Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Recently signed up and made a few withdrawals no problem at all. I did a small withdrawal this afternoon (literally around £10) straight after this I received an email asking me to provide documents,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am a member of multiple online casinos and I have to say the live chat and support from Dragon bet is top notch. Spoke to Bryn today who was quick in responding and highlighted the best way to help... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Dragon Bet will not answer my emails. They have £5000 of my money held in my account and will not release this to me, despite me giving them all the required documents they requested, which they confi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have used DragonBet for years, but had an issue with a withdrawal for the first time. Contacted customer services on a Sunday, not expecting a reply. Duncan replied instantly, understood the issue and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Casino o apuestas online
  2. también en la categoría
  3. Agencia de apuestas
  4. Apuestas deportivas online
  5. Casino
  6. Corredor de apuestas
  7. Servicio de apuestas

Escrito por la empresa

DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.


Información de contacto

Información importante

3,8

Muy bueno

TrustScore: 4 sobre 5

636 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 95% de las opiniones negativas

Suele responder en menos de 1 semana

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3,8

Todas las opiniones

(636)

326 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great site

Great site. Live chat is fast and every person ive spoke to is polite and friendly

6 de agosto de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

That's great Craig, it's what we're all about. Thanks for the review and thanks for using Dragonbet

Valorada con 1 estrellas sobre 5

Tried to Withdraw £550 and was asked…

Tried to Withdraw £550 and was asked for verification pics (not a problem) now they've completely suspended my account and wont email me back for 48 hours whilst its under review. Whats there to review! More than happy letting people deposit their money but make it an absolute nightmare withdrawing it. Im holding out for this money and il be deleting my account.

5 de agosto de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Thomas, we're sorry for the hassle you have faced here.

Whilst we don't make document requests lightly, and certainly won't hold onto any money that is not ours - there is sometimes cause to double check accounts to ensure the correct details were used upon sign up.

We take player protection and the protection of our own internal systems very seriously. The checks protect against such things as fraud and circumvention of blocking software. They also allow us to ensure that the terms and conditions accepted upon sign up are adhered to.

Valorada con 5 estrellas sobre 5

Great experience with dragon bet and…

Great experience with dragon bet and fantastic service from Owain :)

4 de agosto de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Thanks Emma, we're glad that's your experience and appreciate the feedback. Be lucky

Valorada con 5 estrellas sobre 5

Amazing app and amazing customer…

Amazing app and amazing customer support especially Anthony that was really nice and had a lot of patience solving my issue of confirming documents and cards, really good job you’re the best Anthony 🫶🏻

4 de agosto de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Thanks Florin, we'll be sure to give Anthony the good feedback. Good luck with the site and thank you for the custom

Valorada con 1 estrellas sobre 5

-5 stars Terrible company avoid!

Terrible company kept freezing my account everytime I was winning and asking me for all kinds of verification(which I supplied every-time) they then asked me for proof of how Much I earned and once I showed them(I earn a good living) they closed my account fully! It seems they didn’t want somebody who can afford to bet a lot and keep winning. Joke of a company avoid at all costs!

3 de agosto de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Adam, we're sorry that this is the view you have.

We work in an extremely regulated industry and don't make documentation requests lightly - we also don't close accounts without good cause. Although I don't have the specifics of your account I can say with certainty it wouldn't have been due to the fact that the account was in profit.

Valorada con 1 estrellas sobre 5

I’m a 55 year old disabled person and…

I’m a 55 year old disabled person and suffer from mental illness and don’t have any photo id so I signed up with dragonbet and deposited £50 after a few bets I decided to withdraw what I had left which was £50 after I tried to withdraw I was suddenly asked for id which I don’t have but showed them a hmrc letter and my bank card which I was told would be ok then all of a sudden they wouldn’t accept it this site is an absolute joke I would stay well away different people saying different things making rules up as they go along and now they won’t pay me out full stop. Horrible horrible people or robots

28 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi William,

We have searched our database and can't find anyone with the name William Collins. However, please let us assure you that we have no intention of holding onto money that is not ours.

It's not the way we operate and never will.

If you'd kindly jump on the live chat and provide proof of the account the team will be ready to assist.

Valorada con 1 estrellas sobre 5

Just signed up to this site and…

Just signed up to this site and deposited £200.
Placed a bet, then my account got suspended!!
Can’t access live chat due to not being able to log in.. no reply from my email as of yet also. Seems like a scam
Will update my review if sorted.

26 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Liam, could you please let us know if you are still facing issues.

Valorada con 1 estrellas sobre 5

Suspended my account sent all documents…

Suspended my account sent all documents over plus several emails no response also spent time on live chat and don’t get anywhere another company that’s doesn’t like to pay out when you win

24 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Nathan, I'd hope this is now resolved.

We understand the friction document requests can cause but unfortunately from time to time they are requested in order for us to fulfil our regulatory requirements.

Valorada con 3 estrellas sobre 5

Great site but I don’t know how to get…

Great site but I don’t know how to get on to live chat as emailing seems to take a very long time

24 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Jay,

Thanks for the review - the live chat icon is on the bottom right of the app.

The hours are 9am until 10.30 pm - outside of that please email customerservice@dragonbet.co.uk.

Valorada con 1 estrellas sobre 5

Never seem to win on this site its all…

Never seem to win on this site its all take. Worst online slots I've used.

23 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Dale, we're sorry things haven't gone your way but we have no influence on the payouts.

We do however ensure that they are running to the advertised RTP's

Valorada con 5 estrellas sobre 5

Tenten

Clear, concise and detailed information with 10/10 customer service, Dragonbet is the a casino can get.

22 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Cheers James, appreciate the review and thank you for using our casino

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service again from Owain, twice he has helped me out on Dragonbet, great service and quick resolves, legendary

21 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Thanks Colin, Owain is a star - we're glad to hear he managed to get you sorted.

Appreciate the review and your custom - be lucky

Valorada con 1 estrellas sobre 5

What say about this scamm like…

What say about this scamm like 80%casinos

19 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Jacek,

We're sorry you feel this way but please be assured that we are UK gambling commission licenced. And our games are audited to ensure that they are running at the advertised RTP's.

As a company we believe in fairness and openness. If you feel that anything untoward has happened please jump on the live chat or email customerservice@dragonbet.co.uk - we can then investigate your issues and provide transactional logs to show that all is in order.

Valorada con 5 estrellas sobre 5

Drew

I just had a live chat with Drew and he immediately solved my query. So nice to chat to someone so decent and I really appreciate it. Thank you Drew

17 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Cheers, we feel it's really important to employ people not chat bots.

People (like Drew), who understand and empathise with all the situations our customers may face.

Valorada con 5 estrellas sobre 5

Great betting site

This has to be one of the best sites to bet on.
Drew (staff member) was very helpful on numerous occasions, the only down side they are a bit skiney on the prices and a bit shaky if you want a medium-sized bet on, this is a perfect site for your every day small punter.
Can strongly recommend Dragon Bet

15 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Hi Hassan, Appreciate the review, the kind words and your custom.

We're known for taking big bets on the racecourse and have a healthy risk appetite when it comes to online - if you're ever not getting what you want on, feel free to jump on the live chat and we'll do our best to accommodate.

Valorada con 5 estrellas sobre 5

Promotional offer

spoke to someone called drew was extremely helpful with my issue

15 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

That's good to hear Alexander, thanks for the review and good luck with the promo

Valorada con 5 estrellas sobre 5

The casino itself has such a cool…

The casino itself has such a cool minimalist design and modern feel. You will find hundreds of your favourite games for casino lovers as well as betting functionality for the sporty folk.

One thing that sets them apart is definitely the customer support team. They are beyond helpful and always keep you updated in the chat before resolving an issue. Personal shoutout to Drew who helped me with a query recently - efficient and friendly A+ support.

13 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Thanks Uthman, that's a great review and is very much appreciated.

We very much appreciate it and very much appreciate you using the site. Be lucky

Valorada con 5 estrellas sobre 5

Owain great at explaining rules

Owain great at explaining rules, t and cs and in a manner that suits the professionalism I’ve come to expect from DragonBet.

7 de julio de 2026
Opinión espontánea
Logotipo de DragonBet

Respuesta de DragonBet

Cheers Andrew, professionalism and proper service are cornerstones of what we provide in terms of service. Many thanks and many thanks for your custom

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