I spoke to lrina z from live help and she was very helpful in dealing with my quiry. Very polite and helpful. It seems so easy to deal with live support they answer so that I understood.
La empresa ha respondido
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Consulta las opiniones de los clientes
AVOID AVOID AVOID!!!!! DONT join this site. Saying deposit £10 & you get £50 bonus. The bonus isn't real money to withdraw shud u happen to win any games. You have to meet the £500 wagering requireme... Ver más
La empresa ha respondido
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Ver más
La empresa ha respondido
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Ver más
La empresa ha respondido
Información sobre la empresa
Dotty Bingo
Escrito por la empresa
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Información de contacto
Reino Unido
- support@dottybingo.com
- dottybingo.com
3,9
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 91% de las opiniones negativas
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I spoke to lrina z from live help and…
I spoke to lrina z from live help and she was very helpful in dealing with my quiry. Very polite and helpful. It seems so easy to deal with live support they answer so that I understood.
12 de septiembre de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hello Graham,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Dotty Bingo
Second, full account verification request in two months
Last time I've had issues with verification and a withheld withdrawal for over 6 weeks, sent over a 100 different files (income, expenditure, etc., you name it) to cover everything and more, going back and forth, finally got it done on 14/8. Today (6/9), I received emails from all sites from Broadway Gaming that I'm registered with - 5 of them updated the verification automatically as successful.
Dotty Bingo, on the other hand (as I have another pending withdrawal with them), is the only site that wants me to do it all over again, the whole verification - apparently a 6 week long 'battle' with them wasn't enough to cover everything last time, and a confirmation I received from them means nothing. Really looking forward to another amazing customer service experience...
6 de septiembre de 2026
Opinión espontánea
I've been trying too get my winnings…
I've been trying too get my winnings for days the only thing they come back with is more and more documents you have too provide I've never experienced anything like it I've sent bank statements passport driving licence bills their is no more I can do I just want my money are I will be taking it too gambling commissioner
2 de septiembre de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hello Anthony,
We’re sorry if the verification process felt like it slowed down your experience. These steps are a standard requirement for every licensed operator and are designed to confirm account details at key points. They are not there to make things difficult, but to ensure that accounts are safe, payments are secure, and the environment stays fair for all customers.
We try to keep this step as smooth and straightforward as possible, and once completed, it gives you the peace of mind that everything is properly verified and in order. We know it can feel like a pause, but it’s one of the most important things we do to keep both our customers and the site protected.
To help move things forward for you, we’ve reached out through the Trustpilot review form so we can gather the details we need and review your case directly.
Warm regards,
Dotty Bingo Team
AVOID AVOID AVOID!!!!!
AVOID AVOID AVOID!!!!!
DONT join this site. Saying deposit £10 & you get £50 bonus. The bonus isn't real money to withdraw shud u happen to win any games. You have to meet the £500 wagering requirements to do this
1 de septiembre de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hi Cheryl,
Thank you for sharing your thoughts about our bonus offers. Promotions are meant to add a bit of extra fun on top of normal play, and the wagering rules are built into the promotion so that each customer enjoys the offer on the same terms.
We also know that playing with bonus funds can feel a little different than using a cash balance, and that’s why we make the details available in advance. This way, each customer can decide whether a particular promotion fits their style of play before choosing to use it.
Since your review relates to your own experience, we’d like to take another look and confirm how the rules applied in your case. We’ve reached out through the Trustpilot form so you can share your details securely, and once we have that information, our team can follow up directly.
We appreciate you taking the time to leave your feedback. Reviews like yours give us the chance to explain how the system works and to keep improving the way we present our offers for everyone.
Warm regards,
Dotty Bingo Team
Pay something back your 9 pots of gold…
Pay something back your 9 pots of gold dont pay and your fishing pots dont pay really taken me tonight and all last week really bad
27 de agosto de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hi Janet,
Thank you for sharing your feedback with us. We understand that when a run of luck doesn’t go your way, it can feel frustrating, so it’s worth taking a moment to explain how the games work. Every spin or bingo call is powered by certified random number generators, which are tested and reviewed by accredited third parties. These checks are part of our license requirements and ensure that results remain completely fair and outside of anyone’s control.
Because outcomes are random, there will always be natural swings, sometimes a streak of wins, other times a stretch without them. While the short-term can feel uneven, the underlying system never changes and every customer continues to have the exact same chance on each spin or call.
To give you more reassurance about your own play, we’ve reached out through the Trustpilot form. Once we have your details, our team can review your account and provide more specific clarity.
Warm regards,
The Dotty Bingo Team
Alina was so polite and understanding
Alina was so polite and understanding. She appreciated that I was new to the platform and I truly am appreciative of her help. Thank you so much
24 de agosto de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hi Angela,
Thank you for posting your review about our agent. They always aim to deliver clear and supportive service, and we’re happy this came across so strongly.
We’ll share your comments with them directly. Positive recognition like yours is uplifting for everyone.
It reinforces why we place so much focus on personal interactions.
We appreciate your kind words and are glad your experience was such a positive one. Best of luck in all your upcoming games!
Kind regards,
The Dotty Bingo Team
My welcome bonus had disappeared from…
My welcome bonus had disappeared from my account. I contacted customer service, where Vlad S sorted the problem out very quickly and efficiently. Thank you
20 de agosto de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hi Margaret,
Reading your feedback was truly encouraging for our team. Thank you for sharing your experience with us.
We’re delighted to know our agent was able to assist you in a way that left such a positive impression. Delivering attentive and reliable support is something we work hard to achieve every day.
Your kind words not only mean a great deal to the individual involved, but they also remind the whole team how important great customer care really is.
Thank you once again for your review. We’re very pleased we could help.
Sincerely,
Dotty Bingo Team
Don't be scammed by offers
I was enticed by an offer of pay £10 and we will give you £50. I'm sure It's in the small print, but the 'bonus' funds winnings I can't withdraw. Interestingly I won nothing with my £10, but started to win with my 'bonus funds'. However, you can't withdraw the bonus funds! Making the enticement to pay in a fraud! I still have money in my 'bonus funds' but what is the point in playing, if I'm unable to claim any winnings?! A complete scam in my eyes!
4 de agosto de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hi Lisa,
Thank you for sharing your thoughts about our bonus offers. Promotions are meant to add a bit of extra fun on top of normal play, and the wagering rules are built into the promotion so that each customer enjoys the offer on the same terms.
We also know that playing with bonus funds can feel a little different than using a cash balance, and that’s why we make the details available in advance. This way, each customer can decide whether a particular promotion fits their style of play before choosing to use it.
Since your review relates to your own experience, we’d like to take another look and confirm how the rules applied in your case. We’ve reached out through the Trustpilot form so you can share your details securely, and once we have that information, our team can follow up directly.
We appreciate you taking the time to leave your feedback. Reviews like yours give us the chance to explain how the system works and to keep improving the way we present our offers for everyone.
Warm regards,
Dotty Bingo
Absolutely brilliant help today tyvvm…
Absolutely brilliant help today tyvvm to alexandera very knowledgeable and so very helpful and polite
17 de agosto de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hello Angela,
We really appreciate you taking the time to leave such thoughtful feedback about your experience with our team.
It’s fantastic to hear that our agent was able to provide the support and attention you needed. Creating a helpful and welcoming experience is something we care deeply about, so your comments are incredibly meaningful to us.
We’ll be sure your message is shared with them personally. Positive feedback like yours motivates the entire team to continue delivering the highest level of service possible.
Thank you again for your review and for allowing us the opportunity to assist you.
Best regards,
Dotty Bingo Team
Absolutely great casino..great customer…
Absolutely great casino..great customer service when you find you need to contact them. So fast polite and helpful! Alina T Thanks for your help!
8 de agosto de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hello,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Dotty Bingo Team
Terrible bingo company not paying out…
Terrible bingo company not paying out sent verication that they need still not got my winnings 4 days now
30 de julio de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hello Alistair,
Thanks for leaving your review. Verification is something we must complete from time to time to confirm details and keep accounts safe. It’s a simple request, but one that carries a lot of weight when it comes to ensuring that our environment is secure and that we meet the standards expected of a licensed operator.
We appreciate that this can feel inconvenient when all you want is a smooth experience, but it’s a safeguard that benefits not just you, but the entire community of customers on the site. It’s there so that transactions remain reliable, play remains fair, and accounts are not at risk.
We’ve reached out via the Trustpilot review form to collect the information we need to take a look at your case and work on a resolution as quickly as possible.
Kind regards,
Dotty Bingo
I made a withdrawal 5 days ago and was…
I made a withdrawal 5 days ago and was told it would be in by 6pm. I did not receive it so asked the next day to be advised the agent was wrong but it will definitely be in that day by 6pm. Still nothing. I then got an email to say I needed ID, a photo holding my ID, proof of address and photo of my bank card. All were sent immediately and nothing for over 24 hours. Then a request for a statement which again sent promptly then nothing for 36 hours. After multiple (over 10) attempts to speak with chat where I kept being cut off because “they have helped me as much as they can” 1 agent said they would expedite the process. Within an hour I had another email, with another request this time they wanted another statement. This again was sent promptly and a message was sent to live chat at the time I felt the response was helpful as they said they would expedite again and the document would be reviewed the same day. When I heard nothing I messaged live chat again to be told that my document was incorrect and it would be rejected I went through the document to be told “that’s ok I can’t see previous documents so the security team will have to make a decision as soon as possible within 1-3 business days”. The process is very long winded with repeated documents requested and long periods of time between responses. I made an official complaint 4 days ago and was given a complaint number but no response yet.
24 de julio de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hi HB,
We’re sorry to hear that the verification process has caused a disruption to your time with us.
This step is required by all regulated operators and is an important part of making sure accounts are fully secure and that the site remains fair for everyone. It’s usually a straightforward check, but we know it can still feel like a pause when all you want to do is enjoy your experience without interruption.
We want to reassure you that these steps are carried out for the benefit of every customer, not only to keep accounts safe but also to make sure that the environment is transparent and responsible. While they may take a little time, they are a vital part of protecting both you and the wider community.
To make sure your case is reviewed in depth, we’ve reached out through the Trustpilot review form so we can gather the information needed to look into your account directly and help move things along for you.
Kind regards,
Dotty Bingo Team
joined today wished never bothered…
joined today wished never bothered blocks all u wins shocking site needs reporting same winners in bingo double buuble god knows why they call it that u never get any and if u do there blocked was disgusted when 4 blues came up thought I had won but was blocked by a orange in a bubble should not be allowed every bubble win was blocked seems to be a trend with these double bubble sites would not mind if u actally got a game but u money lasts 5 min they all need looking into dont believe they all regulated because they would actally pay out shocking site thought would give it another go its just so bad absolutely a joke 90 quid and nothink sending srceen shots to gambling commission still blocking all bubble wins can stick it
18 de julio de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hi Melanie,
We appreciate you sharing your thoughts. It can be frustrating when luck doesn’t seem to be on your side, and we want to give you some clarity about how our games work. Each spin or bingo call is produced randomly by RNG technology that is tested and approved by accredited third parties. This ensures that no outcome can be influenced by the operator or anyone else.
We know it can feel otherwise in the short term, but streaks, both good and less so, are a natural part of randomness. The important point is that the system itself is transparent and secure, with the same chance of a win for everyone.
We’d like to look into your case more closely to provide tailored feedback, so we’ve reached out through the Trustpilot form. Once we have your details, we’ll review and respond directly.
Best regards,
Dotty Bingo Team
Irina z was the most polite understanding support costomer i have ever delt with she needs a bonus
The best customer service person i have ever spoke to she needs a BONUS
18 de julio de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hello Gordon,
Thank you for sharing your positive experience with us. We’re happy to hear that our customer care agent provided service that met your expectations and made your experience a pleasant one.
Customer satisfaction remains one of our top priorities, and feedback such as yours reminds us of the importance of delivering attentive and personalized support.
We sincerely appreciate your review and your continued confidence in our team.
Kind regards,
Dotty Bingo Team
Worst company ever want verification I…
Worst company ever want verification I have sent copies of both my bank cards a selfie a bill and driver licence a selfie holding my licence and still funds owed are not released,terrible treatment to customers Wouk avoid at all costs
16 de julio de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hello Paul ,
Thank you for taking the time to share your review. Withdrawals are processed daily, and while weekends are covered too, the service is a little reduced at that time. This can occasionally mean the funds go through in the first available business day, though our teams always do their best to keep things moving quickly.
Verification is a process that all licensed operators must complete at certain points, and it involves confirming a customer’s details so that everything is secure, fair, and fully in line with industry regulations.
We know this step isn’t the part anyone looks forward to, but it’s in place for good reason. It means that your account is properly protected, that transactions are handled safely, and that everyone who uses our site plays in a secure environment.
We’ve reached out to you via the Trustpilot review form so that we can collect the details we need and review your case directly. We’d be glad to take a closer look and help speed things up to our fullest ability.
Warm regards,
Dotty Bingo Team
Maria - customer service
Maria was very helpful when I had a query with withdrawal, quick to answer & extremely polite! Lovely to chat to. Thank you again, Maria!
15 de julio de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hello Hanna,
Thank you for sharing your positive experience with us. We’re happy to hear that our customer care agent provided service that met your expectations and made your experience a pleasant one.
Customer satisfaction remains one of our top priorities, and feedback such as yours reminds us of the importance of delivering attentive and personalized support.
We sincerely appreciate your review and your continued confidence in our team.
Kind regards,
Dotty Bingo Team
I was helped by maxi M and he solved my…
I was helped by maxi M and he solved my issue straight away
14 de julio de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hello Danielle,
Thank you so much for taking the time to share your feedback and for the 5-star review!
We're delighted to hear that your query was resolved quickly and clearly, and that you had such a positive experience with our Customer Support team.
Your kind words are greatly appreciated and will be shared with the colleague who assisted you.
Thank you for choosing us, and we wish you the very best!
Kind regards,
Dotty Bingo Team,
Joined for £50 bingo bonus( didn't win…
Joined for £50 bingo bonus( didn't win a game with bonus or the £10 desposited) deposited £10 received the bonus straight away
1. No information on how it all worked had to find in the help centre.
2. Tracking wasn't available on when it turned into cash
3. Lobbies had no player chats
4. Withdrawals required customer service contact
5. Players who was winning had very similar names like a 4 letter name - and BE not matter what lobby I choose I sometimes saw the same names
6. Tickets prices was crazy over priced
1 de julio de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hi John,
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
Please note that all games on our site operate using certified random number generators and, as with any game of chance, wins cannot be guaranteed. As to the other factors that led to you feeling dissatisfied about your time with us, all tracking options are present on the account.
As for making a withdrawal, the option is in the cashier and requires no customer service contact.
Please remember that we are always available via live chat to answer any of your questions and to help you navigate the site.
We would like to investigate the concerns you've raised, however we have been unable to identify your account based on the information provided. We have contacted you via the Trustpilot contact form and would appreciate any additional details that may assist our investigation.
Looking forward to hearing from you!
Kind regards,
Dotty Bingo Team
What can I'm saying about this casino…
What can I'm saying about this casino scamm like 90%nk bonus you can play and deposit and play play nothing I'm not recommended
27 de junio de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hi Jacek,
Thank you for sharing your feedback with us. We know it's not great when results don’t go your way, but we want to reassure you that every spin or bingo call is generated by certified random number generators. These systems are reviewed by independent auditors to make sure outcomes are fair, secure, and entirely random.
Chance naturally has its ups and downs, and while luck wasn’t on your side this time, the fairness behind the games never changes.
We value your feedback and are always grateful when customers take the time to share their experiences, as it helps us keep improving how we explain these systems. We hope luck is on your side soon and that you continue to enjoy the entertainment we aim to provide.
Warm regards,
Dotty Bingo
Maria was so friendly helping with my…
Maria was so friendly helping with my deposit issues and resolving them quickly and efficiently
24 de junio de 2026
Opinión espontánea
Respuesta de Dotty Bingo
Hello Alex,
Thank you for taking the time to share your experience with us. We’re delighted to hear that our agent was able to provide you with helpful and attentive support throughout your interaction during your chat
Feedback like yours is greatly appreciated and motivates us to continue delivering the highest level of service possible. We will be sure to pass your kind comments on to them directly.
We truly value your support and are pleased that your experience with us was a positive one.
Kind regards,
Dotty Bingo Team
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