Electra-Zoom Limited Opiniones 

90
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We bought a ex demo hover board and it arrived nearly perfect. The description didn't do it justice. Boxed with all instructions, charger and included a warranty. Postage was super quick next day w... Ver más

Valorada con 5 estrellas sobre 5

Bought my Inokim Oxo from EZ. They have, without fail, always helped out for spare parts - either caps or the strap band for the scooter. Always informative and extremely efficient when speaking with... Ver más

Valorada con 5 estrellas sobre 5

I had originally bought a Xiaomi 1S last year, when I took it out of the attic after the holidays, the battery had melted through the bottom. Wrote to Electra-Zoom via Messenger and they quickly respo... Ver más

Valorada con 5 estrellas sobre 5

Everything about my experience was great. The e-scooter we bought from Electra-Zoom was priced lower than on every other site. The purchasing process was simple, the communication was impeccable, and... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. también en la categoría
  3. Tienda de reparación de scooters

Escrito por la empresa

We are one of the UK's leading Electric Scooter retailers. Offering the lowest prices, with the highest quality.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

90 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(90)

14 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I bought 3 electric scooters from them…

I bought 3 electric scooters from them and all of them didn’t last long! I don’t know from where they ship them to the UK but most of them didn’t worth the money ! My last scooter had to be repaired by them 3 times for 1 year since I bought it and when I requested them to repair it for a 4th time, their stupid technical team didn’t pick up my scooter and wanted to charge me extra to pick it up again because the mistake was their not mine 🤦‍♂️ ! Absolutely avoid this company! It doesn’t worth any money!

16 de marzo de 2024
Opinión espontánea
Logotipo de Electra-Zoom Limited

Respuesta de Electra-Zoom Limited

Hi Ivan,

You have bought a few scooter from us. All of which have abused and not looked after. We had previously, in the past provided repairs under warranty, despite the fact the scooters had been 'trashed', this was done out of goodwill by us.

On your current scooter the warranty was for 1 year, which came to an end in February 2024.

On Friday 12th July a collection was agreed and booked in for Monday 15th July. You were advised that someone will need to be there at the time of collection, which can take place anytime between 9am-5pm.

On Monday mid-morning you sent us an email stating you will not be in, despite telling us you would be, and left the scooter outside to collect.

This was too late for the courier to action, by this point the driver was already on his route with in-excess of 100 collections and deliveries to make over the course of the day.

Had we been notified in sufficient time we could have looked to action this with the courier.

It was made clear there is a cost for missed collections, as this is time wasted by the courier.

Valorada con 5 estrellas sobre 5

Quick and efficient

Quick and efficient. They sorted out a wrong part immediately, so the scooter was back up and running in no time.

5 de diciembre de 2023
Valorada con 1 estrellas sobre 5

Very frustrating

Bought this for my 9 year old son in June, Within 3 weeks the screen had broken off i emailed them and they sent a replacement 1 which has also fallen off. Then a week or so later 2 screws had fallen off from the handle bars making the hamdle bars quiet loose . Then my son had a really nasty fall on it and the scooter turned all the way around and the wires have snapped now the scooter is completely broken. I have emailed the company regarding this and still waiting on a reply. Very frustrating.

5 de junio de 2023
Logotipo de Electra-Zoom Limited

Respuesta de Electra-Zoom Limited

Good morning,

We are sorry to hear about your issue. When you originally reported the screen cover had come off we sent a new one out ASAP.

We then had no further contact from yourself reporting any other issues. From the pictures you have now sent the screen has snapped off due to an impact, not fallen off as reported.

On the email sent to us you stated 2 screws had come out of the handle bars. Yet you contained to use the scooter, again no issues were reported to us.

You have now informed us that the scoter has been crashed.

Had we been aware of the issues this could have been looked at before your son crashed the scooter.

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