Do not use this company!! Twice I have placed an order and both times they have been dreadful. Items showing in stock on website are out of stock, instead of contacting you they send alternatives... Ver más
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Consulta las opiniones de los clientes
I had my latest order delivered correctly and promptly, and even a follow-up call about my satisfaction. Finally a smooth order, after many months of a bumpy road. I’m not rating 5* just yet, becaus... Ver más
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My order always turns up, but it has been known I have to chase it for upto a week. Give them their due however, when an order is late I've always received a couple of extra bits at no additional co... Ver más
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Horrible customer service and when a product doesn’t work and you try and talk about it they completely ignore you. Additionally they promise great shipping yet does not follow - this has now been res... Ver más
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Información sobre la empresa
- Tienda de cigarrillos electrónicos
- también en la categoría
- Tienda de vaporizadores
Sobre Eliquid Base
Escrito por la empresa
About Us
Welcome to Eliquid Base, your ultimate vaping destination! Whether you're new to vaping or a seasoned enthusiast, we offer a wide range of premium e-liquids and cutting-edge vaping hardware to suit every need. We prioritise customer satisfaction with dedicated support, fast shipping, and exceptional service, ensuring you shop with confidence.
Our Vapes
From beginner-friendly kits to the latest tech innovations, we have it all. Explore our extensive selection of top-quality e-liquids in various brands and flavours, designed to deliver the perfect vaping experience every time.
Our Premium Picks:
We dispatch orders placed by 2:00 PM, Monday to Friday, for same-day dispatch with next-day delivery (excluding weekends and bank holidays).
Join the vaping community with Eliquid Base—your trusted source for innovation, reliability, and care.
Información de contacto
Salford, Reino Unido
- 0161-394-1224
- info@eliquidbase.co.uk
- eliquidbase.co.uk
3,2
Medio
5 mil opiniones
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Unfulfilled order
I have ordered two e cigarettes and spare tips. Only one was sent. They do not respond to the phone number indicated on website or email address. The number indicated changed as well after a couple of weeks. AVOID
20 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
This company is useless
This company is useless, ordered my usual vape liquid, didn't arrive until nearly two weeks, and when it arrived they sent the wrong product, sent many messages and phone calls to no response
3 de julio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Awful
Awful! None existent customer service. Have ordered a few times, recieved orders wrong and the last order was over two weeks and not dispatched. Avoid if I were you.
19 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Very poor service
Very poor service. Never received my full order. One of the item was missing. Contacted customer service but they never posted the missing item. Also the vape i bought from them, its worked only a month now its totally dead. Not buying anything from them anymore
11 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Amazing shop
Amazing shop, superb range of vapping goods all at great prices with quick delivery
18 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Hi there,
Thank you so much for the fantastic review! We are thrilled to hear that you are enjoying our wide range of vaping goods, great prices, and quick delivery times.
Feedback like yours means a lot to us.
AVOID AT A COSTS!!
UPDATED AS YOU ASKED FOR MORE INFO. The same info you are asking over and over and sending same crap emails for 7 months now. You have my details. You have my money. I have no product or refund!!!!!!!!!!
AVOID AT A COSTS!!! Don’t deliver. Ni refund!! Ordered over 8 months ago. No delivery. Keep getting emails saying will get a refund. Still nothing ! Time for small claims court. Disgusting customer service.
7 de julio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Still not received my parcel
Still not received my parcel. Ordered on the 2nd of June. It’s now the 5th of July and still no sign of my parcel. They put the wrong address on it which makes no sense because I can see that I gave them the correct details. Utterly shocked by the customer service. Borderline impossible for you to get a response for them. Takes a week for them to reply to emails. And no one answers the phone. Improve your customer service!!!
5 de julio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Respuesta de Eliquid Base
Hi there,
Thank you so much for the great feedback! We are delighted to hear you are happy with the product and our quick delivery.
We truly appreciate your support and look forward to serving you again soon.
Scam shop..be aware anything u buy from…
Scam shop..be aware anything u buy from here not gona be delivered and no refund will be made stay away scam shop
1 de julio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Very good range of products and clear…
Very good range of products and clear updates on every order ive done gast delivery too
1 de julio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Thank you so much for the wonderful feedback! We are delighted to hear you are pleased with our product range, order updates, and fast delivery times.
We truly appreciate your support and look forward to serving you again soon.
Excellent company
Cheapest I could find, excellent quality products and very fast delivery. Faultless
8 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Hi there,
Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you found our prices to be the best and that you are happy with the quality of our products and our fast delivery.
We truly appreciate your support and look forward to serving you again soon.
Great service was shipped within 2…
Great service was shipped within 2 days! Great customer service would highly recommend and will be re ordering again!
27 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Thank you so much for your wonderful review! We are absolutely delighted to hear that you experienced great customer service and fast shipping times.
We truly appreciate your high recommendation and look forward to welcoming you back on your next order!
Very fast delivery thankyou
Very fast delivery thankyou
Super price,and brilliant all round.
10 out of 10.
1 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Thank you so much for the wonderful 10 out of 10 review! We are absolutely delighted to hear that you experienced fast delivery, great pricing, and a brilliant all-round service.
We truly appreciate your support and look forward to serving you again soon.
This is a great company a smooth …
This is a great company a smooth process from buying to receiving
30 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Thank you so much for the wonderful feedback! We are absolutely delighted to hear that you had a smooth experience with us from start to finish, from placing your order to receiving your items.
We truly appreciate your support and look forward to serving you again soon.
Disgusting service...order placed on…
Disgusting service...order placed on 28th Jan, no product, have given plenty of time to reply, been requesting a refund since April/May with no acceptable response. I have been more than accommodating to the issues this company have had but I am extremely frustrated now and just want my money back
29 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Still Waiting for a refund… from 5 months ago!
Incredibly disappointed, I’ve ordered multiple times from them and for the most part they are fine, in February I made an order and it never arrived, I contacted them for a refund and was completely ignored, it’s almost been 5 months and I’m yet to receive a refund, I’ve emailed them multiple times and I’ve been ignored and not treated correctly, I’ve given them a final notice till I take it further, it’s not about the money anymore it’s the principle and how unfair they’ve been about the entire situation.
13 de febrero de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
INCREDIBLY POOR
INCREDIBLY POOR. recieved the wrong item contacted the support team to be ignored for ages. Got told i would have the correct item sent asked for ETA to be ignored. Highly poor support team and receiving the wrong product has brought my view on this company down completely. I cannot recommend after how bad my experience has been.
27 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Terrible customer service
Place an order with 2-3 day delivery and after a week it had not been dispatched. When it finally arrived several items were wrong or missing and after a few emails querying the errors it was clear they did not care. Customer service is terrible and they clearly have a ‘can’t be bothered’ attitude.
15 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to this email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
good company
good company, even when lack of stock they always seems to find a way to get in touch and send you extra other product to compensate.
15 de junio de 2026
Respuesta de Eliquid Base
Thank you so much for taking the time to leave such a wonderful review! We always aim to provide the best possible service, and we are glad that our team's communication and efforts to look after you when items are out of stock made a positive impact.
We truly appreciate your support and look forward to serving you again soon!
Terrible customer service
Terrible customer service. Ordered on Monday still not even been dispatched, no one answers your messages or emails. To be honest, I wasn’t even gonna use them again after they sent me the wrong stuff out last time which I didn’t sort out either. Terrible company. Steer clear if I was you.
22 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Hi there,
Please accept our sincerest apologies for the completely unacceptable delay in dispatching your order, as well as our failure to respond to your messages and emails. We also deeply regret mishandling your previous order; you have every right to be angry, and this is completely below the standard you should expect.
We want to inform you that ELIQUIDBASE is now under completely new management. Our top priority is taking immediate responsibility for past mistakes, resolving legacy operational failures, and fixing our customer communication.
We want to make this right for you immediately. Could you please reply with your order number or the name on your account? Our new team will personally track down your current order to get it dispatched today, and we will look into a resolution for the previous incorrect items as well.
Thank you for your patience during this transition, and we hope to have the opportunity to restore your trust.
Best regards,
The Customer Support Team
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