I placed an order online, within 5 minutes I realised it was the wrong item and contacted them to cancel. I was told cancelling the item was not possible as the order had been processed. Which is diff... Ver más
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Consulta las opiniones de los clientes
Easy to order, very competitively priced and excellent after sales. Only let down by Post Office delivery which was 48hr tracked. Parcel spent 24 hrs sat in Birmingham PO. Should have arrived on Frida... Ver más
La empresa ha respondido
Purchased the same product, a Wolf Garten Trowel, many years ago and although a bit battered is still perfectly ok.This is the best and strongest I have ever purchased.Just found this website and wa... Ver más
La empresa ha respondido
They had some sockets it was all but impossible to find elsewhere, and at a good price. There was a bit of a delay in delivery, but excellent customer more than made up for it. And they arrived before... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de electrónica
- Tienda de electrodomésticos
- Tienda de baterías
- Concesionario de maquinaria para la construcción
- Tienda de iluminación
- Tienda de equipos de seguridad
Escrito por la empresa
Note: Most of our verified reviews are collected on Reviews.io, where we currently hold an average rating of 4.9★ from over 19,000 verified customers. We’re proud to serve customers across the UK, Ireland, and worldwide — offering quality products, competitive prices, and dependable delivery. What began as a simple idea — to make professional-grade products accessible to everyone — has become a business built on trust, value, and service.
Información de contacto
14 Blackstick Road, Killyhevlin Industrial Estate, Enniskillen, Co.Fermanagh, BT74 4EB, Enniskillen, Reino Unido
- 028 66 335045
- customerservice@electricalworld.com
- electricalworld.com
3,4
Medio
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 1 semana
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Impossible to get hold of them
Impossible to get hold of them. Emails get returned with domain unknown. Live Chat it is NOT, it is a BOT. When you telephone, you are asked to request a call back using live chat.
Do not understand why it takes so long to dispatch a simple order.
Just about to start a refund claim through the credit card provider.
27 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Martin
Thank you for taking the time to leave your review. We are extremely sorry there has been an issue with your order. We did reach out to you via trust pilot to request order information from yourself however you have not provided this. As the only detail you have provided is your first name it makes it impossible for us to resolve this issue for you and that is very unsettling for us as we would like to be able to get this resolved for you. If you would kindly contact us directly we can assist you further.
Thanks
Hannah
No communication no delivery
Placed an order on the 30th-April not heard a single thing from them. Sent them emails and no response. Are they a scam site?
30 de abril de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Tony
Thank you for taking the time to leave your review. We are extremely sorry you have not received your order, We can assure you we are not a scam site, can you kindly advise your order number and we will ask our customer service team to reach out to you directly?
Kind regards
Hannah
no good at customer enquiries
order no #459500 finally arrived after 3 long months what a rubbish co to do buisness with avoid at all costs all key board warriors no personal touches no phone just emails and you can whistle dixie and they don't care.Avoid at all costs
13 de febrero de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Patrick
Thank you for taking the time to leave us this 3rd review and for providing us with your order number which we had asked for on your previous reviews however this was never provided. We are extremely sorry that your fire was not dispatched within the estimated dispatch time which was 45-60 days. We did reach out to you and advise you that due to the the delay we could cancel your order and refund however you did not respond. I think perhaps you misunderstand the term key board warrior as upon reviewing our emails with yourself our team were nothing but polite and professional even when you turned up to our premises which are not open to the public a member of our team was again polite and professional despite this not being reciprocated.
We hope you are happy with your purchase
If we can be of any further assistance please let us know
Take care and have a lovely weekend
Hannah
Excellent service
Excellent service, I had my order within 3 days👍
13 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Siobhan
Thank you for taking the time to leave us this wonderful 5 star review. Thank you for your excellent feedback! We're glad to hear you received your order quickly and had a positive experience with our service. Providing fast and reliable delivery is our priority, and we're happy it met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
Very good lights and quick delivery
Very good lights and quick delivery
5 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Caroline
Thank you for taking the time to leave us this glowing 5 star review. We are delighted to hear "Very good lights and quick delivery" Your support means a lot to us, and we look forward to serving you again in the future.
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
Bought a good product at a great price
Bought a good product at a great price. It was easy to order and arrived quickly, in good condition. You can't ask for more than that from an online retailer
17 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Sandy
Thank you for taking the time to leave us this amazing 5 star review. Thank you for your positive feedback. We're glad to hear that you found our product to be of good quality at a great price, and that your ordering experience was easy with quick delivery. It’s our priority to ensure a great experience for every customer, and your feedback motivates us to keep delivering the best.
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
Excellent service
Excellent service, delivery was good, packaging great, product absolutely perfect and dogs love them.. As soon as i have saved up i will definitely be getting some more for sure.
9 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Edwina
Thank you for taking the time to leave this 5 star paws-itively glowing review! We're thrilled the delivery was quick, packaging was top-notch, and your dogs are loving their new treats—sounds like they’re living their best lives! Can't wait to help you spoil them even more once you've saved up.
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
responsive
simple site to navigate, intuitive. They ship quickly but using UPS is vet expensive. Added 20% to the cost.
16 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Paul
Thank you for taking the time to leave us this fantastic 5 star review. Thank you for your positive feedback! We're glad to hear our site is easy to navigate and that your orders ship quickly. We understand shipping costs can be a concern, we will continue to explore ways to offer more cost-effective options. Your satisfaction is our priority, and we look forward to serving you again.
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
Delighted all round
Was sad to see some bad reviews as our experience - and our first with this company - was excellent. Great price, delivered really speedily and we are very happy customers.
Two things - the two emails telling us the item was “being prepared” came days and weeks after we’d received it and have fed that back. Also the box it was delivered in was about 6 times the size of the item?!!
2 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Jennie
Thank you for taking the time to leave us this great 5 star review. and for highlighting the issues you've experienced. We apologize for the delayed updates about your order and the oversized packaging. Your comments are valuable, and we will review our communication process and packaging practices to improve our service. We're glad you’re very happy customers.
Thank you for choosing Electrical World.
Take care and have a lovely day
Hannah
Unacceptably Poor Customer Service & Lack of Transparency
UPDATE: Today, 13/6/25, I received an email from the MD of Electrical World with an “overdue invoice”. Now this is serious matter and will be forwarded to CCPC and ECPI. I would avoid purchasing from this company at all cost.
Original review below posted on 13/5/25:
I had a deeply frustrating experience with Electrical World after placing two fully paid orders in April 2025 (Order #466892 was placed and paid on 10/4/25 and invoice INV-33780 placed and paid on 21/4/25). Despite repeated email correspondence, it took five weeks for the company to confirm the contents of my order, and even then, the information was inconsistent and incomplete.
Communication was painfully slow, evasive, and often non-responsive. There was no phone number available to speak to a real person, and I was passed between staff who failed to clarify basic details such as delivery timeframes or confirm the full list of items I paid for. My emails were met with vague responses and delays, with no effort to resolve the issue proactively.
Due to the ongoing delays, lack of clarity, and poor customer service, I cancelled both orders this afternoon and requested a full refund. I have since submitted formal written complaints to the Competition and Consumer Protection Commission and the European Consumer Centre Ireland, and also contacted the Managing Director directly via LinkedIn
I would not recommend this company to anyone seeking reliability, professionalism, or accountability. My experience has caused unnecessary stress, wasted time, and delayed my planned gardening project significantly.
13 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Valerie
Thank you for taking the time to share your feedback with us. Feedback allows us to learn and improve our services.
We are extremely sorry to hear about the frustration and inconvenience you faced with your recent orders. It is our goal to provide timely and transparent service to all our customers, and it seems we fell short in your case We take your concerns seriously, and your experience does not reflect the high standards we strive to uphold. We understand that communication is key, and we regret that you felt lost in the process. We are also extremely sorry to hear that the delays affected your gardening project. We know how important it is to have reliable service when planning your projects, and we truly empathize with the stress this situation has caused you. We can see that you have now been issued with a full refund.
Thank you once again for your feedback, and we hope to earn your trust in the future.
Kind regards
Hannah
Great Shop
Great quality products at a great price and fast delivery. They dealt with a broken item very quickly also
3 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Eileen
Thank you for taking the time to leave this wonderful feedback! We're delighted to hear you appreciated our product quality, pricing, and fast delivery. We’re glad we could resolve the issue with the broken item quickly. Your satisfaction is important to us, and we look forward to serving you again in the future.
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
Very easy process
Very easy process m. Great service and prompt delivery.
Great product
5 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Kevin
Thank you for taking the time to leave us this wonderful 5 star review. We’re thrilled you found the process easy and loved the product and experienced prompt delivery. It’s our priority to ensure a great experience for every customer, and your feedback motivates us to keep delivering the best
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
Well priced quality dog food
Excellent price for dog food and quick delivery. Excellent response to my email query from customer services.
9 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Janette
Thank you for taking the time to leave us this pawsome 5 star review. Thank you for your feedback! We're glad to hear you enjoyed our excellent prices on dog food and experienced quick delivery. We also appreciate your recognition of our customer service team’s prompt response to your email query. Your kind words inspire us to continue delivering top-notch support. We can't wait to welcome you back in the future!
Thank you for choosing Electrical World
Take care and have a lovely weekend
Hannah
Very frustrating experience but ultimately situation was resolved.
I ordered a number of Knightsbridge antique brass electrical switches online in March in preparation for my new kitchen installation. I was able to order all required parts (i.e. they appeared to be in stock) and paid additional postage to receive the items in 2-3 days. A couple of weeks later I received an e-mail stating that half of the order was being delivered. No date was given for the remaining items. With my electrician booked I was forced to go out and source many of the items from another supplier. The first half of the delivery eventually arrived on 8 April.
I asked Electrical World to process a refund for the items that I had to purchase elsewhere. This was agreed on 18th April and they stated that processing may take 5-7 days. As of today (9 May) I'm still waiting for the refund.
I was comforted by the fact their website states "Live chat is available 24/7" but this means that you are 100% relying on them answering you. In my many e-mails sent requesting updates and resolution none were responded to in anything near 24 hours.
On Wednesday this week (May 7th) I received an e-mail stating the second half was ready for delivery and given an An Post tracking number. When I checked tracking An Post have no knowledge of it. I e-mailed Electrical World and today got a response that the items had been delivered but when I checked the tracking number on the An Post site I realised they had used the tracking number for the first half of the delivery on 8 April!
I suspected I would never receive the second half of my order nor get the agreed refund however by 16 June the situation was all resolved to my satisfaction.
Electrical World is a company with a decent website that makes it easy to order from a very good range of products at a good price. However in their hurry to provide an inexpensive ‘up to the minute’ customer service experience via their online chat function they have actually ended up providing one of the worst and most frustrating customer service experiences I have ever experienced. This could be easily resolved by providing a telephone line for customers to call in the event that the chat function cannot resolve the customer’s issue as was the case for me. Ultimately Electrical World made good on all its promises but only after 3 months of multiple e-mails and extraordinary frustration.
Order Number: 465490
9 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello
Thank you for taking the time to leave us this anonymous review. I am sorry to hear that you have had an issue with your order. I am unable to locate your account as you have not provided us with any details. Please update the review with an order number to enable us to reach out to you directly to resolve this with you.
Kind regards
Hannah
Came wthin 2 days thats amazing
Came wthin 2 days thats amazing, Thanks. Good branded product and a great price. Hghly Recommend.
Thanks
S
18 de abril de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Stephen
Thank you for taking the time to leave us this fabulous 5 star review. Thank you for your positive feedback! We're over the moon to hear that you enjoyed our quick delivery and great pricing. It’s wonderful to know you received a good branded product within just 2 days. We really appreciate your recommendation and we hope to be able to serve you again in the near future
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
Fast delivery and competitive prices.
Fast delivery and competitive prices.
5 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Daniel
Thank you for taking the time to leave us this fantastic 5 star review. Thank you for your positive feedback! We're thrilled to hear you enjoyed our quick delivery and competitive prices. We strive to provide a smooth transaction experience for all our customers and we truly appreciate your support.
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
Respuesta de Electrical World
Hello Jerry
Thank you for taking the time to leave us this amazing 5 star review, We're thrilled to hear that you found our delivery quick and our prices good. Our team works hard to ensure a smooth shopping experience, and it’s wonderful to know we met your expectations.
Thankyou for choosing Electrical world
Take care and have a lovely day
Hannah
Respuesta de Electrical World
Hello Chris
Thank you for taking the time to leave us this fantastic 5 star review. Thank you for your feedback! We're glad to hear you experienced quick delivery and are happy with our prices. We strive to ensure every transaction is smooth and satisfactory. Your satisfaction is important to us, and we appreciate your support.
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
Great priced goods and great selection…
Great priced goods and great selection was notified when delivery was and goods arrived on time, all round a great company and will definitely use in the future and recommended to family and friends.
5 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Louise
Thank you for taking the time to leave us this fantastic 5 star review. Thank you for your fantastic feedback! We’re thrilled to hear you enjoyed our great selection and pricing, and that your goods arrived on time. Your recommendation to family and friends means a lot to us. We look forward to serving you again in the future!
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
DIY tools, happy with product and service
I ordered a gardening DIY tool from Electric world on a Tuesday and received it on the Friday. Product works as described and I was happy with communication on shipping / tracking. No issue ordering from them again.
2 de mayo de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Ciaran
Thank you for taking the time to leave us this amazing 5 star review. We're so glad to hear that your experience with Electrical World has been a positive one. Your satisfaction is what we strive for, and we're here to help anytime you need. Looking forward to serving you again soon!
Thank you for choosing Electrical World
Take care and have a lovely day
Hannah
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