I ordered a custom-made dress, but it was too big. I had a professional take my measurements, so it was definitely not a problem. Unfortunately, I had to spend a lot of money to have it altered. I eve... Ver más
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Consulta las opiniones de los clientes
The dress I ordered was beautiful and arrived quickly (I paid for express shipping), but the color was much lighter than in the photos, and the quality itself wasn't good for a dress that cost nearly... Ver más
La empresa ha respondido
I’d use 0 stars. Took longer then Stated delivery. Comes from China I liked the quality, and dress. It WAS as pictured. However, item was too long I did an immediate return. Within 1 hr o... Ver más
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The dress had a print on it. It was super pixelated. Looks terrible even from across a room. It looks like they stole the pattern as a low resolution file and printed it on the fabric. I asked for th... Ver más
La empresa ha respondido
2,1
Malo
72 opiniones
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Very flattering. Looks like picture on.
Nothing to dislike besides the fact that I bought the wrong size, returning it to get another size but I can tell already that it’s going to fit perfect! The material is very nice, not silky that will stick to your skin and a tiny bit stretchy. The color is bright and beautiful just like the picture. I will suggest you buy it ahead of time to get rid of the deep wrinkles from the tight bag.
11 de julio de 2025
Opinión espontánea
Respuesta de Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
A great dress!
True to size and the material is stretchy. I am 5 months pregnant and it fit well and complimented my growing belly. Good quality because it stretched to fit now and will fit after I have baby. Very good quality dress for date night.
25 de julio de 2025
Opinión espontánea
Respuesta de Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
Nice dress
Beautiful formal gown. Wore this to a first responder gala and received many compliments on the fit. Quality was good, fitting but not too tight. 4 stars because I wish the top laid a bit more flat, but honestly overall happy with this stress. Royal blue color was gorgeous.
25 de julio de 2025
Opinión espontánea
Respuesta de Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
This dress is the real deal.
I wore this dress to an auction/gala at our kids' school. I definitely have a bit of a middle-aged mom-pooch and this dress highlighted all the right spots and minimized the others. Looked super elegant and I received compliment after compliment all night and online when I shared a picture. It fits true to size and is very comfortable. I almost never write reviews--but I need to share how fantastic this dress is! Do yourself a favor and just buy it!
28 de julio de 2025
Opinión espontánea
Respuesta de Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
Perfectly elegant
I was looking for a dress to wear to a strictly formal event and this one fit the bill, it stretches to fit the curves of my body but isn’t too loose or too tight . My sister even borrowed it for a wedding and it fit her just as well even though she’s taller than me and a little different body shape. I was able to walk easily because of the leg slit and felt like I looked great
28 de julio de 2025
Opinión espontánea
Respuesta de Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
Highly recommend this dress. It worked great for our daughter!
This dress fit our daughter perfectly for her Senior Ball. It is well made and made her feel like a million bucks. We'd highly recommend it. Thanks
22 de julio de 2025
Opinión espontánea
Respuesta de Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
Do not use this company
Do not use this company! Ordered a dress "color shown" which was navy blue (still have the link I used as had shared it with my daughter) and they shipped wrong color - the color next to "color shown" option. Will not honor return nor refund. Now state the dress is not theirs?!?!?? HORRIBLE communication and I'm out $180 for an ugly color dress that I will never wear.
30 de julio de 2025
Opinión espontánea
Respuesta de Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Great dress, but color is off.
Great dress, very comfortable. Lots of compliments. The material is stretchy.The reason for 4 stars is that the color is off- the red dress is MUCH brighter than shown. Still looked good, just wasn’t exactly as advertised or what I was going for.
24 de julio de 2025
Opinión espontánea
Respuesta de Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
Elegant dress
Very beautiful design and colour!! Its a nice dress for slim and tall person. Good amount of thickness and gives a nice touch in adding elegancy. Easy to wear. It was long for me and tight around the belly. But overall very good.
13 de julio de 2025
Opinión espontánea
Respuesta de Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
Nightmare To Deal With
WARNING! DO NOT BUY FROM THIS COMPANY!
Dress didn't fit. I tried emailing the company - attached pictures like they requested, and the email bounced back as non-working. Also couldn't find a phone number to call customer service... very frustrating when you're told you can get a refund if something is wrong. Now I have a $140 dress that I can't use.
Feel like I was scammed. The company hides very well behind all of their advertising.
27 de abril de 2025
Opinión espontánea
Respuesta de Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
nightmare returning
The return process is a nightmare for me. To start the return process this company listed a not working email for that I could start the return process. Then they offer to me a parcial amount refund of $45 for a dress that cost to me $146. I decline this offer because is unfair and they stop responding to me. I feel so much frustated and disappoiinment with them. I deserve a solution but U do not see
2 de junio de 2025
Opinión espontánea
Respuesta de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Dress did not fit and customer service…
Dress did not fit and customer service refused to provide the address for a return. I reported to the fraud department of my credit card company and they will be investigating the legitimacy of this company. Many reviews stating the same experience I have had with this company. Do not order from Dreamylily!
13 de mayo de 2025
Opinión espontánea
Respuesta de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Do not order anything from Dreamylily! Fraudulent company!
Before I purchased the dress I read the refund policy because I knew I might send it back. I’ve been trying on several for my son’s wedding. Since the policy stated that I could return the dress by first sending an email stating the reason for the return and also attaching photos of the dress. Supposedly I would receive a mailing label and refund. There was NOTHING wrong with the dress at all. I tried it on once. Now they are telling me they will send me $25 and I should sell the dress. What? I also made sure they accepted PayPal because I won’t order anything unless I can pay that way. Dreamylily is nothing short of a scam. None of us deserves to be lied to by these people. Just the pits. I’m surprised they are still in business.
12 de mayo de 2025
Opinión espontánea
Respuesta de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
TERRIBLE return policy. Avoid
I ordered a $160 MOB dress. I did not care for the fit or the fabric and initiated a return. I followed all the return requirements - was only tried on once and had ALL the tags attached which I showed them in an email - but the return was rejected. For no reason at all. They tried offering me $20 to compensate. I rejected this offer and they kept going up by $5 increments. They ended at $45 (for an $160 item). No reputable company has this type of return situation. I informed them that I will be writing bad reviews.
5 de mayo de 2025
Opinión espontánea
Respuesta de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Horrible fit. Can’t wear dress. Empire waist does not sit on your natural waist
I ordered an empire custom dress from Dreamylilly. I got it quickly but it was HUGE. I thought when I provided my measurements (including drop, to indicate my height), the dress would reflect them. The empire waist which should sit directly below my breast, instead sat at my natural waist. I tried twice to return the dress because it did not reflect my measurements and although the reply was very polite it was that they don’t return custom dresses. I don’t think it reflects any of my measurements. So I cannot wear the dress without major alterations so I am out $149. Not happy buyer beware!
16 de abril de 2025
Opinión espontánea
Respuesta de Dreamylily
Dear Customer,
Thank you for taking the time to share your honest feedback. We sincerely apologize for the issues you encountered with your custom-made dress.
We have carefully noted your comments; they will serve as a key reference for an internal review of our customization process—specifically regarding how the waistline design aligns with customer height measurements. We will thoroughly re-examine the pattern-making for this style to prevent similar issues from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
I’d give it -0- stars if I could
I’d give it -0- stars if I could. I requested a return on $150 dress for my son’s wedding. Looked awful on. They offered a $35 ‘goodwill’ refund. I’m still dealing with them. UNACCEPTABLE practice
21 de abril de 2025
Opinión espontánea
Respuesta de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
DO NOT ORDER FROM DREAMLILY!!!
I too am experiencing their shady business practices. I bought 2 dresses totaling $267, I followed their sizing guidelines yet both are too small. I followed their requirement of sending pictures of the problem to the email they provided on their website on March 30. They will not provide me a phone number to call a manager. They initially offered me a $25 partial refund and as of today, after an ongoing email debate, their offer is up to $50. Neither come close to my $267 purchase.
Please save yourself the headache ….. DO NOT ORDER FROM DREAMLILY!!!
30 de marzo de 2025
Opinión espontánea
Respuesta de Dreamylily
Dear Customer,
Thank you for taking the time to share your honest feedback. We sincerely apologize for the issues you encountered with your custom-made dress.
We have carefully noted your comments; they will serve as a key reference for an internal review of our customization process—specifically regarding how the waistline design aligns with customer height measurements. We will thoroughly re-examine the pattern-making for this style to prevent similar issues from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
This company is a scam
This company is a scam. I have two dresses from them that I ordered for my wedding. One I was going to wear for the ceremony and one for the reception. They do not fit. They are standard sizes, not custom. They will not honor their own return policy. I paid $261 and they offered me $30!! First they wanted to see pictures of the dress on me and I sent them. Now they are stalling every day hoping I will go away.
They are offering a $30 credit for $261 worth of dresses that can't wear! I wouldn't even donate them because they are so disproportionate. All I want to do is return the dresses for a full refund. They have only been tried on for the photos that THEY required. The bust area is huge and appears to have cardboard inserts. I have never experienced such poor customer service. DO NOT ORDER FROM THEM.
11 de abril de 2025
Opinión espontánea
Respuesta de Dreamylily
Dear Customer,
Thank you for taking the time to share your honest feedback. We sincerely apologize for the issues you encountered with your custom-made dress.
We have carefully noted your comments; they will serve as a key reference for an internal review of our customization process—specifically regarding how the waistline design aligns with customer height measurements. We will thoroughly re-examine the pattern-making for this style to prevent similar issues from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Beautiful colour
Beautiful colour, packaged lovely, unfortunately it is too big on me, I have lost weight and I’ll look at ordering again in May as the material is lovely and it is stunning.
14 de febrero de 2025
Opinión espontánea
Respuesta de Dreamylily
Thank you for your kind review and for sharing your experience!
We are delighted to hear that you are pleased with the dress's color, packaging, and fabric. It is especially gratifying to know that the dress looks stunning when worn—that means a great deal to us.
Thank you again for your support and trust; we will continue striving to provide excellent products and service. We look forward to welcoming you back anytime!
This company is not responsive to my concerns
This company is not responsive to my concerns. I have tried to return a dress that had a defective zipper and get a full refund. They have repeatedly asked me to keep the dress for a reduced price. I do not want to keep a defective dress. I have disputed this charge with my credit card company.
9 de abril de 2025
Opinión espontánea
Respuesta de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
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