Dxexpress Opiniones 673

If I have a option 0 stars I will definitely give ZERO! Absolutely useless delivery company . Lack of communication, didn't inform me my parcel is with them.
Attempted few times , driver never been to my property to deliver the parcel!
If I see any seller who use them I will never buy anything from him!

Just useless

After two no show failed deliveries, I was told my delivery was rescheduled for the following day.

I asked if it would come the following day and I received this

"I can confirm that it is correct. This is rescheduled for tomorrow. But I can't guarantee delivery as delays can occur that are out of our control."

Still no delivery. They said they have been and left a card. they have NOT been here, it would seem that despite me contacting them three times and giving full directions, they can't find a driver that can follow the simple instructions.
Tuesday...said left a card but hadn't been here.
Wednesday...said they have been but they didn't come here.
Thursday...nothing at all
Today...well today was just more proof of their "we don't care"attitude.

apparently delivery attempted, CCTV showed the driver walk down our drive empty handed take a photo of our front door and go back to the van and drive off.
I then attempted to phone them on their customer service number - 09137661549- DO NOT USE THIS NUMBER I was charged £6.83 disgusted with this company

Awful company. Didn't even attempt to deliver to our business address. So, I rearranged to our home address to be sure and they didn't bother to attempt delivery there either. Unfortunately our suppliers use them so we have no choice but it's a nightmare just trying to get hold of stuff that we have paid for.

Honestly shocking. 2 weeks no delivery. You can either spend 45 minutes on online chat or a continuous loop on an automated phone line.
Driver could not find my address, that was verified and rebooked several times. Honestly the worst courier out there.

Don’t even think about using them if you’re a business sending packages.

Two promised delivery dates. First day they emailed to say no one was in, so left a note. No delivery and no note. Second they didn’t turn up and didn’t even bother emailing. Just received an email today giving a third delivery date. Two days off work and I’m not being fooled into a third. Contacting the company I bought from to cancel - their problem now.

Utterly shocking service. I had no control over who was used for the delivery of my product but (not for the first time) DX express have failed to deliver in their time slot which was changed at least once today. The first I’m aware that the delivery is not coming today is an email saying they’ve been unable to deliver and have left a calling card. I’ve been in throughout the times slot and there is no calling card! given the choice I would never consider using DX express for a delivery.

Utter excrement, tracking states due for delivery today between 0800 - 1800, I cancel all plans, wait in. At 1700 I ask the live chat to confirm that it's arriving as I've wasted all day so far. Only to be told that it's not even left the depot. Well I won't be wasting any more time waiting for you to do your job, if it does ever arrive and I'm here to accept then I'll be refusing delivery, just to waste your time as well.
Just do everyone a favour and go out of business.

I was asked to sign for a complete delivery of five boxes without actually knowing how many I was supposed to receive. In reality, the delivery driver knew that one box was missing but “forgot” to inform me. I only discovered this after unpacking everything and realizing parts of my furniture were missing, at which point I contacted Mick and Jeff (the delivery personnel) and they have confirmed that they knew a box was missing.

DX Express- Worst service ever. I don’t normally leave negative reviews, but this experience was beyond negligent.

I was expecting my passport delivery from Manchester VFS, yet there was no communication whatsoever regarding the delivery date or time. I had to wait at least a week, and there was still no update. It was only when I checked the app myself that I discovered the delivery had been marked as “missed.” According to them, the attempt was made on Friday — but I was at home the entire day.

I then requested a redelivery for the following day. Again, there was no proper communication. On the day of delivery, I received no call, despite their claim that they had tried to contact me. The delivery person didn’t even bother to knock on the door. When confronted, he insisted he had called, but we clearly showed that no such call was received.

To avoid missing it again, my husband even waited outside for two hours — and still, the service was completely unreliable.

This level of service is extremely disappointing and frustrating, especially for something as important as a passport. I would not recommend this service to anyone.

Was given a date for arrival for which I took a day off to receive my delivery only for them to not even attempt to deliver it and then when I went on chat to resolve the failed delivery I was met with an operator on the other end that would read my messages but take forever to reply ending without resolution. I received another email saying the delivery would arrive on the the following day , Saturday
Wasted another day only to speak again with customer service to be told they don’t deliver on Saturday but yet there systems showed it would be delivered on Saturday.
Still waiting now there telling me Monday after wasting 2 days for a parcel that didn’t arrive

Absolutely appalling

Terrible service again, sat in for hours for it not to turn up , I will never buy anything in future from someone who uses this company.

Absolutely appalling!...My delivery was sheduled for today 3/3/2026. Iv waited in all day for an urgently needed car battery only to recieve an email saying that they attempted delivery and a calling card was left. False on both counts! 😡 Iam Absolutely furious!

What's the point of the option for chosen delivery date as it gets ignored regardless.

Delivery driver lied twice stating he could not deliver because he could not find the property. When 'customer service' checked the tracking, it clearly showed he came nowhere near the place and he deliberately chose not to deliver - no doubt because it clashed with his schedule. Customer service on chat repeatedly unable to contact depot as they don't answer their phone and their emails were ignored. Throughout, absolutely zero communication from DX. Basically, you are at the mercy of random drivers who are paid for each delivery and who decide whether they feel like delivering to your address or not on that particular day. There is this attitude of it's no big deal and that the customer can just reschedule - with total disregard for the disruption this may cause or the fact that this was not the deal between seller and customer. Still awaiting delivery. It should be zero stars. Absolutely shocking. On a par with EVRI. I wish I had seen these reviews before making a large purchase as I would have asked seller to use a more reliable courier.

i wouldn't even give the 1 star.
very bad service. booked for delivery on Tuesday, the driver never came and i got a message saying to re-book. contacted the company, not of any help at all. re-booked for Thursday for deliver. same happened again. contacted the company and same of no help. extremely bad costumer service and keep you on hold on chats and don't give any help.rubbish

If I could give 0 I would

I can honestly say this has been the worst delivery experience ever. Over the past two weeks, I’ve had to rearrange the same delivery multiple times, and every single time, I was assured it would arrive the next day… only to receive a text around midday saying it wouldn’t be delivered after all.

I’ve arranged my entire schedule around these deliveries, and yet each promise has been broken. During the first attempt, I asked the driver to call me on arrival—this did not happen.

Now, after nearly two weeks of delays, I’m told the parcel cannot be delivered due to a “security issue.” Really? Yesterday, when I rearranged delivery for today, there was no mention of this issue. The inconsistency in communication is shocking.

And to make matters worse, I’m now being told I have to collect the parcel from the depot myself. Absolutely not acceptable. I paid for delivery to my address, made repeated efforts to facilitate it, and now they want me to go out of my way because of their failures? Ridiculous.

I even tried using the live chat to resolve this—what a joke. The responses were completely useless, slow, and generic, offering no real help at all. Clearly, this company has no interest in customer service.

Avoid at all costs if you expect reliable delivery and competent support

It is the worst courier company, avoid them!

They lost my parcel, I enquiry it and they said to contact the sender. I contacted the sender and in The proof of delivery they sent to sender, was not the senders pack, it was from another company. DX Express couldn’t say where my pack was it delivered to. They are useless!