Dreamylily Opiniones 

72
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I ordered a custom-made dress, but it was too big. I had a professional take my measurements, so it was definitely not a problem. Unfortunately, I had to spend a lot of money to have it altered. I eve... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The dress I ordered was beautiful and arrived quickly (I paid for express shipping), but the color was much lighter than in the photos, and the quality itself wasn't good for a dress that cost nearly... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I’d use 0 stars. Took longer then Stated delivery. Comes from China I liked the quality, and dress. It WAS as pictured. However, item was too long I did an immediate return. Within 1 hr o... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The dress had a print on it. It was super pixelated. Looks terrible even from across a room. It looks like they stole the pattern as a low resolution file and printed it on the fabric. I asked for th... Ver más

La empresa ha respondido


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

72 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 96% de las opiniones negativas

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2,1

Todas las opiniones

(72)

36 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I love this dress,

I love this dress,! I looked at this site when my daughter got married 7 months ago but allowed myself to be talked out of ordering. Now that my son is getting married I decided to go ahead and order this dress.
I'm so happy I did! The quality is excellent and I received my dress in just over 2 weeks! I ordered it in 2 sizes because I wasn't positive which would work best. I ended up keeping the larger size even though I will have to alter it a little bit.

14 de febrero de 2025
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Respuesta de Dreamylily

Thank you so much for such a warm and sincere review! Receiving such thoughtful appreciation is the greatest encouragement for us, and it drives us to keep perfecting every single dress we create.

We look forward to serving you again in the future—no matter the occasion, we hope a Dreamylily dress will always be there to help you make a dazzling entrance. See you next time!

Valorada con 5 estrellas sobre 5

Feel like a princess

I was surprised by the material quality. It has a full skirt as it has crinoline added to it. My main concern with this company is I used their try on dresses which would have been fine but I could never get the size that I needed or the color choice. I did get this dress to try on in a different color and took a chance when I bought the color I got. I would say go up a size or 2. This is not the size I would normally wear. Also if you need the dresses fast it took almost a month to get. The try on dresses came in about 5-7 days after ordering.

28 de febrero de 2025
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Respuesta de Dreamylily

Thank you so much for such a warm and sincere review! Receiving such thoughtful appreciation is the greatest encouragement for us, and it drives us to keep perfecting every single dress we create.

We look forward to serving you again in the future—no matter the occasion, we hope a Dreamylily dress will always be there to help you make a dazzling entrance. See you next time!

Valorada con 5 estrellas sobre 5

Mother of the Bride Dress

Custom order made to my measurements. When I put it on it fitted perfectly and I felt like a million bucks. Received many compliments on the day. Customer Service team very helpful and rushed order in time for my daughter's wedding. Customer Service emailed to check extra measurement I gave to make sure it was correct. (I have short neck to waist as I am 157cm tall.) Will order again and recommend to everyone. Impossible to find a well fitting dress to fit mature mother-of-the-bride that is also flattering, but this was perfect. Its not heavy and cumbersome; I was able to help with the grand children, running around no problem. Quality of fabric and quality of workmanship impeccable. You cannot go wrong. Couldn't be happier.

17 de febrero de 2025
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Respuesta de Dreamylily

Thank you so much for such a warm and sincere review! Receiving such thoughtful appreciation is the greatest encouragement for us, and it drives us to keep perfecting every single dress we create.

We look forward to serving you again in the future—no matter the occasion, we hope a Dreamylily dress will always be there to help you make a dazzling entrance. See you next time!

Valorada con 5 estrellas sobre 5

Beautiful dress

Order the dress true to your size, it runs accurately to your size. Still may need a few alterations . Very comfortable and beautifully made. Great color!

12 de febrero de 2025
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Respuesta de Dreamylily

Thank you so much for such a warm and sincere review! Receiving such thoughtful appreciation is the greatest encouragement for us, and it drives us to keep perfecting every single dress we create.

We look forward to serving you again in the future—no matter the occasion, we hope a Dreamylily dress will always be there to help you make a dazzling entrance. See you next time!

Valorada con 4 estrellas sobre 5

Nice dress.

The dress looks nice on . I will need to alter it as the length is about 4 inches too long for me.

The only reason that did not give 5 stars is that it took almost 4 weeks for delivery.

3 de febrero de 2025
Opinión espontánea
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Respuesta de Dreamylily

Thank you so much for such a warm and sincere review! Receiving such thoughtful appreciation is the greatest encouragement for us, and it drives us to keep perfecting every single dress we create.

We look forward to serving you again in the future—no matter the occasion, we hope a Dreamylily dress will always be there to help you make a dazzling entrance. See you next time!

Valorada con 1 estrellas sobre 5

Bait and Switch company

This is a typical Chinese switch and bait company. Ordered two Mother of the bride dresses early January 2025, tried to cancel the order after waiting 6 weeks for its arrival, only to be told the order had already been placed and was about to ship. After waiting another 6 weeks, the two dresses finally arrived, AFTER MY OCCASION HAD ALREADY PASSED. After contacting customer service to request a refund, they waited another week to tell me I should try to "sell it at a flea market or give it away" as the return would be quite costly. They offered a $20 credit (on a $287 purchase) which I declined. I have contacted my cc company to decline the charge which they are in the process of doing. DO NOT PURCHASE FROM THIS COMPANY. THEY ARE LIKE THE OTHER THREE COMPANIES I purchased dresses from who made it virtually impossible to return even though the website had complimentary reviews and a return policy that made it sound like it would be easy. My cc company said they DO NOT LIKE IT when the customer gets the cc companies involved, as it gives them a poor rating for future credit. I hope to receive my credit, although I'm not hopefully, just wanting to make certain others are NOT TAKEN like I was in dealing with a very unreputable company.

7 de enero de 2025
Opinión espontánea
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Respuesta de Dreamylily

Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.

Valorada con 1 estrellas sobre 5

I should have read the reviews prior to…

I should have read the reviews prior to ordering, I had the same experience as everyone else. It took a LONG time to get my dress, then it was too big. I told them I want to return, I had to send pictures of how it didn't fit me. Then they told me to have someone alter it and/or sell it at a flea market. They said they'd only give me $25 back, dress was $146, then they offered $30....still waiting to get the shipping information to send back. STAY AWAY FROM THIS COMPANY!!!!

4 de marzo de 2025
Opinión espontánea
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Respuesta de Dreamylily

Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.

Valorada con 1 estrellas sobre 5

This company is a total rip rip off!!

This company is a total rip off. First it took over a month to receive my order. I ordered 2 different dress styles, and ordered the size after taking measurements and using their size chart. They were way too big and had a horrible smell to them. I emailed them about returning and they said they don’t refund dresses in ordered in the same size (what does that even mean??). They offered me $30 WHAT? No, I want a 100% refund, as stated in their return policy. DO NOT ORDER ANYTHING FROM THIS COMPANY!!

23 de marzo de 2025
Opinión espontánea
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Respuesta de Dreamylily

Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.

Valorada con 1 estrellas sobre 5

HORRIBLE

HORRIBLE! I ordered a dress from my mother for my wedding that she found and liked. When she got it, it was way too big and she didn't like it. I looked up their return policy did what they requested they tried to get me to keep it to alter it or sell it at the flea market - they offered $25 and then $30. The dress is 165 dollars. While this is my fault as I usually do research the companies she buys from, I was busy and just ordered it and it's just a scam. There is NO other way to put it. Stay away from this website, I will be reporting it.

19 de marzo de 2025
Opinión espontánea
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Respuesta de Dreamylily

Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.

Valorada con 1 estrellas sobre 5

Terrible company

Terrible company. They say they accept returns. When I tried to return the dress. They tried to get me to keep it to alter it or take it to a flea market to sale (there words). They would only offer me a $25 refund on a $150 dress.

2 de marzo de 2025
Opinión espontánea
Logotipo de Dreamylily

Respuesta de Dreamylily

Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.

Valorada con 1 estrellas sobre 5

Company deserves a negative star review!

If I could I would give this company a minus star review. I ordered 2 dresses from them. I received them too late for the event they were intended. They were poorly made anyway so I returned them promptly at my own expense. In spite of endless emails, the company refuses to refund me. Now it appears they have ghosted me. Absolutely do not ever order anything from them! Poor quality and poor customer service!

16 de septiembre de 2024
Opinión espontánea
Logotipo de Dreamylily

Respuesta de Dreamylily

Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.

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