Duraweather Poly Opiniones 

Absolutely the worst customer service we have ever had to deal with in our life! (70 years old) we have call the customer service number repeatedly for 4 days and a live person has yet to answer up. An automated person takes your message and cell number, but never returns your call.

Update to my previous review dated 15 April 2026

I’ve had an extremely frustrating experience with DuraWeather Poly since last review, and unfortunately, it’s left me completely dissatisfied with their service yet again.

The most glaring issue is the near-total lack of customer support. Attempting to call them is an exercise in patience — the phone rings for an unreasonably long time with no answer. Today alone, I tried calling three separate times, and each attempt resulted in the same outcome: endless ringing with no response. It gives the impression that customer inquiries simply aren’t a priority.

Equally disappointing is their failure to respond to text messages. In an age where businesses are expected to be accessible across multiple communication channels, ignoring texts entirely is unacceptable. It feels like there’s no reliable way to reach anyone, which is especially frustrating when you need timely assistance.

There is also no option to chat online or reach support through any alternative channel. The only contact method provided is a single phone number, which appears to be a mobile number. This, combined with the lack of responsiveness, gives the impression of a very small, informal operation without a structured customer service system in place.

While small businesses can certainly provide excellent service, in this case the absence of basic support channels makes it difficult to have confidence in the company.

Beyond communication issues, this lack of responsiveness creates a broader sense of unreliability. When a company cannot be reached or fails to acknowledge customers, it erodes trust and raises concerns about how they handle other aspects of their service.

Overall, my experience has been one of complete dissatisfaction. Poor communication, lack of accountability, and unresponsiveness make it difficult to recommend DuraWeather Poly to anyone. On the basis noted above, I DON’T HAVE TRUST IN THE PRODUCT THEY REPRESENT/SELL. AS SUCH I HAVE REQUESTED VIA TEXT AS THIS IS THE ONLY FORM OF COMMUNICATION, TO PROVIDE ME WITH A FULL REFUND OF MY ORDER AS MY ORDER (as of 29 April 2026) HAS YET TO ENTER PRODUCTION. IF THERE IS ONE RECOMMENDATION I CAN MAKE, IT WOULD BE: that they need to improve upon their customer service accessibility and responsiveness if they want to retain customer confidence.

Dave Wilder

I was looking at Duraweather despite the reviews, but ultiumately decided not to purchase and look elsewhere. I wanted two regular king size chairs and two with footrests and cup holders and also an end table. None of them had the same color grey available. Grey (wood grain) Cottage light grey and light grey. Some colors said (wood grain) others did not. They don't have the same colors across the board between chairs and end tables. I called customer service three times, but each time I got someone whose first language wasn't english and I couldn't understand a thing they were saying. I wanted a set that wouldn't be mismatched with the color and possibly the wood grain look. After the third call I gave up. Going to look elsewhere at other brands.

the products that i have received are very nice BUT i have been waiting for one order for over four months. The communications between Dura Weather and myself has been poor. Very frustrating. Ready to cancel and move on. If orders go as planned.5 stars if you hit a snag 0 stars.

I can get no information regarding the shipment of my order. They seem to have no customer service department as their number is directed to an overseas call center. I believe, at this point, that I have been scammed.

Beware of this company! I ordered 4 chairs on March 31rst. Soon after I ordered the chairs I received a text confirming my order and stating they would be shipped on May 30th! 2 months for shipping! WOW not going to work for me. So I immediately texted back and said "that shipping date doesn't work for me, just cancel the order". It was maybe 2 hours after I placed an order. Rachelle called me immediately and told me that to cancel I had to email them. Ok , no problem. I sent the email right then. Immediately I received an email from Danica that said I can cancel the order however there would be a 15% cancellation fee! What! I just ordered them 2 hours ago. I replied for her to yes cancel the order but no I would not be paying a cancellation fee , I had just placed the order and it was because of their 2 month shipping time that I was going to cancel the order. She has not responded! 3 days and 5 emails and 1 phone call and they will not respond. I've had to start a compliant response with my credit card company. This all has been extremely time consuming because this company refuses to respond to me. Very predatory and I warn others to beware.

Never Ships Product. I ordered a bar set on Feb 15th. It's March 30th - and it hasn't shipped. The customer service absolutely is horrible. It takes over 48 hours to get back to you - primarly just email support. They then have a crooked policy of 15% cancelation fee if you cancel your order? Doesn't matter if they over a month late. Maybe they are fine for chairs, I don't know - that's what reviews seem to be about that are happy with the experience.

Excessively long wait for product, well beyond the estimated delay and required multiple follow-ups. Money taken when order placed and 2 months waiting. Assembly of glider is a nightmare, the pieces don’t fit together well. Are the positive reviews the result of a promotion?

It was an abysmal experience dealing with this company. I haven't had an experience this bad in the many decades I have bought things off of the internet.

They immediately took my money upon placing an order, created a shipping label, and never shipped the table and chairs. Then six weeks went by and nothing was delievered or even advanced under the tracking number. Then when I called them they blamed it on the shipping company which was a lie. Then they changed their story and said it was problem in their factory/production facilty and it would be two more weeks. So I asked to cancel and get a refund. They said not unless I paid a 15% post-production fee. I was never told they were in production. I was never contacted about a delay. I had to call them only to be lied to and be told to "be patient".

Don't expect to get furniture from this company. You will only get delays, lies, and onerous business policies/practices that are meant to rob you of your hard earned money and time!

Update 12/10/2025 … good luck finding the manufacturing plants in Illinois, Wisconsin, and Ohio. There are no registered addresses or business filings for Duraweather or the parent company, Patio Surplus LLC. What can be found are import documents from Patio Surplus LLC. Public import databases show Patio Surplus LLC has imported outdoor furniture (including tables, chairs, and seats under HS code 940180) from Chinese suppliers like Foshan Tanfly Furniture Co Ltd and Fuzhou Anchang Labor Protection Pro. These records date back to at least 2025 and involve shipments to their Hertford, NC headquarters. If you take a look at Hertford, NC, it is very close to Norfolk, Va, a busy shipping port. Interestingly enough, my order eventually shipped from Hertford, NC, when I’m located in Minnesota, which is central to the alleged Midwest mfg. I guess you could manufacture in the Midwest and ship to NC, then back to Minnesota. Don’t buy the “made in USA” claim.*** Wow … how does this Company stay in business? My story is similar to most others on poor delivery dates and moving targets. Customer service has been timely in providing the next excuse. I am not too far from one of their proclaimed US mfg locations and will give a visit. After doing some research, I doubt these Adirondack chairs are made in the US and this is the challenge with hitting delivery dates. That in itself is deceiving and may be a path for resolution with the FTC. Only my opinion, but will find out soon.

Well this was our second order from Duraweather on the first order we ordered gliders and I will say the quality was great and we love the chairs, but I do agree with those that stated the assembly instructions were not great. Putting the chairs together wasn’t too difficult but I did have to get help from my handy brother to put the glider pieces on. Would have given them 4-5 stars if I didn’t have issues with our 2nd order.

Well now for our 2nd order not so happy! Ordered them around 9/7/25, was charged on 9/8/25 and received a notice from Shop, where I track shipments, that a label was created and to expect on 9/14/25 so contacted Duraweather on 9/17/25 and they did respond in a few days stating that they had until 10/25/25 according to the estimated shipping dates and they create the labels as soon as possible so they can be ready to ship when the items are complete. I get that but we were supposed to receive the folding chairs by 10/13/25 and the counter height chairs by 10/25/25. Contacted them again on 10/10/25 heard nothing, followed up on 10/16/25 they replied on Friday, 10/17/25 saying they would check with production team and let me know where they were at by Monday or Tuesday, well it is now 10/24/25, a week later, and I haven’t heard a word. Supposed to receive the chairs by tomorrow and FedEx still is showing they are waiting on the shipment. This has been one of the most frustrating ordering experiences I have had and at this point I just want to cancel and get a refund but guessing that won’t happen given the website states they charge a restock fee so not sure how much recourse I have except to complain here and report to the BBB.

So if you are in absolutely no hurry and don’t expect responses to emails the chairs are very nice, or at least the 2 we have so far were very nice.

Ordered two folding adirondack chairs, one arrived no issued, the second was lacking pieces. Immediately contacted Duraweather and received a response that they would ship the parts, about 8 weeks later now - no parts, no more email responses and they don't answer the phone. Reported to BBB.
UPDATED, We have not received an email from Duraweather since 9/2/25, no email received last week as they note in their response. We did ask for a credit and a UPS call tag to pick up the broken chair, no response to that email either.

Shipping times are a lie. Customer service is worthless. Been a week since order no tracking info and nothing but lies from Duraweather.

I placed my order yesterday for a 9 piece set. today i get a text saying my order will not ship for 2 week after the day the website advertised it would be derived. I ordered with duraweather vs Polywood simply because of the dishonest delivery time duraweather has on their website. i called customer service and was told to bad so sad they dont care about the dishonest delivery times they have posted and they have no supervisors and no managers and they wouldnt or couldnt help me.

We are thrilled with the quality of the products. No complaints at all. We did have trouble with prompt delivery - however, the costumer service person did a fine job of communicating with us. So, delivery issues were the only problem.

I ordered 3800 dollars worth of furniture on June 29. However, there is a clear moving target as it relates to a delivery date. I wish I read the reviews before ordering from Duraweather Poly. It appears that the quality is very good but their shipping process is beyond terrible. If you need the furniture in a reasonable time or at least just need to know when it is likely to arrive do not order from this company. I could have bought a similar quality product from my local dealer without the delivery drama. The communication between Duraweather and their shipping company is non existent. I was told the furniture would be picked up by the shipping company on the week of August 11th. I was then told the shipping company has picked up the furniture and I should be receiving tracking information by email and phone call. Based on that information I drove 5 hours to the residence where the furniture is being shipped. And planned on staying here for a few days to be around for delivery. Fast forward- no tracking number, no email, no phone call and no furniture.
After reading the reviews and responses I am starting to see a pattern. A lot of people are experiencing the same shipping issues and the responses are defensive and non corrective. This would be easily fixable with better communication with your customers and a better business relationship with your shipping company.

Looking for Adirondack chairs, this place had a nice selection, looking at the website it implied the chairs would be delivered in 2-3 days. We moved forward with the purchase, and after ordering the delivery time changes from 2-3 days to at least 4-6 weeks! Emails have gone unanswered, but it seems they respond to these reviews. Fingers crossed.
*Update - 3 days have passed from this review, 5 days since my initial 2 emails sent; ZERO communication from duraweather. ZERO.
*Update - After contacting "orderinquiries" at their email address (and only after contacting this email address) did I receive a response, apologizing etc, and miraculously my order was ready to ship! So after placing my order and as per the website expecting it to arrive by August 15th, it finally arrived on August 30th. I informed the company of their misleading lead time on the website, and nothing has changed, it still promises 3 days for delivery, don't be fooled. Chairs were nice, took about an hour each to assemble. I felt the instructions could have a little more detail. All necessary tools needed are provided. I used a drill to help with screwing in the bolts and screws, but use cautiously and tighten manually. Chairs seem ok for now.
*Final Update: We had ordered a side table along with our chairs, the table arrived with a slight chip on the corner of one of the end slats. I brought this to the attention of Duraweather who surprisingly responded very quickly and once the part was identified I was informed a replacement slat would be shipped. After 10 days of not hearing anything, they finally responded to inform me that they will be sending me what is essentially a scrap piece of wood with the finish chipped by some screw holes that are not applicable to the piece I have, and their logic is, it will be underneath, so you won't see it. Quality customer service right there. I mentioned earlier this was my final update, that is because I told them not to bother. If their idea of resolving this issue is to send me a scrap piece for a replacement, I am done with them. As I stated earlier, the furniture seems nice enough, but their customer service is woefully lacking.

Woefully I have to echo the same experience as other customers.

I ordered two chairs on July 1. I received a confirmation of the order and an estimated delivery date between July 15-30. July 31st arrived and no shipment…so I reached out. The DuraWeather team did respond quickly but it took a few days to sort out when I should expect my shipment. On August 4th I was told that my shipment would go out ‘at the end of next week’. I was pretty excited…but now it’s August 17th and still nothing. I have sent another email requesting an update.

Here’s my big issue:
If they had been honest up front about how much time it was going to take, it would have allowed me to make a more informed decision about the product. Quality takes time…I get that…but as a consumer I need the timing information to decide what company/product I want to purchase to fit my need. In this case, I would have gone with a different option because I have family coming on holiday and ordered these chairs so we could enjoy the outdoors in my brand new patio.

I would have also really appreciated updates from the company. If they had reached out to say ‘hey so sorry it’s a super busy season and we know how excited you are to receive your chairs…but we are delayed, here’s a new date’ that would have also gone a really long way!!

In summary:
1. Bad estimation of when you will get your order
2. No pro-active communication
3. Still no chairs for my special family get together

UPDATED SEPTEMBER 3:
The three promised shipments dates have now passed and still no chairs. At this point it feels like just empty promises and lies from the customer service team who NEVER provide updates without me repeatedly reaching out. I have notified my banking company and filed formal complaints. DO NOT BUY FROM THIS COMPANY!!!!

Update to my post below:

If you notice a common theme among all their numerous negative reviews, Duraweather Poly seems to only respond to posts about delivery fulfillment issues.

They seem to ignore any posts concerning their "Quality"

Nothing but crickets from them after saying they have sent the replacement request to their "Production" team.

I would certainly have posted the pictures I sent to their "Quality Control" email address that clearly shows their color mis-match and molding defect, but their review site here doesn't allow for posting pictures.

Funny how right after product delivery but before I made the original post, they sent a standard review request asking me to send pictures of the furniture in its 'Native Environment" so they could post them to their "controlled" reviews on their site. Guess they didn't like that my "Native Environment" pictures exposed their quality issues because they didn't post my review.

*********

Original Post:

This is the second pair of Adirondack chairs I have ordered from DuraWeather. The quality and craftsmanship of the second pair is disappointing compared to the first pair.

Color doesn't match between parts, predrilled holes didn't line up and screws/bolts had metal shavings attached to them.

You can see in the pictures that the arms of these two chairs are a different color as compared to the back and the seat. Also, there is a defect in the left arm of the chair in their molding process.

When emailing DuraWeather’s Quality Control department, I was told:

“Per production, the slight variation in color may be due to the poly lumber material’s extrusion process. Please note that some poly lumber materials can naturally vary in shade. However, they’ve confirmed that all pieces you received are in Antique Mahogany.

As for the replacement, I’ve already informed production, and they’ll get back to me by tomorrow. I’ll update you as soon as I hear back”

I can tell you that there was no color variation in the first set of chairs I ordered, all parts match perfectly. I only ordered the second pair because I was so impressed by the first set. Not anymore.

DuraWeather loves to talk about their quality, at least up until you have a problem, then they ghosted me. 15 days ago, their email said they were getting with “Production” concerning replacement parts and would hear back the next day.

I haven’t received any communication since. When you try to call them, the recording says to please email, so it is impossible to speak to a human unless you’re placing an order, then they’re more than happy to speak with you.

We ordered a 3 piece counter set back in June. Delivery was to be between June 30 & July 29. Today is Aug 12 and we don’t even have a ship date! Several texts and they say they will get back to us “tomorrow”. What is really frustrating is they charged our card immediately and did not wait til shipment! So they have our money and we have no idea when this product will be shipped let alone delivered! Very poor customer service. I hope this product is worth the wait. $1,529.10 and here we are….they have our money and we have run out of patience. Very frustrating!!
UPDATE: Their reply to my review stated shipment would be next week. Well, “next week” is over unless they are working Saturday & Sunday. Still no word that shipment has taken place. I checked with FedEx and their page says they haven’t received the order yet. This is really bad customer service. They charged our card as soon as we ordered….that shouldn’t happen until the product is shipped! We ordered this on June 23, 2025 so tomorrow it will be 2 months! Now we are just hoping when this does finally reach us that it is exceptionally good quality. Will do another update when we finally receive this merchandise.
UPDATE #2 We received our shipment today (Sat, Aug 30, 2025) but have a problem. FedEx only delivered 2 of the 3 boxes. We are missing the table that goes with the 2 counter height chairs we ordered. We have assembled the chairs and found some of the holes do not line up. I have also noticed on some of the pieces there are “snibbles” of material attached to the boards. One cutting looks wavy. Maybe they needed to replace a dull blade? I don’t know what the answer to that is. Just looks shoddy. I’m really disappointed in the service and quality. No, I cannot recommend to buy from this company. I was hoping after waiting way past the due date for shipment that it would all be good. Not so much! As for their customer service they have yet to notify us that our goods were shipped! This company needs an overhaul in customer service and quality control.
UPDATE#3 We finally did get this all straightened out. We did get the table, the first one was “lost”. The wavy cuts on the chair arms were taken care of. They sent replacements. (I sent pictures to them of the defective arms) The gentleman I worked with was very nice, apologized for the shoddy work, and sent replacements fairly quick. Considering the time frame of this entire purchase, I really can’t recommend purchasing. We should have bought local. After all the hassle and waiting time and then to receive what looked to be “seconds”, we were very disappointed. No, we won’t be ordering from them again due to our experience.