Recently signed up and made a few withdrawals no problem at all. I did a small withdrawal this afternoon (literally around £10) straight after this I received an email asking me to provide documents,... Ver más
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Consulta las opiniones de los clientes
I am a member of multiple online casinos and I have to say the live chat and support from Dragon bet is top notch. Spoke to Bryn today who was quick in responding and highlighted the best way to help... Ver más
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Dragon Bet will not answer my emails. They have £5000 of my money held in my account and will not release this to me, despite me giving them all the required documents they requested, which they confi... Ver más
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Have used DragonBet for years, but had an issue with a withdrawal for the first time. Contacted customer services on a Sunday, not expecting a reply. Duncan replied instantly, understood the issue and... Ver más
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Información sobre la empresa
- Casino o apuestas online
- también en la categoría
- Agencia de apuestas
- Apuestas deportivas online
- Casino
- Corredor de apuestas
- Servicio de apuestas
Escrito por la empresa
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Información de contacto
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, Reino Unido
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
Información importante
3,8
Muy bueno
636 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Owain helped resolve my query without…
Owain helped resolve my query without any fuss. Good customer service.
7 de julio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks David - it's what we're about
Duncan was fantastic in solving my…
Duncan was fantastic in solving my query about a promotion and got it sorted straight away. 10/10
7 de julio de 2026
Opinión espontánea
Respuesta de DragonBet
That's great Joe. Appreciate you being a customer of ours
Respuesta de DragonBet
Cheers Daniel, best of luck with it
Great customer experience
Easy banking, fast withdrawals, brilliant live chat service from Drew. Market I wanted was not on the site. Asked on chat and within 20 mins, bet was placed.
5 de julio de 2026
Opinión espontánea
Respuesta de DragonBet
Cheers Marcus, we're a growing business who wants to do what's best for our customers. If we can help, we will.
best of luck
Drew was very nice
Drew was very nice, and sorted out my issue straight away 👌
5 de julio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks for the review Thomas and thanks for the custom. It's appreciated
Duncan jones was very quick to resolve…
Duncan jones was very quick to resolve my issue
4 de julio de 2026
Opinión espontánea
Respuesta de DragonBet
Cheers Bruce - good to hear
Becareful with this
Becareful with this. I understand it’s the risk you play. But I got two bonuses on Rihno game and then the game said error and reloaded it… I think this is a scam be careful please.
3 de julio de 2026
Opinión espontánea
Respuesta de DragonBet
Hi Aaron, we are not a scam - we are a regulated UK gambling commission licence holder.
It seems didn't go your way and we're sorry about that but as you say it's the risk you take.
Just another greedy gambling site
Just another greedy gambling site
Nothing special about this company.
They will ripp off their players
Take as much as possible and giving nothing or very little in return.
No bonuses,no free games.
Best thing i did on this site is to exclude myself
100% NOT RECOMMENDED!
Don' waste you money on this rubbish site!
3 de julio de 2026
Opinión espontánea
Respuesta de DragonBet
Hi Ionut, we're sorry this is your experience. However we strongly refute your claims.
We believe in fairness, offer loyalty clubs and regular offers and free spins. I'm sorry things didn't go your way but we never have and never will rip anyone off - it's not what we are about
Drew was excellent customer…
Drew was excellent customer service.Thank you.
3 de julio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks Dipendra. We think customer service is important. Hopefully it's one of the things that sets us apart
I needed some support with regards to making sure I had the correct bets open
I needed some support with regards to my bets and Fraser was quick to resolve this for me
2 de julio de 2026
Opinión espontánea
Respuesta de DragonBet
Cheers Jesse, hope you found a winner
Account just got suspended with no…
Account just got suspended with no notice!! Can’t even speak to them on live chat because I can’t log in so waiting on a response after sending my verification documents! Still no response
30 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Hi James,
Apologies about the hassle here. You should be able to access the live chat regardless of whether you are logged in or not - just click on the icon. It may have just been that you were outside of hours.
We've had a look for any contact from James Reapalot and can't find any under that name. If you wouldn't mind reaching out via the aforementioned icon or the email address customerservice@dragonbet.co.uk the team will be ready and willing to help.
Thanks for you patience here James and once again apologies for the hassle.
Drew was very helpful
28 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks Mark, having a helpful team that understand the issues our customers are facing and are able to resolve them quickly and efficiently is an important part of the business. It's good to hear that Drew hit the Mark here
Signed up as a new member and…
Signed up as a new member and wagered£20 for the 200 free spins on big bass splash however I wagered £20 on big bass bonanza instead. I messaged customer support and Fraser was very helpful and he was able to rectify the situation straight away . Excellent service.
28 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks for leaving the review Stuart, and thanks for signing up. If you ever need anything just jump on the live chat
review
spoke to duncan, very efficent and understood my issue. was calm and quick to point out what i had got wrong.
27 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Cheers Craig, that's great to hear
Owain was very helpful and quick at…
Owain was very helpful and quick at solving issues
26 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Thank you Darren, we pride our self on our customer service so it's good to hear that Owain is putting that into practise
Good service from Duncan jones it was…
Good service from Duncan jones it was prompt and query was solved
26 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks Robert, glad to hear it. Be lucky
Kind and helpful support team
Kind and helpful support team. Especially Duncan who kindly went out of his way for me when I signed up with the wrong promotion code. Great casino and fast withdrawals.
25 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Cheers Nicole, we appreciate the review and appreciate having you as a customer. Thanks and best of luck
All talk no walk
You put plenty off deposits on and play plenty of money but you Ive notice you never seem to get a bonus or free spins and the game selection is smaller than other sites. Customer service don't want to do anything either. Avoid honest opinion
25 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
We're sorry this is your experience Marianne, but all the games are tested to ensure they run to the correct RTP as per our licence conditions.
We have winners and losers on the site and it seems that you just didn't get lucky. As for the game selection - we believe it to be comprehensive but are always looking to build on it with regular and new releases.
Thank you for the feedback however, it is genuinely appreciated as we continue to build out our casino offering.
Fantastic customer service
Brilliant betting site and fantastic customer service as always
diolch yn fawr Owain
25 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Cheers Ryan
Respuesta de DragonBet
Thanks Chris, appreciate the custom
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