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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Recently signed up and made a few withdrawals no problem at all. I did a small withdrawal this afternoon (literally around £10) straight after this I received an email asking me to provide documents,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am a member of multiple online casinos and I have to say the live chat and support from Dragon bet is top notch. Spoke to Bryn today who was quick in responding and highlighted the best way to help... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Dragon Bet will not answer my emails. They have £5000 of my money held in my account and will not release this to me, despite me giving them all the required documents they requested, which they confi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have used DragonBet for years, but had an issue with a withdrawal for the first time. Contacted customer services on a Sunday, not expecting a reply. Duncan replied instantly, understood the issue and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Casino o apuestas online
  2. también en la categoría
  3. Agencia de apuestas
  4. Apuestas deportivas online
  5. Casino
  6. Corredor de apuestas
  7. Servicio de apuestas

Escrito por la empresa

DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.


Información de contacto

Información importante

3,8

Muy bueno

TrustScore: 4 sobre 5

636 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 95% de las opiniones negativas

Suele responder en menos de 1 semana

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3,8

Todas las opiniones

(636)

326 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Absolutely disgusting site

Absolutely disgusting site, my partner won 3148 which was accepted and processed his bank card linked to his Apple Pay was locked so his bank declined the payment meaning it needed a bank transfer he was initially asked for a picture of his bank card and photo id which he sent then a bank statement which he again sent then proof of other cards and bank statements on account which he provided but one account his statement for September won’t be available until 8th October baring in mind this is not the bank he is withdrawing too however he has got the bank to provide a pdf letter confirming all transactions with his name and address etc in they have now suspended his account, blocked him from accessing live chat and ignoring his emails would not recommend this company at all it’s disgusting.

UPDATE (28 September 2026):To clarify: I am writing this review on behalf of my partner, but HE is the one trying to contact you. His account is the one you have suspended, and his device is the one you have completely blocked from accessing live chat. He is the sole account holder and has already emailed you his official ID, bank statements, and certified PDF letters.You are using the fact that I wrote this review to deflect from the fact that you are ignoring him and withholding his £3,148 winnings. He cannot follow your instruction to "go on live chat" because you have blocked him.

25 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Shontaie, we are sorry this is your opinion. If your partner is able to go on the live chat and mention this review we would be more than willing to talk them through the decisions and requests.

Just to make you aware, however, we have to be sure that the person we are talking to is the account holder.

This is for fraud prevention and is also one of the reasons we ensure people agree to the terms and conditions upon sign up stating that they will use complete and accurate information on registration to avoid third party usage, or circumvention of our duplicate account matching systems.

Valorada con 5 estrellas sobre 5

Great customer service and excellent…

Great customer service and excellent betting site.

26 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Cheers Scott - we're doing our best as a small company to offer a proper betting site with proper customer service. We appreciate the review and appreciate your custom

Valorada con 5 estrellas sobre 5

Bryn was top notch with customer…

Bryn was top notch with customer service and attention to what I queried about. The help and the feedback was great. Query solved almost immediately. Even listened to some friendly advice in customer feedback with regards to more options with Bet Builder bets. Bryn deserves a Guinness.

24 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Cheers Roddy, don't worry Bryn is well practised at splitting the G. Thanks for the review, thanks for the custom and thanks for the feedback

Valorada con 5 estrellas sobre 5

Bryan was really helpful with my issue…

Bryan was really helpful with my issue i had and he resolved it really quickly where as I had to go through other agents who seemed not very interested to help me but thanks to dragon bet having people like Bryn

23 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

We'll be sure to give Bryn a pat on the back. Thanks for the review and we'll review your communications with the other team members

Valorada con 5 estrellas sobre 5

excellent customer service

Only one query and was answered and resolved within a minute, excellent customer service

23 de septiembre de 2026
Opinión espontánea
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Respuesta de DragonBet

Diolch Steve (that's thank you in Welsh!)

Valorada con 5 estrellas sobre 5

Love Duncan

Love Duncan, voided my bet like a good thing.

23 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

We're a fan of his as well Sam! Thanks for being a customer of ours

Valorada con 5 estrellas sobre 5

Excellent site

Excellent site, quick withdrawals, great customer service and wide variety of games

22 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Thanks Trisha, happy customers that's what we like to see!!

Valorada con 5 estrellas sobre 5

Easy to talk to and solved the problem…

Easy to talk to and solved the problem quickly. Anthony was very polite also.

22 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Thanks Jonny - really appreciate the review. Proper people, proper bookmakers - that's what we are about.

Thanks for your custom

Valorada con 1 estrellas sobre 5

Avoid if you want to win.

Made 1 deposit and won £1000 within no time had a email saying I was banned from all promotions etc which I don’t use or never take bonuses anyway. Went to place another football bet with my winnings and all my stakes had been limited to £7 - £20 on every bet I was trying to place. Clearly don’t want people that win like all bookies but to have 1 bet and limit all my stakes is a joke. Withdrew my money and won’t be playing again.

19 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Charlie, we're sorry this was your experience. If your account is the one we suspect (we can't be sure) it may have been identified as having a late bet.

We do our best to ensure that there are limited opportunities to bet on things that have happened or when something that materially affects the odds has occurred and the odds haven't been updated. However due to the number of events on site a small number can slip through the net.

We did however pay out on the bet in question and limited the max stake on that account for a period. The max stakes have now been moved up.

Once again if your account is the one we suspect we apologise for the optics here but hope this gives a better understanding.

Valorada con 1 estrellas sobre 5

Do not use this site

Do not use this site , we kept having connection insecure amd they did not say why and noticed we had replays of losing games , it’s obviously a con site , we have reported it and issued bank chargebacks we suggest you do the same

18 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Geoff, apologies for the perceived poor service you faced here.

However, we conducted an investigation and none of our other players reported the same issues over with connection over the weekend or last week for that matter.

It may have been the case that there was an issue your end, but we will continue to monitor any other reports of connectivity issues.

As for the site being a con, that is not true. We are an established and UK gambling Commission licenced business. If you would be able to elaborate on what you mean by replays of losing games - we may be able to better understand what you are suggesting , as at the moment it is unclear.

Valorada con 1 estrellas sobre 5

BEWARE THE DRAGON.

IF YOU GOOGLE TO FIND OUT IF DRAGONBET PAY BEST ODDS GUARANTEED, IT CLEARLY STATES YES ON ALL, THAT IS ALL UK AND IRISH RACING AFTER IF YOU PLACE THE BET AFTER 11 AM. BUT WHAT IT FAILS TO TELL THE PUNTER IS THAT IT IS BOG ON SINGLES ONLY; ONE ANGRY PENSIONER ROBBED OF £60. NOW THEY WILL SAY IT IS IN THEIR RULES, BUT THE AVERAGE PUNTER DOES NOT HAVE 4 HOURS TO READ THEIR RULES, AND EXPECTS ALL BOOKMAKERS TO HAVE THE SAME STANDARDS. ALSO, THEY DO NOT PAY DOUBLE ODDS FOR ONLY ONE WINNER IN A LUCKY 15, SO WHY CALL IT A LUCKY 15? YOU HAVE BEEN WARNED!
DRAGONBETS REPLY BELOW: WHEN PLACING A BET AFTER 11 AM, IT DOES HAVE A CAPTION STATING " BEST ODDS GUARANTEED, REFERRING TO TRANSPARENCY; WOULD IT NOT BE FAIR TO WARN PUNTERS ABOUT TO PLACE A MULTIPLE BET, HAVING A CAPTION STATING BOG DOES NOT APPLY. MY USUAL SPEND WITH DRAGONBET WAS £10 A DAY. BY NOT PAYING ME £60, I HAVE STOPPED USING THEM. WHO IS GOING TO LOSE THE MOST?

16 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi James, we're sorry you feel this way and would not ever want anyone to feel robbed or that we don't act transparently.

All our best odds terms are clearly displayed on the website concisely.

Valorada con 5 estrellas sobre 5

Absolutely brilliant bryn stayed online…

Absolutely brilliant bryn stayed online till I got my account up and running and done a fabulous job

18 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

That's great Sam, best of luck and thanks for signing up

Valorada con 5 estrellas sobre 5

Refreshing to have a betting company…

Refreshing to have a betting company who focuses on Customer service. Anthony in live chat always fast, reliable and understanding. He makes using this company worth its weight in gold.

17 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Cheers Simone, really appreciate the review, thanks for betting with us and we'll let Anthony know what was said

Valorada con 1 estrellas sobre 5

Won 200 withdrew it and they suspended…

Won 200 withdrew it and they suspended my account for no reason so a will be making a complaint never had a issue before with withdrawing

18 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi David and apologies for the hassle you are facing here.

Would you mind checking your emails - there's just a routine check we have to complete as the system may have identified a mis-match somewhere. Many thanks and apologies again.

Valorada con 1 estrellas sobre 5

Scam

Scam! After winning £740 my account was blocked without giving me the chance to withdraw my £5000 which I deposited into their account
I have been chasing my funds till today 15/09/2026 plus the stress you caused me.I received no response until I filled a complaint. What surprise me that I sent numerous emails regarding my £5000 funds to be returned to me I received no reply.
When I sent a complaint to the same email address they replied to me straight away that will investigate and reply in 8 weeks. Don’t worry i will fight and will recover my money plus interest.

12 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi, please accept our assurance that we are in no way a scam - we're a legitimate business operating in a heavily regulated environment.

We are aware of your case, it has been reviewed a whilst we apologise for the time it has taken to return you funds we'd like to make it clear that the blocking of the account was necessary whilst we conducted our due diligence.

We'd like to apologise for the stress this may have caused but are glad to see that the issue is now resolved.

Valorada con 1 estrellas sobre 5

Terrible payouts.

Scamadvisor.com states that there is a strong likelihood that this company is a scam… check it out for yourselves before using them.

Terrible payouts.. you can deposit.. play MINIMUM stake and be out of money in 3 minutes because it’s averaging 1 in 84 spins returning anything at all.. 83 of them return zero.. actually had a dead spin run of nearly 200 spins without any returning anything.
I’d recomend you avoid this site.. I have put about £100 into it over several deposits and seen no evidence you could win money.. the staff will say you can but of course their money comes from your losse, so they’re bound to say that.
100% of 50/50 gambles went in favour of the casino.. it’s not 50:50 at all..

I got 100 free spins and won 60p with them 😂
Just avoid this site.. you will regret playing here.

There’s no entertainment or dopamine rush to be had.. 3 minutes of play per deposit.. do not trust them

EDITED TO RESPOND TO REPLY.
I think maybe you should take some addiction training in your line of work.. I’m not sure it’s wise to be bragging that people keep coming back when we know gambling creates addiction and misery for a lot of people.. so yes addicts WOULD come back even if they are losing everyday so your point was very insensitive towards the struggles of some of your customers. And maybe you shouldn’t celebrate that or use it to gloat.

14 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Patrick, we're sorry you feel this way but please let us assure you we have no influence over how the casino pays out - the games are third party provided and are exactly the same as they are on other sites - what we do have influence over, is assurance that it's running to the advertised RTP.

The games are tested to ensure they hit they advertised Return to Player as per our licence conditions. We have a large number of casino players who regularly return to play with us - that would not happen if we were stopping people from being paid out.

It seems things haven't gone your way but regardless we'd like to thank you for giving us a go and wish you all the best.

Valorada con 5 estrellas sobre 5

Got a free bet excellent service i bet…

Got a free bet excellent service i bet on a goal scorer first goal in play and he went straight of bet void Duncan kindly gave me money back as free bet

13 de septiembre de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Thanks Lammy - we hope the free bet landed for you.

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