I ordered a custom-made dress, but it was too big. I had a professional take my measurements, so it was definitely not a problem. Unfortunately, I had to spend a lot of money to have it altered. I eve... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The dress I ordered was beautiful and arrived quickly (I paid for express shipping), but the color was much lighter than in the photos, and the quality itself wasn't good for a dress that cost nearly... Ver más
La empresa ha respondido
I’d use 0 stars. Took longer then Stated delivery. Comes from China I liked the quality, and dress. It WAS as pictured. However, item was too long I did an immediate return. Within 1 hr o... Ver más
La empresa ha respondido
The dress had a print on it. It was super pixelated. Looks terrible even from across a room. It looks like they stole the pattern as a low resolution file and printed it on the fabric. I asked for th... Ver más
La empresa ha respondido
2,1
Malo
72 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 96% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
La gente también ha visto
Do NOT buy from this company
Do NOT buy from this company. The customer service is HORRIBLE. I purchased a dress for 158.xx. When I tried it on the day I got it, it did not fit right and the over all dress looked horrible in person. I reached out to customer service to do the return easy right? Not even close it’s a joke. I’ve been dealing with them for a week now and one option they give is they will give me $15.00 and I get to keep the horrible dress or I return it. I have to pay shipping and they’ll keep anywhere from 20-50% if what I paid. All of this hassle, for a dress that hasn’t ever been worn still has all the tags and original packaging and pictures sent that’s required to do a return AND I contacted them the day I received it!! This company is a complete joke.
10 de mayo de 2026
Opinión espontánea
Respuesta de Dreamylily
Thank you for your feedback.
We’re sorry the dress didn’t meet your expectations. We always aim to accurately represent our products online and provide clear return information on our website.
If you need further assistance, please feel free to contact our support team with your order details—we’ll be happy to help review your case.
I paid for expedited delivery and dress…
I paid for expedited delivery and dress arrived 2 weeks after due date. I had custom made to suit size 12 it was huge more like a 18. The dress was not the colour shown and was meant to have rhinestones but had cheap nasty sequins. The dress is hideous. I contacted them 3 times to get a return address and received no response.
7 de mayo de 2026
Opinión espontánea
Respuesta de Dreamylily
Thank you for providing a detailed account of this unpleasant experience. We would like to address the issues you raised as follows:
The "expedited shipping" fee you paid applies only to the transit time after the item has been dispatched (typically reducing it from 5–12 days to 5–7 days); it does not shorten the production period. Our dresses are made-to-order and generally require 10–15 business days to complete. If the production time was not factored into your delivery estimate, the actual arrival date may indeed be later than what you anticipated based on the "expedited" option.
There is a significant time difference between our location and yours. Your emails may have arrived during our late-night hours or on weekends, which is why we were unable to respond promptly. Please understand that we did not intentionally ignore you.
We would never refuse to provide a return address. It is possible that the time difference or a missed email resulted in your previous attempts to contact us going unanswered. Please contact us via email again, and we will assign a dedicated representative to prioritize your return request.
We sincerely apologize for the inconvenience this has caused and appreciate your patience and understanding.
DO NOT order from them
If there was a rating less than one star, I would rate them lower!!! I ordered a dress for my son's wedding. I paid for the "enhanced shipping". The fit was not right and I didn't like the look of it on me. I contacted them immediately requesting a return request. They responded offering me $12 to get alterations. After several emails back and forth they basically told me after the cost of shipping it back (China-for which I didn't realize that when ordering the dress or I NEVER would have ordered it), and the restocking fee (WHAT?) my refund would be significantly lower than what I purchased the dress for. Hopefully I can sell the dress and get some of my money back because Dream Lily is certainly not going to issue a refund! SCAM
14 de mayo de 2026
Opinión espontánea
Respuesta de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
DO NOT BUY FROM THEM!!
DO NOT BUY FROM THEM!!! They are very misleading on every aspect, from the dress to the return policy.
30 de abril de 2026
Opinión espontánea
Respuesta de Dreamylily
Thank you for your feedback.
We’re sorry the dress didn’t meet your expectations. We always aim to accurately represent our products online and provide clear return information on our website.
If you need further assistance, please feel free to contact our support team with your order details—we’ll be happy to help review your case.
Beware of this store
I ordered a dress for my sister's wedding. It was beautiful in the picture, a Champagne color and tea length. I paid for expedited shipping and for easy return in case it did not work out. What I got was a hot pink, floor length dress that was several sizes too large even though I carefully measured myself and used their sizing chart. When I tried to return it, I was told I was not within the seven day window. The dress is honestly a laughing joke with how bad the quality is. I will never order from them again and want everyone to be aware of their poor quality and that the order you receive may look nothing like the picture.
I just reported this company to my credit care company as a fraud and scam and they refunded my money. This is an option for you if you have not tried it.
11 de mayo de 2026
Opinión espontánea
Respuesta de Dreamylily
Thank you for sharing your experience again. We would like to clarify the "seven-day return window" you mentioned: our return policy actually allows for 14 days (calculated from the date of receipt). According to our records, you contacted us nearly a month after delivery, which was beyond the policy's timeframe. Nevertheless, we provided you with the return address at the time and did not refuse your return. We sincerely apologize for the disappointment caused by the color and size not matching the images. Thank you for your feedback; we will continue to improve our products and processes.
Returns are very difficult
I ordered a gown for a formal wedding. I measured myself against all the provided measurements for the dress to select the correct size, but when the dress arrived the bust was very big and did not fit right overall. The return process is very confusing and must be done via email and the customer service team refused to allow me to return the dress, so I am out the $250. I would not recommend purchasing a dress from this company.
11 de mayo de 2026
Opinión espontánea
Respuesta de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
I will never order from this company…
I will never order from this company again! The outfit looked nothing like the photo and was poorly made. It also did not fit. I tried to return and totally received the run around with offerings to keep the outfit and receive 10%. After 3-4 times back and forth. I gave in to 30% after they stated it would cost me so much to return the item that “frankly” I should take the 30%. This is terrible and I hope no one else falls into this trap!
2 de mayo de 2026
Opinión espontánea
Respuesta de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
I would not recommend purchasing from…
I would not recommend purchasing from this company.
The dress I received was not as pictured. The slit was extremely high to the point that it is not wearable, and the material feels very cheap compared to what was shown online.
I contacted customer service the same day I received it to request a return within their stated 14-day policy. While they advertise full refunds, they do not clearly disclose that the customer is responsible for return shipping — in my case, to Argentina, which is very expensive.
Instead of honoring a straightforward return, they offered only a partial refund and required me to pay for international return shipping, making both options unreasonable and costly.
I reviewed their return policy, and there is no clear statement that the customer must pay for return shipping or that a prepaid return label is not provided. This lack of transparency is concerning.
I am now working with PayPal to resolve this issue.
I would strongly advise others to avoid purchasing from this company.
14 de abril de 2026
Opinión espontánea
Never order from Dreamlily. Poor quality and rip off return process
I ordered a dress from Dream Lily for a wedding well in advance, but the experience was extremely disappointing. The dress arrived after a month and a half, and the quality of the material was very poor. The design did not match what was shown on the website, and it didn’t fit properly.
When I tried to return it, the process was frustrating. There is no customer service number—only email communication—and getting responses was difficult. They refused to provide a prepaid return label and insisted I cover the return shipping myself, which cost me $48.80.
Additionally, I was not aware the dress was shipping from China. The label mentioned Jamaica, New York, which was misleading. Had I known, I would not have ordered. After spending $177 on the dress and nearly $50 to return it, I’m left with a partial refund that feels unfair.
Overall, a very disappointing experience. I would not recommend ordering from them.
8 de abril de 2026
Opinión espontánea
Respuesta de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
HORRIBLE!!!
HORRIBLE communication and customer service! Waited 2 weeks to be told the dress we ordered and color was out of stock, but no of course they took our payment. Takes forever for them to return messages! 0/10!
23 de marzo de 2026
Opinión espontánea
Respuesta de Dreamylily
Thank you for your feedback. We sincerely apologize for the communication issues and the long wait times you experienced during this purchase.
Due to time zone differences and a high volume of inquiries, our response speed fell short of your expectations—an area where we clearly need to improve.
We take your feedback seriously and will use it to optimize our inventory synchronization and customer service response processes, striving to prevent similar issues in the future.
Once again, we offer our sincere apologies for the inconvenience and disappointment caused. Thank you for bringing these shortcomings to our attention.
Overall a good experience
The dress fit perfectly and was well made. Colour wasn’t exact but that could be due to photo lighting, it is still a lovely fabric and colour.
Maybe allow a bit more time for receiving your dress to avoid stressing out. We had an issue where the tracking number didn’t work but the customer service was helpful with answering our questions.
24 de febrero de 2026
Opinión espontánea
Respuesta de Dreamylily
Thank you for taking the time to share your genuine experience; your feedback is invaluable to us.
We are delighted to hear that the dress met your expectations regarding fit and craftsmanship. We also appreciate your understanding that the slight color difference compared to the photos is due to lighting conditions.
We fully agree with your suggestion to "allow extra time for delivery to avoid unnecessary anxiety." We will continue to improve the speed of our logistics updates to ensure a smoother tracking experience for all our customers.
Thank you once again for choosing us and for leaving such heartwarming feedback. We value every customer's voice and remain committed to continuous improvement. We look forward to serving you again soon.
TERRIBLE CUSTOMER SERVICE
The quality of the product and the sizing was very different than how it is pictured. The WORST part is that it is impossible to return anything. When you email them for a return label they delay by asking questions about the product and taking days to respond. TERRIBLE CUSTOMER SERVICE.
9 de febrero de 2026
Opinión espontánea
Respuesta de Dreamylily
Dear valued customer,
We sincerely apologize for all the inconvenience caused to you.
We take all your valuable feedback seriously. We will immediately optimize our product shooting display, and avoid such visual difference problems happening again.
We are willing to communicate patiently and try our best to reach a satisfied solution for you.
Wish you all the best.
Dress arrived with broken boning and…
Dress arrived with broken boning and company refused to refund the full cost of the dress only offering $40 for a $189 purchase. No excuse… just “this is what we are willing to offer you” . Read the return policy… even if the clothing arrives damaged, they don’t have to give you anything back. I’ll never purchase here again. Dress was very poor quality to boot.
8 de noviembre de 2025
Opinión espontánea
Respuesta de Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
UPDATED - Still waiting on refund, MOTHS later, for order that never arrives
UPDATE, August 2026
DreamLily replied here (July 2026)
They NEVER issued my return, just a note of "sorry" on this review site and "get in touch" (lol, want to see the email chain of 10+ emails where I "got in touch").
Do NOT order from this "company."
It's August 2026, and I'm still here, with no return/credit...just DreamLily having absorbed my payment into their P+L accounting.
---
Order somewhere else, from a trusted retailer or an actual physical store - DO NOT BUY FROM THIS COMPANY.
STILL waiting on my refund, for a prom dress ordered (and paid for) back in April 2025.
I was finally told by email in August 2025 that I would be refunded.
The item never arrived (I have all the tracking information, it was a shipper's error).
I've had to proactively email them and now, here we are in mid-November, and thy have NOT responded to my past two "check-ins" about when my refund will be issued.
$165 + shipping
Never, ever again—strong advise to all, you may love some online store/brand, but suggest you do a deep dive beyond the website "about us" to know what the business model is before you are placing an order.
14 de abril de 2025
Opinión espontánea
Respuesta de Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
AVOID AVOID AVOID!!!!
I obviously didn't do a thorough investigation of this company and now I'm paying for it - literally! I ordered 2 dresses ($350 total) - it says they have been delivered and were signed for. They are nowhere to be found and NO ONE SIGNED FOR THEM! I have contacted customer service via email and chat; it's been crickets. Not a word. I'm reporting to my bank tomorrow as a scam in hopes of recouping some of my money. Lesson learned - China sucks!
26 de octubre de 2025
Opinión espontánea
Respuesta de Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
DO NOT BUY FROM DREAMLILY.COM
DO NOT BUY FROM DREAMLILY.COM. I ordered two different sizes of the same red homecoming dress. Only one dress arrived after a few weeks and it looked nothing like the quality of the one pictured. Customer service responded to my request to return the item and refund the money of the item not received and would keep leading me on as if they would refund my money. They never did and eventually quit responding to my messages and ghosted me. I am out over $230.
3 de septiembre de 2025
Opinión espontánea
Respuesta de Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Missing half my order
Terrible quality! Also they only sent half my order and claimed they sent the whole package. And you can’t even get a hold of their customer service. Don’t buy from them!
21 de agosto de 2025
Opinión espontánea
Respuesta de Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Their pictures do not match the product…
Their pictures do not match the product or size of what I thought I was buying. False Advertising. I bought a $150 dress for my 85 year old mother. I was excited for it, but it did not fit in any way. They company offered $40 for the return. It doesn't cover the cost at all!! Dishonest all around. If they want to sell in America, they need to be able to allow customers to return!
30 de julio de 2025
Opinión espontánea
Respuesta de Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Perfect for homecoming
My daughter ordered this dress for her homecoming dance. We purchased it in black. Received the dress and it is of great quality but the dress was too big. Customer service has been great to deal with. Would purchase from here again just would go a size smaller.
23 de julio de 2025
Opinión espontánea
Respuesta de Dreamylily
Thank you for taking the time to share your genuine feedback. We are delighted to hear that you are satisfied with the quality of the dress and the service provided by our customer support team.
We appreciate your feedback regarding the sizing running large. Fit can vary between styles, and your suggestion is very helpful to other customers—if you are between sizes, opting for the smaller size might be a better choice. For future orders, we also recommend checking the specific size chart for the item or contacting customer service for more detailed sizing advice.
We look forward to serving you again and thank you for your trust and support.
Perfect for a formal wedding!
I love this dress! It’s so comfortable while still being very flattering. It travels well and doesn’t wrinkle easily. The material is nice, and the fit is perfect. It’s also a great length- I didn’t need to hem it. Overall, it was a great formal wedding guest dress!
2 de agosto de 2025
Opinión espontánea
Respuesta de Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.