Recently signed up and made a few withdrawals no problem at all. I did a small withdrawal this afternoon (literally around £10) straight after this I received an email asking me to provide documents,... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I am a member of multiple online casinos and I have to say the live chat and support from Dragon bet is top notch. Spoke to Bryn today who was quick in responding and highlighted the best way to help... Ver más
La empresa ha respondido
Dragon Bet will not answer my emails. They have £5000 of my money held in my account and will not release this to me, despite me giving them all the required documents they requested, which they confi... Ver más
La empresa ha respondido
Have used DragonBet for years, but had an issue with a withdrawal for the first time. Contacted customer services on a Sunday, not expecting a reply. Duncan replied instantly, understood the issue and... Ver más
La empresa ha respondido
Información sobre la empresa
- Casino o apuestas online
- también en la categoría
- Agencia de apuestas
- Apuestas deportivas online
- Casino
- Corredor de apuestas
- Servicio de apuestas
Escrito por la empresa
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Información de contacto
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, Reino Unido
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
Información importante
3,8
Muy bueno
636 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I spoke to a guy called Martin
I spoke to a guy called Martin. She fixed the issue for me straight away. Thanks martin
24 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Thank you Louise, and thanks for being a customer of ours
Owain was 5 star absolutely the best…
Owain was 5 star absolutely the best person in the company helped me a lot, other chat members especially drew was so unqualified didn’t understand any queries and didn’t help at all. They even stopped Owain from helping me. If the company had more Owains it would be much more successful… greyhounds that price up 2 minutes before the race is also terrible never known trader be so slow with prices.
23 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks for the review and thanks for the feedback.
We're always looking to improve and we'll look into how we can improve the greyhound offering. It's important to us that all the team give 5 star performances so we'll investigate what went on there as well.
Respuesta de DragonBet
That's great. Cheers teddy, best of luck with the site.
Joined up put £10 in withdrew £45.69.
Joined up put £10 in withdrew £45.69.
Emailed asking how long as I had been waiting they asked for ID , address bank card. Ive explained it was an online disposable card and my name hadnt been changed yet and they just suspended my account without any communication !! I hope I'm at least getting the return of money I had put in. !!
23 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Hi Michelle,
Rest assured we won't be holding onto any money that is owed to you. The team have processes for dealing with online disposable cards and it's not the first time they've dealt with similar cases.
If you don't mind jumping on the live chat or emailing customerservice@dragonbet.co.uk I'm sure they'll get you sorted asap.
Apologies for the inconvenience
Respuesta de DragonBet
Thanks Lucy, you're not the first person to say that!
So I spoke to Duncan Jones about how…
So I spoke to Duncan Jones about how the promotions work as I was confused. He quickly explained how it worked and sorted my questions quickly and professionally. Very happy with the service of this site 😀
22 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks Adam, glad he was able to assist and we hope the promotions work out well for you. If you ever need anything again the customer service team are available on live chat.
Good luck with the site and thanks for the custom
Customer service very quick to respond…
Customer service very quick to respond and bet settled within 5 mins. Always polite and helpful.
22 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Cheers, customer service is really important to us.
Thanks for being a customer of ours
Superb customer service
Superb customer service, especially from Duncan. He went above and beyond to sort out my query. One of the very best betting apps on the market when it comes to customer service.
21 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks for the review Andy and thanks for the kind words. Best of luck
Drew really helped me achieve the goal…
Drew really helped me achieve the goal I was looking for
21 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Cheers Ross, we're pleased to see the team are providing the service we expect
Great customer service Duncan was very…
Great customer service Duncan was very helpful in explaining the my questions . Great site
21 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks Ivan, we hope you find a few winners with us
Anthony was prompt and very helpful
Anthony was prompt and very helpful. He got my problem sorted in 5 minutes. Amazing.
20 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
That's great to hear David, we place a lot of importance on our customer service team. We appreciate the review and the custom
Respuesta de DragonBet
Thanks Charlie, good luck with the site and thanks for using us
Good but soon turned sour
Started using them and found the customer services very helpful but then they did the kyc checks and limited limit to £250 from £2000 unless provided wage slips, that was enough for me. They wonder why people go black market this being case in point, shame really as found dragon bet an ok firm when used
19 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Hi David,
Thank you for taking the time to leave a review and for your kind comments about our customer service team. We're pleased to hear that your experience with us had been a positive one up until this point.
Regarding the limits applied to your account, we are always happy to engage with customers and help wherever we can within the confines of the regulations that we are required to follow as part of our licence.
We like to think that we take a more nuanced and pragmatic approach than many operators and will always encourage customers to work with us so that we can meet our regulatory obligations together. However, as a licensed operator regulated by the UK Gambling Commission, there are occasions where we must operate within a prescribed framework and have limited discretion.
Your point regarding the black market is certainly one that is often discussed within the industry. However, we would gently remind anyone considering that route that many of the protections found within the regulated market exist for good reason. When using a licensed operator, customers benefit from safeguards around the security of their funds, safer gambling protections, strict oversight, and access to independent dispute resolution should something go wrong. These protections simply do not exist when dealing with unlicensed operators.
Thank you again for your time with us and for leaving a balanced review. On a personal level, whilst we respect that every customer is free to make their own choices, we would encourage anyone considering the black market to think very carefully about the risks involved before doing so.
Great customer service with quick…
Great customer service with quick response. Good promotions and offers for sports fans.
19 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks Paul, really appreciate the review and the kind words.
Really appreciate your custom as well
Fast and prompt bet settlement by Owain…
Fast and prompt bet settlement by Owain so I could place on the World Cup in time via live chat. Nothing was too much trouble, top service!
18 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Glad to hear it Craig, hope you found a winner
I queried about an issue
I queried about an issue, quick responses, quick solution, great customer service from Duncan
16 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
That's good to hear, thank you Dan
Great site to use for excllent support…
Great site to use for excllent support service 5*
16 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks Tommy, best of luck and thanks for being a customer of ours
Brilliant customer service
Brilliant customer service, would especially praise Duncan Jones, he always gets everything sorted no matter how big the problem 👍🏻
16 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Cheers David. That's great to hear
Duncan James was a great help…
Duncan James was a great help exceptional customer service skills very impressed
15 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
Thanks Adrienne, were really proud and lucky to have Duncan and the rest of the Customer Service team
Excellent service
Excellent service, fast withdrawals, I'm 100% satisfied
15 de junio de 2026
Opinión espontánea
Respuesta de DragonBet
That's great to hear Stephen - if you ever have any issues just jump on the live chat
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.