EBS d.a.c. Opiniones 221

I have been dealing with Fergus and his team for my current mortgage as well as previous mortgage.
They are most friendly and personal people that I have ever dealt with in banking.
My mortgage was approved within three days and when I found the house the rest of it was your approved in three days.
I rang on the Friday to get evaluation for the property and I had the valuation back on Friday afternoon.
Even the agent Bob who was dealing with my life insurance is so friendly and kind.
I just can't get over the way that they treat people like they are important whereas the other banks treat people like they just a number.
I have not drawn down on the second mortgage as yet however I know there are not going to be any hassles because everything is over the line already.
Thank you so much and making a difficult process as simple and easy as possible with your team specifying Fergus Bob and Yasmine.

I had a deeply frustrating experience with a recent cash lodgement at EBS Clontarf. The teller was required to take the cash away from the counter for machine counting, out of my view. This private counting resulted in a €100 shortage on my deposit. I believe the bank's policy of conducting the final, binding count out of the customer's sight is a flawed procedure that leads to serious errors and undermines customer trust. The response when I raised the issue was also very poor.

Ik reis dagelijks met de bussen van EBS, maar de laatste tijd is het echt onacceptabel hoe vaak de bus tijdens de spits opeens niet rijdt. Je staat te wachten, en dan zie je in de app dat de rit ineens is geannuleerd zonder enige uitleg of alternatief.
Vooral op drukke momenten, wanneer mensen naar werk of school moeten, zorgt dit voor enorme frustratie. Ik heb al meerdere keren door hun uitval te laat op werk gestaan.
Het is jammer, want buiten de spits zijn de chauffeurs meestal vriendelijk en de bussen comfortabel. Maar wat heb je eraan als de bus er simpelweg niet is wanneer je hem het hardst nodig hebt?
EBS moet echt iets doen aan de betrouwbaarheid en communicatie tijdens de spits

We had a great experience with EBS in the Parkway branch limerick. Padraig was a real pleasure to deal with throughout the process. He made it clear and simple throughout the whole process and we only dealt with him directly. I would highly recommend the guys in the Parkway branch for anyone going with a First time mortgage.

If you thinking of using EBS to get a mortgage let me save you the time and hassle and avoid them at all costs - they clam to great with helping you get a mortgage etc but lets just say they just suck the life out of you and make the entire prosses wishing you never set foot in an EBS bank branch in the first place.
A total nightmare from the very start and constant delays were someone on a power trip in an office made it total hell.

1 ster is al te veel. De klantenservice geeft nergens antwoord op. De bussen rijden ineens niet. Sta je dan. Zonder alternatief als je in een dorp woont. Chauffeurs zeggen nauwelijks iets. De klachten worden beantwoord met een standaard email. Het is te triest voor woorden.

Bus 133 naar Maasland wordt ineens weggehaald! Kinderen gebruiken die bus om naar school te gaan. Ipv 25 is ons kind nu een uur onderweg. De kosten zijn ook veel te hoog! Van de 10 busritten die ze nu gemaakt heeft is er maar 1 goed gegaan. Bus 133 is een directe verbinding. Nu moet onze dochter van 12 3 keer overstappen! Geen probleem alleen moet de volgende bus wel op komen dagen!!

Echt minder dan 1 ster! De bus van Delft naar Maasland en terug is al jaren lang een bus voor kinderen om naar Lentiz Maasland te kunnen gaan. Deze is tijdelijk opgeheven door wegwerkzaamheden (lees tot 2027) er was een vervangende bus met een kleine omweg maar deze is nu ineens ook opgeheven. De reis van en naar school is nu lastig en 3x zo duur! Nu reizen de kinderen met 2 tot 4 overstappen van bussen en of treinen en zelfs dit vervoer valt elke keer uit! Jullie laten letterlijk kinderen in de kou en regen staan! Echt belachelijk en een normale reactie van EBS krijg je er niet op. Dit mag toch niet zo maar? EBS zou zich moeten schamen.

Tried contacting them to get my Authenticator App working on new phone. Had to hold for 15 minutes before call was answered. Then the amount of security questions I had to answer was beyond anything reasonable. Was another ten minutes simply giving my answers. The new code won't arrive for between 3 and 5 working days. Extremely poor and outdated customer service. The whole phone call lasted 25 mins.

Op 20/8 ontdekte ik bij toeval dat bus 31 (Den Haag Hagaziekenhuis/Hoek van Holland) onaangekondigd een 6 vaste haltes achtereen overslaat. Terwijl in de bus die haltes wel worden afgeroepen. het gaat om de achtereenvolgende haltes Buitentuinen, Louis Armstrongplein, Arnold Spoelplein, Ockenburghstraat en Ockenburgh. Deze haltes worden echter wel in de bus afgeroepen als zijnde de volgende halten waar de bus zal stoppen. Maar er wordt kennelijk een omleidingsroute gereden. Terwijl er ook geen aanvullende mededeling is van de chaufeur dat die halten ‘even’ niet worden gepasseerd. Vandaag (27/8) was dit ook nog zo. Als een busmaatschappij in de dienstregeling en op de halte-borden BELOOFT bij een aantal haltes te passeren en te kunnen stoppen, moet die dat ook waarmaken. Het kan bij iedere busmaatschappij voorkomen, dat er door wegwerken bepaalde halten tijdelijk niet kunnen worden gepasseerd. Maar normaliter lichten busmaatschappijen hun klanten daar dan ieder rit over in.

I spent at least 50 mins trying to get through to customer service/ internet support. The machine keeps apologising and saying ‘anytime now’.
I have no online banking now. Extremely frustrating.
Tried 3 numbers and all the same.

Terrible customer service. Bad training or bad staff. Outdated procedures waste my time. Need to make an appointment to do simple things like an existing customer opening a savings account.

I went to the counter at EBS Blanchardstown with all my IDs and proof of address to open a savings account. The bank was empty but I was told I had to make an appointment and come back 3 days later to open the account. I came back at the time of my appointment where the same member of staff opened the account in 5 minutes,
This was an enormous waste of my time especially as an existing customer.

Customer service and online banking is a joke, 50 minutes waiting on hold and no reply, better off going to a proper bank ,

What an appalling service, I tried getting through on phone for 30 mins no answer, they ignored my emails I called into the branch and they were as usless, what a joke of a so called building society. Really appalling customer service. Boycott if you can

Heel vaak vallen de bussen uit. Of zijn te laat. Liever connection weer in naaldwijk.

Ebs online banking is a basket case never work when you need it .IT DEPARTMENT SHOULD ALL BE FIRED.
7 Years with the same problems with there _ucking confirm authentication useless and ebs knows these problems exist for at least the last 7 years I've been with them with my documented complaints department. The only reason I'm still with ebs is I've a mortgage with them .
I'm seriously looking to switch my mortgage to Bank of Ireland purely because there online banking is so bad and ebs refuses to address there online banking issues .
I now have zero trust in ebs to deal with any money
Thanks for listening
Very frustrated Ebs customer

Bussen vallen uit. Bus 63 Assendelft-zuid.
Geen alternatief. Moelijk of niet thuis kunnen komen doordat alleen deze bus op de route zit. Er is geen pendelbus zoals naar wordt verwezen op Meerplus.nl. Vooral ouderen en alleen reizende kinderen zijn hiervan de dupe. Graag zsm een oplossing hiervoor!

EBS are the best bank in Ireland with regard to mortgages hands down. Most negative reviews are from people who have not or are unwilling to deal with a human. How can you expect a great service with some sort of rapport? EBS have given me an exceptional service every single time. Don’t believe people who are not willing to go and sit with a human. Fortunately we are far away from all automation as a society. Go and meet your local branch manager before writing nonsense!

The online banking is terrible. It's hit or miss whether you can log in or not. Constantly getting a server error response for the last 36 hours.

Updated Experience: Pathetic.
I tried to log in yesterday and kept getting "server error".

The internet application is useless, so I assumed it was playing up again, but oddly enough my PC login would not work either.

I phoned for help. it was refused. Even generic solutions like try reloading the application were not allowed it seems.

The reason to decline help was after giving them my personal details, card details and all the other bits of information, I simply could not recollect my last purchase on the account.

I would have to go to the village three miles away, make a purchase and tell them in order to get help.

When I pointed out how stupid and ridiculous it was to use a debit with a contactless feature to validate security, the logic seemed totally beyond them.

I can only assume that the lack of help and the poor and erratic operation of their smartphone application is a deliberate ploy to get rid of customers.

Fortunately this is not my only account, in fact the reason I don't use it more frequently is the almost useless smartphone application anyway.