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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Do not use this company!! Twice I have placed an order and both times they have been dreadful. Items showing in stock on website are out of stock, instead of contacting you they send alternatives... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I had my latest order delivered correctly and promptly, and even a follow-up call about my satisfaction. Finally a smooth order, after many months of a bumpy road. I’m not rating 5* just yet, becaus... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

My order always turns up, but it has been known I have to chase it for upto a week. Give them their due however, when an order is late I've always received a couple of extra bits at no additional co... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Horrible customer service and when a product doesn’t work and you try and talk about it they completely ignore you. Additionally they promise great shipping yet does not follow - this has now been res... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. también en la categoría
  3. Tienda de vaporizadores

Sobre Eliquid Base

Escrito por la empresa

Eliquid Base Logo

About Us

Welcome to Eliquid Base, your ultimate vaping destination! Whether you're new to vaping or a seasoned enthusiast, we offer a wide range of premium e-liquids and cutting-edge vaping hardware to suit every need. We prioritise customer satisfaction with dedicated support, fast shipping, and exceptional service, ensuring you shop with confidence.

Our Vapes

From beginner-friendly kits to the latest tech innovations, we have it all. Explore our extensive selection of top-quality e-liquids in various brands and flavours, designed to deliver the perfect vaping experience every time.

Our Premium Picks:

We dispatch orders placed by 2:00 PM, Monday to Friday, for same-day dispatch with next-day delivery (excluding weekends and bank holidays).

Join the vaping community with Eliquid Base—your trusted source for innovation, reliability, and care.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 60% de las opiniones negativas

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3,2

Todas las opiniones

(5041)

860 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Top Service

Quick delivery. Had a few problems with my pods but was sorted without hesitation by Mike. Even threw in a few freebies. They call you if they don’t have what you ordered in stock, to make sure you’re happy to proceed with similar flavours. Top service and products and have recommended to friends.

22 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still waiting since 28th January.

Still waiting since 28th January.

Tony has promised to post it again and again. He has no intention of ever posting it. I'm writing this post to help others considering using them to avoid at all costs.

It's not just bad service, poor communication. But it's the refusal to refund my purchase while still promising to post it. It's beyond a joke at this point.

Next post I'll share the correspondence so everyone can see how terrible this company actually is.

10 de junio de 2026
Opinión espontánea
Logotipo de Eliquid Base

Respuesta de Eliquid Base

Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.

Valorada con 5 estrellas sobre 5

Great company to use

Easy to use website. Speedy delivery. Good choice of items. Good prices and discounts of items. No problems encountered at all.
Hey Janet Hagerty
👋 it’s Zee from Eliquid Base
Just checking did your order arrive okay?(#196955)
We’re improving our service right now and would really appreciate your honest feedback on Trustpilot.

This will take honestly 30 seconds of your time
As a thank you, here’s a 10% discount code for your next order

8 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful customer service

Awful customer service
Order arrived incomplete, email and phoned to advise. Weeks later I got an email back advising the missing items would sent. Months later they still haven’t arrived. 🤬

13 de abril de 2026
Logotipo de Eliquid Base

Respuesta de Eliquid Base

Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.

Valorada con 3 estrellas sobre 5

Cheaper alternative for vapes

Overall eliquid base is good. The vape juices and pods are relatively cheap, and the delivery doesn’t take too long. However if you’re missing something from your order, as I was, the customer service emails are anything but helpful. All I was told was that my request was submitted to the dispatching team and would hear back, however I haven’t received an update or received any sort of solution even after two weeks of waiting. Eliquid base is a great cheaper alternative for vape juices, but I wouldn’t bother trying to reach out to customer service if anything goes wrong with your order.

21 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst Experience & Shocking Customer Care

Horrendous experience, ordered 6th January 2026 and ended up activating a charge back via my card provider for a refund. After chasing my order in Jan/Feb they said there was an issue with their payment system, then nothing for weeks, no answer to messages, no calls answered, silence. Then promise after promise my order would be sent, then ‘out of stock’ so I choose an alternative product, then ‘it’ll be with you in 2 days’, nothing, then ‘we’ll process a refun’, nothing; then silence again for weeks and weeks. I gave up after 6 months of trying - some would say I was crazy for giving them 6 months!! Disgraceful way to treat a customer who used them for 2 years and spent a lot of ££££. Would never use them again, treated me so bad and their customer service is appalling.

7 de junio de 2026
Opinión espontánea
Logotipo de Eliquid Base

Respuesta de Eliquid Base

Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.

Valorada con 1 estrellas sobre 5

Absolutely terrible company

Absolutely terrible company! Placed an order of £40 at the beginning of February which has still not been received, apparently there was something wrong with the payment system, no refund and not received my order! Keep getting fobbed off with emails saying order is on its way but of course never happens! This used to be a great company I have ordered lots over the last couple of years not really sure what has happened but avoid unless you want to lose your money!

7 de junio de 2026
Opinión espontánea
Logotipo de Eliquid Base

Respuesta de Eliquid Base

Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.

Valorada con 1 estrellas sobre 5

Do not play Russian Roulette with your…

Do not play Russian Roulette with your money. At the point of sale and the web all looks great. Unfortunaly I did not read the reviews before ordering. I went for the best price !. I will be as brief aspossible, got notification that it was on its way to royal mail....days later no further
info. Tried contacting by phone many times... no answer tried messaging....no reply eventually 4 weeks later I got a message from Tony, clearly not his real name saying that the dispatch was dealing with it....in short they never had the goods in stock, the are very ignorant and do not have the common coutsey to reply..tried for refund for weeks and here we are 6 weeks later I had to get the bank to re-call the transaction. Pity I have to give these Rude lieing scammers 1 star. You may drop lucky but there again you might not, your choice.

23 de abril de 2026
Opinión espontánea
Logotipo de Eliquid Base

Respuesta de Eliquid Base

Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.

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