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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I had the same experience as Elaine. I was put in touch with Easidrive through my Insurance company. I was not informed that it was a car hire company and charged exhorbitant sums. I was told I would... Ver más

Valorada con 5 estrellas sobre 5

What a slick operation! Fully informed from the first call. Timely updates and efficient handling made for a completely pleasant experience. The personnel were accommodating and quick to work to my sc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the initial contact made by Steve from their HQ who was extremely efficient & put me at ease to the incredibly thorough Jerry who delivered my pristine hire car. He explained in detail to me from... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service received. Kept in contact regularly. Courtesy car provided was far superior than what was being repaired. I was reluctant to hand it back! All staff were super friendly. Courtesy ca... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de alquiler de automóviles

Información proporcionada por diversas fuentes externas

EasiDrive provides a high quality, comprehensive accident management solution, specialising in assisting drivers nationwide who have been involved in road traffic accidents. Working closely with a range of referring partners, delivering outstanding customer service remains our biggest priority and we have the experience, the expertise and the resources to make the whole process smooth and swift for everyone involved.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent …

Very easy collected vehicle quick chat about car
Man was helpful car was clean and tidy petrol in so didn’t have to go straight to petrol garage
Overall very good would recommend

27 de noviembre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Jane,
Thank you for taking the time to provide your kind review, your comments are very much appreciated and have been relayed to driver.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Very good company

Very helpful

3 de enero de 2024
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Pinar,
Thank you for taking the time to provide your kind review.
Kind regards
EasiDrive

Valorada con 1 estrellas sobre 5

electrical fault MG

The car they gave has an electrical fault. I phoned AA they got it started quite easy but said it needs to go to MG straight away.
I phoned easidrive they said can't have replacement until yesterday. Still waiting. Website down, emailed. Still waiting.
What am I supposed to do with my disabled wife in the meantime?
Worst customer service I've ever had!!!!!!@!@@@@!!!
Phoned again today only to be fobbed of with the driver is on the way. That was 4hours ago.
Steer well clear of this company.
Sunday 17th December 2023 5pm

15 de diciembre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Colin,
Thank you for taking the time to provide review, unfortunately I have been unable to locate your claim. Please can you email complaints@easidrive.com quoting your reference or vehicle registration and we will assist however we can.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Liam and the team were very helpful and…

Liam and the team were very helpful and dealt with the enquiry quite well.

13 de diciembre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Sahithya,
Thank you for taking the time to provide your kind review, your comments are much appreciated and have been relayed to the handlers involved.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Seamless and effortless service from…

Seamless and effortless service from start to finish. Made a headache much less painful.

20 de noviembre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Ann,
Thank you for taking the time to provide your kind review, your comments are much appreciated.
Kind regards
EasiDrive

Valorada con 1 estrellas sobre 5

Ambulance chasers that just out to line their own pockets

A terrible company who are recommended to people who insure their vehicles with OneCall Insurance. They're ambulance chasers, & somewhat lacking in professionalism when it comes to non-fault claims. They use a company called Lairds, another company that I'd ask you to also avoid unless you welcome stress and anxiety. Lairds have deemed a vehicle from 2 photographs to be a categorized CAT N. Cat N being uneconomical to repair. Armchair engineers who haven't even got off their backsides to assess the repair. One employee misinformed me that, " all accident assessments are now done from the office ". Mike needs re-training if this is what he believes. This car is NOT a Cat N, it would cost a mere £150-200 to smart repair at most. Even my local most expensive body repair company said a mere £598 to repair with a new bumper skin and & paint. Shocking behaviour, especially when it is not you at fault. Absolutely no deviation from them having someone come out and physically appraise the car in the flesh/plastic. So much for saving the planet & recycling, eh?

11 de diciembre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Issac,
Thank you for taking the time to provide your kind review, we are sorry to hear of your concerns. Please contact complaints@easidrive.com should you wish for a further review to be completed.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Hassle free process and great service

Overall fantastic service from Easidrive, I was referred to them by another motor legal service to arrange a hire vehicle

Hire vehicle was delivered less than 24 hours after the incident I had (on a saturday!), I was able to pick a time that suited me and the car was delivered to my home address, friendly driver who explained the paperwork and process and gave a demo of the vehicle

Payments from the third-party insurer in relation to my incident were forwarded to me same day by Easidrive, and I was able to hang on to the car for a few more days after this whilst I shopped for a replacement. As with delivery, collection of the vehicle was efficient and at a time that suited.

Particularly had a great experience with James via telephone who was my claim handler, kept me updated throughout the process and was available for questions and answers each time I had one, Thanks again!

14 de noviembre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Jack,
Thank you for taking the time to provide your kind review, your comments are much appreciated and have been relayed to the handlers involved. We aim to provide our client's with an effortless experience and its fantastic to hear of your experience with us.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Loan car sorted quickly

Loan car sorted quickly. Good information at the start. Driver was polite and informative.

27 de noviembre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Bryan,
Thank you for taking the time to provide your kind review.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Easidrive was great quick service…

Easidrive was great quick service lovely staff. Very helpful. Thank you easidrive.

27 de octubre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Julie,
Thank you for taking the time to provide your kind review, your feedback is very much appreciated.
Kind regards
EasiDrive

Valorada con 1 estrellas sobre 5

My insurer passed my claim over to these

My car was hit by a third party as it was parked my insurer passed my claim to this firm it has been one of a battle poor estimate done by lairds assessor on a deck top review did not get the damage caused paid for as the report was flawed due to not being assessed properly I had only been paid 70% of what it cost due to mismanagement in a hire car for three months that this company charged £123 per day for my advice is do not let your insurer pass you on to this company you will not get the car repaired despite desperately trying to you will be passed from pillar to post lemonaid legal alianz insurance then overdrive you do not know who is dealing with the actual damage claim stay clear

8 de agosto de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Gary,
Thank you for taking the time to provide your review, we are sorry to hear of your concerns. We have received notification of your complaint and our complaints team will write to you in due course once the matter has been investigated.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

First class service

Everything from start to finish after our car was written off by a third party was seamless. The courtesy car arrived the next day at the time stated. The settlement was reached within four weeks, which I was more than happy with.

11 de octubre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Ian,
Thank you for taking the time to provide your kind review, your feedback is very much appreciated.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

It's so Easi!

EasiDrive, well easy being the operative word here. Honestly, without much effort on my part, a beautiful new car was delivered to my doorstep by a very friendly informative gentleman who explained everything I needed to know. The car was an absolute dream to drive and as arranged a week later it was collected.
I received a text to say when it would be delivered and a text for collection, EASI!
I will recommend EasiDrive to everyone for an Easi well-oiled experience.
Thank you EasiDrive it has been a pleasure!

10 de octubre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Maggie,
Thank you for taking the time to provide your kind review, we aim to provide our client's with an effortless experience and we're happy we were able to help.
Kind regards
EasiDrive

Valorada con 4 estrellas sobre 5

Excellent service organising a loan car…

Excellent service organising a loan car which was delivered to my place of work at 11am the next working day!!

22 de septiembre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Debbie,
Thank you for taking the time to provide your kind review, we're happy that we are able to assist you through your claim.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Excellent Service !

Easidrive looked after me like a true customer.
From the beginning to the end.
Awesome and professional service

2 de octubre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Udo,
Thank you for taking the time to provide your kind review, your comments are much appreciated.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Good communication car delivered…

Good communication car delivered timeously,very clean and smart cannot fault them with anything

27 de septiembre de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon,
Thank you for taking the time to provide your kind review, your comments are much appreciated.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Amazing

Everything dealt with very quickly and efficiently. Everyone I spoke with was lovely and helpful. From the first phone call right to the delivery driver of the hire car, who was the loveliest man.
A great company to deal with.

4 de junio de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Cheryl,
Thank you for taking the time to provide your kind review. We're happy we could help and that you were so pleased with the service.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Fabulous company

Fabulous company - from start to finish EasiDrive were so helpful, efficient and friendly, regularly keeping me up to date. One point in particular I was really impressed with was, when asked if I had any specific requirements regarding the van hire, I asked for a roof-rack. Unfortunately, EasiDrive didn’t have any vans with roof-racks, so they gave me a long wheelbase Fiat so I could put my ladders inside - absolutely brilliant and well appreciated. Altogether, a fantastic service and a little extra mention for Margaret 😁

31 de agosto de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Mike,
Thank you for taking the time to provide your lovely review. We aim to provide our customers with an effortless experience and we're happy we could help. We will ensure that Margaret receives your comments.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Great experience

Handled everything really professionally from start to finish. Kept me informed throughout.

31 de agosto de 2023
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon,
Thank you for taking the time to provide us with your kind review. Your comments are very much appreciated.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Excellent service received

Excellent service received. Kept in contact regularly. Courtesy car provided was far superior than what was being repaired. I was reluctant to hand it back! All staff were super friendly. Courtesy car was dropped off at the repair centre. I was given a full run down on the car. Cannot complain about anything

25 de julio de 2023
Opinión espontánea
Logotipo de EasiDrive

Respuesta de EasiDrive

Good afternoon,
Thank you for taking the time to provide your positive review, regarding your experience with us. Your feedback is much appreciated.
Kind regards
EasiDrive

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