Dxexpress Opiniones 673

Item first scheduled for delivery on 13/2/26. Driver arrived as I was getting in shower, by time I got to door he was driving off. Rearranged delivery for coming Mon, waited all day, no show. DXe then unilaterally decided to redel on Wed 18th, a day I'm not available. They didn't enquire re suitability they simply reshipped on a day I wouldn't be in.

How the fvck do they remain in business!?

i’ve ordered many packages that have been delivered by Dxexpress, every one has come with a damaged box, half opened box, a wet box and so on. not only that out of my many parcels 1 has come on time, the rest have been ridiculously late. i struggle to understand how this company is still going

I note this company has all poor reviews- which I totally agree with. A parcel stated delivered with no photo. I tried to contact DX - no chance, they say to speak to the sender to raise an investigation- how poor is that? So I'm still left with no parcel and no refund! I will check when ordering in the future and if any sellers use this company - I will not order from them. Shocking service

If I could give no stars, I would. I'm absolutely disgusted with DX. I ordered Live fish and the van stopped outside my premises then drove off without even ringing the bell. Now they say they cant come back today even although they are in the area. So my live fish will probably be dead by the time I get them. Absolutely shocking service.

No communication on the day of delivery in question at all by this company . No phone call or email to give a reasonable delivery window just 7am to 1pm.Good luck with live chat which is where on the website ,They make it difficult to speak to anyone ? This is 2026 what company does that? You can not track the delivery at all .Wake up DXexpress and look at what your trustpilot score is saying .Worst service I have had the unfortunate chance of dealing with . I will ask in future which company a website uses for delivery in future before I make a purchase so I can avoid .

Did not even attempt delivery, they have my plants and dread to think if they will arrive alive, RHS really need to start using someone else, paid £10.99 for specified delivery day, so angry!

Dont work here.

Place is a mess. Got told by an agency to turn up at 4am. Was there at 3:50 waiting in the reception area to which noone came. Had to make my own way around to the forecourt area and into the warehouse unsafely to which got told to just sit in the canteen.

Walking through, cans everywhere. Rubbish area. Not a tidy workplace and no acknowledgement of someone's name. Its like they wasn't expecting me which could be there fault or agency's fault but still wasted my time being there so early.

They finally got me at 4:16. Explained what to do, didn't even ask my name, didn't tell me anything. Just told me to get on with it.

No safety gloves. Nothing. Walked away
Wouldn't recommend.

I was home all day and saw the courier is next to me and it decided to fail my delivery and asked me to reschedule...not very professional.. I personally won't use it.

If I could give a -1 rating, I would. Dreadful experience! I ordered some live plants for delivery, had an email last Thursday to say that they are out for delivery, they never arrived. Friday, another email to say that they were out for delivery, and despite tracking showing the driver just ten minutes away from location, they never arrived. I contacted their online customer service team who after getting past the bot could only say wait till 6pm as they are on their way, but like I said, they lied and they never arrived. Step forward to today, Monday, and another email saying they were out for delivery, again, a no show! This company should not be allowed to run a business. Their customer service is useless and you get the pre scripted responses even when text chatting to a real person. They are unwilling to go that extra distance to get things rectified.

Several supposed delivery attempts failed though I was at home and waiting. They didn't come to my house and probably not to the village. An utter shambles. I'm still waiting although the shrub I had ordered has probably died by now.

I have tried three times to have an item delivered. Each time, I get a notice that they have tried to deliver but I was not in, and a card was left.

Someone was in the house each time. No card was left, and no attempt was made to deliver. The last time, the van literally parked outside the house and then drove off a few seconds later.

Utterly unacceptable.

Don’t believe and trust this company they are useless I have been trying to call and web chat no success at all .
I have received my package I contacted the sender says contact this DX

I ordered a car battery for next day delivery.
The delivery was scheduled for 21st January and on the 20th I duly received an email and text from DX Express that it was scheduled for delivery on the 21st.
It is now the 28th and today I received a text message saying once again, it won't be delivered. This is the first message I have had from them since the original we have your item one. I have had to give up and cancel the order as I can't keep waiting.

Can’t quite believe how bad this delivery company is..we know the delivery driver made no attempt to deliver our parcel twice even though he was scheduled to. We knew exactly where the driver was and he was nowhere near us at all, lying that they attempt to deliver. You can not contact them by phone only live chat and they really don’t care whether you get your parcel or not…my advice do not use them and like us if you use a company (ironmongery direct) that use them, try to get them to send it with another courier. We ended up cancelling and getting the item sent via another courier.

A bunch of bandits! DX EXPRESS send multiple texts including delivery slots each day but NEVER deliver. I waited 5 days, each day they claimed a delivery attempt - untrue & goods never received! Next - the texts start rolling in saying signed for by, Charles, Bob, Danny, whoever! No men at this address Dear! They also alert the seller that the item was delivered & received. If a seller uses this company - break out in a sweat, you are in for a ride!

Seriously beyond a joke this company .... waiting for my passport should be delivered since 09th January 2026 but until now still not arrive yet. Everyday contacted customer service and still can't solve the problem.
Now they are saying I have to contact the sender ... bloody joke

Delivery was suppose to be between Jan 19th between 18:58 - 20:58pm, which would have been perfect. 22:00 checked my e-mail and they said "attempted delivery, but no one home". I urgently need this car battery so was home, sitting by the window by the door. They never buzzed. Driver basically lied (no card either). Would like to see the truck data showing him at our house ! Automated systems are infuriating, cant organise redelivery in the evening or weekends. Customer services take 30 mins to answer then direct you to phones that never get answered. The company supplying the battery are great (ie BatteryGroup) , their preferred delivery company, DX Express are useless. Date of experience 19th Jan and ongoing with no solution in sight as we speak. Having to use my car as no choice, but likelyhood of getting stranded due to a failing battery, very likely.

Awful service so far. Sent me plenty of comms saying they would deliver on 20th January. Txt message saying delivery between 15:41 and 17:41 sat in and waited and waited absolutely no comms whatsoever. Assumed running late checked the link and its possibly the most unhelpful app I’ve ever seen. Track your parcel and all it says it’s out for delivery which is as helpful as a chocolate teapot. 8pm no comms no delivery no hope

How do these companies even survive with a social media and customer service of a 3 year old? Beats me

Roseland furniture time to change your courier

We missed you today please select another day

As others have stated, I’d give no stars if I could. Said the driver couldn’t find my address, & couldn’t re attempt delivery today…. What utter rubbish, every other delivery company has been able to find us. I don’t like liars & as my other half is a delivery driver I know full well that our postcode brings you straight to our place. They even went through the charade of asking for what3words to help the driver find us 😏 So I provided that now let’s hope they deliver tomorrow as they ABSOLUTELY can’t try claiming not to be able to find the address again! But I won’t hold my breath judging on the other comments on here.