Do not use this company!! Twice I have placed an order and both times they have been dreadful. Items showing in stock on website are out of stock, instead of contacting you they send alternatives... Ver más
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Consulta las opiniones de los clientes
I had my latest order delivered correctly and promptly, and even a follow-up call about my satisfaction. Finally a smooth order, after many months of a bumpy road. I’m not rating 5* just yet, becaus... Ver más
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My order always turns up, but it has been known I have to chase it for upto a week. Give them their due however, when an order is late I've always received a couple of extra bits at no additional co... Ver más
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Horrible customer service and when a product doesn’t work and you try and talk about it they completely ignore you. Additionally they promise great shipping yet does not follow - this has now been res... Ver más
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Información sobre la empresa
- Tienda de cigarrillos electrónicos
- también en la categoría
- Tienda de vaporizadores
Sobre Eliquid Base
Escrito por la empresa
About Us
Welcome to Eliquid Base, your ultimate vaping destination! Whether you're new to vaping or a seasoned enthusiast, we offer a wide range of premium e-liquids and cutting-edge vaping hardware to suit every need. We prioritise customer satisfaction with dedicated support, fast shipping, and exceptional service, ensuring you shop with confidence.
Our Vapes
From beginner-friendly kits to the latest tech innovations, we have it all. Explore our extensive selection of top-quality e-liquids in various brands and flavours, designed to deliver the perfect vaping experience every time.
Our Premium Picks:
We dispatch orders placed by 2:00 PM, Monday to Friday, for same-day dispatch with next-day delivery (excluding weekends and bank holidays).
Join the vaping community with Eliquid Base—your trusted source for innovation, reliability, and care.
Información de contacto
Salford, Reino Unido
- 0161-394-1224
- info@eliquidbase.co.uk
- eliquidbase.co.uk
3,2
Medio
5 mil opiniones
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I placed an order a week ago
I placed an order a week ago. This was placed before 2pm (which web site states order before 2pm and will be dispatched the same day) i have tried to call them, but they do not answer calls. I emailed which they take ages to respond too. A man called Tony advised he would forward email onto dispatch team and I would hear back from them. Never heard back from them. They have taken my money and don’t send goods
18 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Hi there,
Please accept our sincerest apologies for the lack of response and the delay with your order. We understand your frustration completely.
E-liquid Base is now under completely new management, and our top priority is fixing these communication and dispatch issues. We are looking into your case right now to find out exactly what happened with Tony and the dispatch team.
Please reply with your order number so we can track down your payment and get your goods shipped out to you immediately. We will make this right.
Best regards,
The Customer Support Team
E-liquid Base
Well priced
Well priced, easy to use website, good delivery times, will definitely use again
24 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Thank you so much for the wonderful feedback! We are absolutely delighted to hear that you found our website easy to use, our prices competitive, and our delivery times to your satisfaction.
We truly appreciate your support and look forward to serving you again soon!
Dont trust the offers
Dont trust the offers. Nothing ever arrives. Placed an order with a promo on website for Free Mystery box with orders over £50. And guess what, No mystery box Nothing free was sent. Their Customer service is very lacking and hard to get any answers. I will not be ordering from them ever again. Order number 197650. Being promised somebody will look into this but not sure
15 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Hi there,
Please accept our sincere apologies for the missing items from your order and for the frustration this has caused you regarding our customer service.
We would like to look into this immediately. Could you please reply with your order number?
Please be reassured that we are currently under new management, and we are committed to getting this sorted out for you as quickly as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Avoid
Avoid! Won't respond to emails or calls. Item doesn't get dispatched within the time frame or has missing items. Now it's worse, they just don't bother sending them items
22 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Hi there,
Thank you for your feedback, and please accept our sincerest apologies for the completely unacceptable lack of communication, missing items, and dispatch delays you have experienced. We completely understand your frustration and anger; you should never have been left in the dark or without the products you paid for.
We want to reassure you that ELIQUIDBASE is now under completely new management. Our absolute top priority is fixing these operational failures, addressing legacy issues, and earning back your trust. We are fully committed to resolving this for you immediately. Could you please reply with your order number or the specific details of your query? Our new team will track it down and sort it out for you right away.
Best regards,
The Customer Support Team
Brilliant company been ordering every…
Brilliant company been ordering every month for years now neva had a problem a1 communication a1 juices and at a great price cant fault it atall
21 de junio de 2026
Respuesta de Eliquid Base
Thank you so much for the brilliant review and for your loyalty over the years! We are absolutely thrilled to hear that you've had such a consistently great experience with our juices, pricing, and communication.
Loyal customers like you mean everything to us, and we look forward to continuing to provide you with excellent service for many more years to grow.
Excellent customer service.
Excellent customer service.
Fast secure delivery and amazing selection of products.
13 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Thank you so much for the wonderful review! We are absolutely delighted to hear that you experienced excellent customer service, fast and secure delivery, and were pleased with our selection of products.
We truly appreciate your support and look forward to serving you again soon!
Ordered 3 bottles of e liquid and coils…
Ordered 3 bottles of e liquid and coils on the 20th May. It took over a week to arrive, when the package arrived it only had the coils, on the invoice e liquid was crossed out and marked refund. I have requested 4 times for a refund, still waiting for it one month one after the order.
I would never order from the company again, totally unprofessional and disgusting customer service. Spend your hard earned money elsewhere.
20 de mayo de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Very good service good discounts
Very good service good discounts, if there's any problems or missing flavors they always get in contact to give options and reimburse you and try to give you something extra to keep you happy good company highly recommend
19 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Thank you so much for the amazing feedback!
We always want to make sure you're getting the best service, great deals, and fast solutions whenever stock runs low. Your support really means a lot to the whole team.
Looking forward to sorting out your next order!
Used the whole time I've been vaping
Used the whole time I've been vaping. Never had an issue with delivery or getting things I've ordered. Even times flavours I have ordered have sold out, they're always quick to call to offer replacements with plenty of other options. Always extremely quick with delivery too
5 de junio de 2026
Opinión espontánea
Shocking service this company doesn't…
Shocking service this company doesn't deserve one star. They sent wrong items then either ignored repeated emails or replied saying they would get someone to contact me, they obviously never did.
Having to make a claim through my bank to get money refunded. Just rogues!
18 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Amazing service good price and fast…
Amazing service good price and fast delivery
6 de junio de 2026
Opinión espontánea
Really good business and if they are…
Really good business and if they are missing some flavor they give you an little extra one
17 de junio de 2026
Opinión espontánea
No value towards long term customers
Most of the time I have no issue with eliquid base, usually great experiences. Yet I am sadly writing a 1 star review, this is because I am yet it receive/ be refunded for a order I made in December of 2025 and it is June 2026 meaning it has been half a year. It’s been half a year of numerous emails, phone calls and more all coming from my side and yet no resolve from them, evidently meaning they do not value long term customers as I have been a loyal customer since around 2023.
16 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Was never kept up dated on what was…
Was never kept up dated on what was going on and were my item was
16 de junio de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Helpful and good communication
Helpful and good communication. Quick delivery
2 de junio de 2026
Opinión espontánea
Ordered item was not in stock
Ordered item was not in stock, order cancelled refund requested, still waiting for refund 5 weeks later and no communication from there customer services although I have contacted them several times.
WARNING: Do not order from this retailer.
12 de mayo de 2026
Opinión espontánea
Respuesta de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Came slightly later than expected but…
Came slightly later than expected but great customer service. Will be using again
8 de junio de 2026
Opinión espontánea
Returning customer
Ordered a few times. Always a good experience. Good value 👍
12 de junio de 2026
Opinión espontánea
it’s fast and reliable shipping
it’s fast and reliable shipping but sometimes the colour is wrong or you don’t get free a free juice which is slightly annoying but overall very good
12 de junio de 2026
Opinión espontánea
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