Recently signed up and made a few withdrawals no problem at all. I did a small withdrawal this afternoon (literally around £10) straight after this I received an email asking me to provide documents,... Ver más
La empresa ha respondido
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Recently signed up and made a few withdrawals no problem at all. I did a small withdrawal this afternoon (literally around £10) straight after this I received an email asking me to provide documents,... Ver más
La empresa ha respondido
I am a member of multiple online casinos and I have to say the live chat and support from Dragon bet is top notch. Spoke to Bryn today who was quick in responding and highlighted the best way to help... Ver más
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Dragon Bet will not answer my emails. They have £5000 of my money held in my account and will not release this to me, despite me giving them all the required documents they requested, which they confi... Ver más
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Have used DragonBet for years, but had an issue with a withdrawal for the first time. Contacted customer services on a Sunday, not expecting a reply. Duncan replied instantly, understood the issue and... Ver más
La empresa ha respondido
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, Reino Unido
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Absolutely disgusting site, my partner won 3148 which was accepted and processed his bank card linked to his Apple Pay was locked so his bank declined the payment meaning it needed a bank transfer he was initially asked for a picture of his bank card and photo id which he sent then a bank statement which he again sent then proof of other cards and bank statements on account which he provided but one account his statement for September won’t be available until 8th October baring in mind this is not the bank he is withdrawing too however he has got the bank to provide a pdf letter confirming all transactions with his name and address etc in they have now suspended his account, blocked him from accessing live chat and ignoring his emails would not recommend this company at all it’s disgusting.
UPDATE (28 September 2026):To clarify: I am writing this review on behalf of my partner, but HE is the one trying to contact you. His account is the one you have suspended, and his device is the one you have completely blocked from accessing live chat. He is the sole account holder and has already emailed you his official ID, bank statements, and certified PDF letters.You are using the fact that I wrote this review to deflect from the fact that you are ignoring him and withholding his £3,148 winnings. He cannot follow your instruction to "go on live chat" because you have blocked him.

Respuesta de DragonBet
Great customer service and excellent betting site.

Respuesta de DragonBet
Bryn was top notch with customer service and attention to what I queried about. The help and the feedback was great. Query solved almost immediately. Even listened to some friendly advice in customer feedback with regards to more options with Bet Builder bets. Bryn deserves a Guinness.

Respuesta de DragonBet
Bryan was really helpful with my issue i had and he resolved it really quickly where as I had to go through other agents who seemed not very interested to help me but thanks to dragon bet having people like Bryn

Respuesta de DragonBet
Very helpful and understanding

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Only one query and was answered and resolved within a minute, excellent customer service

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Owain is amazing and really helpful helped me get my 200 free spins thanks again

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Excellent site, quick withdrawals, great customer service and wide variety of games

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Easy to talk to and solved the problem quickly. Anthony was very polite also.

Respuesta de DragonBet
Made 1 deposit and won £1000 within no time had a email saying I was banned from all promotions etc which I don’t use or never take bonuses anyway. Went to place another football bet with my winnings and all my stakes had been limited to £7 - £20 on every bet I was trying to place. Clearly don’t want people that win like all bookies but to have 1 bet and limit all my stakes is a joke. Withdrew my money and won’t be playing again.

Respuesta de DragonBet
Do not use this site , we kept having connection insecure amd they did not say why and noticed we had replays of losing games , it’s obviously a con site , we have reported it and issued bank chargebacks we suggest you do the same

Respuesta de DragonBet
IF YOU GOOGLE TO FIND OUT IF DRAGONBET PAY BEST ODDS GUARANTEED, IT CLEARLY STATES YES ON ALL, THAT IS ALL UK AND IRISH RACING AFTER IF YOU PLACE THE BET AFTER 11 AM. BUT WHAT IT FAILS TO TELL THE PUNTER IS THAT IT IS BOG ON SINGLES ONLY; ONE ANGRY PENSIONER ROBBED OF £60. NOW THEY WILL SAY IT IS IN THEIR RULES, BUT THE AVERAGE PUNTER DOES NOT HAVE 4 HOURS TO READ THEIR RULES, AND EXPECTS ALL BOOKMAKERS TO HAVE THE SAME STANDARDS. ALSO, THEY DO NOT PAY DOUBLE ODDS FOR ONLY ONE WINNER IN A LUCKY 15, SO WHY CALL IT A LUCKY 15? YOU HAVE BEEN WARNED!
DRAGONBETS REPLY BELOW: WHEN PLACING A BET AFTER 11 AM, IT DOES HAVE A CAPTION STATING " BEST ODDS GUARANTEED, REFERRING TO TRANSPARENCY; WOULD IT NOT BE FAIR TO WARN PUNTERS ABOUT TO PLACE A MULTIPLE BET, HAVING A CAPTION STATING BOG DOES NOT APPLY. MY USUAL SPEND WITH DRAGONBET WAS £10 A DAY. BY NOT PAYING ME £60, I HAVE STOPPED USING THEM. WHO IS GOING TO LOSE THE MOST?

Respuesta de DragonBet
Absolutely brilliant bryn stayed online till I got my account up and running and done a fabulous job

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Refreshing to have a betting company who focuses on Customer service. Anthony in live chat always fast, reliable and understanding. He makes using this company worth its weight in gold.

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Won 200 withdrew it and they suspended my account for no reason so a will be making a complaint never had a issue before with withdrawing

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Scam! After winning £740 my account was blocked without giving me the chance to withdraw my £5000 which I deposited into their account
I have been chasing my funds till today 15/09/2026 plus the stress you caused me.I received no response until I filled a complaint. What surprise me that I sent numerous emails regarding my £5000 funds to be returned to me I received no reply.
When I sent a complaint to the same email address they replied to me straight away that will investigate and reply in 8 weeks. Don’t worry i will fight and will recover my money plus interest.

Respuesta de DragonBet
Scamadvisor.com states that there is a strong likelihood that this company is a scam… check it out for yourselves before using them.
Terrible payouts.. you can deposit.. play MINIMUM stake and be out of money in 3 minutes because it’s averaging 1 in 84 spins returning anything at all.. 83 of them return zero.. actually had a dead spin run of nearly 200 spins without any returning anything.
I’d recomend you avoid this site.. I have put about £100 into it over several deposits and seen no evidence you could win money.. the staff will say you can but of course their money comes from your losse, so they’re bound to say that.
100% of 50/50 gambles went in favour of the casino.. it’s not 50:50 at all..
I got 100 free spins and won 60p with them 😂
Just avoid this site.. you will regret playing here.
There’s no entertainment or dopamine rush to be had.. 3 minutes of play per deposit.. do not trust them
EDITED TO RESPOND TO REPLY.
I think maybe you should take some addiction training in your line of work.. I’m not sure it’s wise to be bragging that people keep coming back when we know gambling creates addiction and misery for a lot of people.. so yes addicts WOULD come back even if they are losing everyday so your point was very insensitive towards the struggles of some of your customers. And maybe you shouldn’t celebrate that or use it to gloat.

Respuesta de DragonBet
Got a free bet excellent service i bet on a goal scorer first goal in play and he went straight of bet void Duncan kindly gave me money back as free bet

Respuesta de DragonBet
Great site with great customer service 👍🏽

Respuesta de DragonBet
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