Duraweather Poly Opiniones 

116
TrustScore: 2 sobre 5

1,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The quality of these Adirondack chairs is outstanding sturdy, extremely comfortable, and they look great in my backyard. I had one minor setup issue, but customer service handled it with patience and... Ver más

Valorada con 1 estrellas sobre 5

They take full payment when you order not when they ship. They may ship months after promised shipping window and after waiting months you decide to cancel 3 weeks before they say your chair will be... Ver más

Valorada con 1 estrellas sobre 5

Ordered two chairs May 24th and they keep pushing the delivery date out and refuse to refund our money. DO NOT PURCHASE FROM THIS COMPANY - they WILL NOT deliver as promise and they will keep your mo... Ver más

Valorada con 1 estrellas sobre 5

This company falsely advertises their shipping dates. I made an order based on the product shipping within a few days of the order so it would be here in time for a birthday. After that date came and... Ver más


Información de contacto

1,9

Malo

TrustScore: 2 sobre 5

116 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 65% de las opiniones negativas

Suele responder en menos de 1 semana

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1,9

Todas las opiniones

(116)

43 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

These chairs are a dream

These chairs are a dream! The process of acquiring them was smooth, and the end result is beyond satisfying. Comfortable, well-made, and aesthetically pleasing – a fantastic choice.

4 de enero de 2024
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Thanks so much for sharing your experience with us. We hope to do business with you again valued customer!

Valorada con 5 estrellas sobre 5

Beautiful chairs that are simply…

Beautiful chairs that are simply fantastic! They deliver the highest possible standard of comfort. A superb combination of quality and style.

2 de enero de 2024
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Valorada con 5 estrellas sobre 5

The color of the umbrella was just as I…

The color of the umbrella was just as I expected beautiful. The Sunbrella fabric duraweather uses is wonderful. It looks so good on my patio very vibrant colors. I recommend it for anyone it easy to use. The tilt is easy and most of all it blocks sun very nicely.

17 de diciembre de 2023
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Thank you so much for your feedback!

Valorada con 5 estrellas sobre 5

Had several questions

Had several questions, emailed their customer service, I received my answers same day. I placed my order and received my order fairly quickly. I would recommend duraweather and will be purchasing from them again.

17 de diciembre de 2023
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Thank you so much for your feedback!

Valorada con 1 estrellas sobre 5

Deceptive product description

I purchased 2 Duraweather Plantation Bar Height Swivel Chairs for $1798.The chairs are NOT bar height. A simple google search shows bar height, as regarding chairs, means the floor to seat height is between 28 and 33 inches. These chairs are 22 inches from floor to seat, or the exact definition of standard height. Although if you were to scroll down and open the item description on their webpage it accurately describes the floor to seat height as being 22 inches, the very name including the term 'Bar Height' is false and deceptive advertising. Should I have had to verify that their product description was not fraudulent? The company has offered to issue a refund, minus a restocking fee and I must pay for return shipping. These chairs weight 70+ lbs each and were delivered by common carrier. Return shipping would cost a lot. I will not accept these terms, and as of today the company has failed to respond to a now several week old BBB complaint.

15 de octubre de 2023
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Hi Edward,
We are sorry you did not have a good experience, per our conversations via email all our products listed on our website all have product dimensions for all customers to view before making their purchase. If customers have questions or are unsure, we also have a customer service line open Mon-Sat from 10AM to 6PM to answer all questions. Our marketing is not deceptive because we have the correct dimensions listed on our website. We encourage our customers to look and read the product description listed underneath the product image before making their purchase to ensure it is the product they are looking for and is the correct measurement. If this was our mistake, we would most definitely send you free return shipping labels, but this is not our fault as the product information was on the website and there for you to see the dimensions and make sure that is what you wanted before you made your purchase. Per our emails, we have emailed you the return authorization form, please complete and once the items are back in our warehouse, we will issue you a refund. In checking with BBB, your request was not submitted several weeks ago... your complaint was submitted 11/26/23 and we were not notified until 11/28/2023. BBB gives businesses 14 days to respond. I’m not sure where you are getting several weeks from, but rest assured we will respond to BBB and provide them with our email logs, return policy, and proof of our product description and measurements on our website.

Valorada con 5 estrellas sobre 5

Great product

Great product, very pleased with the material, customer service was wonderful. I would recommend duraweather to anyone looking for great outdoor furniture.

27 de noviembre de 2023
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Thank you so much for your feedback!

Valorada con 5 estrellas sobre 5

DuraWeather Poly Adirondack Chairs

I love, love, love the Woodgrain finish on the poly chairs. The Adirondack chairs actually looks like real wood. I am very impressed with the quality of the DuraWeather Poly chairs. I cannot wait to enjoy them throughout the year.

3 de noviembre de 2023
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Thank you so much for your feedback!

Valorada con 5 estrellas sobre 5

DuraWeather Poly outdoor furniture is…

DuraWeather Poly outdoor furniture is fantastic, absolutely outstanding. I was looking for outdoor furniture to complete my new deck. I looked around my area, at local nurseries and furniture shops It was expensive and their selection was much smaller than theirs. I purchased a sample chair first before making my purchase of eight folding Adirondack chairs and boy was I was impressed with the quality and comfort. I would give them 6 stars if I could. Customer service was the cherry on top!

23 de octubre de 2023
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Thank you so much for your feedback!

Valorada con 4 estrellas sobre 5

Great price and product; assembly challenging.

We like the product (2 bar height chairls with a triangular table built in the middle)and it’s perfect for our needs. However it was a pain for my husband to put together. Screw didn’t match as it said but there were extras of the ones that fit. Some holes didn’t align with other pieces at times so he had to make new ones. Luckily he’s quite handy and was able to get it done. The white parts were kinda dirty but east to clean. Overall we like them a lot for the price!

14 de octubre de 2023
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

We are grateful that you took the time to leave us a review. Your feedback helps us to improve our services. I will forward your inquiry to managements to better improve our services going forward. Thank you.

Valorada con 5 estrellas sobre 5

LOVE our Adirondack chairs!

We received our Adirondack chairs, took very little time to put together. These are great for our campfire ! They will last for years . We loved so much, we just ordered a set of deck chairs with a table.

9 de octubre de 2023
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Thank you so much for your feedback!

Valorada con 5 estrellas sobre 5

Perfect for car shows

My son bought be a folding Adirondack chair for my birthday, i bring it to all my jeep meets. Everyone who sits in it loves it 10/10 would recommend to anyone looking for a portable/comfortable chair

25 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I strongly recommend this product

This is an awesome product, very durable, comfortable, easy to clean and they look great. Assembly is straightforward and comes with easy to follow instructions. I am extremely satisfied and would definitely recommend this product.

29 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

We ordered the White/Teak set

We ordered the White/Teak set. Shipping was very quick. Assembly wasn’t too bad, but I do think labeling on the legs could be better. Had to reassemble a couple of times. But they look great and we look forward to using them for years!

21 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The chairs are great

The chairs are great. They didn’t take much time to arrive (first order of 6 chairs took 1 week or so and second order of 2 chairs took several days only). Putting them together took a little while but wasn’t so bad. We got the Set of 8 - DuraWeather Poly® King Size Folding Adirondack Chairs Aruba blue.

19 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very negative experience

I posted a negative review on their site that does not show up on the site. I think the posted reviews should be taken with a grain of salt. I received a bunch of parts that do not fit. The illustrations of the parts do not look like the parts that came. The assembly instructions were minimal and hard to read. I called their number for help during their regular hours and it was not in service. Their web site looks to be all about selling product with no customer support. So far I have been unable to contact anybody at DuraWeather to help with this problem.

17 de septiembre de 2023
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Hi Mary, our 252-512-4191 number is in service and works. There are 2 options to click, option 1 would be for sales and option 2 would be for customer support. Option 2 directs our customers to email orderinquiries@duraweather.com for the fastest response. Due to the labor shortage our customer support is handled through emailing orderinquiries@duraweather.com. Our customer service reps respond to inquiries the same day and is the fastest way to get any issues resolved. If our customer service team is unable to assist via email, they will schedule an appointment to have a call with our warehouse supervisor to better assist our customers. Please email orderinquiries@duraweather.com with the order number, the name of the customer who purchased the item, and any concerns you need assistance with, and we would be more than happy to assist in any way possible. In regards to your reviews Mary, our website reflects your reviews not once but twice.. We look forward to hearing from you via orderinquiries@duraweather.com to assist you. Thank you.

Valorada con 5 estrellas sobre 5

Superior Quality

We are so pleased with the quality and look of my counter set for my tiki hut. We could not believe how heavy the set was, we didn’t want something light that would blow away with a light Florida storm. We searched a long time, compared prices and quality and are so happy with the quality and look of our set.

Thank you!
Lisa and Ray from Cape Coral, Fl

12 de julio de 2023
Opinión espontánea

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