Haven’t received my order. Have sent numerous emails, social media messages, website messages and not one single reply. If there’s a problem the least they could do is post on their pages and website... Ver más
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Consulta las opiniones de los clientes
Amazing doggy wardrobe. Loved the high quality products 🙌🏻 I'm very happy with my recent purchase from Doffle.
Simply amazing as usual. The harness are to die for. The material is amazing & durable. Teddy gets absolutely filthy but after just one wash the harnesses are like brand new. After only just one w... Ver más
Really bad customer service, I had been chasing a refund or exchange for a month and kept being ignored on Instagram and email. I was contacted by Doffle and when first contacted they replied instan... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
A online dog accessories store, we are a family run buisness who specialises in all stylish and practical things for your dog.
Información de contacto
Reino Unido
- info@doffledog.com
- doffledog.com
Amazing doggy wardrobe
Amazing doggy wardrobe.
Loved the high quality products 🙌🏻 I'm very happy with my recent purchase from Doffle.
Love the products
Love the products, exciting designs, unique, cute and great quality.
Another great purchase from Doffle 😍
I'm very happy with my recent purchase…
I'm very happy with my recent purchase from Doffle, i ordered a lead and matching collar, so really happy overall.
Cannot recommend Doffledog enough! You’re seriously missing out if you don’t have these amazing harness in your doggy wardrobe.
Awful - do not buy
Placed an order in October and not received yet! Got an email to say I can get a refund but still haven’t received anything or heard back. Awful - and poor customer service! Definitely would not recommend
I still haven’t received my goods
Never received my order…have emailed
Never received my order…have emailed, messaged on IG and now had to involve my bank to claim a refund. Doffledog have until 11 March 2024 to investigate…seriously poor customer service
Still no response and it’s been months…
Still no response and it’s been months now. Extremely disappointed
Placed an order last week for next day…
Placed an order last week for next day delivery. Not even received a dispatch email and refusing to reply to my emails / Instagram messages. Stay well away.
Nothing turned up
Nothing turned up. No contact from the seller on any platform and had to get a refund through my bank. This seems like a ghost account and should be shut down
Ordered and haven’t received anything…
Ordered and haven’t received anything other than a confirmation email and review us emails. Tried to contact on both email and instagram and received nothing.
Order not received
The order has not arrived and I have not received any response to my emails.
Delivery still hasnt turned up and no reply to emails
Delivery still hasnt turned up and no one is replying to my emails or insta
Not received
Still haven’t received my order after placing it nearly 2 weeks ago, have tried contacting them on their site, email and instagram page and I have just been ignored. Avoid ordering from them!!
My order hasn’t arrived…
My order hasn’t arrived and they have ignored all correspondence on email and social media
Haven’t received my order
Haven’t received my order. Have sent numerous emails, social media messages, website messages and not one single reply. If there’s a problem the least they could do is post on their pages and website saying there is a problem so people are aware but they are still taking peoples money with no intention of sending goods out. I’m not the only one this is happening to I see. Really disappointed as first order unplaced earlier in the year was great
Do not order - not fulfilling orders
Ordered and not received. No responses to messages. Think the company has stopped trading but left website running to get custom without delivering
Absolute rubbish and a scam
Absolute rubbish and a scam, ordered two harnesses. Nothing received. Ignored all messages on their email, instagram and their chat bot despite having taken my money.
DO NOT PURCHASE
No goods or responses to emails
Ordered on aug 22nd, no item received and no response to any emails, I see a pattern forming with reviews, DO NOT WASTE YOUR MONEY, you won’t get anything .
Been over a month still no order and no…
Been over a month still no order and no response to countless emails really poor service
3 weeks and still waiting….
I have previously ordered from Doffle Dog and whilst paying for 48 hour delivery, the items took much longer to arrive. I put this down as a one-off and thought no more.
However, I made 2 further orders (on 22 and 25 July) and as of 15 August, I have received neither one. I receive emails asking for feedback and to rate the experience on TrustPilot from the company. I sent an email to them on 8 August explaining that I didn’t want to leave a poor review, but expressed disappointment with their service.
I did not even get a response, never mind my orders.
Unfortunately, I now feel compelled to leave this review in order to warn other potential customers.
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