came back cleaner than it went in!

10 de julio de 2025
Valorada con 1 estrellas sobre 5

Would highly not recommend

Would highly not recommend
After 3 attempts at repair the car went to a proper main dealership and got sorted 🤷🏻🤷🏻🤷🏻

30 de julio de 2024
Logotipo de DLG Auto Services - Barnsley

Respuesta de DLG Auto Services - Barnsley

Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to look into it further for you.

Valorada con 5 estrellas sobre 5

The customer service was really good

The customer service was really good. Polite and very helpful. They collected my car within 24hrs and repaired damage and returned within 5 days. They even cleaned the whole car inside and out. Delivery driver that returned my car was a lovely man couldnt do enough for me.

9 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this garage

My car has been with you about 4 weeks through Churchill insurance, you returned that with a few major faults that has not been fixed yet.

3 de junio de 2025
Logotipo de DLG Auto Services - Barnsley

Respuesta de DLG Auto Services - Barnsley

Hi, thank you for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly.

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